Mark2 Step Thru User manual
USER MANUAL
Introduction 1
Overview
Use of this manual 2
Explanation of parts 4
Assembly
Front wheel installation 7
Pedal installation 8
Seat installation 9
Attaching the handlebars 9
Seat adjustment 11
Tyres and gears 12
Battery & Charger
Battery and charger overview 13
Battery installation 15
Charging instruction 16
Charging care 17
Range and storage 18
Meter Operation
Meter instruction 21
Safety
Safety 22
Practical
Emergency 30
Cleaning, lubrication and storage 32
Maintenance recommendations 33
Quick release mechanisms (QR) 36
Technical Information
Technical data 37
General Information
Environment 39
Legal 40
Mark2 Guarantee Programme 42
Insurance 42
Contents
Introduction
Introduction | Page 1
Congratulations on your purchase of a new Mark2 electric bike!
Every Mark2 has been designed with intelligently integrated and hidden
electronics, supreme reliability and exceptional ease of use. But more
than this, they are a means of bringing real fun, enjoyment and a true
sense of freedom. We adore our product for its ability to deliver this,
and we really hope you do too.
For safety reasons, it is most important that you read this User Manual
before you operate the bike, as it contains some important information
concerning the use and maintenance of your new eBike. Improper
handling can reduce its riding, performance and most importantly, cause
danger to your health and safety.
Safety Notice
Do not at any time dismantle or disassemble any of the eBike
components. Please check all parts are tightened and locked before
riding. Please make sure that the battery charger and charging plug
are always kept dry and do not get wet. The charger should only be
cleaned with a dry cloth. Never use a wet cloth, oil or any other liquid.
Use of this manual
(!!!) – This symbol is used to highlight an
instruction that concerns safety or requires
special attention.
You should pay particular attention to the texts
marked by this symbol and the warnings to avoid
potential risks of injury to yourself or damage
to your eBike. It is important that anyone who
uses the eBike is familiar with and follows the
instructions
We, Mark2, are ready to consult you and, if
necessary, to provide timely and competent
support. To contact us, please email
Product Description
Your eBike is produced, and CE approved
according to the guidelines in Standard ISO4210
and EPAC EN 15194.
The frame is manufactured from aluminium,
which provides a strong, rigid and lightweight
construction.
To achieve optimal weight distribution and to hide
the electronics from the untrained eye, the motor
has been integrated into the rear hub and the
battery integrated into the downtube.
The Mark2s handle and ride brilliantly with or
without the power assistance.
To ensure safety while riding, the electrical
controls have been ergonomically designed for
comfortable use.
Appropriate Use
Your Mark2 has been designed as a rugged
and tough eBike. As well as being capable on
the road, it is well suited to limited off-road
conditions. Specifically, this means a normal
Overview
and reasonable use of the eBike on terrains that
cannot be classified as a road
We must stress that your Mark2 should not be
used on off-road terrain that exceeds these
limits, such as sports activities, jumping, riding
down from mountain peaks or downhill on rough
terrain, freestyle, extreme ride, etc. Your Mark2
is not designed for the challenging and harsh
conditions experienced at such special events,
stunts and acrobatic performances. The eBike
must only be used as intended.
Extreme use may be dangerous. The user is
responsible for any injuries or material damages
that they suffer due to extreme or improper use
of the product or when used for purposes which
the eBike has not been designed and built for.
If the purchased eBike is intended to be used
by a minor, it is of uttermost importance for
an adult or a parent to present the child with
this instruction in an appropriate way. It is
obligatory to pay particular attention to the safety
measures, the behaviour on the road, and how
important it is to follow the rules to avoid the
risk of serious injuries or impairment. It is the
responsibility of the adult or parent to evaluate
the readiness of the minor for the use of the
ebike.
It is the responsibility of the rider to know and
follow the national and local laws and rules.
Overview | Page 3
Explanation of Parts - Model Step Thru
The diagram to the right provides an overview of the parts
on your new eBike. These will be referenced throughout the
manual, and it may be useful to bookmark this page for quick
reference.
1. Handlebar
2. Display
3. Front fork
4. Mud guard
5. Tyre/ Inner tube
6. Spokes
7. Disc Brake
8. Hub
9. Brake Caliper
10. Battery
11. Pedal
12. Chainwheel
13. Motor power disconnect
14. Chain
15. 7 Speed Derailleur
16. Luggage Carrier
17. Seat Post
18. Seat
19. Stand
Overview | Page 5
1
2
345
6
7
8
9
10
12 11
13
14
15
16
18
17
19
Necessary tools:
• Wrenches from 8 to 15 mm
• Hexagon socket wrenches from 2 to 8
mm (Allen keys)
• Flat-head screwdriver
• Cross-head screwdriver
• Knife or snips
Take the eBike out of the cardboard box
and cut out all the plastic ties fixing the
disassembled components.
When removing the front wheel, you should
bear in mind that the crank arm may be
entangled with the spokes, and if you are
not careful, you may bend them.
Please, remove all the packaging parts
carefully, especially if you use a knife or a
blade. Proceed in such a way as to avoid
scratching any part of the eBike or cutting
one of the tyres.
Your Mark2 requires some adjustments and
minor assembly before it can be ridden. You
may need to attach the front wheel to the
quick release mechanism, straighten the
handlebars and attach the pedals and seat
post. These processes are outlined on the
next few pages.
Assembly
Assembly | Page 7
1. Front wheel installation
Mount the front wheel, making sure you guide
the rotor between the brake pads carefully.
Close the quick-release and verify that the
wheel is securely fixed. For further help with the
Quick-Release (QR) mechanism, please go to
page 3X.
Make sure the front wheel is accurately centred
between the fork blades and ensure the QR
lever is properly closed. After mounting the
wheel and tightening the QR pull the brake lever
several times and then spin the wheel.
The rotor must not drag on the brake caliper
and shouldn’t rub on the brake pads either.
2. Pedal installation
Each pedal is designed for a specific side.
They have a corresponding L (Left) or R (Right) letter
to identify the required side.
Identify the left and the right crank. Position the
right pedal in the right crank and screw the bolt by
hand in a clockwise direction.
Position the left pedal in the left crank and screw
the bolt by hand in an anticlockwise direction.
Tighten the pedals with the torque regulated in the
Instruction, using a 15mm wrench.
(!!!) Before each use make sure the pedals are
securely fastened.
Assembly | Page 9
3. Install the seat post
• Unpack the seat post and saddle.
• Put the seat post into the frame.
• Adjust seat post to the height that suits your
riding position best and tighten quick release.
Ensure that the quick release is tightened firmly.
• The nut on the opposite side of the quick release
is used to tighten or loosen the quick release.
4. Attaching the handlebars
• The handlebars should be mounted
perpendicular to the front wheel.
• Loosen the screw holding the handlebar
stem on the headset and rotate to point
forward, and then tighten.
• Undo the 4 screws at the top and fit
the handebar. When you have lined
the handlebar and front wheel at the
correct angle, you should tighten the
two bolts on the handlebar stem, as
shown in the image on the right.
• The handlebars may be at the incorrect
angle (along the axis running between
the ends of the grips) for your personal
comfort and safety.
• To angle the handlebars, loosen the
four bolts on the headset, as shown in
the image on the right.
• You should be able to safely reach
the brake levers, the gear shifting
mechanisms and hold the grips with
ease and without tension in the wrists.
5. Seat Adjustment
The height of the saddle should be adjusted in
such a way that when pedalling your leg remains
slightly bent as the pedal is at its lowest point,
see image to right. When the saddle is adjusted in
an optimal way, you should be able to touch the
ground with the tips of your toes on both feet at
the same time.
(!!!) To make sure that the saddle is locked,
test if your hand experiences some resistance
when closing the QR lever. If this did not leave a
mark on the palm of the hand, it means that the
tension is not sufficient. In this case, open the
QR mechanism lever, turn the adjusting nut to a
quarter clockwise and then try again. If in doubt
ask a qualified bike mechanic to set up your eBike
for you.
Assembly | Page 11
Inflating the tyres
Warning
• The tyre pressures should be checked
each time before riding or at least once a
week.
• Minimum and maximum air pressures are
marked on the sidewalls of the tyres.
• Make sure that the tyre pressures are 50
PSI (3.45 Bar). If the tyre pressure is too
low, the wheel maybe get damaged or the
inner bicycle tube pinched, which may
result in a flat tyre. If the tyre pressure is
too high, it may come loose from the rim
and damage the bicycle or injure the rider
and people in close proximity.
• It is recommended to use a bicycle pump
with built-in air pressure gauge to ensure
that your tyre always has the correct
pressure.
Gears
The gears should be used as with a
conventional bicycle. For starting and at
low speeds a lower gear is best. At higher
speed, a higher gear should be selected.
Reduce the pressure on the pedals during
shifting for smooth support and improved
range.
High speed, high gear.
Low speed, low gear.
The Shimano gear shift is smooth and easy
to use. The indicator on top shows the gear
you are using. To change up a gear press
the button once, going up one gear at a
time. To change down, push the lever, again
it is best practice to change down one gear
at a time while pedaling.
Battery and charger | Page 13
Battery and charger
overview
1. Battery
2. Battery port
3. Charging socket
1. Mains plug (240V)
2. Charging plug
3. Charger
4. LED charging indicator
(RED = charging. GREEN = charged)
Battery & charger
1
2
3
1
3
2
4
The range of the battery is significantly influenced
by a number of parameters. Some of these being
user weight, riding manners, terrain, surface and tyre
pressure, along with rider effort.
The range of the battery should be 45 -100km, but
this is still subject to approximation due to the various
parameters. With typical conditions and rider fitness,
a range of 60kms should be possible.
Battery
Your Mark2 uses maintenance-free Lithium-Ion
batteries.
The battery is delivered with a capacity of
approximately 40-60% charge from the factory.
Before riding, it is necessary to charge the battery to
full capacity with the supplied charger.
After charging, we recommend that the battery must
be left plugged in for 24 hours, to equilibrate the cells
in the battery.
Optimum battery charging conditions are at 20ºC.
Charging of the Lithium-Ion battery at frequent
intervals should prolong the battery life.
Please note that the capacity of the battery will
weaken over time and at lower temperatures.
1. Battery Insertion
With the battery port at the bottom insert that
end first and push the top end into the frame
until it locks into position.
The battery can be charged while in the bike
through the external charging point accessed
through rubber cover.
2. Battery Removal
Insert key and turn to unlock battery. Gripping
firmly near the top, pull away from the frame.
There will be some resistance and it will click as
it comes free. Pull battery up and clear from the
bike frame.
• Remove the battery.
• Connect the charger to the battery.
• Connect the charger to a power outlet.
• The charging process can be stopped at
any time.
Assembly | Page 15
Charging instruction
• To charge the battery on the bike, simply place the bike within reach
of the power supply and plug it in.
• The battery can either be charged while on the bike or the battery
can be removed and charge data place of your convenience.
• The LED light indicates it is in charging mode. The RED light indicates
the battery is being charged. The GREEN light indicates the battery
is fully charged. (unplug from wall before unplugging from the battery)
Usually the charging time is 6-8 hours depends on the battery level of
charge.
Warning: Charging time over 10 hours is prohibited.
Keep charger away from high temperature environments and store in a
cool place.
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