Magtek DynaPro Go User manual

Figure 2.
Device in Optional Charging cradle
Power - On and Off
To power on the device: Press and hold the Power button for one
second. Upon powering up, it will display the “Welcome” screen and the
current device status.
To power off the device: Press and hold the Power button for seven
seconds, or press the Power button for two seconds to display a “Power
Off?” screen with a Yes / No selection above the left and right function keys.
To power off, press the function key below Yes. To cancel powering off and
return to the Welcome screen, either wait 10 seconds or press the function
key below No. While the device is powering off, the display shows “Powering
off…” for three seconds before the display goes blank.
USB Connection
To connect DynaPro Go to a host computer or charger
using the Micro USB port, follow these steps:
Connect the small end of the USB cable to DynaPro Go as shown in Figure 3.
Connect the large end of the USB cable to the charger or to the host
computer’s USB port. As soon as DynaPro Go starts receiving power through
USB, it will automatically power on. If DynaPro Go is not automatically
recognized you may need to unplug and plug it in again.
Wireless (Wi-Fi) connection
Make sure the wireless access point, network, device, and host are set
up properly and tested. Check IP address registration on DHCP server,
check wireless MAC addresses as listed devices, and check rewalls for
communication. Provide the wireless access point SSID and passcode to the
advanced operator who will congure the devices. Power on the device and
make sure the device is congured to use the 802.11 wireless connection.
DynaPro Go supports multiple connection types, but only one interface can
be active at a time. To change the active connection, on the Welcome screen,
press Left Function Key 4 5 6 Right Function Key to show a conrmation
screen to begin using the currently inactive connection type. Make sure the
device is connected to the wireless network by checking the status icons. See
Installation and Operation Manual for complete details.
Bluetooth LE Connection
To connect DynaPro Go to a host via the Bluetooth LE
connection, follow these steps:
Make sure the host supports Bluetooth LE Secure Connections. Install
host software for DynaPro Go and power on the device. Check DynaPro Go
Bluetooth LE active connection. Press Left Function Key 1 2 3 Right Function
Key to enable pairing requests. Scan for Bluetooth devices on host and
select. Host and Device show 6-digit matching passcode. Accept pairing on
device and host. Check pairing by checking the device’s status icons. Check
the installation and Operation Manual for further details and troubleshooting.
Contents/Pre-Installation Checklist
Major components of DynaPro Go are shown in Figure 1. In addition to the
components shown, the device has a tamper trigger recessed in the bottom
that is intended for manufacturer use only.
WARNING: DO NOT INSERT ANYTHING INTO THE TAMPER
TRIGGER HOLE! DOING SO WILL ERASE ALL INJECTED
KEYS; THE DEVICE WILL STOP FUNCTIONING, AND WILL
HAVE TO BE RETURNED TO THE MANUFACTURER FOR
RE-CONFIGURATION.
Major Components
Charging the Device
NOTICE: MagTek recommends charging at least every 6
months to maximize operation.
DynaPro Go’s power comes from an on-board rechargeable battery when
it is not connected to a host’s USB port. The battery must be periodically
recharged by connecting it to a charging cradle, a USB port, or a stand-alone
USB charger. Charging the device requires a micro-USB cable 6 feet (1.8
Meter) maximum length to ensure proper battery charging.
To charge the device in the charging cradle for power
only (no USB communication):
Connect the charging cradle to a USB port or to a USB charger. Place the
device in the charging cradle with the charging contacts pointing into
the charging cradle and the LCD display facing front. Both the charging
cradle and the device require a USB power supply that can provide at least
500mA @ 5V. DynaPro Go’s Lithium Polymer (LiPo) battery may be charged
from MagTek’s charging cradle or a USB charger until the device’s battery
indicator shows maximum charge has been reached. The device will stop
charging its battery automatically.
DynaPro Go
Handheld PIN Pad Device (MSR, EMV, NFC)
Quick Installation Guide
Setup and Installation
MagTek® Inc., 1710 Apollo Court, Seal Beach CA 90740 | p 562-546-6400 | support 651-415-6800 | f 562-546-6301 | www.magtek.com
Figure 3. USB connection
Figure 1.
Major Components

How to Manually Enter Card Data: The host software and
operator may opt to enter card data manually. During manual entry, the
device expects the account number to be between 16 and 19 digits long,
the expiration date to be 4 digits long, and the card verication code to be
3-4 digits long.
Technical Support
When contacting the support team please have your reader charged and
have the part number and serial number(s) available.
Call 651.415.6800 or email: [email protected]
Declaration of Conformity
RF Frequencies and Power
802.11 Wireless:
Average Power Radiated: 1.02mW (0.08 dBm)
Conducted Power = 97.7mW (19.89 dBm)
Frequency range 2400 MHz to 2497 MHz
Contactless Reader:
Radiated Power: 10.34dBm
Frequency range: 13.553 MHz to 13.567MHz
Hereby, MagTek Inc. declares that the radio equipment types Wideband Transmission System (802.11
wireless) and Non-Specic Short Range Device (contactless) are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following Internet address:
https://www.magtek.com/Content/DocumentationFiles/D998200238.pdf
Important Health and Safety Information
The device implements electronic labels (“e-labels”) that report its Health and Safety certication
information. To access them, press the sequence Left Function key, 7, 8, 0, Right Function key. This
brings up a page with indicators on the bottom that show more information is available by scrolling.
Press Left Function key and Right Function key to scroll to the previous and next e-label. To return
to the Welcome screen, press the Cancel key, or wait 10 seconds. For further instructions please
reference Installation and Operation Manual (D998200129).
Compliance
FCC INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modications not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.
CUR/UR
This product is recognized per Underwriter Laboratories and Canadian Underwriter Laboratories 1950.
CANADIAN DOC STATEMENT
This digital apparatus does not exceed the Class B limits for radio noise from digital apparatus set out in
the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la classe B prescrites dans le Réglement sur le brouillage radioélectrique
édicté par le ministère des Communications du Canada. This Class B digital apparatus complies with
Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du
Canada. IC: 23169-30056216. Contains Transmitter module IC: 10147A-362
CE STANDARDS
Testing for compliance with CE requirements was performed by an independent laboratory. The unit
under test was found compliant with standards established for Class B devices.
UL/CSA
This product is recognized per UL 60950 1, 2nd Edition, 2011 12 19 (Information Technology
Equipment - Safety - Part 1: General Requirements), CSA C22.2 No. 60950 1 07, 2nd Edition, 2011 12
(Information Technology Equipment - Safety - Part 1: General Requirements).
ROHS STATEMENT
When ordered as RoHS compliant, this product meets the Electrical and Electronic Equipment (EEE)
Reduction of Hazardous Substances (RoHS) European Directive 2002/95/EC. The marking is clearly
recognizable, either as written words like “Pb-free,” “lead-free,” or as another clear symbol ( ).
PCI DEVICE VALIDATION
Search for MagTek and nd the product name, DynaPro Go, on the web page. Compare the Hardware
# and Firmware #. Compare the hardware ID (HW ID) on the printed label and the rmware ID (FW
IDs), accessible via the device and displayed on the screen, to the hardware # and rmware # posted
on the PCI compliance web page: https://www.pcisecuritystandards.org/assessors_and_solutions/
pin_transaction_devices
Works with Operating Systems
USB Hosts: Windows 7, Windows 8 and 8.1, Windows 10, Android 4.4.2 and
above with USB OTG support
802.11 wireless TLS 1.2 hosts: iOS 7.1 and above, Android 6.0
and above, Windows 7 SP1 and above
Bluetooth LE hosts: iOS 7.1 and above, Android 5.0 and above,
Windows 8.1 and above on hosts that support Bluetooth LE
Secure Connections per Bluetooth Core Specication 4.2.
LCD Display
The device’s LCD display uses a backlight and can be congured to either
remain at a constant user selected brightness level (Manual mode) or adapt
its brightness to ambient lighting based on the device’s light sensor (Auto
mode). The factory default of the device is Manual mode at 75% brightness.
To change the LCD display backlight mode, press Left Function key 5, 2, 2,
Right Function key to open the LCD Brightness Cong screen. To exit without
saving changes, press the Cancel key or wait 10 seconds for the device to
return to the Welcome screen.
Host and Controls
Installing DynaPro Go: Conguration is done prior to deployment
for the certicate authority public keys and terminal and payment brand
settings; end users need only set up a host with appropriate software,
congure the software, and connect the device to the host. In any solution,
DynaPro Go is connected to a host, which must have software installed
that knows how to communicate with the device, and which is capable of
processing transactions. To set up the host to work with DynaPro Go, follow
the installation and conguration instructions provided by the vendor of the
host or the host software.
How to Accept Payments
How to Swipe a Card: To swipe magnetic stripe cards: 1)
Wait for the device to display an action prompt. 2) Locate the
magnetic stripe reader on the top of the device. 3) Orient the card
with the magnetic stripe facing away from the padlock logo on the
magnetic stripe reader. 4) Swipe the card through the magnetic
stripe reader.
How to Insert a Card: To insert contact chip cards: 1) Wait
for the display to show an action prompt. If the host has directed
the device to accept contactless payments for the transaction,
the device toggles between the transaction amount and an action
prompt. 2) Locate the slot on the front of the device. 3) Orient
the chip card so the chip faces the ceiling and toward the slot. 4)
Insert the chip card into the slot, then push gently on the card until
it stops. There should not be any substantial resistance until the
chip card is fully inserted. 5) Wait for the device to prompt with
REMOVE CARD, then remove the card.
How to Tap a Card/Smart-device: To tap for payment: 1)
Wait for the display to toggle between the transaction amount and
an action prompt. The device also shows a solid green rectangle at
the upper left corner of the display indicating it is ready for a tap.
2) Briey hold the card, smartphone, or other contactless payment
device over the contactless logo on the display. The device quickly
shows two solid green rectangles at the upper left to show it is
processing, then three rectangles to show it has successfully read
the tap, then four rectangles to show the read is complete. The
device also beeps when the read is complete.
Please note that the use of this accessory with an Apple product may affect wireless performance. Apple®, Apple Pay®, OS X®, iPhone®, iPad®, iPad Air®, iPad Pro®, Lightning®, and Mac® are trademarks of Apple Inc., registered in the U.S. and other countries.
EMV® is a registered trademark in the U.S. and other countries and an unregistered trademark elsewhere. The EMV trademark is owned by EMVCo, LLC. The Contactless Indicator mark, consisting of four graduating arcs, is a trademark owned by and used with
permission of EMVCo, LLC.
MAGTEK: Registered to ISO 9001:2015 © Copyright 2021 MagTek, Inc. PN D998200135 70 4/21
MagTek® Inc., 1710 Apollo Court, Seal Beach CA 90740 | p 562-546-6400 | support 651-415-6800 | f 562-546-6301 | www.magtek.com
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Use and Compliance
DynaPro Go