Lucent Partner Plus User guide

Lucent Technologies
Bell Labs Innovations
PARTNER™ PIus
Communications System
System Manager’s Guide
Lucent Technologies –
formerly the communications
systems and technology
AT&T units of AT&T
999-506-142
Comcode 106431281
Issue 2
October 1990

Copyright © 1990 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 999-506-142
Issue 2
October 1990
Notice
Every effort was made to ensure that the information in this document was complete and accurate at the time of
printing. However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will have to correct the interference at his or her own expense.
Trademarks
PARTNER is a trademark of AT&T.
MLS-6, MLS-12, and MLS-12D are trademarks of AT&T.
MAGIC-ON-HOLD is a registered trademark of AT&T.
MERLIN is a registered trademark of AT&T.
Warranty
AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of Liability” in
chapter 9.
Ordering Information
The order number for this book is 999-506-142. To order copies of this document, call 1 800 432-6600
in the U.S. and 1 800 255-1242 in Canada. For more information on how to order this and other PARTNERTM Plus
system reference materials, refer to “Reference Materials” in the Introduction. For information on ordering
replacement parts, accessories, and other compatible equipment, refer to appendix B, “Product Ordering
Information. ”
Support Telephone Numbers
AT&T provides several toll-free customer helplines 24 hours a day. In the U.S., call the Helpline at 1 800 628-2888
if you need assistance when installing, programming, or using your system. In Canada, call one of the following
Technical Assistance Centers for service or technical assistance:
Eastern Canada and Ottawa: 1 800 363-1882
Ontario: 1 800 387-4268
Central and Western Canada 1 800 663-9817
Intellectual property related to this product and registered to AT&T Corporation has been
transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and Telegraph Corporation or AT&T should
be interpreted as references to Lucent Technologies Incorporated. The exception is cross references
to books published prior to December 31, 1996, which retain their original AT&T titles.
Lucent Technologies – formed as a result of AT&T’s planned restructuring – designs, builds, and
delivers a wide range of public and private networks, communication systems and software,
consumer and business telephone systems, and microelectronic components. The world-renowned
Bell Laboratories is the research and development arm for the company.

Contents
About This Guide
1
Overview
■ The System Manager’s Role
1-1
■ Features and Capabilities
1-2
■ System Components
1-3
■ Optional Equipment
1-5
2
Basic Call Handling with PARTNER Phones
■ PARTNER Phone Controls
■ Basic Call Handling
Making an Outside Call
Making an Intercom Call
Answering a Call
Putting a Call on Hold
Transferring a Call
Making a Conference Call
Joining a Call
2-1
2-4
2-5
2-6
2-7
2-9
2-10
2-12
2-14
3
User-Programmable Features
■ Dial Code Features
3-2
■ Quick Dialing Features
3-6
4
System Features
■ System Speed Dialing
■ Dialing Restrictions and Permissions
■ Night Service
■ Pickup Group
■ Calling Group
■ Loudspeaker Paging
■ Hotline
■ Using the Password
4-1
4-2
4-4
4-6
4-7
4-8
4-8
4-9

5
Changing System Settings
■ Changing the System Clock
■ Adding an Outside Line
■ Adding an Extension
■ Adding or Removing Telephone Numbers
■ Adding or Removing Allowed Numbers
■ Adding or Changing Emergency Numbers
■ Changing the Password
■ Connecting the System to a PBX or Centrex
5-1
5-1
5-2
5-3
5-3
5-3
5-4
5-4
6
Using Standard Telephones
■ Basic Call Handling
6-3
Making an Outside Call
6-3
Making an Intercom Call 6-3
Answering a Call
6-3
Putting a Call on Hold
6-4
Transferring a Call
6-4
Making a Conference Call
6-5
Speed Dialing
6-5
■ Using Dial Code Features
6-6
■ Using a Combination Extension
6-7
7
Using Optional Equipment
■ Fax Machines
7-2
■ Answering Machines
7-10
■ Modems
7-15
■ Credit Card Scanners
7-17
8
Troubleshooting
■ When You Have a Problem
8-1
■ In Case of Power Failure
8-15
9
Maintenance and Customer Support
■ Maintenance
9-1
■ Customer Support
9-2
Warranty and Post-Warranty Repair
9-2
AT&T Limited Warranty and Limitation of Liability
9-3

A
User Forms
B
Product Ordering Information
IN
Index

About This Guide
The PARTNER™ Plus System Manager’s Guide is a non-technical reference that
provides instructions for using the PARTNER Plus Communications System. It
explains what the PARTNER Plus system can do, and how to get the most out of
its many features and capabilities.
This guide assumes that your system has already been installed and
programmed, as described in the Installation and Programming Guide.
How to Use This Guide
■ If you area new user, read chapter 1 through chapter 5 to familiarize
yourself with the system’s abilities and basic functions.
■ Once you are experienced with the PARTNER Plus system, use the Table of
Contents or Index to locate the information you need.
Product Safety Labels
This book contains product safety labels, identified by a . A CAUTION
label indicates the presence of a hazard that will or can cause property damage
or minor personal injury if the hazard is not avoided.
Reference Materials
The following materials are available to help you install, program, and use the
PARTNER Plus system (the order numbers are in parentheses):
■
■
System Planner provides the forms needed to plan and record how your
system and telephones are to be programmed. If you need a System
Planner, contact your AT&T customer service representative or authorized
dealer.
Installation and Programming Guide (999-506-141) provides instructions for
installing the hardware and programming the system.
System Manager’s Guide, (999-506-142) provides instructions for using the
system and its many features.
Quick Reference for Users with MLS-Model Telephones (999-506-145,
package of 6) contain basic instructions for using MLS phones with the
PARTNER Plus system.
■
■
To order additional reference materials (except the System Planner), call the
AT&T Customer information Center:
In the U.S.: 1 800 432-6600
In Canada: 1 800 255-1242
About This Guide i

How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendices. If the
feedback form is missing, send your comments and recommendations for
changes to:
A. Sherwood
AT&T General Business Systems
99 Jefferson Road (Room 2B-63)
Parsippany, NJ 07054
Fax: [phone]
ii About This Guide

Overview
1
1-i

The System Manager’s Role
This guide is the system manager’s reference. Wherever a PARTNER Plus
Communications System is installed, there is usually one person who becomes
responsible for its overall operation and for providing the rest of the staff with
help and instruction. We refer to this person as the system manager, who is
typically a company’s telecommunications manager or receptionist, but could
be any employee who is designated as the “resident expert” in the operation of
the PARTNER Plus system.
This guide will help you, the system manager, do the following:
■
Train Co-Workers. The system manager makes sure that co-workers are
trained in basic call handling, programming a telephone with the proper
features, and using those features effectively. In short, the system manager
helps the staff get the most out of their telephones. To help with this task,
give each telephone user a Quick Reference Card, and filled-in copies of the
“Speed Dial Numbers” form and the “Extension Programming Information”
form, both found in appendix A. If anyone on your system uses a standard
rotary or touch-tone phone, they should also get a copy of chapter 6, “Using
Standard Telephones.”
Change the System. The PARTNER Plus system changes easily to
accommodate expanding needs. This guide will help you accomplish
whatever system changes you need to make, whether they be
reprogramming or adding equipment and lines.
Solve Problems. If the system should malfunction, you may be able to
solve the problem by following the steps provided in chapter 8,
“Troubleshooting.” This chapter can also help you with problems co-workers
may have using their telephones.
■
■
Overview 1-1

Features and Capabilities
The PARTNER Plus system is a digital telephone system that can connect as
many as 8 telephone lines with up to 24 extensions. It is sophisticated and
powerful, yet it is easy to use and can readily change to accommodate your
growing needs.
■
■
Display-assisted programming makes it easy to reconfigure the system
yourself when you need to.
Direct connection of standard telecommunications devices means you
do not have to buy extra lines or expensive adapters to connect devices
such as standard touch-tone and rotary telephones, answering machines,
and fax machines to the PARTNER Plus system.
■
■
■
Fax Management feature lets users monitor fax machines from their tele-
phones and transfer calls to them with a single touch.
Dialing restriction features allow you to control telephone activity and keep
phone bills down by restricting the kinds of calls your users can make,
including long-distance calls and calls to 900 number “chat lines.”
Programmable telephone buttons give quick and convenient use of call
handling features such as Last Number Redial, Do Not Disturb, Auto Dialing,
and Privacy.
Quick DiaIing allows users to dial frequently called numbers by dialing a
short code or pressing a single button.
Group features allow users to call or page a group of phones simultaneously
and to automatically pick up calls ringing at a group of extensions.
Night Service prevents unauthorized use of telephones after normal busi-
ness hours while allowing incoming calls to be answered.
■
■
■
■
■
Hotline feature lets you create a special hotline telephone that automatically
calls a predetermined extension when someone lifts the handset.
Doorphone feature lets you screen visitors from your phone without having
to walk to and from a normally locked door.
Direct connection of a loudspeaker paging system and an audio source
for Music On Hold*
means you do not have to buy special adapters or addi-
tional phone lines to connect loudspeakers or an audio source.
Interchangeable system components make the PARTNER Plus system
easy to install, maintain, and upgrade.
■
■
* If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a license
from a third party such as ASCAP or BMI. Or, you can purchase a MAGIC-ON-HOLD® system from AT&T that does
not require you to obtain such a license.
1-2 Overview

System Components
Figure 1-1 on the next page shows a basic PARTNER Plus system. A brief
description of each component follows.
■ Control Unit. The control unit is the heart of the PARTNER Plus system. It
consists of a backplane, cover, a processor module, and one to four 206
modules.
■ 206 Module. Each 206 module has jacks to connect a maximum of 2
outside telephone lines and 6 extensions. Other telecommunications dev-
ices (fax machines, answering machines, modems, etc.) can also be con-
nected. Each 206 module has a power indicator, a green light that shows
that the system is turned on.
■ Processor Module. The processor module provides the intelligence that
controls most of the system’s features. It also has an RCA jack for a
music-on-hold audio source and a jack for a loudspeaker paging system.
“MLS” stands for Multi-Line
Series telephones, so designated
■ AT&TMLS-12D™ Telephone. This phone has 12 buttons with lights, which
because they can handle more
include eight buttons for outside lines or programmable features, two inter-
than one outside line.
com buttons, two lighted programmable buttons, and six additional pro-
grammable buttons without lights. it has a built-in speaker and microphone,
and a display that shows the date, time, the number dialed, programming
messages when in the program mode, and the amount of time elapsed dur-
ing a call. In order to program the system, you must install an MLS-12D
phone at extension 10. Throughout this guide, the AT&T MLS-12D telephone
is referred to as the PARTNER display phone.
■ AT&T MLS-12™ Telephone. This telephone is identical to the MLS-12D tele-
phone except that it has no display. Throughout this guide, the AT&T MLS-
12 telephone is referred to as the PARTNER 12-button phone.
■ AT&T MLS-6™ Telephone. This telephone has six buttons with lights, which
include four buttons for outside lines or programmable features, and two
intercom buttons. It also has a built-in speaker. Throughout this guide, the
AT&T MLS-6 telephone is referred to as the PARTNER 6-button phone.
Overview 1-3

Control Unit
206 modules
PARTNER Display Phone
(MLS-12D)
PARTNER 12-Button Phone
(MLS-12)
PARTNER 6-Button Phone
(MLS-6)
Circuit Breakers
Processor
module
Outside line jacks
Paging jack
Power indicators
Extension jacks
RCA Music-on-Hold
jack
Inside the Control Unit
206 modules
Figure 1-1 Basic PARTNER Plus System
1-4 Overview

Optional Equipment
The PARTNER Plus system works with many telecommunications devices, not
only PARTNER telephones. You can connect these other devices without having
to invest in more lines, expensive adapters, or circuit cards.
Industry Standard Devices
Many types of industry-standard telecommunications devices will work with your
PARTNER Plus system. They include:
■
■
■
■
■
■
Limitations
Touch-tone and rotary telephones
Cordless telephones
Fax machines
Answering machines
Modems
Credit card verification terminals
You can connect the above devices to your system regardless of the manufac-
turer. However, the following limitations apply:
■
■
It must be a single-line device.
It must be industry standard. That is, it cannot be made specifically for use
on a particular telephone system. (For example, you cannot connect an
AT&T MERLIN® phone because it is specifically designed for use on a MER-
LIN system.)
The device’s Ringer Equivalence Number (REN) cannot be greater than 2.
■
For more information on RENs, refer to the section “Hardware” of chapter 1
in the Installation and Programming Guide.
Connecting and Using
You can connect the standard device so that it is on an extension by itself, or it
Standard Devices
can share an extension with another piece of equipment (either another stan-
dard device or a PARTNER phone). T
O connect two devices on one extension,
you will need an inexpensive AT&T 267F2 bridging adapter, two of which are
provided free with each 206 module. In addition, the total RENs for both dev-
ices must not exceed 2. See the Installation and Programming Guide (figure
2-3) for installation instructions.
For information on using standard devices with your PARTNER Plus system, see
chapter 6 and chapter 7 in this guide.
Overview 1-5

Other Devices
Y OU can also connect other devices to your system, but only specific models are
compatible with the PARTNER Plus system. These devices include:
■ Loudspeaker paging systems
■ Doorphones
■ Headsets
■ Extra alerts (such as chimes or loud bells)
Connecting and Using For instructions on connecting these devices to your system, see chapter 2 in
Other Devices
the Installation and Programming Guide.
For information on how to use your loudspeaker paging system with the
PARTNER Plus system, see chapter 4 in this guide. For information on using
doorphones, headsets, and extra alerts, follow the manufacturer’s instructions.
Ordering Information
Optional equipment is available from many AT&T sources. Contact any of the
following for sales information and advice on the equipment that would best
meet your needs.
AT&T Catalog Sales 1 800 451-2100
AT&T General Business Systems Sales Office 1 800 247-7000
AT&T PhoneCenter Store
1 800 222-3111
AT8tT Authorized Dealer 1 800 247-1212
1-6 Overview

Basic Call Handling
with PARTNER Phones 2
2-i

PARTNER Phone Controls
Figure 2-1 Shows the buttons and displays on the PARTNER display telephone.
MLS Telephone Controls and Indicators
Display
[MLS-12D only]
Shows date and time (when idle) and the number
being dialed. During a call, shows the duration of
the call. When in program mode, shows progmn-
ming options.
Dual-Purpose
Line/Programmable
Buttons
[MLS-6 has 4 buttons instead of 8]
When connected to an outside line, press to place
and receive calls. When not connected to an out-
side line, button can be programmed to store
dialing sequences or dial code features. An MLS-
6 with 4 outside lines has no programmable but-
tons.
Intercom
Press either button to place an intercorn (inside)
call to another extension.
Feature
Press to enter program mode or use dial code
features.
Conf (Conference)
Press to add other parties to your call.
Transfer
Press to transfer a call to another extension.
Hold
Press to put a call on hold for later retrieval.
Programmable Buttons
(2 with lights)
[MLS-12D and MLS-12 only]
Can be programmed with dial code features or
dialing sequences, according 10 needs of user.
Spkr (Speaker) Button
Tumson Speaker so you can dial or monitor a call
without lifting the handset. See in this chapter,
"Using the Speaker and Microphone.”
Mic (Microphone) Button
[MLS-12D and MLS-12 only]
Press to talk without lifting the handset. See in this
chapter, "Using the Speaker and Microphone.”
Message Indicator
Indicator lights when someone signals you with
the Message Light On feature. See “Dial Code
Features” in Chapter 3.
Volume Control Buttons
Press to increase ( ▲ ) or decrease ( ▼ ) the volume
of the ringer, speaker, and handset
❑ To adjust ringer volume, while phone is idle and
handsets on the phone, press ▲ or ▼ .
❑ To adjust speaker volume, while on a call press
Spkr then press
▲ or ▼ while listening through
❑ To adjust handset volume, while on a call lift
handset and press
▲ or ▼ while listening.
Figure 2-1 PARTNER Telephone Controls
Basic Call Handling with PARTNER Telephones 2-1

Lights
■
These light patterns apply only
for buttons that have lines
assigned to them. Lights for
unused buttons are always off.
Light patterns are different when
the phone is in program mode. ■
There is a green and a red light next to each line button. These lights work in
different ways to show calling activity on each line. Green lights indicate activity
at your extension; red lights indicate activity at other extensions. The various
light patterns are shown below.
■
■
■
Steady On
A steady on light signifies a busy line. When the green light is on, your
extension is busy on that line. When the red light is on, someone at another
extension is busy on that line.
Off (off continuously)
An off light signifies an idle line, or an unused button.
Flash
A flash pattern (long off, long on) signifies a ringing call. When the green
light flashes, a call is ringing on that line at your extension. When the red
light flashes, it means that the line is ringing, but not at your extension.
Wink
A wink pattern (long on, short off) signifies a call on hold. When the green
light winks, a call is on hold at your extension. When the red light winks, a
call is on hold at another extension.
Flutter
A flutter pattern (short on, short off) signifies a call on Exclusive Hold (only
you can retrieve the call). When the green light flutters, a call is on Exclusive
Hold at your extension.
Broken Flutter
A broken flutter (short on and off followed by long off) signifies fax trouble
when the button is programmed as a Fax Management Button (see “Fax
Management Button” in chapter 7).
Alternate Red/Green Flash
■
■
An alternating red and green flash (red on, green on, red on, green on)
appears on both extensions on a joined call. It also appears on an extension
connected in a conference call.
These light pattern definitions are used throughout this guide.
2-2 Basic Call Handling with PARTNER Telephones

Using the Speaker and Microphone
Every PARTNER telephone has a speaker, which you can turn on by pressing
[Spkr] . The PARTNER display phone and the PARTNER 12-button telephone
also have a microphone, which you can turn on by pressing
[Mic] . When the
green light next to the button is on, the speaker or microphone is on.
On PARTNER phones that have a speaker and a microphone, you can make
and answer calls without lifting the handset by turning both the speaker and the
microphone on. When you turn on the speaker, you will hear a dial tone. Turn-
ing the speaker on and off is the same as lifting and replacing the handset.
On PARTNER phones that have a speaker only, you can turn on the speaker to
get a dial tone, dial the call, and hear the call ringing. When the other party
answers, you must lift the handset to talk.
You can switch from the handset to the speaker and microphone by pressing
[Spkr] and [Mic] and hanging up the handset. To go from the speaker and micro-
phone to the handset, lift the handset.
Hands-Free Answer
This feature allows you to automatically answer a voice-signaled intercom call.
on Intercom (HFAI)
If you leave the microphone on all the time, you can respond to a voice-signaled
intercom call without lifting the handset. The incoming voice-signaled intercom
call will automatically turn on your speaker. This is called Hands-Free Answer
on Intercom. If the microphone is on and an outside call comes in, press
[Spkr]
to answer the call.
Basic Call Handling with PARTNER Telephones
2-3

Basic Call Handling
As soon as your system is installed and programmed, you can make and handle
basic calls as described in this section. Basic call handling involves using the
buttons on the PARTNER phone that are permanently labeled, such as
[Hold] ,
[Conf] , [Transfer] and [Intercom] .
For instructions on how to handle calls using standard rotary and touch-tone
phones, see chapter 6.
Using the Handset
The procedures in this section direct you to use the handset to make and
or the Speaker
answer calls. However, if you prefer to dial and conduct calls without lifting the
handset, you can use the speaker and the microphone instead. If you have a
PARTNER display phone or a PARTNER 12-button telephone, leave the micro-
phone on all the time. When you want to make or answer a call (or when the
instructions direct you to “Lift the handset,”) simply press
[Spkr] . If you receive
a voice-signaled intercom call while your microphone is on, you will hear the
caller’s voice and be able to respond without lifting the handset or turning the
speaker on. For more detail on speakerphone operation, see “Using the
Speaker and Microphone” in this chapter.
A Word About
Dial Tones
You will encounter two different dial tones when making calls with the PARTNER
Plus system.
■ Outside dial tone. Generated by your local phone company, indicates that
you are connected with an outside line.
■ Intercom dial tone. Generated by the PARTNER Plus system, indicates that
you are connected with an inside line. Used to make inside, or intercom,
calls.
To hear the difference between the two types of dial tones, press a line button.
The dial tone you hear is an outside line dial tone. To hear an intercom dial
tone, press either [Intercom] button.
2-4 Basic Call Handling with PARTNER Telephones

Making an Outside Call
If you lift the handset before
pressing a line button, you will be
automatically connected to the
first idle line. The sequence of
idle lines to which you are con-
nected is determined by the
Automatic Line Selection pro-
cedure. See chapter 4 in the
Installation and Programming
Guide.
To make an outside call:
1. Press any idle line button. (An idle line button is one that is unlit.)
The light next to the line button is steady green.
2. Lift the handset.
3. Dial the number.
On a PARTNER display telephone, the dialed number appears on the display and
the call timer begins.
If an outside line you want to use is busy (steady red light), you can reserve it so
that when the line becomes free you can make your call on it. Simply press the
busy line button without lifting the handset or touching the [Spkr] button. When
the line is free, your phone will beep. Then lift the handset and dial the number.
This Line Reserve feature is useful when you have to share a line—such as a
WATS Iine—with coworkers.
If more than one person reserves a line, each phone on which the line is
reserved beeps when the line is free. The first person to pick up the phone is
connected to the reserved line; all other reservations for the line are canceled.
Feature Hints
■
■
■
■
System Speed Dial. Allows you to store up to 60 outside numbers that all
system users can dial with a few button presses. See chapter 4.
Personal Speed Dial. Allows each user to store up to 20 outside numbers
that can be dialed with a few button presses. See “Quick Dialing” in chapter
3.
Auto Dial. Allows each user to dial a number with a single touch by storing
the number on a button. See “Quick Dialing” in chapter 3.
Last Number Redial. All users can redial the last dialed number by press-
ing a few buttons. Or, by programming Last Number Redial on a button, you
can redial a number by pressing the button. See “Dial Code Features” in
chapter 3.
Line Assignment. You can create private lines (such as a “boss’s line”), or
regulate outgoing calls by assigning specific lines to specific telephones.
See chapter 3 in the Installation and Programming Guide.
Outgoing Call Restriction. You can reduce your phone bills by preventing
callers from making specific kinds of outside calls. See “Call Restrictions
■
■
and Permissions” in chapter 4.
Basic Call Handling with PARTNER Telephones
2-5