MAHLE X20 User manual

MAHLE X20 System
User Manual
V 1.0.1.

003
Index
1. Introduction
1.1 General Warning ............................................ 4
1.1.1 About Warnings........................................ 4
1.2 Maintenance, Storage & Transportation .......... 4
1.2.1 Drive Unit, HMI and Accessories care.......5
1.2.2 Battery Packs care ................................... 5
1.2.3 Charger care ............................................ 5
1.2.4 Ebike care ................................................ 5
1.3 Transportation of your eBike system ............... 5
1.3.1 Transportation full eBike by car ............... 5
1.3.2 Transportation full eBike by air ................ 5
1.3.3 Transportation full eBike by train .............. 5
1.3.4 Transportation of batteries for repair ....... 5
1.4 Safe Charging Process...................................6
1.5 Servicing ........................................................ 6
1.6 Recycling........................................................ 6
1.7 Product Certifications ..................................... 6
1.7.1Important information about HMI ............... 6
2. General overview
2.1 Specifications ................................................. 9
2.1.1 X20 Drive Unit........................................... 9
2.1.2 X20 Torque & Cadence Sensor ................9
2.1.3 iX250 – X20 Internal Battery ..................... 9
2.1.4 iX350 - X20 Internal Battery ..................... 9
2.1.5 HMI Head Control Unit ...........................10
2.1.6 X20 Dropout Drive Unit Connector ......... 10
2.1.7 Charger Port........................................... 10
2.1.8 Active Charger ....................................... 10
2.2 Compatible eBikes .......................................10
3. Operation and use
3.1 Operation Mode ........................................... 11
3.2 Use Cases....................................................11
3.2.1 Planned use ...........................................11
3.2.2 Prohibited Use........................................11
3.2.3 Operative mode (In the event of malfunction) 11
3.3 Operation ..................................................... 12
3.3.1 Switching the system ON / OFF ............. 12
3.3.2 Automatic System Switching OFF .......... 12
3.3.3 Change the assist level...........................12
Control the assist level using the HMI ........... 12
Control the assist level using e-Shifters.........12
Control the assist level using Pulsar ONE
display ......................................................... 12
3.4 Switching the lights ON/OFF ........................ 13
3.5 Walk-assist Mode.........................................13
3.6 Information of the Head Unit - LED ............... 13
3.6.1 (SOC), State of Charge of the battery .... 14
3.6.2 Current Assist Level................................14
3.6.3 Set the intensity of the LEDs................... 14
3.6.4 Other Information displayed by the HMI..14
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3.7 Operation with the Charger ............................15
3.7.1 X20 SmartBike Active Charger .................15
3.7.2 Charging Process ....................................15
Error while charging process...........................15
3.8 Updating Process...........................................15
3.8.1 Uploading files to the Active Charger........15
3.8.2 Updating eBike system.............................16
3.9 Battery Use ....................................................16
4. Accessories
4.1 Pulsar ONE display.........................................16
4.1.1 Pulsar ONE holders ..................................17
4.2 e-Shifters........................................................17
4.2.1 e-Shifters Installation ................................17
4.3 e185 - Range Extender ..................................18
4.3.1 Range Extender Pack Components..........18
4.3.2 Range Extender Wires..............................19
5. Application and Services
5.1 My SmartBike phone APP .............................20
5.1.1 Smartphone APP. Main Functions...........20
5.1.2 Smartphone APP. Motor settings............20
5.1.3 Smartphone APP Account creation ........21
5.2 My Smarbike Web APP .................................21
5.2.1 Web APP. Main Functions......................21
5.2.2 Web APP. Account creation...................22
6. Service
6.1 Rear wheel removal and installation ................22
6.1.1 Rear wheel removal ..................................22
6.1.2 Rear wheel installation ..............................23
6.2 Other Services ...............................................23
6.2.1 Freewheel and bottom bracket servicing ..23
6.2.2 Battery, Motor, Head Unit Servicing ..........23
6.2.3 Replacing Automatic Dropout
Connection.............................................. 24
6.3 Warranty ........................................................24
6.4 FAQs ..............................................................24
6.5 Error Codes....................................................25

1. Introduction
Thank you for choosing the MAHLE X20 System for your
new SmartBike.
Please read this manual carefully before operating the
system. Failure to do so or misunderstanding its
instructions may lead to serious injuries or death.
Products and specifications are subject to change
without prior notification thereof.
This Document has been drawn up in English and the
content herein shall prevail in the event of any translation
error or misunderstanding in its interpretation by the client
of translations herein.
This manual includes instructions for the X20 Series
System, including the following components:
• Drive Unit
• Head Unit
• Internal Battery Packs
• Torque and Cadence Sensor
• Active Charger
All relevant documents of the X20, including this user’s
manual can be downloaded from our website:
www.mahle-smartbike.com
The X20 components are certified as a complete system
to guarantees full safety of the system. Any component
can only be replaced with an original replacement of
MAHLE SmartBike Systems to maintain the safety of the
full system. Any tampering, modification, or reparation by
any non-MAHLE authorized third-party shall immediately
void the warranty conditions and original certification,
holding MAHLE harmless with regard to any civil liability.
Repairs or replacement must be performed by MAHLE
SmartBike Systems, hereinafter MAHLE if applicable,
certified partners only.
This manual shall not be reproduced other than in its
entirety, except when prior written approval has been
obtained from MAHLE SmartBike Systems.
1.1. General Warning
Please pay special attention to any warning symbol within
the system highlighted with these graphics.
1.1.1. About Warnings
This manual contains DANGER, WARNING, and
CAUTION indicators, concerning the consequences of
failure to use, assemble, maintain, store, inspect and
dispose of MAHLE-equipped eBikes in a safe manner.
The combination of the safety alert symbol and the word
DANGER indicates a hazardous situation that, if not
prevented, could lead to death or serious injury.
Preserve all safety warnings and instructions for the
future. Do not open the Drive Unit or the Battery Pack by
yourself. The system is maintenance-free. It must only be
opened by qualified experts and repaired with original
spare parts and specific tools. Unauthorized opening of a
system would lead to voiding the warranty. All
components of the Drive Unit and eBike may only be
replaced with identical components or specifically
approved by your eBike manufacturer. This protects your
eBike system from damage. Don’t modify the Drive Unit,
the battery or any other component or add any other
non-approved product to improve performance or
tampering. There is risk of accident in the event of
accidental activation. Be careful when touching the
surface of your Drive Unit. The surface may heat up
considerably and cause skin burns. The walk-assistance
function may only be used when pushing the eBike and
require specific remotes. There is risk of injury if the
wheels do not have ground contact when using this
function. Use only original MAHLE batteries approved by
the eBike manufacturer. Using unauthorized batteries
may cause injuries or fire. Observe your regional and local
regulations in reference to eBikes and pedelecs.
1.2. Maintenance, Storage & Transportation
The Drive Unit, batteries and main components are
designed for long-term use and require following some
simple and understandable guidelines to extend the
lifespan of the MAHLE System by taking proper care
during the use, cleaning and transportation thereof.
Children must not play with the components or full eBike
System.
• Contact the place of purchase or a bicycle dealer for
information on installation and adjustmet of the
products which are not found in the user's manual.
• Do not disassemble or alter this product.
• These are small waterproof connectors. Do not
repeat connecting and disconnecting it. It may impair
the function.
• The components are designed to be fully
waterproofed to withstand wet weather riding
conditions; however, do not deliberately place them in
water.
• Do not clean the bicycle in a high-pressure car
wash. If water gets into any of the components,
operating problems or rusting may occur.
• Do not use thinners or similar substances to clean
the products. Such substances may damage the
surfaces.
• Be careful not to let water get into the terminal.
WARNING
CAUTION
NOTICE
DANGER
X
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MAHLE X20 System · Introduction
V.1.0.1 - 04/2022

Products are not guaranteed against natural wear and
tear from normal use and aging. The X20 can be installed
in kid’s eBikes. For this type of use, ensure that your child
is supervised and follow the eBike manufacturer’s safety
instructions.
Cleaning and user maintenance shall not be executed by
children without supervision.
1.2.1. Drive Unit, HMI and Accessories care
Remove any dust or mud on the surface of your Drive
Unit, the HMI (displays, buttons, or remotes) and external
accessories with a clean cloth. Never wash any of your
eBike components using a power washer.
It is possible to clean or replace the freewheel and the
bottom bracket by following the specific instructions in
this manual or in manual of the bicycle manufacturer.
Ensure if you replace the rotor of the motor that the
screws fill the follow specifications:
1.2.2. Battery Packs care
The batteries, especially the internal ones, only require
removal if being replaced by an official service. They
include sealed connections that protect against short
circuits. Do not manipulate or connect anything in
between the components. Never wash external batteries
by using a power washer.
1.2.3. Charger care
Disconnect the charger and all general power supply for
any cleaning operation. The charger is designed for
indoor use only. Do not expose it to wet conditions, rain
or snow.
1.2.4. eBike care
Keep your eBike system clean and dry for long-term or
winter storage. We do recommend a charging level of at
least 60-80% during long-term storage. To ensure a
correct level of charge, you can either check the length of
the HMI LED line, connect the Pulsar ONE display or the
Smartphone application to the bike.
The power consumption can significantly increase during
use in winter, especially when the temperature drops
below 0 °C. Please fully charge the eBike and external
batteries before any winter use and remember that the
range of your eBike could be reduced.
1.3. Transportation of your eBike system
There is a clear regulation for the transportation of the
eBikes and batteries by ground, air/boat or train. There
are global recommendations with regard to internal and
external batteries. Remember that in all cases, the best
option is to transport the battery when it is below 30%
charged. For full eBike system, check the local
regulations.
1.3.1. Transportation of full eBike by car
The internal battery shall not be removed from the bike for
transportation. External batteries need to be removed
and transported in a safe area inside the car.
1.3.2. Transportation of full eBike by air
The IATA (International Air Transportation Association)
refuses to transport any eBike batteries. Please check if
you can transport your eBike without the internal battery,
send the battery separately and have it installed at your
destination.
1.3.3. Transportation of full eBike by train
In most cases, eBikes are permitted to be transported
inside trains, if the train does not provide a specific safe
area for transportation. Check your local regulations or
with your transportation company before setting off on
your trip.
1.3.4. Transportation of batteries for repair
If, for any reason it is necessary to ship the battery, this
needs to be done by an official service following the
specific rules for transportation of dangerous goods, the
recommendations of MAHLE and the eBike
manufacturer. The battery needs to be placed in a
specific, certified box and complemented with all the
official documentation i.e., the MDSD report. This
process cannot be performed by private persons.
CAUTION
Max. 2,8 mm
Min. 8 mm
Max. 10 mm
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1.4. Safe Charging Process
The X20 System includes a Smart Charger that
establishes a direct connection with the MAHLE X20
internal and external batteries, supplying the correct
charging current and the ideal balancing of the cells.
Please only use MAHLE X20 original chargers for
charging the MAHLE X20 Range Extenders or internal
batteries and ensure the battery and charger are
compatible. Charger and batteries are fully qualified for
being used under the current regulations of the regions
that X20 is approved to be used in.
• Connect the charger directly to a power source.
• Never use extension cords.
• Avoid reverse charging.
• Do not use for non-rechargeable batteries, as they
can overheat and break.
• The Active Charger is not intended to charge
automobile batteries.
• Inspect the Active Charger before every use for
possible damage of the charger, the wire or and
charging plug. Do not cover the charger while
charging.
• Regularly inspect the battery. Never charge a battery
which is potentially damaged or does have a defect.
• Make sure the charging socket and plug are not wet
or humid before connecting and charging the battery.
• If the eBike or the battery are excessively cold,
please wait until the warmed up before charging the
system.
• Do not incinerate, disassemble or short circuit
batteries.
Explosive gases. Prevent flames and sparks. Ensure that
there is adequate ventilation during charging. Charger is
designed for indoor use only. Misused other types of
batteries may burst, causing personal injury and damage.
Do not incinerate, disassemble, or short circuit batteries
or the charger.
1.5. Servicing
Servicing, replacement and repair may only be performed
by official MAHLE Service Partners. In the event of repair,
the MAHLE Service must authorize the process. Please
remember that our components may contain cells (i.e.,
internal batteries) that can be damaged, or a short circuit
could be created by drilling into the frame, which could
result in a fire.
The capacity of a battery will degenerate over time.
During normal use of 2 years or after 500 full charging
cycles, the battery can degrade to around 70% of its
initial capacity. To obtain 100% capacity again, the
battery must be replaced. Waterproofness and integrity of
the battery cannot be guaranteed once the battery has
been opened.
WARNING
1.6. Recycling
It is our responsibility to ensure the correct recycling of
the battery. Together, we are responsible for minimizing
the CO2 footprint and environmental impact. Please
ensure the correct recycling of the battery when reaching
the end of its lifespan. Get in touch with your dealer or
eBike manufacturer to ensure the correct recycling
process. If the battery needs a replacement, please bear
in mind that only official MAHLE service partners are
allowed to replace the internal battery. They can also
handle the recycling of your old battery.
According to the European Guideline 2012/19/EU,
electrical devices / tools that are no longer usable must
be collected separately and disposed of in an
environmentally correct manner. This product must be
disposed of at an authorized place for recycling of
electrical and electronic appliances. Please also take into
account the regional regulations of your country.
By collecting and recycling waste, you are doing your bit
to save natural resources, and make sure the product is
disposed in an environment friendly and healthy way.
1.7. Product Certificatios
MAHLE SmartBike Systems SLU hereby declares under
its own responsibility that the design and construction of
the product complies to the Safety requirements of
application under European Standard EN 15194:2017,
the follow European Directives: [MD] 2006/42/CE, [EMC]
2014/30/EU, [RED] 2014/53/CE (HMI), [BAT]
2006/66/EU (Battery Packs), [LVD] 2014/35/EU (Battery
Charger) and [RoHS III] and Regulation [REACH].
The complete document about product certificatios is
available at the following link:
https://www.mahle-smartbike.com/conformity
1.7.1. Important information about HMI
Model: HUS
FCC STATEMENT
If any changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
This device must accept any interference received,
including interference that may cause undesired
operation
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MAHLE X20 System · Introduction
V.1.0.1 - 04/2022
CAUTION

The grantee is not responsible for any changes or
modifications not expressly approved by the party
responsible for compliance therewith. Such modifications
could void the user’s authority to operate the equipment.
The RF Exposure Compliance distance is 20 millimeters.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following
measures:
• Rotate or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
ISED Statement
This device complies with Innovation, Science and
Economic Development Canada license-exempt RSS
standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference,
and (2) this device must accept any interference,
including interference that may cause undesired
operation of the device.
CAN ICES-3(B)/NMB-3(B)
Le présent appareil est conforme aux CNR Innovation,
Sciences et Développement économique Canada
applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions
suivantes:
(1) il ne doit pas produire de brouillage et (2) l’ utilisateur
du dispositif doit étre prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est
susceptible de compromettre le fomctionnement du
dispositif.
NOTICE
CAN ICES-3(B)/NMB-3(B)
The device meets the exemption from the routine
evaluation limits in section 2.5 of RSS 102 and
compliance with RSS-102 RF exposure, users can obtain
Canadian information on RF exposure and compliance.
Le dispositif rencontre l’exemption des limites courantes
d’évaluation dans la section 2.5 de RSS 102 et la
conformité à l’exposition de RSS-102 rf, utilisateurs peut
obtenir l’information canadienne sur l’exposition et la
conformité de rf.
This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter. This
equipment should be installed and operated with a
minimum distance of 20 millimeters between the radiator
and your body.
Cet émetteur ne doit pas être Co-placé ou ne
fonctionnant en même temps qu’aucune autre antenne
ou émetteur. Cet équipement devrait être installé et
actionné avec une distance minimum de 20 millimètres
entre le radiateur et votre corps.
This product contains chemicals known to the State of
California to cause cancer and birth defects or other
reproductive harm.
MAHLE hereby declares that the radio equipment type of
this HUS is in compliance with Directive 2014/53/EU. The
full text of the EU Product certifications is available at:
www.mahle-smartbike.com
HMI Designed by MAHLE in Europe.
HMI Assembled in PRC.
WARNING
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MAHLE X20 System · General Overview
V.1.0.1 - 04/2022
2. General Overview
You have bought an eBike that includes a MAHLE X20 SmartBike System. This system is designed to support you while
you are pedaling under the regional regulations of your country for this application. The X20 is composed of:
Accessories
Pulsar ONE display e-Shifters
X20 Drive Unit X20 Internal Battery
(iX250 or iX350)
X20 HMI Control Unit
(Button & LED line display)
Wires & adapters
X20 Charging port X20 Torque &
Cadence Sensor
Range Extender

2.1 Specifications
Main Component Specifications
2.1.1. X20 Drive Unit
• R142 O.L.D. and Thru Axle (12 mm)
• 28 Straight-pull spokes
• 14G Standard
• Nominal voltage CA: 42 V
• 55Nm (Compared to Mid Drive)
• Compatible with 140mm flat mount calipers
• Max. Speed: 25km/h or 20 mph (Limited per region)
• Automatic Motor Connection System
• Standard Freewheel installation
• CAN BUS Interface
• Water ingress protection: IP64
• Weight: 1,399 grs (without freewheel)
2.1.2. X20 Torque & Cadence Sensor
• Nominal voltage CC: 6V
• Designed for press-fit BB shells
• 4 different models available (Dimensions depending on
the version and standard used)
• Cadence and torque reading
• Compatible with all spindles on the market
• Mixed press-fit and threaded mechanism
• 92 mm wire to battery
• CAN BUS Interface
• Water ingress protection: IP54
2.1.3. X250 – X20 Internal Battery
• Nominal voltage CA: 25-42 V
• Voltage & charging current CC: 42C – 2.1A / 4A
• Capacity: 236Wh / 36V
• Dimensions: 469.5 x 49.6 x 41.8 mm (LxWxH)
• CAN BUS Interface
• Water ingress protection: IP66
• 2 HMI-; Accessories connectors
• Light support 2A/6V (12W)/12V (24W) USB 2A/5V
• Weight: 1,500 grs
2.1.4. iX350 - X20 Internal Battery
• Nominal voltage CA: 25-42 V
• Voltage & charging CC: 42C – 2.1A / 4A
• Capacity: 350Wh / 36V
• Dimensions: 469.5 x 51 x 52 mm (LxWxH)
• Water ingress protection: IP54
• CAN BUS interface
• 2 HMI Accessories connectors
• Light support 2A/6V (12W) /12V (24W), USB 2A/5V
• Weight: 2,250 grs
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009

2.1.5. HMI Head Control Unit
• Voltage CC: 6V
• Ambient temperature: 60 C / -10C
• Dimensions: 73.1 x 28.2 x 18.9 mm (LxWxH)
• CAN BUS, ANT+ and Bluetooth® Interface
• Water ingress protection: IP54
• Weight: 32 grs
2.1.6. X20 Dropout Drive Unit Connector
• 550 mm cable length
• Water ingress protection: IP54
• Weight: 64 grs
2.1.7. Charger Port
• 6-pin connector with poka-yoke connection
• Water ingress protection: IP54
• Weight: 24 grs
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MAHLE X20 System · General Overview
V.1.0.1 - 04/2022
2.1.8 Active Charger
• Nominal voltage AC: 90-246V, 50-60 Hz
• Nominal voltage CA: 42 V – 2.1A / 4A
• Voltage & charging CC: 42C – 2.1A / 4A
• Ambient temperature: 90 C / -15C
• Dimensions: 187 x 90 x 44.4 mm (LxWxH)
• Water ingress protection: IP20
• Weight: 690 grs
2.2 Compatible eBikes
The X20 System can only be assembled on eBikes which
were designed for the integration of X20 components. An
aftermarket- or retrofit application is not possible. The
eBike need to pass all the certifications and
homologations required by the specific regions in which
the bike is going to be sold. Please check the official
MAHLE SmartBike Systems website in order to access
our most updated list of eBikes on the market with our
X20 System:
Website: www.mahle-smartbike.com

3. Operation and use
Thanks for purchasing an eBike that includes the MAHLE
X20 System. This system includes a lot of connectivity
features as well as AI functions that will give to you the
chance to entry in the era of the new SmartBikes. This
chapter explains how to use the system and you must
read before any operation of you eBike system.
3.1. Operation Mode
In order to operate the system in a correct way, ensure
that the eBike system (including the rear wheel) is fully
connected and correctly assembled.
To ensure a correct use of the eBike system, first
disconnect the charging wire from the charging port of
the eBike. Do no ride the eBike while it is charging.
Ensure that eBike is fully charged before using it for the
first time. To ensure your bike is fully charged, we
recommend keeping the eBike system connected to the
power supply and charger for at least 2 hours. For
additional information on how to charge your eBike,
please check the chapter “Operations with the Charger /
Charging Process”.
Before starting your ride always ensure your battery is
sufficiently charged. Disconnect the charger of your eBike
and switch the system on by pressing the button of the
Head Control Unit once.
3.2. Use Cases
The X20 System is designed to be used as an electronic
component of a compatible full eBike.
3.2.1. Planned use
The intended use of our product is to assist the pedaling
of an EPAC (not for any other eBike application). All the
X20 components were designed to be integrated in a
complete eBike produced by a professional bicycle
manufacturer.
The system is designed to be used under the current
harmonized norms and certifications:
• Europe: EN15194:2017
• US / CAN (in progress!!): UL2849, UL 1310 (battery
charger)
• Australia: EN15194
Our product is designed under the requirements, which
the standards established for being used in EPAC
applications and certain environmental conditions in
which this kind of applications may be used like rain, salty
areas, mud, etc.
The MAHLE X20 System overachieves what the
standards require, but please also pay attention to what
the eBike manufacturer specifies regarding the system
integration and design information. Pay special attention
to:
• Mounting and dismounting of the rear wheel, the
PAS and the torque sensor inside the bottom bracket.
• Clean the system only under the specific MAHLE
recommendations inside this manual. Never use a
power washer to clean your eBike or the electronic
components of your eBike.
• When storing your eBike ensure a sufficient SOC of
all batteries.
3.2.2. Prohibited Use
You are not allowed to integrate our system in a
non-compatible EPAC that was certified under EN 15494
or in a regular bicycle. It is a breach of MAHLE standards
to manipulate the legal parameters (speed or power), to
repair the battery or to reuse it for any other device or
EPAC. It is a breach of MAHLE regulations to tamper our
components, to change the software and firmware
designed and approved by MAHLE, or to add electronics
components which modify the maximum assist speed. If
MAHLE terms are breached by non-compliance with the
foregoing, MAHLE does not carry any legal
responsibilities for damage caused to people or material.
The MAHLE system reserves the right to include
functions which can analyze and record any kind of
abnormal behavior such as too high a maximum speed or
abnormal data communication, which could be caused
by tampering the system. Any kind of manipulation shall
immediately void all MAHLE warranty terms.
3.2.3. Operative mode (In the event of
malfunction)
The system can operate in 3 different modes:
• Normal: Everything is OK.
Systems shows SOC and current assist level
• Alert: HMI line flashing ORANGE.
System does carry a level of malfunction, but your
riding and assistance are not restricted.
• Warning: HMI line flashing RED.
Malfunction that limits the assistance. Ebike propulsion
system is shut off. In this case, please reach out to the
MAHLE SmartBike Systems Service or your local
dealer
In case of any errors alerts (flashing ORANGE) or
warnings (RED), the system sends the error or warning
information through the Bluetooth® and ANT+ LEV
compatible display. Please pair your smartphone and to
check the error using the MAHLE APP My SmartBike or
check the error using the Pulsar ONE display (will display
the error code number).
There are 2 warning (RED) levels.
• System is ON but does not give assistance
• System starts automatically to SWITCH OFF
The list of error codes is attached at the end of this
document.
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MAHLE X20 System · Operation and Use
V.1.0.1 - 04/2022
3.3. Operation
3.3.1 Switching the system ON / OFF
Switching the system ON
Press the button of the head unit onceto turn the system
on. The LED of the Head Control Unit will light up and
‘’hello’’ will be displayed. If everything is in order, the LED
will display the battery charging status in white (SOC).
Switching the system OFF
To switch the system OFF, simply press and hold for 2
seconds the button of the Head Unit until the LED shows
a Goodbye animation. The LED will turn OFF after the
animation.
3.3.2 Automatic System Switching OFF
To save battery, when there is no speed and the
smartphone with the APP is not connected, after 5 min,
the system will switch OFF automatically by activation of
the Power Safe Mode. At any time, the system can be
switched ON again by following the normal procedure.
This auto OFF process also occurs while charging
process when the inner battery reaches 100% of SOC
3.3.3 Change the assist level
The assist levels can be changed through different
methods:
Control the assist level using the HMI
To increase the assist level, briefly press the button on the
Head Control Unit. The assist level of the eBike will
increase. Once you reached the highest assist level, by
pressing the button, the system will start the cycle again
assist-free.
The system does remember the last selected assist level
before the bike was switched off. If an error occurred
before the bike was switched off, the assist level will be 0.
Control the assist level using e-Shifters
The system will allow to optionally add electronic shifters.
The e-Shifters are based on 2 small micro buttons that
can be installed on your handlebar. If these 2 remote
buttons are connected to the Head Control unit, you can
also control the assistance of the eBike using the micro
buttons when the eBike system is switched ON.
The eBike manufacturer can configure or change the
functionality of the Left and Right remote buttons. The
functionality is set by default during the manufacturing
process. For more information on this product, check the
manual included in the e-Shifters or download it from the
website: www.mahle-smartbike.com
Control the assist level using Pulsar ONE display
Your system can be used with the wireless Pulsar ONE
display. The display has all information such as speed,
current assist level, batteries SOC, time, distance, power,
etc. The Pulsar ONE and your eBike communicates
automatically through ANT+. The Pulsar ONE display
comes with 3 buttons – a small one in the middle and two
big ones on each side. With this accessory, you can also
control the assistance of your eBike, by using the left and
right buttons on your Pulsar ONE display, when the eBike
is switched ON.
NOTICE
NOTICE
Operation
Left Short
Right Short
Left Hold
Right Hold
Assist Down
Assist Up
Reset Data
Turn ON/OFF Lights
Action
Operation
Left Short
Right Short
Left Hold
Right Hold
Assist Down
Assist Up
Lights ON/OFF
Walk Assist
Action

3.4. Switching the lights ON/OFF
If the lights on your eBike are connected to the X20
System you can control them using the HMI Head Control
Unit. Please ensure that the used lights are compatible
and a MAHLE compatible remote is used to activate or
deactivate the light system too.
There are two main modes to control the lights:
• Automatic Mode: with the Ambient Light Sensor and
according to environmental conditions the Head Unit
will activate/deactivate the lights accordingly.
• Manual Mode: user can take control of activating the
lights at any time, either via ANT+ LEV display or via
e-Shifters when installed.
The eBike manufacturer could establish an additional
automatic mode based on the switching ON/OFF of the
eBike.
Switching the lights ON
Press the LEFT button of the e-Shifter long to switch the
lights on. A “switching lights on” animation can be seen
on the LED bar. If everything is ok the LED bar will turn
back to the battery status.
Yellow color outer animation when switching ON the
lights
Switching the lights OFF
Press the LEFT button of the e-Shifter long to switch the
lights off again A “switching lights off” animation can be
seen on the LED bar. If everything is ok the LED bar will
turn back to the battery status.
Yellow color inner animation when switching OFF the
lights
The functionality of the LEFT and RIGHT button can be
changed by the manufacturer. Please check the manual
of your specific model for detailed information. Pressing
the button for longer can control both walk assist and the
lights. In accordance with particular regulations, the OEM
can setup the status lights of the eBike upon system
start.
3.5. Walk-assist Mode
To use the walk-assist mode, an additional remote
e-Shifter accessory is required.
To activate the walk assist you need to hold the right
button of the e-Shifter pressed down. Be aware that the
bicycle manufacturer can always customize the
functionality of the e-Shifters. The maximum speed
during walk-assist is 6 km/h (Approximately 10 miles). If
exceeded the walk assist will automatically shut off. The
walk-assist will also shut off when you release the button.
The color of the current assist level will be displayed at
50% of the LED bar, when the walk mode is active. This
will be visible while the mode is active.
Remember than the walk assist mode should only be
used when walking the bike. The wheels need to be in
contact with the ground to prevent injuries.
3.6. Information of the Head Unit - LED
The Head Control Unit permanently will inform you about
the two most important parameters:
• SOC, State of Charge of the battery
• Active Assist Level
NOTICE NOTICE
English
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Control Button Ambient light sensor
RGB Dynamic Line Set screw
NOTICE

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MAHLE X20 System · Operation and Use
V.1.0.1 - 04/2022
3.6.1. (SOC), State of Charge of the battery
The Head Unit will display the current battery status
(SOC) through the visible length of the LED bar. 100%
capacity, are represented through the full length of the
line. As the battery is slowly draining, the illuminated
length of the LED bar will decrease representing the
decrease in capacity. The LED bar will always keep a
minimum of one LED illuminated to be able to display the
assist level used.
The LED line is generated by 7 LEDs that can create
visual effects and animations. For the charging status and
the length of the illuminated LED bar the relation is the
following:
5-10% SOC - The system is limited to a maximum of 70%
of its maximum nominal power output.
0-5% SOC - The system is limited to a maximum of 40%
of its maximum nominal power output.
3.6.2. Current Assist Level
The system includes three different assist levels, which
can be customize by the user, using the MAHLE APP My
SmartBike. Each Assist level is represented by a different
color as seen in the following table:
3.6.3. Set the intensity of the LEDs
The main HMI button has a light sensor integrated. Using
this sensor, the HMI automatically will increase or
decrease the intensity of the LED line, to improve the
visibility of the information.
3.6.4. Other Information displayed by the
HMI
The battery status and the assist level are displayed
through the color and the length of the LED bar.
Depending on the status of the eBike system, additional
information can be communicated
Switching the bike OFF
A white color appears after briefly pressing the button
down.
Switching the bike ON
A white color appears after briefly pressing the button
down.
Charging Status while charge
Cyan color appears with a pulsating effect.
Battery Charged
Permanent green LED bar.
BLE connected or disconnected
Blue color appears.
Lights switched ON or OFF
Yellow outer color appears when lights are switched ON
Lights ON
Yellow inner color appears when lights are switched OFF
Lights OFF
Error
Flashing red light when the system is having an active
error. Please switch off the system and ensure the error is
solved.
Flashing orange light when the system is having an active
warning alert. The use of the system is not restricted but
attention should be paid to the warning.
Updating in progress
Flashing pink light when software update is performed on
the system.
Walk assist mode activated
The color of the current assist level will be displayed at
50% of the LED bar, when the walk mode is active. This
will be visible while the mode is active.
Iluminated LEDs
#7
#6
#5
#4
94 - 100%
82 - 93%
70 - 81%
56 - 69 %
36 - 55%
16 - 35%
0 - 15%
0 - 10 %
0 - 5 %
SOC
#3
#2
#1
#1 (Blink fast)
#1 (Blink slow)
Blink
Slow Blink
Fast
90% 80% 65% 50% 35% 15% 10% 5%
100%
Level
0 - No assist
1 - Minimum
2 - Medium
3 - Max
White
Green
Clear Brown
Purple
Color
#585858
#00710F
#EE420F
#9416FF
RGB
WARNING
Error Warning

3.7. Operation with the Charger
3.7.1. X20 My SmartBike Active Charger
X20 My SmartBike Active Charger includes CAN BUS
communication and a Micro-USB interface to perform
updates on full eBike System. This charger is compatible
with all X20 MAHLE inner batteries and Range Extenders.
The Active Charger allows fast charging with up to 4A,
using the CAN Communication port to identify the battery
model and current charging status, supplying the
appropriated charging current depending on the current
SOC.
It does include 2 LED bars to inform about the charging
mode and status, projecting a retro-illumination against
any surface i.e., the wall or the floor.
As an optional component there is a wall mount available
to place the Active Charger on the wall, keeping the
wiring organized when not connected to the eBike or
while charging.
3.7.2. Charging Process
To ensure that it is being charged correctly, please follow
these instructions
3.8. Updating Process
It is possible to update the system by using the
micro-USB port of the smart charger. To perform an
update, you need to connect the charger to your
computer and transfer the updating files to the charger.
Please follow this process:
3.8.1. Uploading files to the Active Charger
1. Connect the charger to the power outlet.
LED of the charger will display a steady
WHITE light.
Make sure there is no cable connected
to the micro-USB port before charging.
2. Connect the charger to the charging port on the eBike
3. Charge process finished
LED of the charger and the HMI of the
bike will turn CYAN.
Breathing effect: From high to low
frequency by increasing level of
charge.
Once charging is completed, the LED
of the HMI will be a steady GREEN
light.
Disconnect the charger from the
power source before disconnecting
from the eBike.
Error during charging process
If a critical error occurs while charging,
the LED of the charger will flash in
RED.
1. Disconnect the charger of the Power outlet
No LED will be operating.
3. Disconnect the charger of your computer
No LED will be operating.
2. Connect the charger to your computer using
micro-USB port
LED of the charger and the HMI will
turn to a PURE BLUE light.
Copy the unzipped update files
(update_MUT.bin) to the new Drive Unit
(MAHLE_UTOOL) which will appear on
your computer and safety remove the
new drive on your computer.
Error while uploading
If an error occurred during the
uploading process, the LED of the
charger will turn to a steady RED light
for 10 seconds. After that, the charger
goes back to normal operation.
English
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100%
Updating...

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MAHLE X20 System · Accessories
V.1.0.1 - 04/2022
3.8.2. Updating eBike system
Once the files are into the Active Charger you can update
your system. For updating a second eBike you will need
to repeat the full updating process.
3.9. Battery Use
MAHLE SmartBike Systems does use high quality cells
for both, inner- and external batteries. We do this to get
the most out of our minimalistic battery following our
LIGHT, SPORT, SMART premise. To ensure a long battery
life, please follow the guidelines below:
• One important factor is the number of charging
cycles – every time you charge the battery it will
degrade.
• If you store the battery, try to keep the battery status
between 30% and 60%.
• Don’t leave your bike exposed to the sun for
extended periods
• Don’t expose the battery to cold temperatures for
extended periods of time.
• When starting an activity, do not use the maximum
assist right away – your battery needs to reach its
operating temperature first
• Do not store your battery 100% charged for long
periods and remember to drain it frequently
• When storing your bike for longer periods of time
ensure the temperature stays within 10-20 degrees.
4. Accessories
Your X20 System is compatible with various accessories.
Your eBike might already be initially equipped with some
additional accessories from brand side. If your eBike is
not equipped yet with additional components, the
following accessories can always be added to the X20
System:
• Pulsar ONE display
• e-Shifters
• Range Extender
4.1. Pulsar ONE display
Pulsar ONE is an ANT+ eBike computer developed by
MAHLE specially designed to be used with ANT+
compatible MAHLE systems (X35+ or X20). The Pulsar
ONE connects wireless to the eBike system using the
ANT+ LEV communication protocol (Light Electronic
Vehicle – all new MAHLE systems are fully compatible).
The 2.1” wide screen lets you see vital information about
your eBike system such as battery level, assistance level,
light system status, range and errors, as well as basic
riding information such as speed or time. This information
is complemented by additional essential data for any
rider, such as average speed, maximum speed, ride time,
ride distance, eBike odometer, heart rate, cadence, etc.
Includes display, Screen protector, battery CR2032 and
user manual.
• 2.1” black & white LCD with 3 buttons
• Wireless connectivity by ANT+
• Waterproofness IP67
• Battery type CR2032 (Included)
• Certifications (CE, FCC, IC, KCC, Telec and RCM)
ANT+ LEV, HR, CAD, PWR, CTF
• Dimensions (57.7 mm x 41.1 mm)
• Weight 28 grs (with CR2032)
You can use the buttons of the display to control the
assist levels and the lights. Further information on this
product can be found in the user manual.
Remember a battery is considered as a consumable
good.
1. Connect the charger of the Power outlet
LED of the charger will display a steady
WHITE light.
2. Connect the Charger to the eBike
3. Update Completed
Connect the charger to the eBike as
you would connect it for a normal
charging process. The LED of the
charger will constantly flash in PURPLE
while the update is being performed.
Once the update process is finished
the LED of the charger will turn to a
steady GREEN light for 10 seconds.
After that, the charger goes back to
normal operation.
Error while uploading
If an error occurred during the updating
process, the LED of the charger will
turn to a steady RED light for 10
seconds. After that, the charger goes
back to normal operation.
NOTICE
Pulsar ONE display
SKU: 330 100 000 00 000
NOTICE

4.1.1. Pulsar ONE holders
There are two different optional holders to place the
display in 4 different positions. It is also possible to use
other GARMIN compatible device holders. To ensure a
safe installation, please ensure you are using a
compatible holder with your Pulsar ONE display:
4.2. e-Shifters
e-Shifters is a set of 2 small optional buttons connected
to the Head Unit which allow to control the functions of
the MAHLE SmartBike System directly form the
handlebar (assist level, lights, etc.). The minimalist design
allows them to be installed independently from the
handlebar used (drop- or flat bar).
By pressing the e-Shifters, whether briefly or for longer,
different commands are sent to the system. A maximum
of 2 e-Shifters per eBike can be installed (left and right).
The e-Shifters give haptic feedback to the rider by
vibrating (under patent) whenever the status of the
system is changed to not draw the attention away from
riding.
Using the e-Shifters can help to increase the safety while
riding by avoiding removing the hand from the handlebar.
Additionally, the vibration of e-Shifter buttons deliver
additional information to the rider when the APP or the
eBike system changes the status or reports an alert.
To upgrade e-Shifters to your X20 equipped bike, please
get in touch with your local dealer to ensure a correct
installation and connection to the X20 System. The
following configurations are available:
Giftbox + Y-Joint + 2 e-Shifters with 720mm length wire +
2 Silicon Bands + Manual
Giftbox + Y-Joint + 2 e-Shifter with 970mm length wire +
2 Silicon Bands + Manual
4.2.1. e-Shifters Installation
The e-Shifters allow to be installed in various ways and
areas of the handlebars. The included e-Shifter rubber
hoods can be used to install the e-Shifters in every
possible area of the handlebar. Without the rubber hoods,
the e-Shifters can be installed under the bar tape on drop
bars.
Curved - Road and Gravel
The ergonomic design of e-Shifters and rubber hoods
allows the installation in various areas of the handlebar.
Pulsar ONE Sport holder
SKU: 330 100 000 01 000
Pulsar ONE Urban holder
SKU: 330 100 000 02 000
e-Shifter 720
SKU: 350 100 000 00 200
e-Shifter 970
SKU: 350 100 000 00 300
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V.1.0.1 - 04/2022
Flat – Mtb and Commuter
The ergonomic design of the e-Shifter and rubber hoods
allows them to be placed in a perfect, easy to reach
position.
4.3. e185 - Range Extender
The e185 Range Extender is our latest generation of
external batteries and can always be added to the X20
System. The e185 is working as an independent battery
supplying its power directly to the motor without any
interference of the main battery. With the new My
SmartBike APP, it is now possible to customize the power
consumption of your eBike betwenn the main and the
external battery.
The Range Extender carries 171Wh in addition and
allows you to increase your range drastically, while only
adding 1Kg of extra weight to the system. This will
upgrade your total capacity by 77% when added to the
iX250 battery and 53% when added to the iX350 battery.
The new designed holder for the e185 Range Extender
follows the design, size and mounting points of a regular
bottle cage and can therefore also be used to carry a
regular bottle when the Range Extender is not used.
4.3.1. Range Extender Pack Components
The Range Extender e185 pack includes:
• Weight: 1.100 grs.
• Waterproofness IP67
• Capacity: 177Wh
• Compatible with standard water bottles
• 4 x 15mm slotted holes (64mm standard distance)
• Weight: 46 grs.
Holder
SKU: 24010414300000
Battery Pack e185
SKU: 41010400000000
Rubber (to lock the holder)
SKU: 24010414301000

031
Index
1. Introducción
1.1 Advertencias generales................................. 32
1.1.1 Sobre advertencias................................. 32
1.2 Mantenimiento, almacenamiento y
transporte........................................................ 32
1.2.1 Cuidado del motor, HMI y accesorios ..... 33
1.2.2 Cuidado de las baterías..........................33
1.2.3 Cuidado del cargador activo................... 33
1.2.4 Cuidado de la eBike ............................... 33
1.3 Transporte de su eBike................................. 33
1.3.1 Transporte de una eBike completa por vía
terrestre......................................................... 33
1.3.2 Transporte de una eBike completa por vía
aérea .............................................................. 33
1.3.3 Transporte de una eBike completa por vía
tren................................................................ 33
1.3.4 Transporte de baterías para el servicio
técnico ........................................................... 34
1.4 Procedimiento de carga seguro....................34
1.5 Servicio de mantenimiento............................ 34
1.6 Reciclaje....................................................... 34
1.7 Certificaciones de producto.......................... 34
1.7.1 Información importante sobre la HMI ...... 34
2. Descripción general
2.1 Especificaciones .......................................... 36
2.1.1 Motor X20 ............................................. 37
2.1.2 Sensor de par/cadencia X20 ................. 37
2.1.3 iX250 – Batería interna X20 .................... 37
2.1.4 iX350 - Batería interna X20 .................... 37
2.1.5 Unidad de control principal de la HMI ..... 38
2.1.6 Conector de la motor X20 ......................38
2.1.7 Puerto de carga...................................... 38
2.1.8 Cargador activo......................................38
2.2 eBikes compatibles ...................................... 38
3. Funcionamiento y uso
3.1 Modo de funcionamiento.............................. 39
3.2 Casos prácticos ...........................................39
3.2.1 Uso previsto ........................................... 39
3.2.2 Uso prohibido......................................... 39
3.2.3 Modo de funcionamiento (En caso de mal
funcionamiento) ............................................... 39
3.3 Funcionamiento............................................ 40
3.3.1 Encendido y apagado del sistema .......... 40
3.3.2 Apagado automático del sistema............ 40
3.3.3 Cambiar el nivel de asistencia................. 40
Control del nivel de asistencia mediante la
HMI .............................................................. 40
Controla el nivel de asistencia con los cambios
electrónicos.................................................. 40
Controla el nivel de asistencia mediante la
pantalla Pulsar ONE...................................... 40
Español
3.4 Encendido y apagado de las luces ............... 41
3.5 Modo de asistencia a la marcha ................... 41
3.6 Información de la Unidad Principal - LED...... 41
3.6.1 Nivel de carga de la batería (SOC) .......... 42
3.6.2 Nivel de asistencia actual........................ 42
3.6.3 Ajuste de la intensidad de los LED.......... 42
3.6.4 Otra información mostrada por la HMI....42
3.7 Funcionamiento del cargador activo ............. 43
3.7.1 Cargador activo X20............................... 43
3.7.2 Proceso de carga...................................43
Error en el proceso de carga ........................43
3.8 Proceso de actualización.............................. 43
3.8.1 Subir archivos al cargador...................... 43
3.8.2 Actualización del sistema eBike .............. 44
3.9 Uso de la batería .......................................... 44
4. Accesorios
4.1 Pantalla Pulsar ONE .................................... 44
4.1.1 Soportes Pulsar ONE ............................ 45
4.2 Cambios electrónicos (e-Shifters) .................45
4.2.1 Instalación de los e-Shifters ................... 45
4.3 Extensor de rango e185 ..............................46
4.3.1 Elementos del paquete de extensor de
rango .............................................................. 46
4.3.2 Cables del extensor de rango ................ 47
5. Aplicación y servicios
5.1 Aplicación móvil My SmartBike .................... 49
5.1.1 APP para Smartphones: funciones
principales .................................................... 49
5.1.2 APP para Smartphones: ajustes del motor
................................................................... 49
5.1.3 Creación de la cuenta de la APP para
Smartphone .................................................. 49
5.2 APP My SmartBike para navegador web ..... 49
5.2.1 Aplicación WEB: funciones principales 49
5.2.2 Aplicación WEB: creación de cuenta .. 50
6. Servicio de mantenimiento
6.1 Desmontar y montar la rueda trasera ........... 50
6.1.1 Desmontaje de la rueda trasera ............. 50
6.1.2 Montaje de la rueda trasera ................... 51
6.2 Otros servicios de mantenimiento ................ 51
6.2.1 Servicio de mantenimiento de la rueda libre
y pedalier ........................................................ 51
6.2.2 Servicio de mantenimiento de batería, motor
y unidad principal ........................................... 51
6.2.3 Sustitución de la conexión automática ... 52
6.3 Garantía ...................................................... 52
6.4 Preguntas frecuentes ................................... 52
6.5 Códigos de error ......................................... 53

1. Introducción
Gracias por elegir el Sistema MAHLE X20 para su nueva
SmartBike.
Lea con detenimiento este manual antes de poner en
marcha el sistema. De lo contrario, o si no entiende sus
instrucciones, puede provocar lesiones graves o la
muerte.
El producto y sus especificaciones están sujetos a
modificaciones sin previo aviso.
Este documento está redactado en español y su
contenido deberá prevalecer en caso de cualquier error
de traducción o malentendido en la interpretación de las
traducciones del mismo por parte del cliente.
Este manual incluye las instrucciones para el sistema de
la serie X20, que consta de los siguientes elementos:
• Motor
• Unidad principal
• Baterías internas
• Sensor de par/cadencia
• Cargador activo
Todos los documentos relevantes del aistema de la serie
X20, incluido este manual de usuario, pueden
descargarse en nuestra página web:
www.mahle-smartbike.com
Los elementos del Sistema X20 están certificados como
un producto completo para garantizar su total seguridad
y solo puede sustituirse con un recambio original de
MAHLE SmartBike Systems para continuar garantizando
la seguridad de todo el sistema. Cualquier manipulación,
modificación o reparación por parte de un tercero no
autorizado por MAHLE anulará de forma automática las
condiciones de la garantía y la certificación original,
además de eximir a MAHLE de cualquier responsabilidad
penal o civil.
Solo los proveedores certificados de MAHLE SmartBike
Systems, en lo sucesivo MAHLE, pueden realizar
reparaciones o sustituciones.
Este manual no se puede reproducir de otra manera que
no sea en su totalidad, excepto con la aprobación previa
por escrito de MAHLE SmartBike Systems.
1.1. Advertencias generales
Rogamos preste especial atención a cualquier símbolo
de advertencia destacado con estos gráficos que
aparezca en el sistema.
1.1.1. Sobre advertencias
Este manual contiene indicadores de PELIGRO,
ADVERTENCIA y PRECAUCIÓN relativos a las
consecuencias de la falta de uso, montaje,
mantenimiento, almacenamiento, inspección y deshecho
de las eBikes de MAHLE de forma segura. Por su parte,
la combinación del símbolo de alerta de seguridad y la
palabra PELIGRO indica una situación de riesgo que, si
no se evita, puede provocar la muerte o lesiones graves.
Conserve todas las advertencias e instrucciones de
seguridad en el futuro y no abra el motor ni la batería por
su cuenta. Asimismo, el sistema no necesita
mantenimiento y solo expertos cualificados deben abrirlo
y repararlo con piezas de repuesto originales y
herramientas específicas, ya que la apertura no
autorizada de un sistema provocaría la caducidad de la
garantía. Todos los elementos del motor y de la eBike
solo pueden sustituirse por elementos idénticos o
específicamente homologados por el fabricante de su
eBike para así protegerla de daños. No modifique lel
motor, la batería o cualquier otro elemento, ni añada
ningún otro producto no aprobado para mejorar el
rendimiento o la manipulación, puesto que en caso de
activación accidental, existe riesgo de accidente. Por otro
lado, tenga cuidado al tocar la superficie de su motor,
dado que la superficie se puede calentar
considerablemente y provocar quemaduras en la piel. La
función de asistencia a la marcha solo puede utilizarse
cuando se acciona la eBike y requiere el uso de mandos
específicos. Si las ruedas no tienen contacto con el suelo
al utilizar esta función, existe riesgo de sufrir lesiones.
Utilice únicamente baterías originales MAHLE aprobadas
por el fabricante de la eBike, ya que el uso de baterías no
autorizadas puede causar lesiones o incendios. Por
último, respete la normativa regional y local en relación
con las eBikes y Pedelecs.
1.2. Mantenimiento, almacenamiento y
transporte
El motor, las baterías y los elementos principales están
diseñados para un uso prolongado y solo debe seguir
algunas pautas sencillas y fáciles para prolongar la vida
útil del sistema MAHLE mediante el cuidado adecuado
durante el uso, la limpieza y el transporte.
Queda prohibida la manipulación de los elementos o del
sistema completo de la eBike por parte de niños.
• Póngase en contacto con el punto de compra o con
un distribuidor de bicicletas para obtener información
sobre la instalación y el ajuste de los productos que
no se encuentran en el manual del usuario.
• No desmonte ni modifique este producto.
• Existen pequeños conectores impermeables. No
repita la conexión y desconexión, ya que puede
perjudicar la funcionalidad.
• Los elementos están diseñados para ser totalmente
impermeables y soportar condiciones de conducción
en climas húmedos. No obstante, no los meta en
agua de forma deliberada.
ADVERTENCIA
PRECAUCIÓN
AVISO
PELIGRO
X
032
MAHLE X20 System · Introducción
V.1.0.1 - 04/2022

• No limpie la bicicleta en un túnel de lavado de alta
presión, puesto que si entra agua en alguno de los
elementos, pueden producirse problemas de
funcionamiento u oxidación.
• No utilice diluyentes o sustancias similares con el fin
de limpiar los productos para así evitar dañar las
superficies.
• Tenga cuidado de que no entre agua en el terminal.
La garantía no cubre el desgaste natural y el deterioro de
los productos por el uso normal y paso del tiempo. Por
otro lado, el X20 se puede instalar en eBikes infantiles,
pero no deje al niño sin supervisión y siga las
instrucciones de seguridad del fabricante de la eBike
para este tipo de uso.
Los niños no deben encargarse de la limpieza y el
mantenimiento sin supervisión.
1.2.1. Cuidado de la unidad de
accionamiento, HMI y accesorios
Utilice un trapo limpio para eliminar el polvo o el barro de
la superficie del motor, de la HMI (pantallas, botones o
mandos) y de los accesorios externos. No lave nunca
ninguno de los elementos de su eBike con una
hidrolimpiadora.
Puede limpiar o sustituir la rueda libre y el eje de pedalier
siguiendo las instrucciones específicas de este manual o
del manual del fabricante de la bicicleta.
Al sustituir el rotor del motor, asegúrese de que los
tornillos cumplen las siguientes especificaciones:
1.2.2. Cuidado de las baterías
Las baterias, especialmente las internas, solo deben ser
sustituidas por un servicio técnico oficial. Incluyen
conexiones selladas que protegen contra los cortes, pero
no manipule ni conecte nada entre los elementos. No
lave nunca las baterías externas con una hidrolimpiadora.
1.2.3. Cuidado del Cargador activo
Desconecte el cargador y toda la alimentación general
para cualquier operación de limpieza. El cargador está
destinado exclusivamente para su uso en interiores, así
pues, no lo exponga a condiciones de humedad, lluvia o
nieve.
1.2.4. Cuidado de la eBike
Mantenga el sistema de su eBike limpio y seco en
invierno o en caso de almacenamiento a largo plazo,
cuyo nivel de carga recomendado es de al menos el
60-80 %. Para garantizar un nivel de carga correcto,
puede comprobar la longitud de la línea de LED de la
HMI, o conectar a la bicicleta la pantalla Pulsar ONE o la
aplicación del teléfono.
El consumo de energía puede aumentar
considerablemente durante su uso en invierno,
especialmente cuando la temperatura desciende por
debajo de 0 °C. Por ello, cargue completamente la eBike
y las baterías externas antes de cualquier uso en invierno
y recuerde que la autonomía de su eBike podría verse
reducida.
1.3. Transporte de su eBike
Existe una normativa específica para el transporte de las
eBikes y las baterías por vía terrestre, aérea/marítima o
ferroviaria. Asimismo, existen recomendaciones
generales relativas a las baterías internas y externas. No
obstante, recuerde que, en cualquier caso, la mejor
opción es transportar la batería por debajo del 30 % de
carga. Compruebe la normativa local para un sistema
completo de eBike.
1.3.1. Transporte de una eBike completa por
vía terrestre
La batería interna no debe retirarse de la bicicleta para su
transporte, pero sí las externas para poder transportarlas
en una zona segura dentro del vehículo.
1.3.2. Transporte de una eBike completa por
vía aérea
La IATA (Asociación Internacional de Transporte Aéreo)
rechaza el transporte de baterías de eBike, por lo que
debe comprobar si puede transportar su eBike sin la
batería interna y enviarla por separado para instalarla en
su destino.
1.3.3. Transporte de una eBike completa por
vía tren
En la mayoría de los casos se permite el transporte de
eBikes en el interior de los trenes, cuando estos no
disponen de una zona segura específica para su
transporte. Sin embargo, consulte la normativa local o a
su empresa de transporte antes de iniciar el viaje.
1.3.4. Transporte de baterías para el servicio
técnico
Si por alguna razón necesita enviar la batería, este
proceso lo debe realizar un proveedor oficial siguiendo
las normas específicas de transporte de mercancías
peligrosas, las recomendaciones de MAHLE y las del
fabricante de la eBike. Para ello, la batería debe
colocarse en una caja específica y certificada y se debe
complementar con toda la documentación oficial, es
decir, el informe MDSD. Así pues, este proceso no
pueden realizarlo particulares.
ATENCIÓN
Max. 2,8 mm
Min. 8 mm
Max. 10 mm
033
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