MAHLE RemotePRO User manual

RemotePRO
Remote Diagnostics Multi
language
user manual

RemotePRO
User Manual
04

RemotePRO
User Manual 05
Contents
1. General information
1.1 General notes 07
2. Identification
2.1 Manufacturer identification 08
2.2 Model identification 08
2.3 Reference directives 08
3. About this manual
3.1 Purpose of the manual 09
3.2 Recipients 09
3.3 Supply and storage 09
3.4 Symbols used in this manual 10
4. Safety
4.1 Precautions for device operation 11
5. Device Description
5.1 Description 12
5.2 Supplied items 12
5.3 Main elements 13

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6. Installation
6.1 Minimum requirements 15
6.2 Device configuration 15
6.3 Connecting the RemotePRO to the LAN 17
7. Usage
7.1 Connecting RemotePRO to the vehicle 21
7.2 Use of the portal 22
7.3 Remote service request 24
7.4 Manual entry of a remote service request 29
7.5 Sending reports 31
8. Displayable messaging
8.1 General pages 32
9. Cleaning 37
10. Disposal
10.1 Device disposal 38
10.2 Packaging disposal 38

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User Manual 07
1. General information
1.1
General notes
Thank you for purchasing this device
RemotePRO.
The device is a device for remote automotive di-
agnostics.
All rights reserved.
This manual may not be reproduced, in part or
entirely, either in printed or digital form.
Printing is permitted for the exclusive use of user
and operators of the device to which this manual
refers.
MAHLE Aftermarket Italy S.r.l. and the resourc-
es employed in the production of this manual do
not assume any responsibility deriving from the
improper use of both the manual and the device,
guaranteeing that the information contained in
this manual has been carefully checked.
The product can be subject to changes and
improvements. MAHLE Aftermarket Italy S.r.l.
reserves the right to modify the information con-
tained in the manual without notice.
The manufacturer assumes no responsibility for
damage or injury to persons, animals and prop-
erty in the following cases:
nDamage to the product due to factors ex-
ternal to the manufacturer or non-compli-
ance with current legislation
nModifications made to the product without
express written authorization of the man-
ufacturer
nUse for purposes other than those de-
scribed in this manual

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User Manual
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2. Identification
2.1
Manufacturer identification
The device is manufactured by:
MAHLE Aftermarket Italy S.r.l.
Via Diesel 10/A - 43122 Parma (Italy)
Phone [phone] - Fax [phone]
email [email protected]
internet www.mahle-aftermarket.com
2.2
Model identification
The device covered by this manual is:
nModel: RemotePRO
2.3
Reference directives
The device is manufactured in compliance with the
relevant EU Directives applicable to its marketing.
Device data is indicated on its technical data plate.
European Union: The equipment com-
plies with the following applicable directives:
n2014/30/EU - EMC
UKCA: The product complies with the re-
quirements of the following UK regulations:
nElectromagnetic Compatibility Regulations
2016 (S.I. 2016/1091)

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User Manual 09
3. About this manual
3.1
Purpose of the manual
This manual describes the device RemotePRO.
In case of any doubts about the correct inter-
pretation of the instructions, please contact the
Technical Assistance Service to obtain the nec-
essary clarifications.
3.2
Recipients
This manual is intended for use by trained
professionals who are responsible for operating
the device RemotePRO.
3.3
Supply and storage
This manual is provided in electronic format.
Keep this manual with the equipment for easy
reference.
This manual is an integral part of the security
system, therefore:
nit must be kept intact
nit must be kept with the device until dem-
olition

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User Manual
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3.4
Symbols used in this
manual
Symbols are used throughout this manual to em-
phasize key information. The following symbols
are used:
Caution
Symbol used to identify import-
ant warnings for the operator
and/or the device safety
Prohibition
Symbol used to identify
operations that must not be
performed or behavior that
must not be adopted as it
could cause personal injury or
damage to the device
Obligation
Symbol used to identify infor-
mation of particular importance
in the manual

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User Manual 11
4. Safety
4.1
Precautions for device
operation
nUse this device in environments with tem-
peratures within 0° to 60 °C.
nMake sure the device is not subjected to
extreme temperatures or prolonged expo-
sure to direct sunlight, which could cause
it to heat up
nDo not expose the device to rain or exces-
sive moisture, as this may cause irrepara-
ble damage to the unit
nDo not use broken or damaged connecting
cables
nDo not use this device in direct contact with
heat sources
nDo not use this device in environments with
an explosive atmosphere
nDo not immerse the device in water
nDo not spill water or other fluids on the de-
vice
nDo not expose the device to excessive dust
nDo not place the device on live electrical
terminals
nIf the following technical problems occur,
do not use the equipment and contact the
authorized service center or your dealer:
+ The connecting cables are damaged
+ A liquid was spilled on the device
+ The device exhibits abnormal operation

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5.1
Description
RemotePRO is a device for remote automotive
diagnostics.
The device RemotePRO, connected to a vehi-
cle and a network with Internet access, allows a
MAHLE remote service technician to perform di-
agnostic, calibration and programming functions
on the vehicle itself.
5.2
Supplied items
Depending on commercial configurations, stan-
dard supplied accessories may vary. Below are
the items present in the standard configuration.
Supplied items
aRemotePRO
bLAN network cable
cQuick Start Guide
dOBD cable
5. Device Description
b
c
a
d

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User Manual 13
5.3
Main elements
Main elements
a Navigation arrow Not used
b Navigation arrow Not used
c Confirm Press to confirm the display of the message on the LCD
screen
d Reject Press to reject the display of the message on the LCD screen
e WPS button Press for 2 seconds to set up RemotePRO on a new Wi-Fi
network with WPS functionality
f Power LED Steady green when the device is powered
g LED connection nBlinking green when the device is not connected to the
Internet
nSteady green when the device is connected to the In-
ternet
h Warning LED Flashing if RemotePRO has uploaded a configuration file to a
USB stick inserted in the device

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a
b
c
efg hd

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User Manual 15
6.1
Minimum requirements
nInternet connection with minimum 10
Mbps upload/download speed
nEthernet port for RemotePRO's connection
to the Internet
nVehicle battery charge maintainer (min 70
Amp). Not supplied
nValid email address in the "Settings | Per-
sonal | Account" menu of the diagnostic
application
nValid diagnosis license and sufficient credit
from MAHLE Coins (MC) in the "Settings |
System | License" menu of the diagnostic
application
nDiagnosis terminal with active Internet con-
nection
nPC with Internet browser for Wi-Fi config-
uration
6. Installation
Device configuration
1Login to the instrument
Note: For the first installation only,
enter the SN# (User name) and KEY
(Password) printed on the back of the
RemotePRO in the "Settings | Personal
| RemotePRO Account" section of the
diagnostic application
2After login, the Home page of the
terminal is displayed. Click on the Re-
motePRO button to access the portal
3The Login page of the portal is
displayed
6.2
Device configuration

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1
2 3

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User Manual 17
Connecting the RemotePRO to the LAN
1Connect the LAN network cable (sup-
plied) to the VCI RemotePRO and the
Ethernet port equipped with Internet
access
2Configure, if Wi-Fi is desired (see par.
"Wi-Fi configuration")
6.3
Connecting the
RemotePRO to the LAN

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User Manual
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Wi-Fi configuration
1Open the Internet browser on a PC or
smartphone.
Note: The PC or smartphone must
be connected to the same Internet
network as RemotePRO
2Type the IP address of the Remote-
PRO device into the address bar of
the Internet browser being used
Note: The IP address is located on
the second line of the RemotePRO
device
3Select the name of the Wi-Fi network
from the SSID drop-down menu (a)
4Write the password of the selected
network in the PASS PHRASE field (b)
Wi-Fi configuration
You must have connected
RemotePRO to the LAN and the
vehicle in order to view the IP of
the device.
5Select the security protocol from the
SECURITY TAPE drop-down menu (c)
Note: It is recommended to use WPA
/ WPA2
6Click on SEND (d)
7The configuration confirmation page is
displayed. You can disconnect the LAN
cable and reboot the device

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User Manual 19
2
3 4 5 6
7
a
d
b
c

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7. Usage
In case of complex procedures, be
sure to keep the vehicle charged
through the battery maintainer.
You must have connected
RemotePRO to the Internet (via
cable or Wi-Fi network) and the
vehicle.
Check the availability of MAHLE
Coins (MC) to take advantage of
the service. In case new credit is
needed, contact your Dealer.
Verify that you have a valid
diagnostic license (of the
associated diagnostic device).
The remaining credit and license status are
displayed at the top of the HOME page of the
RemotePRO portal (see figure below).

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User Manual 21
Connecting RemotePRO to the vehicle
1With ignition key in the OFF position,
connect the battery maintainer to the
vehicle and start it
2Next, turn the ignition key to the ON
position and connect RemotePRO's
OBD cable to the vehicle
OFF
ON OBD
7.1
Connecting RemotePRO
to the vehicle
3RemotePRO starts and displays:
nOn the second line, the IP address
assigned to the device
nOn the fourth line the words "Con-
nected and standing by"
4RemotePRO is now started and a
remote service request can be sent
Do not disconnect RemotePRO
with dashboard or engine ON.

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Elements of the portal
a Menu Enables access to the following pages:
nHOME
nNEW REQUEST
nDISCONNECT
b Credit / License Status View MAHLE Coins (MC) remaining credit and license status
c Pending Click to access the PENDING page
d Submitted Click to access the page with SUBMITTED
e Completed Click to go to the COMPLETED requests page
f Chat Click to go to the CHAT page
7.2
Use of the portal