Life Alert HELP PERS DECT User manual

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®
User’s Manual
Life Alert HELP PERS DECT
Cellular Wireless Emergency Response System
Important! Please test your system at least once a month (See Page 5).
System Components ........................................................
Installation.......................................................................
Affects on Signal Range..................................................
In Case of Emergency......................................................
Testing .............................................................................
Testing Log.......................................................................
Moving To New Address...................................................
Cellular Communications.................................................
Warranty & Liability Information.....................................
Important Information......................................................
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Life Alert® National Headquarters
16027 Ventura Boulevard
Encino, California 91436
[phone]
TABLE OF CONTENTS

System Components
Your system may contain these or additional components.
2
• Flashing YELLOW light indicates the Console is contacting Life Alert’s Monitoring
Center
.
• When
Life Alert’s Monitoring Center answers the call, the ashing YELLOW light
will become solid.
• Flashing RED light is the trouble indicator. Please contact
Life Alert’s Monitoring
Center
immediately.
• & Flashing RED & GREEN lights indicates a battery problem.
• When the Pendant is activated and communicates with the Console, the YELLOW
light will become solid.
• Solid GREEN light indicates the Console is powered and battery is connected.
A
A
A
B
B
C
D
D
B
C
D
VOICE PENDANT VOICE CONSOLE
Life Alert HELP PERS DECT - v6 - 5/27/21
MICROPHONE
HELP BUTTON
CANCEL BUTTON
SPEAKER
INDICATOR LIGHTS
Press to cancel
pending alarm.
INDICATOR LIGHTS
Press to activate
the emergency alarm.

3
Installation
Upon completion of installation, please test Console and Pendant to ensure functionality.
REAR OF
CONSOLE
2
3
ON OFF
DO NOT CONNECT TO A
RECEPTACLE CONTROLLED
BY A SWITCH.
2
Place the Console in a CENTRAL location in your home. Be sure
it is on a at, stable surface away from other electrical devices (i.e.
cordless phones, fans, radios, uorescent lamps, etc.).
FACTORS THAT MAY AFFECT TRANSMITTER SIGNAL RANGE
It is important to properly position your Console within your home.
Since
the Console is wireless communication based, it requires adequate cellular
reception within the installation area in order to function. If you move the
Console within your home, it will need to be tested.
Plug the power supply into an
un-switched 120 VAC power outlet
(an outlet that is not controlled by a wall switch).
Turn Console ON.
2
3
1
LIGHT CONCRETE
OR BRICK
65% - 95%
OF FULL POWER
10% - 70%
OF FULL POWER
SCONCRETE WITH TEEL
REINFORCEMENT OR
METAL LATH AND PLASTER
WALLBOARD AND
WOOD STUDS
90% - 100%
OF FULL POWER
CONSTRUCTION
MATERIALS WILL
AFFECT SIGNAL RANGE
WRONG!
RIGHT
CENTRALLY LOCATE CONSOLE
TRANSMITTERS AT THE
OTHER END OF THE HOME
MIGHT BE TOO FAR AWAY
CONSOLE LOCATION WILL
AFFECT SIGNAL RANGE
Life Alert HELP PERS DECT - v6 - 5/27/21

In Case of Emergency
A call for help can be made with the Pendant or Console.
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3
4
1
CALLING FOR HELP
WITH THE PENDANT
OR CALLING FOR HELP
WITH THE CONSOLE
IF YOU NEED HELP, PRESS THE BUTTON ON THE
CONSOLE OR YOUR PENDANT FOR AT LEAST TWO
SECONDS. Do not press the HELP button more than once
per emergency.
You will hear “CONTACTING LIFE ALERT DISPATCH
CENTER, PLEASE STAND BY” from either the speaker on
the Console or the Pendant (depending on which device
you activated).
Wait to hear the operator’s voice (the average wait should
be less than two minutes).
Follow the instructions from the operator.
The maximum range of the Pendant from
the Console is 1,000 feet under open eld
test conditions. Actual distance will vary
with installation and environment. Pendant
is not a cellular device.
DO NOT PRESS CANCEL BEFORE TALKING TO THE OPERATOR OR
YOUR CALL WILL NOT BE SUCCESSFULLY PLACED.
4Life Alert HELP PERS DECT - v6 - 5/27/21

5
Testing
It is important to test your Pendants and Console at least once a month.
TESTING FROM THE PENDANT*
2
2
3
3
1
1
TESTING FROM THE CONSOLE
Press the button on the Pendant until it
announces “
CONTACTING LIFE ALERT
DISPATCH CENTER, PLEASE STAND BY.”
The BLUE indicator light on the Pendant
will blink and the Pendant will repeat the
announcement every 5 seconds until Life
Alert’s Monitoring Center answers the call.
BEFORE TESTING, PLEASE CALL THE LIFE ALERT MONITORING CENTER AT
1-800-638-8222 TO NOTIFY THEM THAT YOU WILL BE TESTING.
A TEST MUST BE MADE FROM ALL PENDANTS AND THE CONSOLE.
Press the HELP button on the
Console until the Console announces
“
CONTACTING LIFE ALERT DISPATCH
CENTER, PLEASE STAND BY.”
The YELLOW indicator light
will blink and the Console will
repeat the announcement every
5 seconds until Life Alert’s
Monitoring Center answers the
call.
Follow the instructions from the
operator.
Follow the instructions from the operator.
* If you have more than one Pendant, repeat
steps 1-3 for each Pendant you have.
IF YOUR SYSTEM DOES NOT TEST SUCCESSFULLY OR A LIVE OPERATOR DOES
NOT ANSWER YOUR CALL, CONTACT LIFE ALERT IMMEDIATELY: 1-800-977-4435
The maximum range of the Pendant from
the Console is 1,000 feet under open
eld test conditions. Actual distance will
vary with installation and environment.
Pendant is not a cellular device.
Life Alert HELP PERS DECT - v6 - 5/27/21

_____________ ____________ ____________
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_______________ _______________ ______________
_____________ ____________ ____________
_____________ ____________ ____________
_____________ ____________ ____________
6
Testing Log
Use this log to document your system test dates.
Moving To New Address
Although the Console is physically portable, you must notify Life Alert before moving it to another
location so that we have the most current information to assist you in the event of an emergency.
Neither the Console nor the Pendant have GPS/location services capabilities, and therefore cannot be
used to determine your location via signal transmission. The Life Alert Monitoring Center relies solely
on the accuracy of the information you provide us with and will direct emergency services to the physical
address on le. Failure to update your information could result in emergency services being sent to the
wrong address. Simply contact the Life Alert Monitoring Center at 1-800-638-8222 and we will assist
you with transferring your monitoring service to your new location. You will be asked to provide your new
address, phone number, contacts, and access entry information, as well as the date your move will be
effective.
When moving, it is recommended that you turn the master on/off switch to off so as to avoid any
false activations and preserve the Console’s battery life. To ensure proper operation, the equipment
must be reinstalled according to the enclosed installation instructions. To verify that the equipment is
operating properly and can successfully report an alarm, the equipment must be tested immediately
after relocating it and periodically thereafter, according to the enclosed testing instructions.
Since the Console is wireless communications based, it will require adequate cellular reception within
the installation area in order to function. Check to see if there is adequate cell phone reception at
your new address by viewing the AT&T Coverage Maps on the internet. These coverage maps are
for general informational purposes only. Actual coverage and service areas may vary from the maps
and may change without notice. https://www.att.com/maps/wireless-coverage.html. As a reminder, Life
Alert does not guarantee coverage or service availability. Even within a coverage area, factors such as
terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes,
technical limitations, and your equipment may interfere with actual service, quality and availability.
Life Alert HELP PERS DECT - v6 - 5/27/21

WHO IS COVERED?
The original subscriber is covered. Please keep a copy of the original
monitoring agreement to obtain warranty service.
WHAT IS COVERED?
The Life Alert® HELP PERS is warranted to be free from defects in materials
and workmanship. The Life Alert® HELP PERS is not guaranteed to contact
emergency services in all instances.
HOW TO OBTAIN WARRANTY SERVICE
In the unlikely event you require warranty assistance, please telephone
1-800-977-4435. A customer service representative will attempt to
troubleshoot the problem or, if needed, will provide you with a return
authorization code and mailing instructions. You will send your equipment
and the original sales invoice, postage paid, to Life Alert®. Life Alert®, at its
sole discretion, will repair or replace your equipment with a new, renewed,
or comparable equipment at no charge to you. The Life Alert® HELP PERS
can only be factory-serviced by Life Alert. All Life Alert equipment contains
batteries that can only be replaced by Life Alert in the factory. Battery
performance may vary depending upon conditions concerning charging,
discharging, temperature, and other factors. Immediately report any
system failures or lost equipment.
WHAT IS THE WARRANTY PERIOD?
The warranty begins on the date you received your Life Alert® HELP PERS
and lasts for as long as you are a current monitored Life Alert® subscriber.
The warranty on any replacement product expires whenever the warranty
on the original product expires.
WHAT IS EXCLUDED?
Your warranty does not cover: product damaged by misuse, accident,
unauthorized repair, or other causes not within the control of Life Alert®,
Inc. The products and systems described in this manual are compatible
only with the components described herein and cannot be used in
combination with any other products or components unless such other
products or components are expressly recognized as compatible by Life
Alert. Reception problems caused by signal conditions or cable or antenna
systems outside the Life Alert® HELP PERS are also excluded.
LIFE ALERT®, INC. MAKES NO OTHER WARRANTY EXCEPT AS
SPECIFICALLY STATED ABOVE. IMPLIED WARRANTIES, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO THE WARRANTY PERIOD.
LIABILITY LIMITATIONS
YOUR EXCLUSIVE REMEDY SHALL BE REPAIR OR
REPLACEMENT AS STATED ABOVE. AS STATED IN THE
SUBSCRIBER MONITORING AGREEMENT, IN NO EVENT WILL
LIFE ALERT® EMERGENCY RESPONSE, INC. BE LIABLE TO ANY
PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ARISING FROM OR RELATING TO ANY USE
OF ANY LIFE ALERT® EQUIPMENT, INCLUDING DAMAGES FOR
PERSONAL INJURY OR DAMAGES TO PROPERTY. HOWEVER
OCCASIONED, LIFE ALERT®, INC.’S LIABILITY WILL IN NO EVENT
EXCEED THE INITIAL SETUP FEE OF THE EQUIPMENT. ANY
LAWSUIT OR OTHER ACTION AGAINST LIFE ALERT®, INC. IN
CONNECTION WITH THE EQUIPMENT MUST BE FILED WITHIN
ONE YEAR FROM THE DATE OF THE EVENT THAT CAUSED
THE LOSS, DAMAGE OR LIABILITY. PLEASE REFER TO YOUR
SUBSCRIBER MONITORING AGREEMENT FOR MORE DETAILS
ON LIABILITY LIMITATIONS.
Some states or provinces do not allow for the exclusion of incidental
or consequential damages, so the above exclusion may not apply
to you. Depending on your state or province, you may have other
rights or remedies.
Warranty Provisions
Liability Information
7
Cellular Communications
Important information regarding your Console communications.
Your Life Alert system performs the two-way voice cellular communication with the Life Alert Monitoring Center
through the Console, not through the Pendant directly. You understand that the while the Pendant button has a
built-in microphone and speaker, it is not a cellular device. The maximum separation (range) of the equipment,
under open eld test conditions, is 1,000 feet. This range may be signicantly reduced when the equipment is
installed in a typical home. Actual distance will vary with installation and environment. Life Alert’s published
range should be used for comparative purposes only. Due to variations in building construction and other
conditions, the actual range may be signicantly less. Neither the Console nor the Pendant have GPS/location
services capabilities, and therefore cannot be used to determine a user’s location via signal transmission.
Signals sent by wireless sensors or controllers may be blocked or reected by metal before they reach the
receivers. Even if the signal path has been recently checked during a weekly test, blockage can occur if a
metal object is moved into the path. Cellular communications are affected by a number of factors outside
the control of Life Alert and may be impaired or blocked by building construction style, building materials,
atmospheric conditions (i.e. weather), distance from transmitter to receiver, surrounding terrain, battery levels,
signal strength, cellular network traffic, cellular tower condition and interference from other cellular devices.
You also understand that cellular based solutions rely on third party services from wireless service providers
such as, AT&T, that are not controlled by Life Alert or its representatives. You acknowledge that even if cellular
solutions work well at the time of rst test, activation or installation, you are responsible for monitoring signal
strength, power and service quality on an on-going basis. Life Alert is not responsible for maintaining or
monitoring the networks used for communication and can only provide timely and accurate response if all
equipment and networks are working correctly and providing adequate signal strength. You must test your
equipment and any other cellular related equipment on a regular basis to identify any deterioration of network
service and signal strength. You will notify us in writing of any changes to your information you provided us,
or a change to your equipment. You also acknowledge and understand that there may be additional issues
related to sending information over cellular networks to our Monitoring Center beyond what is mentioned here.
You further understand that technology used for cellular communications can fail at any time and you release
Life Alert, its staff, employees, owners, shareholders, officers, contractors, representatives and vendors from
any and all liability related to the transmission of emergency signals or communications over cellular networks.
Life Alert HELP PERS DECT - v6 - 5/27/21

FOR UNITED STATES INSTALLATIONS
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment.
If this happens, the telephone company will provide advance notice so
that you can make the necessary modifications in order to maintain
uninterrupted service.
If trouble is experienced with this equipment, for repair and/or warranty
information contact Life Alert at 1-800-977-4435 for information or
a return product authorization (RPA). If the trouble is causing harm
to the telephone network, the telephone company may request you
remove the equipment from the network until the problem is resolved.
User repairs must not be made. Doing so voids warranty. Refer to
Monitoring Agreement for warranty coverage information.
IMPORTANT WIRELESS INFORMATION
Life Alert radio controls provide a reliable communications link and fill
an important need in portable wireless signaling. However, there are
some limitations which must be observed.
• For U.S. installations only: The radios are required to comply with
FCC Rules and Regulations as Part 15 devices. As such, they have
limited transmitter power and therefore limited range.
• A receiver cannot respond to more than one transmitted signal at a
time and may be blocked by radio signals that occur on or near their
operating frequencies, regardless of code settings.
SENSITIVE ELECTRONIC EQUIPMENT
DO NOT install Console near high precision or sensitive electronic
equipment. Failure to do so may cause nearby electronic equipment
malfunctions. The following equipment may be affected by the use
of cellular telephones, including but not limited to: hearing aids,
pacemakers, fire alarms, automatic gates and other automatic control
equipment. Users who use auxiliary medical equipment should contact
the equipment provider and confirm the effect of cellular devices on
the equipment.
MEDICAL FACILITIES
Please note the following in medical facilities:
- Please do not install the HELP PERS in an emergency room,
operating room, intensive care unit (ICU) or coronary care unit (CCU).
- Please do not install the Console in the vicinity of medical equipment.
Also, please do not install the HELP PERS in medical places where the
use of a cellular phone is prohibited.
- Please note the volume level so as not to disturb patients with heart
disease or other environmentally sensitive medical conditions.
FCC STATEMENT
RF Exposure Statement:
To comply with FCC RF exposure requirements, under normal use
conditions, the user must keep a distance of at least 20 cm from the
product.
This device (FCC ID: 2ABZ7-922) complies with Part 15 of the FCC
Rules. Its operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Note:
THE GRANTEE IS NOT RESPONSIBLE FOR ANY CHANGES OR
MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY
RESPONSIBLE FOR COMPLIANCE. SUCH MODIFICATIONS
COULD VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
This product has been tested and found to comply with the limits for
Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This product
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this product does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
NOTE:
This product’s IMEI label was placed in the battery compartment. It
can be accessed by removing the battery cover and removing the
batteries.
The manufacturer is not responsible for any radio or TV interference
cause by the unauthorized modifications to this equipment. Such
modifications could void the user’s authority to operate the equipment.
• Be sure to test your system at least once a week.
• Clean by wiping with a damp, soft cloth.
• Do not use ammonia, benzene, thinner, or similar solvents,
or abrasive powder to clean the housing of the Console
or Pendant.
• The Console should be kept free of dirt, dust and moisture.
• The Console should not be located where direct sunlight will
shine on it.
• Avoid placing the Console in extremely hot or cold locations.
• Do not bring any electrical appliances or electrical noise
generating devices (cordless phone, uorescent lamps,
motors, etc.) near the Console.
• Equipment should be installed in accordance with the
National Electrical Code, ANSI/NFPA 70, and local codes.
• Electrical Ratings. Console: 100 - 240 V, 50/60 Hz, 0.3 A
(Power Supply Input); Console Backup Battery: 3.6 V
2200mAH, Nickel Metal Hydride Battery (Rechargeable);
Pendant: 3.0 V 750mAH, Lithium CR2 Battery.
Installation and Maintenance Information
CAUTION: Do not dispose of batteries in a fire. The
batteries may explode.
CAUTION: Do not open or mutilate batteries.
CAUTION: To avoid personal injury due to energy
hazard, remove wristwatches and jewelry such
as rings when replacing batteries. Use tools with
insulated handles.
Replacement and Recycling of Batteries:
Call Life Alert for information on replacement battery
kits and battery recycling.
Batteries must be recycled. Deliver the battery to an
appropriate recycling facility or ship it to the supplier in the
replacement battery’s packing material.
WARNING: Battery Safety
Important Information
System regulatory information
Life Alert HELP PERS DECT - v6 - 5/27/21