Lucent Partner Plus User guide

Lucent Technologies
Bell Labs Innovations
PARTNER™ PIus
Communications System
System Manager’s Guide
Lucent Technologies –
formerly the communications
systems and technology
AT&T units of AT&T
999-506-142
Comcode 106431281
Issue 2
October 1990

Copyright © 1990 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 999-506-142
Issue 2
October 1990
Notice
Every effort was made to ensure that the information in this document was complete and accurate at the time of
printing. However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will have to correct the interference at his or her own expense.
Trademarks
PARTNER is a trademark of AT&T.
MLS-6, MLS-12, and MLS-12D are trademarks of AT&T.
MAGIC-ON-HOLD is a registered trademark of AT&T.
MERLIN is a registered trademark of AT&T.
Warranty
AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of Liability” in
chapter 9.
Ordering Information
The order number for this book is 999-506-142. To order copies of this document, call 1 800 432-6600
in the U.S. and 1 800 255-1242 in Canada. For more information on how to order this and other PARTNERTM Plus
system reference materials, refer to “Reference Materials” in the Introduction. For information on ordering
replacement parts, accessories, and other compatible equipment, refer to appendix B, “Product Ordering
Information. ”
Support Telephone Numbers
AT&T provides several toll-free customer helplines 24 hours a day. In the U.S., call the Helpline at 1 800 628-2888
if you need assistance when installing, programming, or using your system. In Canada, call one of the following
Technical Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa: 1 800 363-1882
Ontario: 1 800 387-4268
Central and Western Canada 1 800 663-9817
Intellectual property related to this product and registered to AT&T Corporation has been
transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and Telegraph Corporation or AT&T should
be interpreted as references to Lucent Technologies Incorporated. The exception is cross references
to books published prior to December 31, 1996, which retain their original AT&T titles.
Lucent Technologies – formed as a result of AT&T’s planned restructuring – designs, builds, and
delivers a wide range of public and private networks, communication systems and software,
consumer and business telephone systems, and microelectronic components. The world-renowned
Bell Laboratories is the research and development arm for the company.

Contents
About This Guide
1
Overview
■ The System Manager’s Role
1-1
■ Features and Capabilities
1-2
■ System Components
1-3
■ Optional Equipment
1-5
2
Basic Call Handling with PARTNER Phones
■ PARTNER Phone Controls
■ Basic Call Handling
Making an Outside Call
Making an Intercom Call
Answering a Call
Putting a Call on Hold
Transferring a Call
Making a Conference Call
Joining a Call
2-1
2-4
2-5
2-6
2-7
2-9
2-10
2-12
2-14
3
User-Programmable Features
■ Dial Code Features
3-2
■ Quick Dialing Features
3-6
4
System Features
■ System Speed Dialing
■ Dialing Restrictions and Permissions
■ Night Service
■ Pickup Group
■ Calling Group
■ Loudspeaker Paging
■ Hotline
■ Using the Password
4-1
4-2
4-4
4-6
4-7
4-8
4-8
4-9

5
Changing System Settings
■ Changing the System Clock
■ Adding an Outside Line
■ Adding an Extension
■ Adding or Removing Telephone Numbers
■ Adding or Removing Allowed Numbers
■ Adding or Changing Emergency Numbers
■ Changing the Password
■ Connecting the System to a PBX or Centrex
5-1
5-1
5-2
5-3
5-3
5-3
5-4
5-4
6
Using Standard Telephones
■ Basic Call Handling
6-3
Making an Outside Call
6-3
Making an Intercom Call 6-3
Answering a Call
6-3
Putting a Call on Hold
6-4
Transferring a Call
6-4
Making a Conference Call
6-5
Speed Dialing
6-5
■ Using Dial Code Features
6-6
■ Using a Combination Extension
6-7
7
Using Optional Equipment
■ Fax Machines
7-2
■ Answering Machines
7-10
■ Modems
7-15
■ Credit Card Scanners
7-17
8
Troubleshooting
■ When You Have a Problem
8-1
■ In Case of Power Failure
8-15
9
Maintenance and Customer Support
■ Maintenance
9-1
■ Customer Support
9-2
Warranty and Post-Warranty Repair
9-2
AT&T Limited Warranty and Limitation of Liability
9-3

A
User Forms
B
Product Ordering Information
IN
Index

About This Guide
The PARTNER™ Plus System Manager’s Guide is a non-technical reference that
provides instructions for using the PARTNER Plus Communications System. It
explains what the PARTNER Plus system can do, and how to get the most out of
its many features and capabilities.
This guide assumes that your system has already been installed and
programmed, as described in the Installation and Programming Guide.
How to Use This Guide
■ If you area new user, read chapter 1 through chapter 5 to familiarize
yourself with the system’s abilities and basic functions.
■ Once you are experienced with the PARTNER Plus system, use the Table of
Contents or Index to locate the information you need.
Product Safety Labels
This book contains product safety labels, identified by a . A CAUTION
label indicates the presence of a hazard that will or can cause property damage
or minor personal injury if the hazard is not avoided.
Reference Materials
The following materials are available to help you install, program, and use the
PARTNER Plus system (the order numbers are in parentheses):
■
■
System Planner provides the forms needed to plan and record how your
system and telephones are to be programmed. If you need a System
Planner, contact your AT&T customer service representative or authorized
dealer.
Installation and Programming Guide (999-506-141) provides instructions for
installing the hardware and programming the system.
System Manager’s Guide, (999-506-142) provides instructions for using the
system and its many features.
Quick Reference for Users with MLS-Model Telephones (999-506-145,
package of 6) contain basic instructions for using MLS phones with the
PARTNER Plus system.
■
■
To order additional reference materials (except the System Planner), call the
AT&T Customer information Center:
In the U.S.: 1 800 432-6600
In Canada: 1 800 255-1242
About This Guide i

How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendices. If the
feedback form is missing, send your comments and recommendations for
changes to:
A. Sherwood
AT&T General Business Systems
99 Jefferson Road (Room 2B-63)
Parsippany, NJ 07054
Fax: [phone]
ii About This Guide

Overview
1
1-i

The System Manager’s Role
This guide is the system manager’s reference. Wherever a PARTNER Plus
Communications System is installed, there is usually one person who becomes
responsible for its overall operation and for providing the rest of the staff with
help and instruction. We refer to this person as the system manager, who is
typically a company’s telecommunications manager or receptionist, but could
be any employee who is designated as the “resident expert” in the operation of
the PARTNER Plus system.
This guide will help you, the system manager, do the following:
■
Train Co-Workers. The system manager makes sure that co-workers are
trained in basic call handling, programming a telephone with the proper
features, and using those features effectively. In short, the system manager
helps the staff get the most out of their telephones. To help with this task,
give each telephone user a Quick Reference Card, and filled-in copies of the
“Speed Dial Numbers” form and the “Extension Programming Information”
form, both found in appendix A. If anyone on your system uses a standard
rotary or touch-tone phone, they should also get a copy of chapter 6, “Using
Standard Telephones.”
Change the System. The PARTNER Plus system changes easily to
accommodate expanding needs. This guide will help you accomplish
whatever system changes you need to make, whether they be
reprogramming or adding equipment and lines.
Solve Problems. If the system should malfunction, you may be able to
solve the problem by following the steps provided in chapter 8,
“Troubleshooting.” This chapter can also help you with problems co-workers
may have using their telephones.
■
■
Overview 1-1

Features and Capabilities
The PARTNER Plus system is a digital telephone system that can connect as
many as 8 telephone lines with up to 24 extensions. It is sophisticated and
powerful, yet it is easy to use and can readily change to accommodate your
growing needs.
■
■
Display-assisted programming makes it easy to reconfigure the system
yourself when you need to.
Direct connection of standard telecommunications devices means you
do not have to buy extra lines or expensive adapters to connect devices
such as standard touch-tone and rotary telephones, answering machines,
and fax machines to the PARTNER Plus system.
■
■
■
Fax Management feature lets users monitor fax machines from their tele-
phones and transfer calls to them with a single touch.
Dialing restriction features allow you to control telephone activity and keep
phone bills down by restricting the kinds of calls your users can make,
including long-distance calls and calls to 900 number “chat lines.”
Programmable telephone buttons give quick and convenient use of call
handling features such as Last Number Redial, Do Not Disturb, Auto Dialing,
and Privacy.
Quick DiaIing allows users to dial frequently called numbers by dialing a
short code or pressing a single button.
Group features allow users to call or page a group of phones simultaneously
and to automatically pick up calls ringing at a group of extensions.
Night Service prevents unauthorized use of telephones after normal busi-
ness hours while allowing incoming calls to be answered.
■
■
■
■
■
Hotline feature lets you create a special hotline telephone that automatically
calls a predetermined extension when someone lifts the handset.
Doorphone feature lets you screen visitors from your phone without having
to walk to and from a normally locked door.
Direct connection of a loudspeaker paging system and an audio source
for Music On Hold*
means you do not have to buy special adapters or addi-
tional phone lines to connect loudspeakers or an audio source.
Interchangeable system components make the PARTNER Plus system
easy to install, maintain, and upgrade.
■
■
* If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a license
from a third party such as ASCAP or BMI. Or, you can purchase a MAGIC-ON-HOLD® system from AT&T that does
not require you to obtain such a license.
1-2 Overview