IDTECH NEO 3 VP3350 User manual

VP3350 QUICK START GUIDE
Overview
The VP3350 is ID TECH’s latest PCI 6.X SRED certified mobile reader. The VP3350 supports Magstripe, EMV contact,
and contactless using either USB-C, Lightning, and/or Bluetooth connections.
Contact your acquirer, gateway, or POS partner for instructions on setting up and pairing the VP3350 to a compatible
payment application and host device.
Note that the full VP3350 Integration Manual is available free of charge on the ID TECH Knowledge Base:
https://atlassian.idtechproducts.com/confluence/display/KB/Knowledge+Base+-+Home
NEO 3
PLAT FORM OF PRODUCTS
FRONT VIEW
NFC READER
PASS-THROUGH CHARGING &
DATA COMMUNICATION PORT
LED INDICATORS
MAGNETIC STRIPE READER
LEFT SIDE
EMV READER
RESET BUTTON
POWER BUTTON
*Bluetooth Model Only
BOTTOM
*Lightning & USB-C Models Only
ROTATING CONNECTOR

Before You Begin Using the VP3350
The VP3350 should be charged four to six hours before the first use. After charging the device, follow the pairing
instructions below to use the device in BLE.
Note: If the device is plugged into a host system via the USB cable, the unit will communicate via USB, even if it is still
connected to Bluetooth.
Bluetooth Pairing Instructions
In addition to the following instructions, see the section on iOS Connectivity for more information on using an iPad or
iPhone with the VP3350.
1. Enable the Bluetooth device search function on the host device (smart phone or tablet).
2. Make sure the VP3350 is charged or connected to a power source via USB.
a. When connected to a power source, the VP3350 automatically activates Bluetooth.
3. When not connected to a power source, press the VP3350’s power button to automatically activate
Bluetooth.
4. Find a Bluetooth device named IDTECH-VP3350-XXXXX on the host smart phone or tablet and select Pair.
5. Enter the password for pairing. The default password is 123456.
6. Follow the payment transaction instructions provided by a compatible payment application maker to
complete a transaction.
The VP3350 will remain connected via Bluetooth to the host device indefinitely when powered via the USB cable. If
the unit is operating on battery power, it will go to sleep after 30 seconds of idling to extend battery life. To perform a
transaction again, press the power button to re-establish the Bluetooth connection.
When connecting to an iOS device, please install a compatible payment application and follow the instructions
provided by that application’s maker.
iOS Connectivity: BLE and VP3350
The VP3350 uses Bluetooth BLE (Bluetooth Low Energy). BLE does not require users to first pair their devices
through the Bluetooth Settings in Apple iOS. If a payment application provider has enabled BLE scanning in their
application, Apple iOS scans and locates all BLE devices in range to automatically connect with the VP3350.
NEO 3
PLAT FORM OF PRODUCTS
Note: If the VP3350 is paired via the iOS Settings page, it will display
as a connected device but not function with a payment app.
Unlike other operating systems that detect BLE devices by MAC address, Apple does NOT allow users to specify
BLE devices this way for security reasons. Instead, after a device is selected by its “friendly” name, the Apple iOS
calculates a unique identifier to allow that device to connect directly.
The VP3350 has a default friendly name of IDTECH-VP3350-XXXXX.

NEO 3
PLAT FORM OF PRODUCTS
VP3350 Mounting Guidelines
To optimize performance, install VP3350 readers away from or in front of any metal surfaces or materials that have
metallic content, which can interfere with the RF field. VP3350 readers perform optimally when mounted away from
metal surfaces.
VP3350 Security
ID TECH recommends checking the VP3350 units for evidence of tampering on a regular basis.
Decommissioning SRED Devices
All PCI devices require proper decommissioning prior to device disposal in order to ensure the protection of all
sensitive financial card data. For instructions on decommissioning your device, see Decommissioning of SRED
Devices on the ID TECH Knowledge Base.
Device State LED 1 LED 2 LED 3 LED 4 Sound
*Battery Charging Full on on on on None
Bluetooth Connected on on on on Unit Beeps Once
Bluetooth Connection Failed on on on on Unit Beeps Twice
Unit Ready blink off off off Unit Beeps Once
Transaction Started on off off off None
Transaction Successful blink blink blink blink Unit Emits One Long Beep
Transaction Failed off off off off Unit Beeps Twice
Unit Tampered blink blink blink blink Unit Beeps
Device Deactivated blink blink blink blink Unit Beeps
Power Off / Low-Power
Consumption Mode off off off off None
VP3350 LED and Sound State Indicators
*The device displays three LEDs to indicate 75% battery power and two LEDs for 50% battery power, and a red LED below
25% battery power.

NEO 3
PLAT FORM OF PRODUCTS
Troubleshooting
See the VP3350 Integration Manual (available on the ID TECH Knowledge Base) for a full list of troubleshooting
suggestions or contact [email protected]om.
Symptom Probable Cause Solution
No communication and all LEDs
off
• Power off
• Battery out of charge
• Host device not connected
• Charge the battery
• Press the device Reset button
• Make sure to enter the correct
paring password
Device is connected to iOS device
but not communicating with
payment app
• Incorrect Bluetooth pairing
method for iOS
• See “iOS Connectivity: BLE and
VP3350” above for iOS-specific
pairing instructions
Bluetooth paring failed (Android) • Host device running Android 6.x
or earlier
• Make sure the host device is
running Android 6.X or later
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Warranty Disclaimer
The services and hardware are provided “as is” and “as-available” and the use of the services and hardware are at its
own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including,
but not limited to, warranties of merchantability, fitness for a particular purpose, title, and any warranties arising
from a course of dealing, usage, or trade practice. ID TECH does not warrant that the services or hardware will be
uninterrupted, error-free, or completely secure.