Lifeline ASSURE User manual

USER GUIDE
THE ASSURE

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THANK YOU FOR CHOOSING LIFELINE!
The Assure system is all you need to use the
Lifeline medical alert service.
Follow the instructions to set up and activate
your Assure system.
Please complete your Lifeline Care Plan Agreement
and return in the postage-paid envelope.
Fill out the enclosed EMT Information Card and
place it on your refrigerator for a quick reference
in case of an emergency.

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WHAT'S INCLUDED
NECK
BUTTON OR OPTIONAL FALL DETECTION
PENDANT
ON/OFF BUTTON
(BACK)
CELLULAR
LED
POWER
LED
SPEAKER
(BOTTOM)
MICROPHONE
POWER CORD
COMMUNICATOR
PERSONAL HELP BUTTONS
WRIST
BUTTON

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Set up your communicator in a centrally
located place in your home. This allows the
two-way communication between you and
the operator to work most eectively.
1 Plug the power cube into an electrical
outlet that is not controlled by
a light switch.
2 Slide the ON/OFF switch on the bottom of
the communicator to the “ON” position.
The green light on the top of the device will
ash until cellular service is acquired.
3 When the system is ready, you will hear
the welcome message and voice prompts
will assist you through setup.
4 When prompted press and release your Personal HELP
Button. You will hear a tone, and the BLUE light on the
HELP bar will ash. Your system will announce, “Dialing the
Emergency Response Center now. To cancel this call, please
press the HELP Bar now”. Do not cancel the call. Wait to
speak to the Emergency Response Center.
SETTING UP YOUR SYSTEM
THE WELCOME MESSAGE WILL CONTINUE
TO PLAY UNTIL SETUP IS COMPLETE.
ON/OFF
BUTTON

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USING YOUR SYSTEM
PLACING AN EMERGENCY CALL
1 In the event of an emergency, press your
wearable help button or the HELP bar on
your communicator.
2 The operator will speak to you through the communicator’s speaker
and ask if you need help. If you cannot communicate with the
emergency response center, help will be dispatched to the
address on le.
CANCELING AN EMERGENCY CALL
1 Follow the voice prompts to cancel the call by pressing the HELP bar.
2 If you are unable to cancel the call in time, allow the call to go
through and tell the emergency response operator that you
activated your device in error.
3Your transmitter buttons work by triggering your communicator
to call the Emergency Response Center. You must be near your
communicator for the system to communicate. There is NO
speaker in the transmitter buttons.
PERFORMING A TEST CALL
3 Press the TEST button located on the
front of your communicator.
4 To cancel this call, press and hold the
Test button for 3 seconds.
5 If you allow the call to go through, you will be
connected with an operator or an automated testing system.
MESSAGE BUTTON
1 When you see your MESSAGE button
ashing, press to listen to the message.
2 Once played, the message will stay in
memory for 30 minutes then be deleted.
TEST BUTTON

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OPTIONAL FALL DETECTION PENDANT
Your button is shipped in sleep mode.
To activate, stay close to your base unit and:
1 Press and hold the button until the lights on
the button ash.
2 Test the fall button by pressing the button
and initiating a call to the emergency
response center.
3 Allow the call to go through and tell the
operator that you were testing your button.
FALL DETECTION
FALL DETECTION DOES NOT DETECT
100% OF FALLS.
ALWAYS press your HELP button if you are able,
as some falls may not be detectable.
BUTTON LIGHT OFF:
In standby mode
BUTTON LIGHT ON:
Transmitting a
signal to the system
BUTTON LIGHT
BLINKING FAST
WHEN PRESSED:
Button needs
to be replaced.
If you are interested in purchasing the Fall Detection service
or wish to learn more, please call us.

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FALL DETECTION
FALL DETECTION – HOW IT WORKS
Fall Detection only takes a few seconds to interpret
the movement and determine if an actual fall has
occurred. If a fall is determined, the device will
send a signal which will initiate a call to the
emergency response center.
•We recommend that you wear your Fall
Pendant around your neck so that it rests
at chest level to avoid unnecessary swinging.
•Make sure the button is facing forward,
making it easier for you to press in the event
of an emergency.
•Wear outside your clothing as wearing it
inside can reduce the percentage of falls
being detected.
•To cancel a call made due to a Fall Detection
event, let the call go through and tell the
emergency response operator that you are okay.
INCORRECT
Below the mid-section
or over the stomach.
CORRECT
High on the chest on
top of the sternum.


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LED OVERVIEW
Status Light What It Means What to Do
Help Bar
Blinking
Alarm activated.
System is calling
emergency
response center.
Wait for an operator.
Power LED
Solid Red
No AC power.
Running on battery
power.
Check the power source to make
sure the system is not plugged into
an outlet controlled by a light switch.
Cellular LED
Blinking Green
System is detecting
weak cellular signal
strength.
Relocate system until light turns
solid green.
Cellular LED
Solid Green
System is ready. No action required.
ON/OFF BUTTON
(BACK)
CELLULAR
LED
POWER
LED
SPEAKER
(BOTTOM)
MICROPHONE
POWER CORD

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To insert the button into the button enclosure, place the
neck pendant or wristband face down on a solid surface
so that you are looking at the back of the button enclosure.
With the grey button side facing down, insert the button
into the back of the button enclosure. Use sucient force
to push and lock your button into the accessory.
To remove the button from the button enclosure, press on
the front edge and use sucient force to push the button out.
•Your system requires adequate power and
cellular signal to make an emergency call.
•Your buttons are water-resistant and can
be worn in the shower.
•Lanyards are designed to break away under
certain conditions. However, any cord worn
around the neck can pose a risk of strangulation,
including the possibility of serious injury or death.
•During a power outage, the backup battery will
last up to 30 hours on a fully charged device.
•Your account number is located on your medical
alarm device.
•Radio frequency interference and metal objects
can prevent the signal from reaching the antenna
inside your device. Relocate your device or move
the object that is preventing the signal from
being received.
•Test Monthly!
TIPS AND
REMINDERS
WEARABLE
BUTTONS

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PLEASE NOTIFY US
if there are any changes to your address,
phone number or emergency contacts.

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Call us toll free
1-800-684-3102
QUESTIONS?
300005427652-Assure-UG-LL Rev. A