LinkPoint ALL-IN-ONE User manual

LINKPOINT
ALL-IN-ONE/3000
NASHVILLE
CONFIG 690 01.07.00
REFERENCE MANUAL
CONFIG690 01.07.00
Version 1.0
September 28, 2004

LinkPoint® AIO/3000 Nashville;
Application ID CONFIG 690 01.07.00
Manual Version 1.0
Published September 2004
LinkPoint International, Inc.
6101 Condor Drive
Moorpark, CA 93021
www.linkpoint.com
Printed in the United States of America.
© Copyright 2004 LinkPoint® International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval system,
translated into any language, transmitted, in any form or by any means, without the prior written agreement
of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document
and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent
technical errors or omissions made herein, nor for incidental or consequential damages resulting from the
performance or use of this product.
LinkPoint AIO is a service mark (SM) of LinkPoint International, Inc.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at their expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of
equivalent type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer'sinstructions.

NOTICE
LinkPoint International reserves the right to make changes to specifications at any time
and without notice. The information furnished in this publication is believed to be
accurate and reliable; however, no responsibility is assumed by LinkPoint International
for its use.
Page Brief Description Of Change Revision Date

© 2004 LinkPoint International, Inc. i Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
TABLE OF CONTENTS
INTRODUCTION ................................................................................................................... 1
GETTING STARTED ............................................................................................................. 3
GENERAL INFORMATION ..................................................................................................... 7
FEATURES AND OPTIONS .................................................................................................. 18
INITIALIZATION PARAMETERS ............................................................................................ 38
KEYPAD/TEMPLATE DESIGN.............................................................................................. 42
KEYPAD/TEMPLATE CHART............................................................................................... 43
SETUP .............................................................................................................................. 44
MEMORY CLEAR ......................................................................................................... 44
DOWNLOAD PROCEDURES (TELEPHONE)..................................................................... 46
DOWNLOAD PROCEDURES (PC TO TERMINAL)............................................................. 48
AUTOMATIC DOWNLOAD PROCEDURES ....................................................................... 51
HOST SETUP PROCEDURES (INITIALIZATION) ............................................................... 52
PASSWORD PROTECTION ............................................................................................ 54
HOW TO ADD PASSWORD PROTECTION TO CREDIT CARD SETTINGS ............................ 56
DEMO MODE............................................................................................................... 66
DEMO MODE RECEIPT SAMPLE ................................................................................... 68
DEMO MODE RECEIPT SAMPLE LAYOUT ...................................................................... 69
CREDIT AND DEBIT CARD TRANSACTIONS ......................................................................... 70
RETAIL SALE (WITHOUT TIP ENTRY) ............................................................................ 71
RETAIL SALE RECEIPT SAMPLE .................................................................................. 75
RETAIL SALE RECEIPT SAMPLE LAYOUT ..................................................................... 76
RETAIL SALE (WITH TIP ENTRY) .................................................................................. 77
RETAIL TIP SALE RECEIPT SAMPLE (WITHOUT TIP) ...................................................... 81
RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ............................................... 82
RESTAURANT SALE .................................................................................................... 83
RESTAURANT SALE RECEIPT SAMPLE (WITHOUT TIP) .................................................. 87
RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)..................................... 88
RESTAURANT SALE RECEIPT SAMPLE (WITH TIP) ........................................................ 89
RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ........................................... 90
OPEN TAB .................................................................................................................. 91
OPEN TAB RECEIPT SAMPLE....................................................................................... 94
OPEN TAB RECEIPT SAMPLE LAYOUT ......................................................................... 95
CLOSE TAB ................................................................................................................ 96
CLOSE TAB RECEIPT SAMPLE ..................................................................................... 98
CLOSE TAB RECEIPT SAMPLE LAYOUT ....................................................................... 99
DEBIT RETAIL SALE .................................................................................................. 100
DEBIT SALE RECEIPT SAMPLE LAYOUT ..................................................................... 103
DEBIT RESTAURANT SALE ........................................................................................ 104
DEBIT RESTAURANT SALE RECEIPT SAMPLE ............................................................. 107
DEBIT RESTAURANT SALE RECEIPT SAMPLE LAYOUT ............................................... 108
AUTHORIZATION ONLY .............................................................................................. 109

© 2004 LinkPoint International, Inc. ii Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
AUTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 112
AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT ..................................................... 113
OFFLINE ................................................................................................................... 114
OFFLINE RECEIPT SAMPLE........................................................................................ 118
OFFLINE RECEIPT SAMPLE LAYOUT .......................................................................... 119
CHECK TRANSACTIONS................................................................................................... 120
STANDARD CHECK AUTHORIZATION (WITH CHECK MICR READER)............................ 120
STANDARD CHECK AUTHORIZATION (WITHOUT CHECK MICR READER)...................... 122
CPO/ECA CHECK SALE ........................................................................................... 124
TELECHECK ID CODES ............................................................................................. 127
CPO/ECA CHECK SALE RECEIPT SAMPLE ............................................................... 128
CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT .................................................. 129
CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT CONTINUED ............................... 130
ADJUSTMENTS................................................................................................................ 131
EDIT TRANSACTION .................................................................................................. 131
EDIT TAB .................................................................................................................. 133
EDIT TIPS ................................................................................................................. 135
VOID......................................................................................................................... 137
VOID RECEIPT SAMPLE ............................................................................................. 139
VOID SALE RECEIPT SAMPLE LAYOUT....................................................................... 140
RETURN ................................................................................................................... 141
RETURN RECEIPT SAMPLE ........................................................................................ 144
RETURN RECEIPT SAMPLE LAYOUT........................................................................... 145
CLOSE...................................................................................................................... 146
CLOSE BATCH RECEIPT SAMPLE .............................................................................. 151
CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 152
CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 153
CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 154
REVIEW .......................................................................................................................... 155
CURRENT BATCH TOTALS REVIEW ............................................................................ 155
BATCH HISTORY TOTALS REVIEW ............................................................................. 156
SERVER TOTALS REVIEW.......................................................................................... 158
CARD TYPE TOTALS REVIEW .................................................................................... 160
TRANSACTION REVIEW.............................................................................................. 161
BATCH DETAIL REVIEW............................................................................................. 163
OPEN TAB REVIEW ................................................................................................... 165
UNADJUSTED TIP REVIEW ......................................................................................... 167
SERVER DETAIL REVIEW ........................................................................................... 169
CARD TYPE DETAIL REVIEW...................................................................................... 172
SERVER OPEN TAB REVIEW ...................................................................................... 174
CREDIT—DEBIT—CHECK REPORTS .............................................................................. 177
BATCH TOTALS REPORT ........................................................................................... 177
CURRENT BATCH TOTALS REPORT SAMPLE .............................................................. 179
CURRENT BATCH TOTALS REPORT SAMPLE LAYOUT ................................................ 180
BATCH TOTALS HISTORY REPORT SAMPLE ............................................................... 181
BATCH TOTALS HISTORY REPORT SAMPLE LAYOUT .................................................. 182
SERVER TOTALS REPORT ......................................................................................... 183
EMPLOYEE ID TOTALS REPORT SAMPLE ................................................................... 185

© 2004 LinkPoint International, Inc. iii Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT...................................................... 186
CARD TYPE TOTALS REPORT.................................................................................... 187
CARD TOTALS REPORT SAMPLE (SPECIFIC CARD TYPE) ........................................... 189
CARD TOTALS REPORT SAMPLE LAYOUT (SPECIFIC CARD TYPE) .............................. 190
CARD TOTALS REPORT SAMPLE (ALL CARD TYPES) ................................................. 191
CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES) .................................... 191
CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES) .................................... 192
CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................. 193
REPRINT................................................................................................................... 194
DUPLICATE RECEIPT SAMPLE ................................................................................... 196
DUPLICATE RECEIPT SAMPLE LAYOUT ...................................................................... 197
BATCH DETAIL REPORT ............................................................................................ 198
BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ................................... 199
BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................ 200
BATCH DETAIL REPORT SAMPLE LAYOUT (CARD DETAIL ONLY)................................ 201
BATCH DETAIL REPORT SAMPLE LAYOUT (CHECK DETAIL ONLY).............................. 202
OPEN TAB REPORT................................................................................................... 203
OPEN TAB REPORT SAMPLE ..................................................................................... 204
OPEN TAB REPORT SAMPLE LAYOUT ........................................................................ 205
UNADJUSTED TIP REPORT ........................................................................................ 206
UNADJUSTED TRANSACTION REPORT SAMPLE .......................................................... 207
UNADJUSTED TRANSACTION REPORT SAMPLE LAYOUT............................................. 208
OPEN TAB BY EMPLOYEE ID REPORT........................................................................ 209
OPEN TAB BY EMPLOYEE ID REPORT SAMPLE .......................................................... 211
OPEN TAB BY EMPLOYEE ID REPORT SAMPLE LAYOUT ............................................. 212
CARD TYPE DETAIL REPORT ..................................................................................... 213
CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 215
CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 216
CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 217
CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE) ............................................. 218
CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 219
CARD TYPE DETAIL REPORT SAMPLE (ALL CARD TYPES) ......................................... 220
CARD TYPE DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ............................ 221
FIRST DATA GIFT CARD TRANSACTIONS ......................................................................... 222
GIFT CARD ACTIVATION ............................................................................................ 224
GIFT CARD ACTIVATION RECEIPT SAMPLE ................................................................ 226
GIFT CARD ACTIVATION RECEIPT SAMPLE LAYOUT ................................................... 227
GIFT CARD REDEMPTION .......................................................................................... 228
GIFT CARD REDEMPTION RECEIPT SAMPLE ............................................................... 230
GIFT CARD REDEMPTION RECEIPT SAMPLE LAYOUT ................................................. 231
GIFT CARD RELOAD.................................................................................................. 232
GIFT CARD RELOAD RECEIPT SAMPLE ...................................................................... 234
GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT......................................................... 235
GIFT CARD BALANCE INQUIRY .................................................................................. 236
GIFT CARD BALANCE RECEIPT INQUIRY SAMPLE ....................................................... 238
GIFT CARD BALANCE INQUIRY RECEIPT SAMPLE LAYOUT ......................................... 239
GIFT CARD BALANCE TRANSFER .............................................................................. 240
GIFT CARD BALANCE TRANSFER RECEIPT SAMPLE ................................................... 242
GIFT CARD BALANCE TRANSFER RECEIPT SAMPLE LAYOUT ..................................... 243

© 2004 LinkPoint International, Inc. iv Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
GIFT CARD VOID....................................................................................................... 244
GIFT CARD VOID RECEIPT SAMPLE ........................................................................... 246
GIFT CARD VOID RECEIPT SAMPLE LAYOUT .............................................................. 247
GIFT CARD REFUND.................................................................................................. 248
GIFT CARD REFUND RECEIPT SAMPLE ...................................................................... 250
GIFT CARD REFUND RECEIPT SAMPLE LAYOUT ......................................................... 251
GIFT CARD CASHOUT ............................................................................................... 252
GIFT CARD CASHOUT RECEIPT SAMPLE .................................................................... 254
GIFT CARD CASHOUT RECEIPT SAMPLE LAYOUT....................................................... 255
GIFT CARD REPRINT ................................................................................................. 256
GIFT CARD REPRINT RECEIPT SAMPLE ..................................................................... 258
GIFT CARD REPRINT RECEIPT SAMPLE LAYOUT ........................................................ 259
GIFT CARD REPORTS................................................................................................ 260
GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 263
GIFT CARD TOTAL REPORT SAMPLE LAYOUT ............................................................ 263
GIFT CARD TOTAL REPORT SAMPLE LAYOUT ............................................................ 264
GIFT CARD DETAIL REPORT SAMPLE LAYOUT ........................................................... 265
GIFT CARD EMPLOYEE DETAIL REPORT SAMPLE LAYOUT ......................................... 266
GIFT CARD CLEAR BATCH ........................................................................................ 267
GIFT CARD CLOSE BATCH REPORT SAMPLE ............................................................. 269
GIFT CARD CLOSE BATCH REPORT SAMPLE LAYOUT ................................................ 270
GIFT CARD ERROR AND TIMEOUT MESSAGES.................................................................. 271
GIFT CARD PARTIAL REVERSAL MESSAGES .............................................................. 273
PETROLEUM TRANSACTIONS........................................................................................... 274
FUEL SETUP AND EDIT .............................................................................................. 275
GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 283
FUEL INFORMATION REPORT SAMPLE LAYOUT .......................................................... 284
PETROLEUM SALE .................................................................................................... 285
PETROLEUM SALE RECEIPT SAMPLE......................................................................... 289
PETROLEUM SALE RECEIPT SAMPLE LAYOUT (CONTINUED) ...................................... 291
PETROLEUM AUTHORIZATION ONLY SALE ................................................................. 292
AUTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 296
PETROLEUM AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT ................................. 297
PETROLEUM OFFLINE SALE ...................................................................................... 298
PETROLEUM OFFLINE RECEIPT SAMPLE .................................................................... 302
PETROLEUM OFFLINE SALE RECEIPT LAYOUT ........................................................... 303
PETROLEUM OFFLINE SALE RECEIPT LAYOUT ........................................................... 304
PETROLEUM CREDIT CARD RETURN.......................................................................... 305
PETROLEUM CREDIT CARD RETURN SAMPLE RECEIPT LAYOUT ................................. 308
PETROLEUM CREDIT CARD RETURN SAMPLE RECEIPT LAYOUT ................................. 309
PETROLEUM RETURN RECEIPT SAMPLE .................................................................... 310
PETROLEUM DEBIT TRANSACTIONS........................................................................... 311
PETROLEUM ATM/DEBIT SALE ................................................................................. 311
PETROLEUM DEBIT CARD SALE SAMPLE RECEIPT..................................................... 315
PETROLEUM DEBIT CARD SALE RECEIPT SAMPLE LAYOUT ....................................... 316
PETROLEUM DEBIT CARD SALE RECEIPT SAMPLE LAYOUT ....................................... 317
PETROLEUM CPO/ECA SALE ................................................................................... 318
PETROLEUM CPO/ECA SALE SAMPLE RECEIPT LAYOUT .......................................... 322

© 2004 LinkPoint International, Inc. v Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
PETROLEUM CPO/ECA SALE SAMPLE RECEIPT LAYOUT CONTINUED ....................... 323
PETROLEUM GIFT CARD REDEMPTION....................................................................... 324
PETROLEUM GIFT CARD REDEMPTION RECEIPT SAMPLE ........................................... 326
PETROLEUM GIFT CARD REDEMPTION SAMPLE RECEIPT LAYOUT .............................. 327
PETROLEUM GIFT CARD REDEMPTION SAMPLE RECEIPT LAYOUT CONT. ................... 328
PETROLEUM CLOSE BATCH ...................................................................................... 329
CLOSE BATCH RECEIPT SAMPLE .............................................................................. 331
CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 332
CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 333
CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 334
ERROR CODES ............................................................................................................... 335
TERMINAL ASSIGNED ERROR CODES ........................................................................ 335
HOST ASSIGNED ERROR CODES ............................................................................... 336

© 2004 LinkPoint International, Inc. 1 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
INTRODUCTION
Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether
you purchased the LinkPoint All-In-One (AIO)or the LinkPoint 3000 the LinkPoint
family of products is ideal for your point-of-sale needs. Scientifically engineered, the
LinkPoint combines user-friendly operation with “soft” programmable key functions. The
screen-addressable keys and innovative backlit display panel make the terminal
operation quick and easy. The LinkPoint 3000 is compatible with all major printers, while
the AIO integrates a high-speed, thermal printer. Both terminals also contain additional
serial ports for PIN pads, check readers and other peripherals.
LinkPoint 3000
Figure 1
LinkPoint AIO
Figure 2
KEYPAD
DISPLAY PANEL
PIN PAD
SERIAL PORT
POWER
PORT
RS 232 PORT
(SIDE)
RS 232 PORT
POWER AND PIN PAD
PORTS
(
BACK
)
CARDREADER
TELEPHONE
LINE JACKS
(UNDER)
TELEPHONE
LINE JACKS

© 2004 LinkPoint International, Inc. 2 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
This manual includes step-by-step guides through specific transactions and operations,
and shows how to keep the terminal in peak operating condition. It was designed to also
assist card processor help desks and bank/ISO clients with easy installation and
troubleshooting procedures. Words that appear in capital letters and brackets, [LIKE
THIS], stand for keys on the terminal keypad. Words that appear in capital letters without
brackets, LIKE THIS, stand for either display messages or terminal feature settings.
Printers
The LinkPoint 3000 terminal supports all major terminal printers including the PrintPoint
1000 and 3000, the VeriFone® P250, P900 and the PrintPak 350. Printers attach easily
to the LinkPoint 3000 terminal with a connecting cable.
PIN Pad Devices
The application programmed in the LinkPoint terminals support the BankPoint PIN Pad
made by LinkPoint as well as VeriFone PINpads 102, 301, 1000, 1000SE and 2000 for
debit transactions. PIN pads attach easily to the PIN pad port on the back of each
terminal (please refer to the separate PIN pad manual for installation and operating
instructions). The DUKPT encryption method is supported.
Please note that all procedures written in this manual will be written using the LinkPoint
BankPoint PIN Pad for personal identification number entry.
Check Readers
Both LinkPoint terminals support the Mag-Tek® Mini MICR and the Ingenico eN 2500
check readers for check services.

© 2004 LinkPoint International, Inc. 3 Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
GETTING STARTED
Unpacking
Carefully inspect the shipping carton and its contents for any damage that may have
occurred during shipping. If the terminal is damaged, file a claim immediately with the
shipping company or carrier and notify the company from which the equipment was
purchased.
Do not try to use a damaged terminal!
To unpack the LinkPoint:
1. With the shipping carton right side up, open the carton’s lid.
2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the
box.
3. Remove the terminal from its protective bubble wrap and place the bubble wrap back
in the shipping carton. Remove the AC adapter from its protective box and return the
box to the shipping carton. Close the shipping carton and save the shipping materials
so that the unit can be repacked for shipping or moving in the future.
4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint
terminal, avoid areas with:
♦Direct sunlight or objects that radiate heat
♦Excessive dust
♦Electrical devices that cause excessive voltage variations such as air
conditioners, space heaters, fans, or high-frequency security devices
LinkPoint 3000 Shipping Carton Contents LinkPoint AIO Shipping Carton Contents
Figure 3

© 2004 LinkPoint International, Inc. 4 Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
Installation
Installing either LinkPoint terminal is simple and requires no tools.
To install the LinkPoint 3000:
1. Connect the AC adapter’s triangular end to the power input at the rear of the
LinkPoint 3000 terminal (Figure 4).
Figure 4
2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge
suppressor.
Figure 5
3. Insert one end of the telephone line cord into one of the modular jacks at the rear of
the terminal. Insert the other end of the line cord into a modular telephone wall jack;
just as one would connect a telephone (see Figure 6). The modular plug may be
inserted directly into the wall jack or use a 4-prong adapter (not included) for older 4-
prong jacks.
Note: A standard telephone may be connected to the other modular jack at the rear of
the terminal.
Figure 6

© 2004 LinkPoint International, Inc. 5 Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, or other compatible
printer is used with the LinkPoint 3000 terminal, please refer to the manual packaged
with the printer for installation and operating instructions.
5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE
(unless an application has been pre-downloaded).
To install the LinkPoint AIO:
1. Locate the power input port on the back of the AIO terminal (see Figure 7).
Figure 7
2. Connect the male AC adapter plug to the power input port at the rear of the
terminal (see Figure 8). The black sleeve that surrounds the plug has a round
area that is unmarked and a flat area that is marked with two arrows. In order to
connect the power adapter, please note that the plug must be turned
upside down, so that the flat area of the sleeve is facing down. The sleeve
acts as a lock to secure the plug to the terminal. Please note that if the cord must
be disconnected from the terminal, the sleeve must be slid back in order to
disconnect the plug.
Figure 8
3. Plug the adapter into a 120V electrical outlet or surge suppressor (see Figure 9).
Figure 9

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expressed, written consent of LinkPoint International is prohibited.
4. Connect one end of the telephone line cord into one of the modular jacks
underneath the terminal. Thread the phone cord through its designated channel
as shown in Figure 10. Insert the other end of the line cord into a modular
telephone wall jack just as you would to connect a telephone. The modular plug
may be inserted directly into the wall jack or into a four-prong adapter (not
included) for use with older four-prong jacks.
Note: You may connect a standard telephone to the other modular jack
underneath the terminal. This connection may not be compatible with
digital phone systems.
Figure 10
5. When the terminal is plugged in, it will display the message APP. NOT
AVAILABLE (unless an application has been pre-downloaded).
Maintenance
The LinkPoint system does not need preventive maintenance. However, LinkPoint
International does recommend periodic cleaning of the keypad, using a soft brush to
remove any dust. Because the terminal can be damaged by liquids, do not spray liquid
cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning
the terminal. To avoid costly downtime, LinkPoint International also recommends
protecting the terminal with a surge protector.
Returning the Terminal for Service
Please refer to your sales agreement for specific details on coverage to repair or replace
the LinkPoint terminal.

© 2004 LinkPoint International, Inc. 7 Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
GENERAL INFORMATION
Asynchronous Communications
The application will communicate with all hosts using 300/1200 baud asynchronous
‘VISA’ protocol using custom FDMS Nashville formats. Asynchronous Communications
is also supported for AMEX split dial. The terminal will display communication status
messages during a communication session. If the session fails or the host returns a
defined error code, an appropriate error message will display in order to facilitate a
problem resolution by the support organizations.
The communication display messages are shown on the second line and the first line is
unchanged and typically displays information about the type of transaction in progress
SALE, SETTLE... If a dial attempt fails on the primary phone number before the ACK or
ENQ is received, a subsequent attempt will automatically be made using the alternate
phone number in most dialing error scenarios. If a dial attempt fails after the ACK is
received, the terminal should display the appropriate communication or host error
message and wait to redial.
DIALING...
This is displayed during dialing and carrier
qualification.
WAITING FOR ANSWER
This is displayed while the terminal is waiting for the
initial poll character (ENQ) from the host system.
TRANSMITTING...
This is displayed while the terminal is sending a
message to the host.
RECEIVING...
This is displayed while the terminal is attempting to
receive a message from the host.
ERROR nn RE-DIALING!
This is displayed until carrier is qualified if the primary
dial attempt fails and a subsequent attempt is made
using the alternate phone number (‘nn’ indicates the
exact error condition).
NO LINE
This is displayed if the initial dial tone qualification
fails.
NO DIAL TONE
This is displayed if subsequent dial tone qualification
fails.

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expressed, written consent of LinkPoint International is prohibited.
This is displayed if the carrier qualification fails.
NO CARRIER
ERROR nn, REDIAL?
This is displayed if the comm session must be aborted
due to communication errors or returned host error
codes. The operator must press [YES] to restart the
session or [NO] to completely abort all attempts.
nnnnnnnnnnnnnnnnnnnn
If error text is returned by the host (Host Error Code
98), then the text returned is displayed; if the text is
longer than will fit on the display, pressing the right
and left scroll keys (# and *) will display the next or
previous screen of text respectively.
Automatic Gratuity %
An optional automatic gratuity % will be supported (local option) when non-zero will force
an ‘ADD nn% Tip?’ prompt. If confirmed, an automatic gratuity will be calculated using
the Automatic Gratuity %, will be added to the transaction amount and printed on the
customer receipt. The confirmation of an auto gratuity overrides tip prompting on the
sale but the line for adding in a tip on the customer receipt will still apply.
Automatic Host Feature Update
The Nashville host can indicate to the terminal that a feature setting update is required
by returning the appropriate indicator. Without dropping the connection, the terminal
should temporarily suspend the transaction in progress, perform a complete update and
then send the original transaction. The parameter update should be performed after the
first response when a multiple message session applies.
Automatic (Host Initiated) Program Downloads
Automatic Program Downloads Host Parameter adds support for host initiated
unattended downloads. The auto download can be triggered based on a host supplied
time or immediately. The application will not start the download until the batch has been
closed. If auto settle is enabled, the terminal will auto settle the batch at the auto settle
time and then perform the auto download at the time indicated or immediately if the auto
download time has passed or the auto download type is ‘2’ for immediate.
If the download confirmation host option is enabled, the following prompt will display:
FULL DOWNLOAD NEEDED TO START DOWNLOAD NOW?. Press [ENTER] to
initiate the download. If the download confirmation option is disabled, the FULL
DOWNLOAD automatically initiates based upon the option settings and if the batch has
successfully closed.

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An automatic download should never be initiated if there is an open batch regardless of
the download type indicated. The host supplied automatic download options and
parameters are shown in the following table:
Download
Time
hhmm: Military Time to initiate a timed download
Download
Type
“0” = Disabled.
“1” = Timed: (Initiate a program download at the next occurrence of
the Download Time if the batch is closed. If auto settle is enabled, auto
settle the batch at the auto settle time before initiating the download.)
“2” = Immediate: (Initiate a program download immediately after the
batch is closed.)
Confirm
Download
Flag
“0” = No confirmation required
“1” = Display confirmation prompt: DOWNLOAD NEEDED TO START
DOWNLOAD NOW?
Download
Telephone
Number
Download Host Telephone Number
All local options will be restored to the host download configuration if an auto download
or initialization has been performed. Custom local options settings will have to be re-
entered after all auto downloads and initializations. If the auto download fails, a manual
type FULL APPLICATION download will be required to restore the terminal to
operational use.
The following is a list of local options which are reset to the host download configuration
settings when an application download or initialization is performed. If the custom
settings were implemented prior to the download, those options will need to be restored.
♦Passwords: This function is used to change minimum, medium, or maximum
passwords from the default password that the host sends to the terminal during the
download.
♦Assign Function/Feature Protection Levels: None, Minimum, medium and
maximum levels of protection may be assigned to the following terminal functions:
sales, debit, offline sales, returns, auth only, open tab, close tab, check processing,
settlement, transaction edits, adding tips, voids, batch review, batch reports,
employee review, employee reports, reprints, duplicate transactions, adjustments,
manual entry, locking the terminal, management functions, terminal setup.
♦Local Dial Options: This option is used to designate the dial type: tone or rotary.
♦Local Printer Option: This function is used to turn the printer ON or OFF and to
change the default setting for the 2nd Receipt Delay.
♦Tip Options: This option is used to turn on Auto Gratuity and the Tip Guideline.
When the Tip Guideline is enabled the user is able to enter three gratuity guideline
percentage options.

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This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
♦Other Local Options: The Other Local Options are the Idle Time-Out (the number of
seconds of inactivity allowed before the terminal returns to the idle menu) and the
Key Beep ON/OFF option.
Automatic Program Download
During any feature setting update session, the Nashville host can indicate to the terminal
that a full program load is required (immediately or at a specified time). The terminal will
not attempt a full program load with an open batch.
Batch History
The batch history functions (review and report) will provide information relative to the last
8 settled batches including: settle date, internal batch ID, total number of credit card,
debit card, CPO/ECA check items and the net dollar amount.
Separate batch history functions are available for FDMS Gift Card. While Gift Card batch
review screens are available, it is also possible to print batch totals, details and clerk
reports while a gift card batch is open. When the Gift Card batch is closed, either a totals
report or a detail report will print depending upon the downloaded parameter setting.
Batch Reload
In the event an open batch exists at the Nashville host following a full program
download, the application will support the reloading of the entire batch from the host as
part of the application startup procedure. Off-line, adjustment and void transactions will
not typically be included in the records stored at the host since they are typically not
transmitted to the host until the terminal is settled. Open tab transactions, however, are
recorded at the host at the time of pre-authorization and will be reloaded. Open
TeleCheck CPO/ECA transactions will be supported during a batch reload. Gift Card
transactions are not supported in batch reloads.
Card Type Group
Each capture card type can be assigned (host defined) a card type group indicator. For
example, MC and VS might be grouped together because they have the same card type
group indicator and AX might be in a separate group because it has a unique card type
group indicator. Card types can be grouped together (up to 9 card types to a group) or
each card type can have its own unique group number. The grouping assigned
determines how the detail and totals for reports and review functions is sorted and/or
formatted when the CARD menu option is selected; card types with the same CARD
TYPE GROUP INDICATOR are grouped together.

© 2004 LinkPoint International, Inc. 11 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Calculator Function
Standard LinkPoint built-in calculator functions will be supported. These functions allow
simple arithmetic calculations and can be accessed from the idle menu by pressing the
numeric keys followed by a key representing a mathematical symbol (÷, X, - or +) and
then [ENTER] to obtain the result. Press the right green soft [S] key before an operation
and the results from that operation will print. From the idle prompt, press [0] to access
function.
Check Processing
The application will process all check authorizations to the Nashville and CARDnet host;
check approval split dial will not be supported. The application will support the MagTek
Mini MICR check reader. TeleCheck ECA/CPO is the standard check processing service
currently supported through the Nashville host.
Demo Mode
Using the local management function, the application may be put into demo mode.
Demo mode cannot be enabled or disabled when there is an open batch. In demo
mode, the terminal will generate ‘demo’ responses without actually dialing and
connecting to the remote host system. When in demo mode, a special demo idle prompt
screen will alternate with the standard idle prompt screen as shown in the tables that
follow. In demo mode, special ‘demo’ text will be printed on all reports and receipts.
In demo mode, the approval code generated (displayed and printed) will be in the form
‘DEMOnn’ where ‘nn’ is the last 2 digits of the sequence number; the settlement
response generated will be in the form ‘DEMOn’ where ‘n’ is the last digit of the internal
settlement ID. In all cases, when a demo response is displayed, the terminal will sound
three loud beeps. Demo mode can be used to test credit and debit cards, both standard
and CPO/ECA TeleCheck check processing and First Data Gift Card. When simulating
an online authorization response, the following simulated authorization response data
will apply:
Credit and Debit Card Processing
Transaction
Amount
Response Approval
Code
AVS Code Corporate Card Indicator
(auth response indicator)
$1000.00 -
$99999.99
Declined (na) (na) (na)
$100.00 - $999.99 Referred (na) (na) (na)
$50.00 - $99.99 Approved DEMOnn NN ‘2’ - corporate card
$00.00 - $49.99 Approved DEMOnn YY <space> - non-commercial
card

© 2004 LinkPoint International, Inc. 12 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
TeleCheck Standard Check Guarantee
Transaction
Amount
Response Response
Code
Entry
Method
Less than $100.00 Approved (na) Keyed
$100.00 - $125.00 Declined DEMOnn Swiped
$125.01 - Up Declined (na) Both
TeleCheck CPO/ECA Check Guarantee
Transaction
Amount
Response Response
Code
Entry
Method
Less than $75.00 Approved DEMOnn Swiped
$75.01 - $100.00 Approved DEMOnn Swiped
$100.01 - $125.00 Declined DEMOnn Both
$125.01 - Up Declined (na) Both
Gift Card
Transaction Amount Response Approval
Code
Comment
$00.01 - $49.99 Approved DEMOnn Approved (No Balance Due
for Redemption transaction)
$50.00 Approved DEMOnn Approved with Balance Due
for Redemption transactions.
Approved for all other
transactions.
$50.01 - $99999.99 Declined (na) Display a generic error (error
code 57)
Debit Card Processing
The application will support debit online sale transactions. Auth only transactions, open
tab transactions, voids, adjustments, off-line transactions and manually keyed account
numbers will be blocked for debit transactions. A printer and a PIN pad must be attached
before debit transactions are allowed. Host download debit options include: cash back,
PIN pad cash back amount entry, PIN pad tip entry and printing of the signature line on
the receipt. Additional debit host download options include tip and cash back entry via
the PIN pad. Only the last 4 digits of a debit account number will be printed on the
customer receipt. PIN entry is required for all debit transactions. Debit sale transactions
must be initiated by pressing the [ATM/DEBIT] key.
Floor Limit Sales
If a credit card sale transaction is less than or equal to the card type floor limit, the
transaction will be stored to the terminal batch as an off-line transaction without
requesting an online authorization from the authorization host (FDMS Nashville or
Amex). Card type floor limits will be ignored for debit, off-line sale, auth only, open tab
and return transactions.