Linksys SPA921 - Cisco - IP Phone Operator's manual

Cisco Small Business Pro
SPA9000 Voice System
System Configuration Using the SPA9000 Setup Wizard,
Version 2.1
INSTALLATION AND
CONFIGURATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-17677-02
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Contents
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard i
Preface v
Purpose and Audience v
Included Firmware vi
Document Conventions vi
Chapter 1: Getting Started 10
Introduction to the SPA9000 Voice System 10
SPA9000 IP PBX 11
SPA400 SIP-PSTN Gateway and Voicemail Server 12
IP Phones and Accessories 12
Deployment Scenarios 12
PSTN Access and Local Voice Mail 13
ITSP Service Only 14
ITSP Service, PSTN Access and Local Voice Mail 15
ITSP Service, PSTN and ISDN Access and Local Voice Mail 16
Introducing Components of the SPA9000 Voice System 17
Getting to Know Your SPA9000 17
Getting to Know Your SPA400 19
Getting to Know Your IP Phones and Accessories 21
Getting to Know Your WRV200 Router 23
Getting to Know the SLM224P Switch 25
Chapter 2: Installation and Configuration Process Overview 28
A. Preparation 28
B. Connecting and Configuring the SPA9000 Voice System 28
C. Testing the Installation and Configuration 29
D. Maintaining the SPA9000 Voice System Using the Wizard 29
Chapter 3: Preparation 30
Site Survey 30
System Design Considerations 31

Contents
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard ii
Bandwidth Requirements and Call Capacity 31
Wide Area Network (WAN) Quality of Service 32
Network Setup Review 33
Infrastructure, Cabling and PSTN/ISDN Lines 33
NAT Mapping 34
Quality of Service 35
Local Area Network Design 35
Services and Equipment 36
Basic Services and Equipment 36
Cisco Equipment and Services 36
Downloading Firmware 37
Chapter 4: Connecting the Equipment 38
Connecting and Configuring the Switch 38
Connecting the Switch to the Router 39
Configuring the Switch 40
Introducing the Setup Wizard 43
Wizard Capabilities 43
Downloading the Wizard 43
Extracting the Wizard 43
Choosing an Administration Computer for the Wizard 43
Wizard User Guide 44
Required Information 44
Connecting and Configuring the Equipment (New Installation) 48
Starting the Wizard 48
End User License Agreement 49
Installing the SPA9000 50
Installing the SPA400 (Optional) 53
Configuring a Static IP Address on the SPA400 (If Prompted) 55
Configuring the SPA9000 57
Manually Inputting the SPA9000’s IP Address (If Prompted) 58
Configuring a Static IP Address on the SPA9000 (If Prompted) 59

Contents
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard iii
Upgrading SPA9000 Firmware (If Prompted) 62
Configuring SPA9000 Voice Service Lines 63
Configuring SPA9000 NAT Traversal 66
Configuring Steering Digits and Outbound Call Routes 67
Configuring the SPA400 Voice Mail Server (Optional) 68
Configuring the Internal Phone Extensions 69
Configuring Inbound Call Routing 72
Configuring Hunt Groups (Optional) 73
Localizing the SPA9000 76
Customizing the Auto Attendant Prompts (Optional) 78
Configuring Client Stations 82
Configuring a Client Station 85
Installing a Localized Client Dictionary for a Client Station 88
Choosing a Background Picture and Screen Saver 90
Submitting the Client Station Settings 92
Upgrading the Phone Firmware (If Prompted) 93
Localizing the SPA400 Voice Mail Prompts (Optional) 94
Chapter 5: Testing Your SPA9000 Voice System 96
Chapter 6: Maintaining Your SPA9000 Voice System 97
Using the Main Menu 98
Upgrading the Firmware 100
Configuring ISDN Connectivity 103
Backing Up and Restoring Device Configurations 106
Backing Up the Device Configurations 106
Restoring a Previous Configuration to a Device 108
Using the Advanced Features Menu 111
Modifying the NAT Settings 112
Assigning Client Extensions 115
Managing Hunt Groups 116
Configuring the Auto Attendant 117

Contents
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard iv
Localizing Your SPA9000 Voice System 127
Managing Administrative Passwords 133
Configuring the SPA932 Attendant Console 135
Adding a Phone to an Existing Configuration 138
Replacing a Phone (Experts Only) 139
Removing a Forgotten Password (Expert Only) 141
Information for Expert Users 141
Wizard Directories 141
Appendix A: Installation Workbook 144
Appendix B: Where to Go From Here 159
Product Resources 159
Related Documentation 160

SPA9000 Voice System Installation and Configuration Guide for Setup Wizard v
Preface
Preface
This guide helps you to prepare your site and to complete the basic installation
and configuration of the SPA9000 Voice System by using the Configuration
Wizard. This guide describes the SPA9000 Voice System and its components. It
also presents step-by-step instructions to help you to install and configure the
system, to select the features that the business needs, to verify the installation, and
to resolve any problems that occur.
•“Purpose and Audience,” on page v
•“Included Firmware,” on page vi
•“Document Conventions,” on page vi
•“Finding Information in PDF Files,” on page vii
Purpose and Audience
This document is written for SPA9000 Voice System administrators who want to
install, configure, and manage the SPA9000 Voice System by using the Setup
Wizard. This guide will help you to complete the following tasks:
•Configure new installations of the SPA9000 Voice System
•Configure existing installations of the SPA9000 Voice System
•Backup and restore SPA9000 Voice System configurations

SPA9000 Voice System Installation and Configuration Guide for Setup Wizard vi
Preface
Included Firmware
Version 2.1 of the Wizard ships with the following versions of firmware for the
devices that can be used in the SPA9000 Voice System. If the Wizard discovers
that an installed device is not up to date, it prompts you to upgrade the firmware.
Document Conventions
The following typographic conventions are used in this document.
Product Firmware Version
SPA9000 6.1.5
SPA400 1.1.2.2
SPA901 5.1.5
SPA921/SPA941 5.1.8
SPA922/942 6.1.3
SPA962 6.1.3
WIP310 5.0.8
Typographic
Element
Meaning
Boldface May indicate either of the following features:
•A user interface element that you need to click, select, or
otherwise act on
•A literal value to be entered in a field.
Italic May indicate either of the following features:
•A variable that should be replaced with a literal value.
•A system message
Monospaced
Font Indicates code samples or system output.

Preface
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard vii
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
•Search an individual PDF file.
•Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
•Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.

Preface
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard viii
Finding Text in Multiple PDF Files
The Search window lets you search for terms in multiple PDF files that are stored
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose
Open Full Acrobat Search.
STEP 3 In the Search window, complete the following steps:
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
c. If you want to specify additional search criteria, click Use Advanced Search
Options, and choose the options you want.
d. Click Search.

Preface
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard ix
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.

1
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 10
Getting Started
This chapter introduces you to the SPA9000 Voice System by describing the
components and presenting several deployment scenarios.
NOTE This chapter is essential reading before you begin installing the equipment or
configuring the system.
•“Introduction to the SPA9000 Voice System,” on page10
•“Deployment Scenarios,” on page12
•“Introducing Components of the SPA9000 Voice System,” on page17
Introduction to the SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich IP telephone system
that is designed especially for the Small and Home Office. The SPA9000 Voice
System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports the Session
Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more SPA900 series IP phones. These devices are connected through a switch to
a local area network. With an Internet connection, the SPA9000 Voice System can
subscribe to ITSP services to take advantage of low calling rates. With the
SPA400, the SPA9000 Voice System can connect to the Public Switched
Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000
Voice System with the SPA9000 and SPA400” on page11 to learn more about a
typical deployment.

Getting Started
Introduction to the SPA9000 Voice System
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 11
1
Figure 1 SPA9000 Voice System with the SPA9000 and SPA400
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in
Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax
devices, or an external music source for the music on-hold service. Devices
connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination
for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail
service. A different ITSP account can be configured on each line interface. If a
service provider supplies a group of sequential direct inward dial (DID) phone
numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all
of the assigned numbers on a single line interface.

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 12
1
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice
messages to offer the caller a menu of choices and to direct the call. When the
Auto-Attendant is enabled, it parses and operates on user key presses according
to the rules that are specified in the Auto Attendant script.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the
PSTN and the local client stations that are connected to the SPA9000. It also
includes an integrated voice mail application that supports up to 32 voice mail
accounts with customized greetings, providing the ability to receive and playback
voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The
SPA400 has four ports for that can be connected to PSTN or ISDN lines.
IP Phones and Accessories
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP
Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the
calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the
Cisco Wireless-G IP Phone User Guide.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses.
Various deployment scenarios are possible. This section includes the following
examples:
•“PSTN Access and Local Voice Mail,” on page13
•“ITSP Service Only,” on page14
•“ITSP Service, PSTN Access and Local Voice Mail,” on page15
•“ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page16

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 13
1
PSTN Access and Local Voice Mail
In this scenario, the customer requires a robust phone system but is not using VoIP
services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one
SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice
mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax
machines (not illustrated) can be connected to the two phone ports on the
SPA9000.

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 14
1
ITSP Service Only
In this scenario, a customer has no legacy telephone numbers and either needs no
voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System
is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be
installed. Optionally, analog phones or fax machines (not illustrated) can be
connected to the two phone ports on the SPA9000.

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 15
1
ITSP Service, PSTN Access and Local Voice Mail
In this scenario, the customer wants to use ITSP service for reduced long distance
fees but needs to support legacy local telephone numbers (for example, to receive
calls to a legacy telephone number or to place outbound calls in the local area).
This customer also prefers local voice mail service. The SPA9000 Voice System is
deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail
service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP
phones can be installed. Optionally, analog phones or fax machines (not illustrated)
can be connected to the two phone ports on the SPA9000.

Getting Started
Deployment Scenarios
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 16
1
ITSP Service, PSTN and ISDN Access and Local Voice Mail
In this scenario, the customer takes full advantage of the SPA9000 Voice System
solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for
voice mail service, and another SPA400 for PSTN access with four FXO ports. In
addition, this installation includes an ISDN Gateway for ISDN BRI access with four
BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax
machines (not illustrated) can be connected to the two phone ports on the
SPA9000.

Getting Started
Introducing Components of the SPA9000 Voice System
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 17
1
Introducing Components of the SPA9000 Voice System
This section describes the features of the components of the SPA9000 Voice
System, including the SPA9000, the SPA400, and the various models of SPA9xx
phones.
•“Getting to Know Your SPA9000,” on page17
•“Getting to Know Your SPA400,” on page19
•“Getting to Know Your IP Phones and Accessories,” on page 21
•“Getting to Know Your WRV200 Router,” on page 23
•“Getting to Know the SLM224P Switch,” on page 25
Getting to Know Your SPA9000
The SPA9000 is an IP PBX system with high-end features comparable to
traditional large business voice services. This section describes the LEDs on the
front panel and the ports on the back panel of the device.
SPA9000 Front Panel
LED Description/Notes
POWER •Green: The device is receiving power and is connected
to the Internet.
•Flashing Green: The device is receiving power but is not
connected to the Internet.
•Unlit: The device is not receiving power.

Getting Started
Introducing Components of the SPA9000 Voice System
SPA9000 Voice System Installation and Configuration Guide for Setup Wizard 18
1
SPA9000 Back Panel
INTERNET •Green: The device is connected to the Internet.
•Flashing Green: The device is experiencing network
activity.
•Unlit: The device is not connected to the Internet.
PHONE 1, PHONE 2 •Green: The phone is on hook and is registered with an
active Internet phone service account.
•Unlit: The phone is on hook but is not registered with an
active Internet phone service account.
•Flashing Green: The phone is off hook.
Port Description/Notes
PHONE 1, PHONE 2 Use these ports to connect analog phones or fax
machines to your IP phone account.
ETHERNET The use of this port is deprecated. You can use it for
direct connection of an administration computer, but
the recommended best practice is connect your
administration computer to a LAN switch that is
connected to the SPA9000’s INTERNET port.
INTERNET Use this port to connect the SPA9000 to the Local Area
Network (LAN). The cable may be connected to a
switch, router or Integrated Access Device.
POWER Use this port to connect to the external Power adapter
(PA100).
LED Description/Notes