Lifeline HomeSafe Landline User manual

Welcome and
thank you for
selecting the
Lifeline Service!
Setup Guide
HomeSafe – Landline
The Lifeline Communicator
allows you to summon
assistance 24 hours a day
by simply pressing your
Help button.
This Setup Guide
will walk you through
how to activate your
Lifeline Service.
If you have any questions,
please contact Lifeline.
Communicator
Neck Button
or
Wrist Button
Power Cord Phone Cord
Optional
Fall Detection
Pendant
PACKAGE CONTENTS

2
☑
In the area of the home where you spend most of your time - for large homes,
place the Communicator near the center of the home to ensure a greater range.
☑Where there is an electrical outlet that is near a phone jack and not controlled
by a wall switch (it’s okay if a phone is already plugged into the jack).
☑Where there is a at surface to put the
Communicator on – avoid tablecloths
and padded surfaces because they
can make it difcult for the Lifeline
Trained Care Specialist to hear you.
☑Away from sources of noise
(television, radio, air conditioner, etc.).
☑Away from the refrigerator and microwave.
Select a Location for the Communicator
Phone
Jack
Communicator
Electrical
Outlet
Phone

3
A source of loud noise (television, radio, etc.) can interfere
with your communication with a Trained Care Specialist.
In cases when a source of loud noise prevents voice
communication with a Trained Care Specialist,
Lifeline will still send help when we
receive your Help call.
Note
Communicator Base
Multi-story Home

4
A prerecorded voice will help guide you through the
setup process using this Setup Guide. After each step,
press the blinking Reset Bar to move on to the
next instruction.
☑Slide the power switch on the back of the
Communicator to the ON position.
☑Use the volume control on the side of the unit
if the voice is too loud or too soft.
Installing Your Communicator
ON OFF
ON OFF
Press the blinking Reset Bar when this step is completed.
4

5
☑
Plug the black power cord into an electrical
outlet NOT controlled by a wall switch.
☑Plug the clear end of the phone cord supplied
with the Communicator into a phone jack.
☑If you already have a phone plugged
into this jack, you will have to
temporarily disconnect this phone
and reconnect it in the next step.
☑When you have completed this step,
the Communicator will say: “Good.
Your Communicator is now plugged in.”
Installing Your Communicator
NOTE: Your Lifeline unit should not be connected through your telephone,
a phone splitter, an answering machine, or any other device.
Press the blinking Reset Bar when this step is completed.
Communicator
From your phone jack From your phone
Phone
5

6
The Communicator provides coverage inside your home and may provide coverage in the area
immediately outside (in the yard, etc.). The range test will show which areas will be covered.
☑Place the Help button around your neck or on your wrist.
☑Press the blinking Reset Bar to start the range test. The Communicator
will say: “Begin the button range test.” Release the Reset Bar.
☑Walk around the home with the Help button.
☑In each room, press your Help button to see if the Communicator
responds with a “beep”. The “beep” indicates that the Help button
is within range of the Communicator from that location, and it would
be able to send a Help call to the Lifeline Response Center.
☑Continue moving around the home. Be sure to check the bathroom and all other rooms.
Conduct a Range Test with Your Help Button
NOTE:In some cases, moving the Communicator to another location will improve
its coverage of the living areas.
Press the blinking Reset Bar when this step is completed.
6

7
Call Lifeline with Your Help Button
Make your rst call to Lifeline by pressing your Help button.
This will conrm that everything is working properly.
☑Press the Help button you are wearing.
☑The Communicator will respond with a “beep” and the message:
“Your welcome call is now being dialed. Please wait.” After
your call has been connected to Lifeline, your Communicator
will announce: “Your call has been connected; someone
will be right with you.”
☑A Lifeline Trained Care Specialist will quickly answer the
call and welcome you to the Lifeline Service. If you have any
questions, the Trained Care Specialist can answer them for you.

8
You must speak to the Trained Care Specialist through your communicator.
There is no speaker in your Help button.
8
Placing a Call
To call for help, press your wearable Help button or the Help button on your
communicator. Wait for the Trained Care Specialist to come on the line to
provide assistance. If the operator does not get a response, or is unable to
hear you, help will be dispatched to the address on le.
Canceling an Accidental Alarm
The Communicator will announce, “Calling for help,” just as if you had
pressed your Help button. Wait for the Trained Care Specialist to come on
the line and let them know it was an alarm/test only. If you do not explain it
is not an emergency, help will be dispatched.
Using Your System

9
THE FALL DETECTION PENDANT DOES NOT DETECT 100% OF FALLS.
Always press your Help button if you are able, as some falls may not be detectable. 9
How It Works
The Fall Detection Pendant only takes a few seconds to interpret
the movement and determine if an actual fall has occurred. If a fall
is determined, the pendant will send a signal to your device, which
will initiate a call to the emergency response center, just as if you
pressed your button.
Optional Fall Detection Pendant
INCORRECT
Below the
mid-section or
over the stomach.

CORRECT
High on the
chest on top
of the sternum.
LED OFF:
In standby mode
LED ON:
Transmitting a signal
to the system
LED BLINKING FAST
WHEN PRESSED:
Button needs to
be replaced.

10
☑Wear your Help button at all times.
☑Some electrical devices can cause radio frequency interference, and metal objects can prevent
the signal from reaching the antenna inside your device. In such cases, it may be helpful to
relocate your device or move the object that is preventing the signal from being received. Also,
make sure that all cords are positioned away from areas where someone might trip over them.
☑Do not use any attachment or accessory that is not intended for use with this system.
☑Unplug the Communicator from the wall outlet before cleaning.
☑Before you switch telephone services, please contact Lifeline.
☑Your neck and wrist buttons are water resistant and should be worn in the bath or shower.
However, do not wear your Help button while swimming or in a chlorinated pool.
☑The lanyard has been designed to break away when tugged. However, the user can still suffer
serious personal injury or death if the cord becomes entangled or stuck on objects.
☑Test your system monthly.
☑Please notify us if there are any changes to your address, phone number, or emergency contacts.
ℹImportant Safety Information