Alcatel OmniPCX 4400 User manual

Easy ReflexesTM
OmniPCX Enterprise
Quick Guide

1
UUsseerr GGuuiiddee
EEaassyy
REFLEXESÔAAllccaatteell
OOmmnniiPPCCXXÔ44440000
Your
EEaassyy
REFLEXESÔterminal provides simple and quick access to all the
services and features offered by your Alcatel OmniPCXÔ4400 system.
This user guide is designed to give you:
 a full description of your terminal
 an alphabetical index of available services and features
 a step-by-step guide explaining how to use these services
and features, separated into three sections:
 YOUR CCAALLLLSS
 EEAASSEE
OOFF UUSSEE
 IN YOUR AABBSSEENNCCEE
Your REFLEXESÔterminal and your Alcatel OmniPCXÔ4400 system provide
you with everything you need from a telephone system.
Name: .............................................. Tel. No.: ................................
Fax No.: ............................................ Mobile No.: ................................
Email address: ................................... PWT No.: ................................

2
SSyymmbboollss uusseedd iinn tthhee ddooccuummeennttaattiioonn
The action PPrreessssis represented by:
Pre-programmed or fixed keys are represented by:
The standard or site-specific feature codes are listed in the TTaabbllee
ooff CCooddeess
brochure,
which should be consulted when the text indicates Enter the code for... or ...See
Table of Codes.
Programming the keys to customize your terminal is described in PPeerrssoonnaalliizziinngg
yyoouurr
tteerrmmiinnaall. You will also find a list of the available programmable features in this section.
FEATURE Standard
Code
Site
Code
Last caller call back *69

3
SSyysstteemm iinnffoorrmmaattiioonn
SSttaattiioonn iinnffoorrmmaattiioonn
(1) Your terminal permits on-hook dialing; this means you can dial calls even before
you pick up the handset.
(2) Your terminal can be set up as a multi-line station (two or more line keys) or as a
single line station (integrated line service with no line keys). This user guide is designed
for multi-line station users. For information on single line service configurations, contact
your system vendor.
The availability of some of the features described in this guide depends upon your system
configuration. For more information regarding your system configuration, contact your
telephone system manager.

5
GGeettttiinngg ttoo kknnooww yyoouurr
RREEFFLLEEXXEESSTTMMEEaassyyTTEERRMMIINNAALL
i

6
DDiissppllaayy
Your terminal can display several pages of information. If there are multiple pages,
the symbol ">>" appears on the right side of the display. To move from page to page,
use the and keys.
When your terminal is idle , the display gives you information on the state of the terminal
(e.g. that forwarding has been programmed) or the date and time if nothing has been
programmed.
During a call , the display gives you information about your party or the
current conversation.
IInnssttaalllliinngg tthhee llaabbeell oonn tthhee tteerrmmiinnaall
A printed label is supplied with the terminal. This label should be installed under the
plastic cover which is between the rows of keys.
1
3
2
4
Insert a flat blade into the slot.
Raise the cover.
Slide the printed label into position.
Replace the cover.

7
PPrree--pprrooggrraammmmeedd kkeeyyss aanndd LLEEDDss
Your terminal has several fixed or pre-programmed keys. These keys are used to:
 determine the status of a terminal
 call an internal or external number directly
 access a feature
Some of these keys may be reprogrammed by your installation technician or telephone
system manager to suit installation requirements.
MMuullttii--lliinnee tteerrmmiinnaall
Your multi-line EEaassyyterminal has 6 pre-programmed keys with two or more line keys.
ISDN
L1 L2
LINE 1
LINE 2
HOLD
TRANSFER
REDIAL
CONFERENCE
Line keys

8
CCaallll aanndd ffeeaattuurree LLEEDDss..
LEDs correspond to each of the preprogrammed keys.
LED flashing: LED lit solid:
Incoming call. Call in progress.
Call on hold. Call on common hold.
PPrreepprrooggrraammmmeedd kkeeyyss aarree uusseedd ttoo::
: access a line, or enter a feature code during a call
: access the various message services
: call using your personal directory
: put a call on hold
: talk with two people at the same time (conference call)
: automatically redial the last number dialed
: transfer a call to another terminal
TRANSFER
REDIAL
CONFERENCE
HOLD
LINE
Green LED indicates
messages are waiting
for you.

9
MMeennuu,, EEnndd,, aanndd AAuuddiioo kkeeyyss
The fixed keys represent frequently used features.
Listen
Menu END
MMeennuu
: to start programming
mode, to display information
on your terminal, or to
terminate programming
EENNDD
: to terminate a
call or programming
LLiisstteenn OOKK --
station speaker (to share
a conversation) or press to OK
(confirm) certain features.
To increase station
speaker or handset
volume
To reduce station
speaker or handset
volume

11
CCOONNTTEENNTTSS
YYOOUURR CCAALLLLSS
Making an external call.............................................................................. 16
Making an internal call............................................................................... 16
Calling the attendant .................................................................................. 16
Consultation Call ....................................................................................... 17
Calling an associate (or other key individual) ................................................. 17
Answering a call ....................................................................................... 18
Answering calls during a conversation .......................................................... 18
Transferring a call...................................................................................... 19
Putting a call on hold ................................................................................. 19
If you forget or lose a call on hold............................................................ 19
Switching between calls (Broker Calls)........................................................... 20
Picking up calls ringing at another terminal.................................................... 20
To pick up a call ringing at another terminal (in your call pickup group) ........... 20
To pick up a call ringing at another terminal (not in the pickup group) .............. 20
Calling - using your personal directory ......................................................... 20
Calling - using a programmed key............................................................... 21
Talking with two other people at the same time (Conference Call)..................... 21
Parking a call............................................................................................ 21
Requesting a callback (from an idle or busy station) ....................................... 22
Camp-on an internal party who is busy ........................................................ 23
Answering a night service bell ..................................................................... 23
Entering a scheduled (Meet-me) conference.................................................... 24
Transferring a caller into the conference ........................................................ 24
Calling a number - using the system directory................................................ 25

12
Barge-in to an internal conversation.............................................................. 25
Privacy/Protection against barge-in .............................................................. 26
Calling a party through the station speaker ................................................... 26
Hunt Groups ............................................................................................. 26
Temporarily leaving your hunt group ............................................................ 27
Putting a call on common hold..................................................................... 27
Calling an internal party on a pager ............................................................ 28
EEAASSEE OOFF UUSSEE
Personaling your Easy terminal .................................................................... 30
Programming the free keys or the directory for your terminal............................ 30
List of the features available ........................................................................ 31
Programming your personal code ................................................................ 32
Choosing a display language...................................................................... 32
Switching on the station speaker during a call ............................................... 32
Adjusting station speaker volume during a call............................................... 33
Adjusting handset volume during a call......................................................... 33
Calling the last number dialed (Redial) .......................................................... 33
Adjusting the ringer (melody and volume)...................................................... 33
Adjusting the display viewing angle ............................................................. 34
Changing the Associate number ................................................................... 34
Identifying the terminal ............................................................................... 35
Setting an appointment reminder .................................................................. 35
Do not disturb ........................................................................................... 36
Forwarding calls when you are busy............................................................ 36
Hiding your identity.................................................................................... 37
Hiding your caller's identity ......................................................................... 37
Allocating calls to customer account codes .................................................... 38

13
Finding out the cost of your last external call ................................................. 38
Calling an external "private" number ........................................................... 38
IINN YYOOUURR AABBSSEENNCCEE
Forwarding calls to another number (Forwarding - immediate) ......................... 40
Overflowing calls to an associate number ..................................................... 40
Forward on no answer ............................................................................... 41
Forward on busy or no answer ................................................................... 41
Forwarding your calls from a different terminal (Remote Forward) ..................... 42
Forwarding your calls from the terminal you are on (Follow me)....................... 42
Forwarding calls from any terminal with the company..................................... 42
Forwarding calls to a recorded message (voice mail)...................................... 43
Canceling Forwarding ............................................................................... 43
Selective forwarding................................................................................... 44
Checking messages .................................................................................... 45
Accessing and Answering the callback requests ............................................. 45
Reviewing the list of internal calls ................................................................. 46
Checking recorded (voice mail) messages...................................................... 46
Locking your terminal ................................................................................. 47
Forwarding your calls to your personal pager ............................................... 47
Replying when your personal pager sounds .................................................. 47
Calling back the last internal caller whose call went unanswered...................... 48
GLOSSARY ............................................................................................... 49
INDEX ...................................................................................................... 52
Care of equipment ..................................................................................... 56
Compliance............................................................................................... 56

15
CCAALLLLSS
YY
YYOO OOUU UURR RR
CC
CCAA AALL LLLL LLSS SS

16
MMaakkiinngg aann eexxtteerrnnaall ccaallll
To make an external call:
Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach.
The display will show the number you dialed and the LED associated with the line
key will indicate the status of your call.
Note: 9 is the default number code for getting an outside line. You can check the codes for
the ""AAtttteennddaanntt
ccaallll""and ""DDiirreecctt oouuttssiiddee lliinnee""
features by using the Menu key (Guide Mode).
MMaakkiinngg aann iinntteerrnnaall ccaallll
To make an internal call:
Lift the handset and dial the number you want directly (or use a dialing feature,
e.g.: call - using your personal directory). The display will show the name of the
person you called, and the icon associated with the line key will indicate the
status of your call.
CCaalllliinngg tthhee aatttteennddaanntt
To call the attendant:
Lift the handset and dial 0.
Note: 0 is the default number code for the ""AAtttteennddaanntt
ccaallll""feature.

17
CCAALLLLSS
CCoonnssuullttaattiioonn ccaallll
During a conversation with an internal or external party, you can call a second
person. This is sometimes known as a Consultation call.
To make a 2nd call:
(1) Select a free line key
(the first party is automatically put on hold)
(2) Dial the number for the second call directly, or call using a dialing feature
(e.g.: Call - using your personal directory or the system directory).
(3) You will be connected to the second party.
To end the second call and return to the first call:
Press the line key for the first call (on your multi-line terminal).
If you press the wrong button, simply hang up - the telephone will ring and you
will be returned to your first call.
CCaalllliinngg aann aassssoocciiaattee ((oorr ootthheerr kkeeyy iinnddiivviidduuaall))
Each terminal may have another station linked to it as an associate.
To call the associate line quickly:
Dial the code for the ""AAssssoocciiaattee
ccaallll""feature.

18
AAnnsswweerriinngg aa ccaallll
When your terminal rings - your display screen shows the caller's name or number:
lift the handset (or press the flashing line key for Hands-free).
AAnnsswweerriinngg ccaallllss dduurriinngg aa ccoonnvveerrssaattiioonn
During a call, you can answer a second call. When a second person calls, you
hear a beep and see a flashing line key on your multi-line terminal. The new call
continues to ring and your display shows the caller's identity for several moments,
until you answer or the call is forwarded (in addition, during this period the caller
can activate Camp-on).
If you want to answer a second call:
Press the flashing line key on your multi-line terminal, and the first call will
automatically be placed on hold.
To recover your first call:
Press the corresponding line key.
If you hang up without taking the second call, your telephone automatically rings
again.
To cancel:
Note: You can prevent incoming calls from being camped-on your line. Dial the code for
the feature "CCaammpp--oonn
ccoonnttrrooll"". While this is in effect, incoming external calls are directed
to the attendant or other designated number. To cancel this feature, use the same number
code..
END

19
CCAALLLLSS
TTrraannssffeerrrriinngg aa ccaallll
If you are in the middle of a conversation, you may want to transfer your caller to
another terminal
To transfer a call:
(1) Make a 2nd call, and when the second party answers, advise that station user
that you are transferring a call to them.
(2) to complete the transfer.
Notes : If you prefer, you can transfer the call without waiting to see if the other party
answers (even if their line is busy). It is usually not possible to transfer calls between two
outside lines - this depends upon your system configuration.
PPuuttttiinngg aa ccaallll oonn hhoolldd
If you are in conversation with an internal or external caller, you may want to put
your party on hold, and be able to retrieve the call later at the same terminal.
To put a call on hold:
(or press the line key relating to a new call).
To return to the first caller (on hold), press the line key for that call.
IIff yyoouu ffoorrggeett oorr lloossee aa ccaallll oonn hhoolldd
If you hang up while you have a call on hold, the display and the associated line
key LED will flash and your phone will ring. To recover the call: pick up the handset
and press the appropriate line key.
HOLD
TRANSFER

20
SSwwiittcchhiinngg bbeettwweeeenn ccaallllss ((BBrrookkeerr CCaallllss))
If you are in conversation with one caller and have another caller on hold, you can
switch back and forth between them. This is sometimes known as a broker call.
To switch between calls:
Press the line keys relating to your call. The number for each party will be
displayed.
PPiicckkiinngg uupp ccaallllss rriinnggiinngg aatt ootthheerr tteerrmmiinnaallss
To pick up a call ringing at another terminal (in your call pickup group):
Press the corresponding programmed key, or
Enter the code for the ""GGrroouupp
ccaallll ppiicckkuupp""feature.
To pick up a call ringing at another terminal (not in the pickup group):
(1) Press the corresponding programmed key or enter the code for the ""DDiirreecctt
ccaallll ppiicckkuupp""feature.
(2) Dial the number of the terminal which is ringing.
CCaalllliinngg -- uussiinngg yyoouurr ppeerrssoonnaall ddiirreeccttoorryy
To call using your personal speed dialing list:
(1) To open your personal directory.
(2) Press the key on the keypad (1-9, *, 0, or #) you programmed for the number
you wish to reach.

21
CCAALLLLSS
CCaalllliinngg -- uussiinngg aa pprrooggrraammmmeedd kkeeyy
Pre-programmed keys on your terminal may be re-assigned to dial internal or
external parties or to features.
To call - using a programmed key:
Lift the handset and/or press the programmed key of your choice. The call will be
made automatically and the display screen will show the number being called.
Note: Programming of keys for speed dialing depends upon your system configuration.
TTaallkkiinngg wwiitthh ttwwoo ootthheerr ppeeooppllee,, iinntteerrnnaall aanndd//oorr eexxtteerrnnaall,, aatt tthhee ssaammee ttiimmee
((ccoonnffeerreennccee ccaallll))
When you begin a call to a second person, the first call is placed on hold.
If you want to talk to them both at the same time:
To cancel the conference and recover the first call, once more.
The second call will be terminated.
Note: In a typical terminal configuration, if you hang up during a conference, the other two
parties will remain connected (this may occur even if both are on outside calls).
PPaarrkkiinngg aa ccaallll
You can park an external call in order to retrieve the call at a different terminal.
CONFERENCE
CONFERENCE

22
To park a call:
(1) During the call, to start a 2nd call, then
enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature.
(2) Per the voice guide, dial the station number of the terminal on which you want
to take the call - the call is automatically parked, and your caller hears a hold
signal.
Note: If you hang up without specifying a destination, the parked call remains at the original
station, and can be recovered using the Park Call/Retrieve feature in the normal fashion at
the original station (or at any other station within the system).
To recover your parked call at the destination station:
Enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature,
To recover your parked call at any other station in the system:
(1) Enter the code for the ""PPaarrkk
CCaallll//rreettrriieevvee""feature,
(2) Dial the extension number where the call was parked.
Note: If a call is parked for more than the predefined period of time, it is automatically sent
to the attendant or other designated number within the system.
RReeqquueessttiinngg aa ccaallllbbaacckk ((ffrroomm iiddllee oorr bbuussyy ssttaattiioonnss))
When you call an internal terminal and your party does not answer (line rings) or
is busy (indicated by the voice guide or busy tone and display), you can leave a
callback request.
LINE