Lime Gen 2.5 User manual

Gen 2.5 E-Scooter Owner’s Manual

3
Table of Contents
INTRODUCTION
PRODUCT SPECIFICATIONS
E-SCOOTER PART
ASSEMBL
CHARGIN
Getting STARTE
HOW TO RID
Maintaining your Lime Scooter
& Safety Inspectio
SAFETY WARNINGS
SAFETY GUIDELINE
WARRANT
TROUBLESHOOTING
CUSTOMER SUPPORT CONTAC




1
1
13
1
1
1
2
2
24

5
Introduction
Thank you for choosing Lime! This manual provides information and instructions about
usage, maintenance, riding and safety. Please carefully read the entirety of this manual
prior to assembling and using your Lime Gen 2.5 e-scooter. 
our Lime Gen 2.5 e-scooter requires some assembly. In the box you will nd the parts
you will need to assemble, charge, and activate your scooter. 
Scan the QR code below to download the Lime App. Please note that you will need to
create a Lime account if you do not have one already. If you have an existing account,
you will need to log in to use your scooter. ou will also need a smartphone with a good
mobile internet network connection in order to unlock and lock your scooter
https://apps.apple.com/us/app/lime-your-ride-anytime/id119978018
https://play.google.com/store/apps/details?id=com.limebik
Download the app for iOS here
Download the app for Android her
www.li.me/owner.
This manual is available onlin
This Owner’s Manual is available online Lime may update this
Owner’s Manual from time to time and you are responsible for monitoring this
website for updates to the Owner’s Manual.
Operating Manual
Lime App

6
Product Specifications
Di ensions
Weight
Loa
Range
Max speed
Powe
Batter
Brak
47.25 x 19.5 x 515.8 in / 1020 x 495 x 1310 m
37.48 lb / 17 k
220 lb / 100 kg
Up to 14 miles / 22.5 km
15 mph / 24 km
300 watt front wheel driv
9.6Ah, 42 volt (built in battery pack
Electronic Brake - Front Wheel, Drum Brake - Rear Wheel 

7
E-Scooter Parts
1 Charging Port
2 Displa
3 Throttle
4 rake Leve
5 Center Console Uni
6 rake Cabl
7 Front Fende
8 Front Wheel / Motor
9 Kickstan
10 aseboar
11 Tail Ligh
12 Rear Wheel / rake Dru
13 Top Ste
1
2
3
4
5
6
8
13
10 9
12
11
7

8
Tools and Parts Included in the Box
WARNING: Check to m ke sure ll p rts re included in the box.
WARNING
Allen Key
size 4mm
H6 screw x  H6 washer x  Magnet for CCU
activation
2 amp Charger
(4 needed for ssembly,
nd 2 extr screws
included s sp res)
(2 needed for ssembly,
nd 2 extr w shers
included s sp res

9
Assembly
help.li.me/hc/requests/new
Assembly Instructions (Approx. 15 min) (See images on pages 9 and 10 below
Step 1: Remove the scooter from the box and plastic wrappin
Step 2: Place Scooter op Stem onto the Fork Post through the ube Collar
Step 3: Push wires inside the top stem so they are not pinched or expose
Step 4: Align the ube Collar so the front screw holes line up with holes in the Fork Pos
• Do not disconnect any wires or remove any part
• WARNING: If you notice damage to the wires or you damage the wires during assembly, please stop assembly immediately,
do not ride the scooter, and contact customer support via our webform, available at
WARNING
Fork Post
Inner Wires
Tube Collar
Top Stem
Step 5: Insert an H6 screw tted with a washer into each of the two holes in the front of the ube Collar. Make sure the screws
thread smoothly into the holes on the Fork Post, and be sure to tighten them all the way (until you’re unable to turn the screws
further with the Allen Key). Do not over-tighten.
Step 6: Insert an H6 screw without washers into each of the two holes on the back of the ube Collar making sure they thread
smoothly into the holes and be sure to tighten them all the way (until you’re unable to turn the screws further with the Allen
Key). Do not over-tighten.

10
Step 7: Test the stem and fork post stabi ity. Once you have nished steps 1-6, the stem and fork post shou d fee secure and
shou d not move front-to-back or side-to-side. To test this, p ace one foot on the baseboard and app y weight to the
baseboard with that foot, and p ace the other foot on the ground for stabi ity. Take ho d of the hand ebars with both hands and
app y pressure to the hand ebars forwards and backwards. Next, app y pressure to the hand ebars side-to-side. If you notice
any movement, you ike y need to tighten the H6 screws. P ease use the A en Key provided in the box to do so. Be sure to
tighten them a the way (unti you’re unab e to turn the screws further with the A en Key). Do not over-tighten. If there is sti
movement after tightening the H6 screws, p ease contact customer support
Step 8: P ease refer to Getting Started section on page 12

11
Charging
How to charge your Lime E-Scoote
• The battery will take up to 6 hours to fully char e
• Indicator li ht on char er will turn reen when fully char ed.
• Scooter Display will show 99.9% when fully char ed
• If you see an Error code 02E on the Display, this means low battery. Simply char e the scooter fully and the 02E error code
will automatically resolve in most cases. If you have fully char ed the scooter followin an 02E error code and the 02E code
does not disappear from the display, please contact customer support. 

• WARNING: Do not char e at temperatures below 0 de rees Celsius (32 de rees Fahrenheit).
Battery Charger Specications
WARNING
TYP
INPU
OUTPU
Li-ion Batter
100-240V~, 2.0A (max)50/60H
42.0V, 2.0

1
Getting Started
li.me/owners
help.li.me/hc/requests/new
How to use your Lime E-Scooter and the Lime Ap
1: Download the Lime app from the Apple App Store (iOS) or Google Play Store (Android)
2: Create a Lime account if you do not have one already and be sure to include an email address when signing up - (you will
need this to register your scooter). If you already have a Lime account, please be sure that your account has an email address
connected to it - you will need an email address to register your scooter). You can add an email address to your account by
tapping the Menu icon in the app ( ) and navigating to Settings
3: Visit this article on our website for instructions on how to link your scooter to your Lime account. You can also
nd the registeration link in your purchase conrmation email
4: Fully charge your scooter. The indicator light on your scooter charger will turn green when it is done charging. It may take up
to 6 hours to fully charge
5: Activate the Green Center Console Unit by rubbing the Magnet Hook up and down continuously for 15-20 seconds on the
front of the CCU (magnet included). Once it has been activated, you will hear the CCU chime. It may take 1-2 minutes to
chime. Chime may additionally occur after activation.

6: Log into your Lime account
7: Navigate to the side menu My Lime
a. Note: if you do not see this menu, please check that you veried your email on le when you created your Lime account
b. After verifying your email address, if you still do not see this menu, please reach out to our Customer Support team by 
submitting a request via our webform and they can assist you
8: Tap Unloc and ride

13
How to Ride
http://bit.ly/LimeHTR
Once you’ve fully charged your scooter, you can unplug it from the charger and start riding
Remember, your smartphone must have a good mobile internet network connection in order to unlock and lock your scooter
For your safety, always wear a helmet while riding. Be sure to inspect your scooter for damage and perform the safety check
described on page 18.

Starting and Stoppin
Take hold of the handlebars with both hands. Place one foot on the footboard and kick with the other to propel forward. Hold
down the throttle with your right thumb to accelerate (up to 15 mph). Use the hand brake to slow down and to stop. Use the
kickstand when you park
Where to Rid
We recommend riding in bike lanes or close to the curb in the street. Some states and cities don’t allow e-scooter riding or
parking; please be sure to familiarize yourself with local rules and laws and always follow them. Make sure to avoid sharp
bumps, potholes, drainage grates, and rail tracks, and to monitor for sudden surface changes or changes in the condition of
the road due to weather or construction sites. Do not carry any ob ects that may cause you to lose balance while riding, and do
not ride with more than one passenger
For more information on how to ride, open your Lime app, navigate to the main menu, then tap on Safety Center, and then tap
on How to Ride or visit this article: 
After Your Rid
Once you’re done riding, you can park and lock your Lime scooter. This will lock the front wheel and turn off the lights. Please
note that when your scooter is locked, it is still powered on and will eventually deplete the battery, so we recommend charging
it once you’ve completed your trip.

help.li.me/hc/requests/new
• Do not ride your scooter during and after wet or inclement weather conditions like rain, snow and hail. You should also avoid
riding your scooter on roads that you know are in rough shape and/or that have ongoing construction
• Before each use, conduct a safety inspection of the scooter, including: 
1. Hand Brake: Test the brakes by trying to roll your scooter forward and back while squeezing the brake lever. The back
wheel should not rotate
2. Throttle: Test the throttle by applying pressure downward and then release the pressure. Check that it springs back to its 
original position.
3. Damage: Check the Frame, Stem, Handlebars, and Baseboard for any dents, cracks, or signs of other damage
4. Steering: Check to make sure the steering is handling properly by rotating the handlebars to the left and right.
5. Lights: Make sure that your front and rear lights are on (they should turn on automatically when you unlock your scooter 
with the app)
. Wheels: Make sure the wheels are in good condition and check for any signs of excessive tread wear
7. Screws: Make sure the stem is securely attached to the base of the scooter. If you notice any play in the stem (i.e.
swaying or moving back-and-forth) you likely need to tighten the H6 screws you installed during assembly with the Allen
Key (see assembly instructions)
8. Error Codes: Check the Display for error codes. If any are present other than 02E, do not ride the scooter and the
contact Customer Support (please refer to the error codes section on page 23 for more information on error codes)
• WARNING: If you check your scooter and identify any component that is not functioning properly, notice damage or
excessive wear and tear, or you encounter an error code other than E02, do not ride your scooter and please contact
Customer Support via our webform, available at 
• To clean your Lime scooter, you can wipe it down with a soft damp cloth or towel and/or scrub it with a soft bristled
toothbrush. Be sure that you do not use corrosive substances/cleaning solutions because they could damage your Lime
Scooter (don’t use gasoline, kerosene, acetone, alcohol, bleach etc.
• You are responsible for monitoring the condition of your scooter, maintaining the components and using only authorized
replacement parts with installation performed by individuals authorized by Lime to service your scooter.
• Do not modify the scooter. Doing so will void any applicable warranties and may put you at increased risk of serious injury or
death.
WARNING
Maintaining your Lime E-Scooter 
& Safety Inspection
14

• Whenever you ride your scooter, you risk injury or death from loss of control, collisions, and falls
• Not for use by persons under the age of 18
• Do not submerge in ater
• This scooter does not fold
• Do not charge at temperatures belo 0 degrees Celsius or 32 degrees Fahrenheit
• If you have been in an accident, DO NOT RIDE YOUR SCOOTER. Damage may have occurred to the scooter that is not visible
to the naked eye
• Read and understand all safety arnings listed on the product labels, located on the left side of the scooter Baseboard and
underneath. Al ays follo these safety instructions
• People ho should NOT ride this product include:

• Those ith heart conditions, pregnant omen, or persons ith head, back, or
neck ailments that limit their ability to ride safely
• Anyone under the influence of alcohol or drugs
• Persons ith any mental or physical conditions that may make them
susceptible to injury or impair their physical dexterity or mental capabilities to 
recognize, understand, and perform all of the safety instructions and to be able to
assume the hazards inherent ith this product
• Be sure to understand and comply ith state and local la s and regulations hen riding this product. Do not ride here
prohibited by local la or other ise. Check state and local la s
• Do not ride in the sno , in the rain, or on roads hich are et, muddy, sandy, uneven, icy, or that are slippery. Do not ride
over obstacles. Doing so could result in loss of balance or traction and could cause a fall (and resulting serious injury or death).
Whenever you ride your vehicle you risk injury or death from loss of control, collisions, and falls. Be sure to read the O ner’s
Manual in its entirety and before your rst ride
• When braking rapidly, you risk serious injury or death due to loss of traction and falls. Watch your speed hen traveling
do nhill. Apply brakes gradually hen traveling at high speeds to slo to a more moderate speed. If your brakes feel loose,
stop riding the scooter and contact customer support
• Ride safely to avoid falls or collisions
• Do not use this product for racing, stunt riding, or other maneuvers, hich may cause loss of control, or may cause
uncontrolled operator actions
• Avoid contact ith moving parts. Ensure hands, feet, hair, clothing, and other body parts stay clear of moving parts like the
motor or rear heel
• ALWAYS keep both hands on the handlebars hen riding.
Safety Warnings
WARNING
15

Electrical Warnin
DO NOT attempt to di a emble the battery. Thi i a re ri k
• Never modify the electrical y tem a thi may re ult in a ri k of electric hock,
electrocution, or re
• To prevent electric hock, do not immer e the charger or battery in water when
cleaning. To clean, remove the charger plug from the outlet and wipe with a dry
cloth
• Only u e the charger pecied by the manufacturer
• Only tore i dry area . Never tore in wet condition . Never ubmerge the
cooter or battery in water or other liquid 
Federal Communication Commi ion (FCC) Compliance Statement
Thi device complie with part 15 of the FCC rule . Operation i ubject to the following two condition :
(1) Thi device may not cau e harmful interference, and
(2) thi device mu t accept any interference received, including interference that may cau e unde ired operation
Note: Thi equipment ha been te ted and found to comply with the limit for a Cla B digital device, pur uant to part 15 of
the FCC Rule . The e limit are de igned to provide rea onable protection again t harmful interference in a re idential
in tallation. Thi equipment generate , u e , and can radiate radio frequency energy; if not in talled and u ed in accordance
with the in truction , it may cau e harmful interference to radio communication . There i no guarantee that interference will
not occur in a particular in tallation. If thi equipment doe cau e harmful interference to radio or televi ion reception, which
can be determined by powering the equipment off and on, the u er i encouraged to try to correct the interference by u ing
any of the following mea ure 
- Reorienting or relocating the receiving antenna
- Increa ing the eparation between the equipment and receiver
- Connecting the equipment into an outlet on a circuit different from that to which the receiver i connected. Con ult the
dealer or an experienced radio/TV technician for help
Thi equipment complie with FCC radiation expo ure limit et forth for an uncontrolled environment and with the Indu try
Canada (IC) Compliance Statement. Thi device complie with Indu try Canada licen e-exempt RSS tandard( ). Operation i
ubject to the following two condition :
(1) Thi device may not cau e interference, and
(2) Thi device mu t accept any interference, including interference that may cau e unde ired operation of the device
WARNING
Safety Warnings (continued)
16

Le présent appareil est conforme aux CN d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes

(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
compromettre le fonctionnement. CAN ICES-3 (B)/NMB-3(B
Disclosure for Users in Californi
YOU INSU ANCE POLICIES MAY NOT P OVIDE COVE AGE FO ACCIDENTS INVOLVING THE USE OF THIS SCOOTE . TO
DETE MINE IF COVE AGE IS P OVIDED, YOU SHOULD CONTACT YOU INSU ANCE COMPANY O AGENT. YOU MAY NOT
MODIFY O ALTE THE EXHAUST SYSTEM OF THIS SCOOTE TO CAUSE IT TO AMPLIFY O C EATE EXCESSIVE NOISE PE
VEHICLE CODE SECTION 21226, O TO FAIL TO MEET APPLICABLE EMISSION EQUI EMENTS PE VEHICLE CODE 27156
Safety Warnings (continued)
17

Safety Guidelines
You are responsible for understanding and following these safety guidelines. Failure to follow these instructions may cause
serious injury or death. Whenever you ride your vehicle you risk injury or death from loss of control, collisions, and falls
YOU MUS
•Be at least 18+ years old.
•Be familiar with, and abide by all local rules and regulations, including any trafc laws
•Ride safely at all times to avoid falls or collisions
•Be aware of any road obstacles, including potholes, even pavement, debris,
and steep gradients
•Ride with only one rider per scooter
•Maximum weight on the scooter is 220lb / 100kg
•Always wear a helmet while riding. A helmet is recommended, unless required by law.
•Always wear a helmet while riding. You are required to check the local rules. In some areas,
wearing a helmet or other protective gear may be required by law
DO NO
•Ride under the influence of any drugs or alcohol or similar substance
•Ride in the snow, rain, or on surfaces which are slippery, including roads that are wet,
muddy or icy
•Use for racing, stunt riding, performing tricks, or other maneuvers, which may cause
loss of control and serious serious injury or death
•Ride carrying any objects, including bags, luggage, or pets
• Check your phone, text message or otherwise use your phone while riding
•Exceed the maximum weight: 220.0 lb (99.8 kg)
•Ride over speed bumps, thresholds, or other bumps at high speed
•Press the throttle when walking with the scooter
•Ride on sidewalks (unless permitted by local and state law)
•Ride on highways
•Sharply rotate the handlebars suddenly while driving at high speeds
•Ride with more than one rider
•Ride up and down stairs
• ump over obstacles
1

Warranty
help.li.me/hc/requests/ne
www.li.me
Limited Warrant
This limited warranty (“Limited Warranty”) applies to the Lime Gen 2.5 E-Scooter (“Product”) as manufactured for and
distributed by Neutron Holdings, Inc. dba Lime, (“Lime,” “we” or “us”) located at 85 2nd Street, Suite 100, San Francisco, CA
94105 for consumers in the United States. Your Product must be purchased from Lime or an authorized reseller of the
Product. You must retain the original purchase receipt and your Limited Warranty, and provide this documentation to Lime to
verify your warranty eligibility. Your Product must have the serial number clearly legible, unobscured, uneffaced and
unmodied

Please retain this document and your original purchase receipt to preserve your warranty service
CONTACT

Service Contact Form:
Visit for the latest contact information

How Long Does Coverage Last? This Limited Warranty begins on the date of purchase or delivery of the Product, whichever is
later (the “Warranty Period”) and applies only to purchasers in the United States. Your request for service must be received by
Lime within the Limited Warranty Period

What Does This Warranty Cover? This Limited Warranty covers all defects in material and workmanship of the Product arising
from your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs during the
Warranty Period, Lime will repair or replace your Product as set forth herein. The approach taken to resolve any issues is at
Lime’s sole discretion. If we determine that a product should be replaced, the replacement may be a new, refurbished, or
remanufactured Product. This Limited Warranty applies to the Product as follows
VEH CLE BODY - 1 YEA
Scooter Base and Fram
Down Tube
Front For
Fork Pos
Handleba
OTHER COMPONENTS - 180 DAY
Center Console Uni
Electronic Control Uni
Battery Pac
Battery Charge
Electronic Throttle Mechanism
COMPONENTS SUBJECT TO WEAR - 90 DAY
Handlebar Grip
Front Wheel, Tire, and Wheel Motor Hu
Rear Wheel, Brake Drum and Tir
Front Fende
Rear Fende
Front Decorative Strip
Electric Brake Leve
Head Ligh
Tail Light
Rear Decorative Strip
Front Fork Cover / Tri
Reflective Sticker
Kickstan
Fastener
Charge Port Cove
Brake Cabl
Charge Port
1

REPLACEMENTS AND REPAIR
Upon replacement or repair, the Limited Warranty shall be the longer of: (i) the remainder of the original Limited Warranty for
the roduct; or (ii) 90 days from the date of receipt of the replacement or repaired roduct
How Do I Get Warranty Service? Lime’s online help resources are available at: help.li.me/hc/requests/new. If you discover
what you believe is a defect for your roduct, please contact Lime via the webform listed above. Lime’s support personnel will
assist you in diagnosing and xing problems you may encounter in the use of your roduct and help you obtain service under
this Limited Warranty if necessary
To submit your roduct for warranty service, you will be asked to provide Lime with (i) the proof of purchase from Lime; and (ii)
the roduct’s serial number. You can nd the serial number on the exterior of the shipping box or on the bottom of the
roduct
Upon verication of your eligibility, you will need to provide your name, email address, mailing address and contact telephone
number in order to receive a return materials authorization (“RMA”) number. Lime must receive your defective roduct within
thirty (30) days from Lime’s issuance of an RMA to you. Lime may direct you to a designated third party for warranty repairs
You must include your defective roduct within the Lime-provided or Lime-approved packaging for shipment to Lime. You are
responsible for any damages caused by your improper packaging or shipment of the roduct to Lime, or risk of loss during
transit
An authorized service provider will conduct an inspection of your roduct. If Lime determines that the problem is not covered
under the Limited Warranty, Lime will notify you and inform you of service or replacement alternatives that are available to you
on a fee basis, or Lime will return your roduct to you unrepaired
For eligible warranty claims, Lime will service defective roducts with new or reconditioned parts of the same or similar style
at no cost to you for the service. arts replaced by Lime will be retained by, and become the property of Lime. For eligible
warranty claims, Lime will pay reasonable return shipping charges for the return of the roduct to you
What is not covered by this warranty
This Limited Warranty describes the service available to you in the event your roduct requires warranty service, and you may
have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your roduct
• Caused by abuse, misuse, neglect or commercial use
• Caused by improper charging, storage, or operation, including, without limitation, failure to properly maintain in
accordance with the owner’s manual, use contrary to the owner’s manual and other documentation, use other than in
accordance with specied weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use
• Caused by accident, collision, riding over obstacles, racing, re, water submersion, high pressure water spray, freezing,
earthquake, dropping, severe oxidation, or chemical solvent corrosion
• Caused by any repair that was unauthorized by Lime.
Warranty (continued)
20