
Troubleshooting
Problem Possible Solution(s)
Feeling like walking
on the end of your
limb
• Turn the BOA®dial clockwise
• Remove the socket, add a limb sock
• Remove the socket, put your liner on again to ensure the pin
orientation is correct
• If unresolvable, see your prosthetist
Severe pain or skin
breakdown on the
limb
• Discontinue usage and see your prosthetist
Socket rotation • Turn the BOA®dial clockwise
• Remove the socket, add a limb sock
• Make sure the socket is donned correctly
• If unresolvable, see your prosthetist
• Your limb may be swollen; continue to wear a liner and elevate limb
• Make sure the tensioning system is released and posterior pad is
pushed back
• If unresolvable, see your prosthetist
Socket feels loose or
is pistoning
• Turn the BOA®dial clockwise
• Add a limb sock
• If unresolvable, see your prosthetist
Clicking sounds • Make sure you are fully engaged in the lock (if wearing pin system)
• Make sure the green ring is on the pin
• If wearing Seal In, EV, or Suspension Sleeve systems, see your
prosthetist
• If unresolvable, see your prosthetist
Removal issues • Cannot release the pin lock: Push your limb into the socket while
simultaneously pressing the release button
• Cannot release BOA®dial: Re-engage, turn clockwise, then
disengage
• Other systems or if unresolvable: see your prosthetist
Can’t get all the way
into the socket
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