Alcatel OmniPCX 4400 User manual

Easy ReflexesTM
OmniPCX Enterprise
Quick Guide

1
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REFLEXESÔAAllccaatteell
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Your
EEaassyy
REFLEXESÔterminal provides simple and quick access to all the
services and features offered by your Alcatel OmniPCXÔ4400 system.
This user guide is designed to give you:
 a full description of your terminal
 an alphabetical index of available services and features
 a step-by-step guide explaining how to use these services
and features, separated into three sections:
 YOUR CCAALLLLSS
 EEAASSEE
OOFF UUSSEE
 IN YOUR AABBSSEENNCCEE
Your REFLEXESÔterminal and your Alcatel OmniPCXÔ4400 system provide
you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
Email address: ................................... PWT No.: ................................

2
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The action PPrreessssis represented by:
Pre-programmed or fixed keys are represented by:
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.
Programming the keys to customize your terminal is described in PPeerrssoonnaalliizziinngg
yyoouurr
tteerrmmiinnaall. You will also find a list of the available programmable features in this section.
FEATURE Standard
Code
Site
Code
Last caller call back *69

3
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SSttaattiioonn iinnffoorrmmaattiioonn
(1) Your terminal permits on-hook dialing; this means you can dial calls even before
you pick up the handset.
(2) Your terminal can be set up as a multi-line station (two or more line keys) or as a
single line station (integrated line service with no line keys). This user guide is designed
for multi-line station users. For information on single line service configurations, contact
your system vendor.
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.

5
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RREEFFLLEEXXEESSTTMMEEaassyyTTEERRMMIINNAALL
i

6
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Your terminal can display several pages of information. If there are multiple pages,
the symbol ">>" appears on the right side of the display. To move from page to page,
use the and keys.
When your terminal is idle , the display gives you information on the state of the terminal
(e.g. that forwarding has been programmed) or the date and time if nothing has been
programmed.
During a call , the display gives you information about your party or the
current conversation.
IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. This label should be installed under the
plastic cover which is between the rows of keys.
1
3
2
4
Insert a flat blade into the slot.
Raise the cover.
Slide the printed label into position.
Replace the cover.

7
PPrree--pprrooggrraammmmeedd kkeeyyss aanndd LLEEDDss
Your terminal has several fixed or pre-programmed keys. These keys are used to:
 determine the status of a terminal
 call an internal or external number directly
 access a feature
Some of these keys may be reprogrammed by your installation technician or telephone
system manager to suit installation requirements.
MMuullttii--lliinnee tteerrmmiinnaall
Your multi-line EEaassyyterminal has 6 pre-programmed keys with two or more line keys.
ISDN
L1 L2
LINE 1
LINE 2
HOLD
TRANSFER
REDIAL
CONFERENCE
Line keys

8
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LEDs correspond to each of the preprogrammed keys.
LED flashing: LED lit solid:
Incoming call. Call in progress.
Call on hold. Call on common hold.
PPrreepprrooggrraammmmeedd kkeeyyss aarree uusseedd ttoo::
: access a line, or enter a feature code during a call
: access the various message services
: call using your personal directory
: put a call on hold
: talk with two people at the same time (conference call)
: automatically redial the last number dialed
: transfer a call to another terminal
TRANSFER
REDIAL
CONFERENCE
HOLD
LINE
Green LED indicates
messages are waiting
for you.

9
MMeennuu,, EEnndd,, aanndd AAuuddiioo kkeeyyss
The fixed keys represent frequently used features.
Listen
Menu END
MMeennuu
: to start programming
mode, to display information
on your terminal, or to
terminate programming
EENNDD
: to terminate a
call or programming
LLiisstteenn OOKK --
station speaker (to share
a conversation) or press to OK
(confirm) certain features.
To increase station
speaker or handset
volume
To reduce station
speaker or handset
volume

11
CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS
Making an external call.............................................................................. 16
Making an internal call............................................................................... 16
Calling the attendant .................................................................................. 16
Consultation Call ....................................................................................... 17
Calling an associate (or other key individual) ................................................. 17
Answering a call ....................................................................................... 18
Answering calls during a conversation .......................................................... 18
Transferring a call...................................................................................... 19
Putting a call on hold ................................................................................. 19
If you forget or lose a call on hold............................................................ 19
Switching between calls (Broker Calls)........................................................... 20
Picking up calls ringing at another terminal.................................................... 20
To pick up a call ringing at another terminal (in your call pickup group) ........... 20
To pick up a call ringing at another terminal (not in the pickup group) .............. 20
Calling - using your personal directory ......................................................... 20
Calling - using a programmed key............................................................... 21
Talking with two other people at the same time (Conference Call)..................... 21
Parking a call............................................................................................ 21
Requesting a callback (from an idle or busy station) ....................................... 22
Camp-on an internal party who is busy ........................................................ 23
Answering a night service bell ..................................................................... 23
Entering a scheduled (Meet-me) conference.................................................... 24
Transferring a caller into the conference ........................................................ 24
Calling a number - using the system directory................................................ 25