MAG 322 User manual

View TV Abroad SL
MAG 322
IPTV STREAMING BOX
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INDEX
● Presentation…………………….………………………..1
● Index……………………....….…………………………..2
● Unpacking you BOX……………………....………….....3
● Installation…………………………………………....…..4
● WIFI Connectivity.………………………………………..5
● Remote Control…………………………………………..6
● Main Menu Ribbon………………………………………7
● Watching TV…………………………………….………..8
● Catch Up…………………………………….…………...9
-Playing programs in Catch-Up
● Downloading……….…………………………....……….10
-Downloading from Catch-Up
-Downloading from Video Club
● Troubleshooting………………………………..………..11, 12, 13
-Freezing issues
- Page Loading Error
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Unpacking your View TV Abroad BOX
Inside the box you will find the following :
1 - THE BOX
2 - Remote Control
3 - 2x AA Batteries
4 - HDMI Cable
5 - Power Supply
6 - Ethernet Cable
7 - WIFI Dongle (OPTIONAL)
8 - US Adapter (IF NEEDED)
WIFI Dongle HDMI Cable Remote Control LAN Cable Power Suppl
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Installation
1 . Plug in the power supply into the wall. Do NOT plug BOX into this yet.
2. Put the batteries in the remote
3. Plug the HDMI cable into the box and into an available HDMI Port on your TV. Switch your TV to
the appropriate HDMI, for example HDMI 1, 2 or 3
4. If you have the optional WIFI dongle plug into the USB port in the front or back of the BOX. If
you are using the included Ethernet cable, plug one end of the cable into the BOX and the other
end into your Internet router.
5. Plug the power cable into your BOX
● NOTE: If you are using the Ethernet cable, and if your internet is working and you have
connected all cables correctly, the BOX will begin it’s boot sequence. This takes
approximately 2 minutes to complete. Once the BOX is completely booted, it will load the
main menu ribbon. Select TV  and then ALL  . If the BOX does NOT boot, or if you get any
errors, then please see the troubleshooting section in this guide.
If you are using a WIFI dongle, then please go to the WIFI connectivity page in this guide.
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WIFI Connectivity
If you have the View TV Abroad IN A BOX  WIFI dongle, follow these instructions to connect the
BOX to your WIFI network.
1 .  Plug USB WIFI dongle into the back or front of the BOX. ONLY View TV Abroad provided WIFI
dongles will work on your set top box - If you required the Box to be Wifi Enabled and did not
purchase this then contact us for advice.
2 . Plug power cable into the BOX (please check the is NO LAN Cable connected to the BOX)
3 . When you reach the screen stating ‘‘Page Loading Error’’ select system settings
4 . Highlight NETWORK (top left hand corner) and press OK
5 . Select WIRELESS (WiFi), press OK
6. Select AUTO (DHCP), press OK
7 . Several networks may show up in the list. With the arrows on your remote select YOUR
wireless network and press OK.
8 . Using the ARROW DOWN button scroll down to KEY or PASSWORD
9 . Press the ⌨ button on the remote control (Keyboard button)
10 . Using the virtual keyboard, type in your wireless network password.
11 . Press the ⌨ button on you remote to remove keyboard once you have type in your
password.
12 . Scroll to OK, press OK on your remote.
13 . Scroll down to Restart Portal press OK on your remote.
14 . If all has gone to plan the Box will load to a screen with a Yellow Bar going across a Blue
Screen
15. If after you restart you still see the page loading error screen please see if WIFI is now stating
enabled if yes...please reboot the BOX again by removing the power supply and re-inserting the
supply. If the WIFI connection is still showing Disabled/Not Connected please follow the
instructions again ensuring you have entered your routers KEY/PASSWORD correctly. The BOX
should then reboot, connect to the wireless network automatically and launch the TV.
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Remote Control
●This is the RCU remote that comes with the BOX. The programmable RCU (OPTIONAL) is
an optional remote that DOES NOT come with the BOX and has the ability to be
programmed with you TV’s on/Off button and the volume. These can be purchased from
Amazon is specific countries if required.
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Main Menu Ribbon
From the TV guide/preview window, press the BACK button or House button on the remote
control. This will take you to the MAIN MENU RIBBON. The main menu ribbon is where you
can select different areas of the Box these are as follows...
TV - This is the main area where you View both Live content and the 7 day catch up. You
will see you have a list of different categories here - as we specialise in UK TV content
most is under the the UK categories such as UK: Entertainment..UK: HD (High
Definition)..UK: Movies. When you first use the Box we recommend you use the categories
to find content as this makes it easier to navigate. If you select ALL from this list you will
see ALL content in your Package.
VIDEO CLUB - This option found to the right of TV allows you to enjoy over 35,000 entries
from Classic to latest movies, UK/US box sets and popular entertainment series*. Select
ALL to view all the recordings. As with the TV content this is split into helpful categories
such as New Box Office Movies...Movies: Comdy..Movies: Action and Adventure..New TV
Shows (US) to name a few.
*On the Standard Package you only get access to a reduced Films list - No Box sets or TV
Series.
AUDIO CLUB - This Section allows to play music. Select ALL to listen to you favorite tunes.
DOWNLOADS - This section is where you can review the status of anything you have set
up to download from either the Videclub and catch up.
RADIO - This section takes you to a listing of UK Radio stations available for your listening
pleasure.
RECORDINGS - This is not used with our service.
SETTINGS - This Section is the setting of the Box - we recommend you don't use this
section unless advised by support - The Box is already preset to your Global location and is
plug and play - there should be no need to change any of these settings unless advised by
us.
INTERNET - This section takes you to a web browser where using a keyboard you can surf
the Internet. Not great and not recommended to use..
ACCOUNT - This icon contains you account information.
MEDIA BROWSER - This Section allows you to view anything you have downloaded onto
a USB Memory Stick that you have connected to the Box - you can then select the content
and use the Box to view through like any Media Player
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Watching LIVE TV
This is found on the main menu ribbon under the section TV. You will see you have a list of
different categories here - as we specialise in UK TV content most is under the the UK categories
such as UK: Entertainment..UK: HD (High Definition)..UK: Movies. When you first use the Box we
recommend you use the categories to find content as this makes it easier to navigate. If you select
ALL from this list you will see ALL content in your Package.
The Layout of the Channels are similar to a Sky Box..
100 - 200 UK Entertainment channels
200 - 300 More UK Entertainment/UK Regional TV Channels/Sky Movies/Music Channels
300 - 400 Global Sports Package (Sports Unlimited Package)
400 - 510 UK Sports Channels and further Global Sports Channels
511 - 600 News Channels/Documentary Channels and Kids TV
600 + Further Global Sports Channels/Foreign Content/Back up channels
6000 + Bonus US Channels
SWITCHING CHANNELS
The simplest way to switch channels is to either use the Channel ➕ // ➖ buttons on the remote
control or manually type in the channel (for example *101* for BBC1 Standard Definition followed
by OK). You can also use the ⬆ and ⬇ arrows to flick through the channels.
TV GUIDE/ PREVIEW WINDOW
From any full screen TV channel, press the OK button on the remote. This will take to the small TV
screen on the right (Preview Window). From here you can scroll down to whatever channel you
want to watch. There are multiple pages of TV channels. Select your channel, click OK. The
program will launch in the preview window. To put into full screen simply press the OK button on
the remote control. To see a list of what is on that channel for the next day, days or week press the
right arrow ➡ , highlight the day you want to see programming for and press OK. Press the right
arrow again to highlight the program and scroll up or down with the arrow to see all the programs
showing on the day selected. To EXIT press the left arrow ⬅
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Catch Up
●NOTE : The BOX automatically records the 7 days worth of programs on selected
channels. The channels that record are marked in TV channels list page with a ORANGE
clocks next to the the channel number.
PLAYING PROGRAMS IN CATCH-UP
To access the 7 days catch up go to the TV listing page with the small TV screen. For example if
you look at BBC One (101) highlight the channel you wish to watch and then by simply pressing on
the right arrow on your remote control it will take you to the the TV Guide for BBC one
It will default to the current program that is on at the moment. To navigate to say something that
was on the previous day, press the left arrow on the remote control so you highlight today's
date..then press the Up arrow to highlight yesterday, now press the OK button on the remote and it
will re populate the content on the right hand side with that days TV content. press the right arrow
again and go up and down with the arrows to select the program you wish to watch. Finally press
the OK button on you remote control to watch the program you selected.
●NOTE : Due to program airing times, some programs may begin slightly before the
recording begins and the first few minutes are cut off. To watch one of these programs, you
will need to select the program preceding the one you are wanting to watch and then fast
forward close to the end of the program to catch the beginning of the next program. You
can do this by using the ⏪ ⏩ ⏸ and ⏹ buttons on the remote control. If the program you
are watching gets slightly cut off at the end it will come up with a message on screen asking
you if you want to keep watching simply highlight the YES option.
You can also use the ⏪ ⏩ ⏸ and ⏹ buttons to control the catch-up of any recorded programs.
Please be aware, if you pause a program it can lose its syncing on our servers, when you unpause
the program simply rewind the program a couple of seconds and it will re-sync on the server. This
will eliminate any buffering you may experience after un-pausing a program.
Once you have finished watching a prerecorded program, press EXIT on the remote to
return to the main menu ribbon.
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Downloading
●NOTE : The ONLY function on the the BOX is to Download content onto a USB 2 memory
stick and you can do this from the 7 day catch up or the VideoClub content:
Here are the instructions on how to download -
DOWNLOAD FROM CATCH UP
1. Insert a USB Flash memory stick in the back or front of your BOX
2. For Catch-Up go to the TV Guide where you would normally access the catch-up content
on the BOX
3. Select a program from the past 7 days.
4. Instead of pressing the OK to view press the YELLOW F3 button on your remote.
5. You will get a pop up asking where you wish to save to and the name of your memory stick,
simply select OK to start download.
6. To check the status of the Download you can go to the download option on the main menu
ribbon
7. Once downloaded you view on the BOX by going to Media Browser on the main menu
ribbon and select the memory stick you have downloaded to.
8. This content can also be played on a computer/TV/Media player where you have access
the a USB port.
DOWNLOAD FROM VIDEO CLUB
1. Insert a USB Flash memory stick in the back or front of your BOX
2. For Video Club go to the Video Club option on the main menu ribbon
3. Select the content you want to from the list
4. Instead of pressing OK to play press the right arrow on the remote to access about Movie
5. Once in this screen press the RED F1 button to start the download.
6. You will get a pop up asking where you wish to save to and the name of memory stick
7. To check the status of the download you can go to the download option on the main menu
ribbon.
8. Once downloaded you view on the BOX by going to Media Browser on the main menu
ribbon and select the memory stick you have downloaded to.
9. This content can also be played on a computer/TV/Media player where you have a USB
port
NOTE : The USB stick must be in the format FAT32 for the BOX to be able recognise this, we have
also found that some Flash memory sticks are NOT compatible with the BOX
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Troubleshooting
My picture is sometimes choppy or screen goes black. WHY?
You are watching LIVE Internet feed directly from the UK. Any number of factors can cause video
disruption. You must have a minimum of 3MB Internet connection to ensure a good quality video.
Sometimes network traffic at peak times can cause video disruption.
FREEZING ISSUES
The streams your View TV Abroad in a box receives come from a massive 10GB fed based out of
multiple POP’s around the world. Our system automatically routes your BOX to the closest POP.
We have a 99 PERCENT uptime on our feeds. If your BOX is experiencing freezing, then there is
0.1 PERCENT chance that it is a problem with our system. Our engineers monitor our feeds 24
hours a day. If there is any maintenance issues, or planned disruption in service we will ALWAYS
let you know by sending a message on your screen. If you are experiencing any freezing video that
we have NOT let you know about it advance, then it is almost certainly a problem with your local
system or internet provider. Your View TV Abroad in a BOX is only as good as the Internet it is
connected to.
We are a small company and take every single customer experience very seriously. We have
worked very hard to build a system to bring UK television to all people over the world who
otherwise cannot get it. We want all of our customers to enjoy perfect UK television feeds, however
some things out of our control and can cause disruption.
It is important to know that just because other services like Netflix and Youtube may stream OK
and your View Tv Abroad BOX may not does not mean that the problem lies with your View Tv
Abroad service, nor does having a very fast internet connection bare relevance. You can have
30MB connection and your View TV Abroad BOX may still freeze because of packet loss or
inadequate routing provided by your ISP (Internet Service Provider)
Streaming video tests the limits of any Internet connection and is the most bandwidth intensive
product available. NO streaming video system works perfectly 100 PERCENT of the time, but the
system we have built is as close the perfect as there is.
●NOTE : Peak Times of the day (6PM - 10PM and on weekends)
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Steps you can take to help freezing issues.
● We recommend using your View TV Abroad BOX hard wired rather then using a WIFI,
obviously this is not always possible due to the location of your router, if this is the case we
recommend using powerline adapter, please contact us to advise or check our FAQ page
on our website click on this link https://www.viewtvabroadinabox.com/faqs/
Recommended PowerLine products:
UK - TP Link Powerline Adapter
USA - TP Link PowerLine Adapter
Europe/Spain - TP Link PowerLine Adapter
Japan - TRENDnet Powerline
●NOTE : We have found on lower speeds, between 3 and 4 Mbps the PowerLine solution is
a much better solution than using WIFI
If your having issues with buffering/freezing on the Box from your location to our servers
which are in Western Europe there are a number of factors you need to be aware of.
●NOTE : Firstly we need you to test your speeds not just to your Local server which I'm sure
will give you very fast results but also your speeds to a London server as this will give us
more detailed information on how the international routing is performing from your location
as this is key to the Box working.
Please go to www.speedtest.net on either a Windows or a Mac computer initially doing speedtest
to your local server, we need to know the Download speeds and Ping ?
The next test to do is to a London server - Click on the speedtest link again and at the top of the
page your see SETTINGS, click on this and scroll to the bottom left of the screen/page. You will
see on the site you can select change server - do this and search for any London server. Repeat
the test and again provide me with the results, Download speeds and Ping ?
Can you then also do a speed test through the Box, to do this go to Settings on the main menu
ribbon where you see TV/Videoclub. When on Settings scroll to 'Go to Inner Portal' from here go to
Settings and then select Speedtest. Give me the download speeds given by the Box ?
★The information we require will need to be sent to [email protected]
★TIPS : Please be-aware in the meantime you can download content from the Videoclub and
7 days catch-up which could be an initial solution to the problems you are experiencing.
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PAGE LOADING ERROR
I can’t get my box to connect. I get the message Page Loading Error
The Page Loading Error potentially means your BOX is NOT connecting to your router or
your router is NOT connecting to the Internet. Check to make sure your Internet is working.
Restart your router, and check your WIFI connection, if your are using a WIFI dongle. Make
sure you have entered the correct password.Your password is case sensitive. If you know
your internet is working and you keep getting Page Loading Error message then it's almost
certainly because your WIFI settings are wrong usually the password.
If you getting a Page Loading Error message using a WIFI DONGLE please these simply
steps as its most likely your password typed in incorrectly:
● When in Page Loading Error stroll down to System Settings press OK
● When in System Settings lighligh NETWORK, press OK
● Highlight WIRELESS WIFI, press OK
● Select your WIFI, press OK
● Select AUTO (DHCP), press OK
● Several networks may show up in the list. With the arrows on your remote select YOUR
wireless network and press OK.
● Using the ARROW DOWN button scroll down to KEY or PASSWORD
●Press the ⌨ button on the (Keyboard button)
● Using the virtual keyboard, type in your wireless network password. Make sure you are
typing it in correctly
●Press the ⌨ button on you remote to remove keyboard once you have type in your
password
● Scroll to OK, press OK on your remote
● Scroll down to Restart Portal press OK on your remote.
● NOTE : If after you restart you still see the page loading error screen please see if WIFI is
now stating ON, if ON please reboot the BOX again by removing the power supply and
re-inserting the supply. If the WIFI connection is still showing OFF please follow the
instructions again ensuring you have entered your routers KEY/PASSWORD correctly.
If your still having issues contact us or send us a screenshot of the Page Loading Error to
[email protected]
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