LifeFone VIP Active At-Home User manual

Saves Lives When Seconds Count®
VIP Active: At-Home and On-The-Go
Voice-in-Pendant with Optional Fall Detection
User’s Guide
MEDICAL ALERT SERVICES
STEP 1
STEP 2
STEP 3
COMPLETE AND MAIL BACK
THE ENCLOSED EMERGENCY
CARE PLAN AGREEMENT
Follow these 3 steps to activate your device.
PLUG-IN AND CHARGE YOUR
LIFEFONE VIP ACTIVE:
VOICE-IN-PENDANT DEVICE
TEST TO ACTIVATE! 1-800-940-0262

LifeFone VIP Active: At-Home & On-The-Go User’s Guide 1
LifeFone VIP Active:
Voice-in-Pendant Overview
Help Button Microphone
Test
Button
(on side)
Status Light
Blinks green when device
is working properly.
Location Light
Blinks blue when location
services are available.
Power Light
Blinks red when device
needs to be charged.
Silent
Button
(on side)

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
2
Charge the VIP Active
Step 1: Charge your VIP Active Device
1. Plug the power cord into a
standard wall outlet. Make sure
that the wire on the back of the
cradle is rmly in place.
2. Place the Voice-In-Pendant
into the charging cradle.
This will turn it on, and you
will hear a notice that your
device is charging. During
charging, the charging cradle
light is red. When fully charged,
the light on the cradle will turn off.
3. The Voice-In-Pendant needs to
be charged when the Power
Light on the pendant ashes red.
IMPORTANT: When the light on your device ashes
red, your Voice-in-Pendant needs to be charged.
IMPORTANT: Voice-In-Pendant is not ready for
use until you have charged Voice-In-Pendant in
the Charger and then completed the set up call
with your LifeFone response team.
STEP 1
Charging Cradle
Light
Power
Light

LifeFone VIP Active: At-Home & On-The-Go User’s Guide 3
Test
Button
Test your VIP Active
Voice-in-Pendant Device
STEP 2
Step 2: Follow these steps to test
your device:
1. Press and hold the Test Button
on the side of your device. Your
Voice-In-Pendant will initiate
contact with the LifeFone
response team.
2. Tell the LifeFone Care Specialist
that you are testing your system
3. When you complete the
call with LifeFone, your
Voice-In-Pendant will be set up.
Note: If Voice-In-Pendant does not power on and
begin the activation process or cannot detect a
cellular network, call LifeFone Customer Service at
1-800-940-0262.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
4
STEP 3
Your Emergency Care Plan Agreement
authorizes LifeFone to respond properly in the
event of an emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE
AGREEMENT WITHIN SEVEN (7) DAYS FROM
YOUR ORIGINAL RECEIPT TO ENSURE THE
BEST PROTECTION POSSIBLE.
Enclosed are two (2) copies of your Emergency Care
Plan Agreement. Make sure to review all of the
information in this document carefully to ensure
accuracy.
Once you’ve conrmed that
all of the information on your
Agreement is correct, please
sign and date the bottom
of the Agreement where
indicated, and return it to
us in the prepaid envelope
provided. Please keep the
yellow copy for your own
personal records.
Complete and Mail Back the
Enclosed Emergency Care Plan
LifeFone Emergency Care Plan Agreement
1. SUBSCRIBER
7. ACCEPT AGREEMENT
2. PAYER (if different from subscriber)
16 Yellowstone Avenue, White Plains, NY 10607-1324 Phone: [phone] Fax: [phone]
Fax this form to: 1-800-747-2032
or email: [email protected]
SEE REVERSE SIDE FOR TERMS AND CONDITIONS OF THISAGREEMENT. READ THEM BEFORE YOU SIGN THIS AGREEMENT. SUBSCRIBER
ACKNOWLEDGES THAT HE/SHE HAS RETAINED A COPY OFTHIS AGREEMENT. THIS AGREEMENT MAYBE CANCELLED WITH OR WITHOUT
CAUSE ATANY TIME PRIOR TO MIDNIGHT OF THE SEVENTH BUSINESS DAYAFTER SIGNATURE OF THE AGREEMENT.
Subscriber Signature Date Payer Signature (if not Subscriber)
Date
3. HIDDEN KEY AND LOCK BOX
Complete and return this agreement within 48 hours after receipt of equipment.
Return white copy of this agreement in the prepaid envelope. Call with questions 1-800-882-2280 x407
.
Unit ID: ________________ Entered: _________ Operator: ____________ Rep: _____________ Account #: _____________
THIS SECTION FOR OFFICE USE ONLY FOR PUBLIC SAFETY RESPONDERS: Use local phone number below— do not enter 911
6. SPECIAL INSTRUCTIONS
First Name:
Last Name:
Street Address:
Apartment/Floor:
City: State: Zip:
County/Township:
Nearest Cross Street:
Home Phone: ( )
Alternate Phone: ( )
Email:
Date of Birth: Gender: ❑ Male ❑ Female
First Name:
Last Name:
Mailing Address:
City: State: Zip:
Phone 1: ❑ Home ❑ Work ❑ Cell
( )
Phone 2: ❑ Home ❑ Work ❑ Cell
( )
Email:
Relationship to Subscriber:
5. MEDICAL AND PERSONAL INFORMATION
LF0621-OTG-MA
4. PERSONAL RESPONDERS (List in priority order 1-4. Indicate phone type. Select text/email notification option.)
Is Subscriber Ambulatory? ❑ Yes ❑No Check all that apply: ❑ Walker ❑ Cane ❑ Wheelchair ❑ Scooter
Hidden Key Location: Lock Box Code:
Police: ( ) Fire: ( ) Ambulance: ( )
1. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
3. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
2. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
4. Name:
Relationship: Keyholder:
Email Address:
Phone 1: ( )
Phone 2: ( )
❑ Yes ❑ No
❑ Yes ❑ No
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
Indicate Phone Type,and Select to have TEXT notification of Emergency Dispatch sent to Cell
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
❑ Home ❑ Work ❑ Cell
❑ Send Text Notifications
Allergies:
Preferred Hospital:
Hospital City and State:
Hospital Phone Number: ( )
Primary Care Physician Name:
Physician Phone Number: ( )
Height: Weight: Hair Color: Ethnicity: Preferred Language:
VEHICLE INFO: Make: Model: Color: Year:
Medical Conditions/Physical Limitations:
Medications:
❑ Send Email
Notifications
❑ Send Email
Notifications
❑ Send Email
Notifications
❑ Send Email
Notifications

LifeFone VIP Active: At-Home & On-The-Go User’s Guide 5
Voice-in-Pendant and Charger Notes
• The charging cradle is for holding the Voice-In-
Pendant while charging. The Power Cord connects the
charging cradle to a standard wall outlet.
• The Help Button, when pushed, initiates a two-way call
to LifeFone’s response team
• The Speaker allows you to hear LifeFone’s response
team speak to you
• The Microphone allows LifeFone’s response team to
hear you
• While wearing your device, the status light will blink
green to indicate that your device is working properly.
• Charging contacts connect the Charging Cradle to the
Voice-In-Pendant. Be sure to keep the contacts clean
and free of debris; gently wipe with a soft cloth.
• The Voice-in-Pendant device is water resistant. You can
wear it in the shower, but it should not be submerged.
• For best results, wear your help button on a lanyard
outside of all your clothes.
LifeFone VIP Active
Voice-In-Pendant in
Charging Cradle

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
6
Placing an Emergency Call
To make an emergency call using your Voice-In-Pendant:
Step 1. Press and hold the center Help Button once until
you feel a vibration or hear the activation tones.
Step 2. LifeFone’s response team will answer your call,
talk to you to assess your needs, and notify emergency
services if appropriate.
Important: To cancel an accidental activation, press
and release the Help Button when prompted.
Testing Voice-In-Pendant
Test Your System Monthly
• Press the pendant Help Button rmly once.
• Once the alarm is received by LifeFone,
an emergency operator will communicate
with you through the speaker.
• Please state clearly to the operator that
“THIS IS A TEST.” If you do not explain to the
operator that you are testing your unit, emergency
help will be dispatched.
• It’s recommended that you test your system once a
month, every month.
If you have any trouble performing this test, please
contact customer support 24/7 at 1-800-940-0262.

LifeFone VIP Active: At-Home & On-The-Go User’s Guide 7
Location-Based Services
This system uses GPS, BLE and WiFi to provide fast and
accurate location service. As with all location-based
services, it may not always be possible to determine
your location. Multi-level buildings, parking garages, and
even dense urban areas can make it difcult for satellites
and cell phone towers to determine an exact location.
NOTE: A cellular signal may not be available in all areas.
FOR PROPER OPERATION, VOICE-IN-PENDANT
REQUIRES ADEQUATE CELLULAR COVERAGE!
POOR CELLULAR COVERAGE MAY RESULT IN THE
INABILITY TO PLACE A CALL OR AUTOMATICALLY
DETECT A FALL! Check with LifeFone for known
coverage limitation.
Battery Notes
The Voice-In-Pendant battery is designed to operate on a
single charge for up to 5 days but may be reduced as a result
of user activity, cellular coverage, talk time, device-specic
settings, and device life.
Low battery may result in the inability to place a call, auto-
matically detect a fall, and/or properly locate you automati-
cally during an emergency.
Important: Voice-In-Pendant requires an adequate
battery charge to function properly. Prior to use,
please charge Voice-In-Pendant at least 3 hours.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
8
Wearing Voice-In-Pendant
Voice-In-Pendant should be worn as a pendant around
your neck using the supplied Lanyard. We recommend
that the Voice-In-Pendant be worn outside clothing, to
make it easier to reach the Emergency Call Button in an
emergency. Talk to your health care provider regarding
the most effective way to wear your Voice-In-Pendant.
Use only the LifeFone-provided Lanyard. To reduce
risk of strangulation, the Voice-In-Pendant Lanyard
is designed to break apart under certain conditions.
Any cord worn around the neck, however, can pose
a risk of strangulation, including the possibility of
serious injury and death. Voice-In-Pendant users and
caregivers should exercise care with the Lanyard
to ensure it does not get caught or tangled in
wheelchairs, walkers and other such equipment.
Important: Voice-In-Pendant requires a vertical
position with the Call Button facing away from the
body to operate properly.
• You should wear your pendant around your neck and
adjust the lanyard so that it rests at chest level with the
emergency button facing forward, so that it is easier for
you to press.
• Do not put the pendant buttons through the clothes
washer or dryer, or attempt to dry your button out in
the oven or microwave.
• Voice-In-Pendant is water resistant, but should never
be submerged in water.

LifeFone VIP Active: At-Home & On-The-Go User’s Guide 9
Turning Off and On
IMPORTANT SHIPPING or MAILING NOTE:
If you need to mail the VIP Active device for any reason,
please power it off rst. To power off the device, press
and hold the Help and Test buttons together until you
feel a vibration. All lights on the device should turn off
within one minute.
To turn your device back on, you can press the Test and
Help buttons together, or you can place the device in the
charging cradle.
TEST BUTTON 
HELP BUTTON 
Locate a Lost VIP Active Device
Device Finder — If your VIP Active is misplaced or lost,
our Customer Care team can ring the device and use
GPS location technology to help locate it.

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
10
Text-to-Locate the VIP Device
Approved caregivers can nd their loved ones using
Text Messages.
1. Text nd locator-name to 1-855-999-3224 from a
phone which has been registered on
your LifeFone account
• nd can be uppercase or
lowercase
• locator-name is the subscriber’s
rst name
2. The system will send a text message
with the location of the VIP device.
3. If you wish to add new contacts, or
edit the contacts on your list, please
call LifeFone at 1-800-940-0262.
Optional Features:
Contact LifeFone to enable these optional features for an
additional fee: 1-800-940-0262
Optional Fall Detection or
Man-Down Protection
For devices with Fall Detection enabled, your LifeFone
Voice-in-Pendant can automatically connect to Care
Specialists if it detects a fall. The unit also enables the
user to cancel a fall alert. The Voice-in-Pendant can be
located with GPS and WiFi location technologies.
The automatic Fall Detection is not 100% accurate, so
there may be a chance the unit will not detect your
fall. You are always required to press your Emergency
Call Button if you are able and you need assistance.

LifeFone VIP Active: At-Home & On-The-Go User’s Guide 11
Optional Care Alert Feature
Care Alert offers a Priority Group Chat which connects
caregivers and the LifeFone monitoring center.
• Instant group notication
• Chat with the entire caregiver list
• One button “On My Way” notication
• Real time updates of account activity
• View alarm details to determine the next appropriate
step.
• Know which contacts are currently
in the chat
• Initiate private phone call or text message with any
account contact

QUESTIONS? Call our 24-Hour Customer Service 1-800-940-0262
12
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of
Communications Equipment Standards titled, “Digital Apparatus,” ICES-003. These
limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet that is on a different
circuit from the one to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may
cause undesired operation of the device.

Copyright ©2022 LifeFone®
16 Yellowstone Avenue,
White Plains, New York 10607-1324
Web: www.LifeFone.com
Phone: [phone]
Saves Lives When Seconds Count®
LF-MN-VIP-A.1022