MAG 322 Guide

MAG 322 Factory Reset & Configuration
Before Proceeding
It highly recommended that your box is easily accessible as the main reset button can be
found on the rear panel.
The reset button is quite small, so if you have no nails on your fingers, you may find it easier
if you use a paper clip with one of the ends bent outwards to aid pressing and holding the
button.
You will also need to have the box plugged in, powered up and connected to your TV whilst
switched on.
Lastly, make sure you have your remote to hand as this is required to configure the box after
the reset has completed.
MAG 322 Factory Reset
1. Firstly, ensure your MAG box is powered up and fully booted.
2. Now, if your MAG box has an ethernet cable connected, remove from the back.
3. Then, remove the power cable from the back of the box and then after 2-3 seconds
reinsert the power.
4. Now, immediately press and hold the reset button found at the rear of the box. DO NOT
let go of the reset button.

5. Now, keep pressing the button even whilst you see the Infomir logo on your TV screen
and observe the white light on the front of the box.
6. The white light should initially start to blink. When this occurs, keep the reset button
pressed. Don’t let go.
7. When the light starts flashing faster, let go of the reset button and then immediately press
and hold it again.
8. Keep pressing until the screen goes blue. Then you can let go.

9. Now wait for the MAG box to start the factory reset process. This will involve seeing a
blue screen followed by a blank black screen. This may take a couple of minutes, so please
be patient…
10. Once the factory reset has completed, you should enter the inner portal screen showing
several icons on a dark background.
You have now factory reset your box. Next, you need to configure your box to receive our
TV service.

Configure Time Server
11. From the home screen, use your remote to highlight “Settings” and then press OK.
12. On the next screen, highlight “System Settings” and press OK.

13. Next, go to “Servers” and then press OK.
14. Then highlight “General” and press the OK button on your remote.
15. On this screen, enter the following into the NTP server text field: pool.ntp.org

Press on KB (Keyboard) button on your remote to activate the on-screen keyboard and
type this in.
Use the arrow keys on your remote to locate the correct keys and then press the OK button
to select each letter or character one-by-one.
When completed, press the KB (Keyboard) button again to close the on-screen keyboard.
Then finally, press the OK button on your remote to save the time server setting.
16. Now, press the EXIT button twice on your remote to go back to the “System Settings”
screen.
Add UK TV Service
17. From the System Settings screen, highlight "Servers" and press OK using your
remote.
18. Now highlight "Portals" and press OK.

19. On the next screen, highlight the "Portal 1 URL" text field and then press the KB
(Keyboard) button on your remote to activate the on-screen keyboard.
Then use your remote to enter primary3.magbox.tv
Once entered, press the KB (Keyboard) button once again to close the on-screen
keyboard. Then press OK on your remote to save changes.
20. Now press the EXIT button on your remote to return to the System Settings screen.
Configure Wi-Fi Network
21. If your MAG box uses a Wi-Fi connection to log onto your home network, you need to set
this up next. If your MAG box uses an ethernet connection, reinsert the ethernet cable at the
back of the box and skip to Step 27.
22. From the “System Settings” screen, highlight "Network" using your remote and press
OK.

23. Next, highlight Wireless (Wi-Fi) and press OK using your remote.
24. Now highlight "Auto (DHCP)" and press OK on your remote.
25. On the next screen, you will see available Wi-Fi networks. Highlight the correct network
you wish to use and press OK.

26. Now using your remote, highlight the “Key or passphrase” text field, then press the KB
(Keyboard) button to activate the on-screen keyboard. Then use your remote to enter your
Wi-Fi network password, paying close attention to correct cases and special characters.
Once entered, press the KB (Keyboard) button once again to close the on-screen keyboard.
Then press OK on your remote to save your password settings.
You should see an on-screen confirmation message saying your settings were “Successfully
saved”.
Reload Portal
27. Your box is now fully configured. So finally, highlight “Reboot device” and press OK
using your remote. Press OK once again to confirm. The box will now restart.
28. If configured correctly, your MAG box should fully boot and load TV service.
Unsuccessful?

In some instances, some MAG boxes will not fully factory reset due to custom firmware
having been loaded onto the box by the previous vendor.
This occurs because the software loaded was unofficial customised firmware and has been
designed to prevent factory resets.
If this is the case, you will instead need to reload a completely fresh copy of the official
Infomir firmware for your model of MAG set top box or replace your box entirely.