Masergy KIRK 4020 User manual
Quick Guide for Kirk DECT Wireless Handsets
Document Date: 08/28/13
Document Version: 1.0d
Orientation .......................................................................................... 3
Usage.................................................................................................... 6
Answering the Phone..........................................................................................................6
Voicemail ..................................................................................................................................6
Transfer a Call (ANNOUNCED)...........................................................................................6
Transfer a Call (BLIND-NOT ANNOUNCED) ................................................................. 7
Conference Call (Three-Way Calling)............................................................................. 7
Call Park..................................................................................................................................... 7
Park Pick-up .........................................................................................7
Shared Call Appearance Special Usage............................................. 8
Troubleshooting.....................................................................................................................8
Quick Guide Content
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Orientation
This cordless solution is very easy to use with a little
training. You can do many of the functions that are
available on a full desktop phone utilizing feature access
codes (FAC.) and R key.
For Initial setup help, see the Broadcore document Kirk
DECT wireless Setup and Installation.
There are 5 phone models. They are all similar. The
differences will be listed here.
Kirk Wireless 2010 Handset
Key
1. Up/Down Volume
2. Answer/Transfer
3. Speakerphone/Redial
4. Microphone
5. Base Microphone
6. Mute
7. Hang up
Details:
•Use the R key for transfer and three way calling.
•This phone is for an oce environment
•The display is black and white with 3 lines of text.
•There is a speakerphone
•You can use a wired headset
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•Display color 8 lines
• Oce hospitality
• Speakerphone
•Vibrate alert
•Wired headset
•Large, mul-level facilies
•24/7 acvies
•Indoor/outdoor
•Rugged concrete and marble
•Rugged and shock-resistant
• Opmal baery usage
•CLIP (40 caller-ID presentaons)1
•Date and me in Display
•Internal/external ring paern
•Text messaging - stores 20 messages of max. 72 characters per message2
•Call list of incoming/missed/received
The KIRK 4020/4040 is a robust, well designed and full
feature handset. It meets demands for free mobility and is
built for longterm dependability in harsh environments. In
order to meet special requirements for e.g. hygiene, the
KIRK 4040 handset is IP 54 classied meaning that it is dust-
protected and protected against splashing water.
KIRK 4020/4040
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•Display color 8 lines
• Oce hospitality
• Speakerphone
•Vibrate alert
•Bluetooth headset
•Large, mul-level facilies
•24/7 acvies
•Indoor/outdoor
•Rugged concrete and marble
•Rugged and shock-resistant
• Opmal baery usage
•CLIP (40 caller-ID presentaons)1
•Date and me in Display
•Internal/external ring paern
•Text messaging - stores 20 messages of max. 72 characters per message
•Call list of incoming/missed/received
The KIRK 5040 Black/5040 Grey
KIRK 5020/5040
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To Check voicemail messages
•From your phone:
• Press Talk
• Press *62#
• Enter your passcode and press #.
• If you do not listen to and save or delete all messages, the light will not be
automacally disabled.
•From any phone:
• Dial the voice portal telephone number.
• Press *.
• Enter your extension, passcode and press #.
Note: To clear the message waiting indicator, Press Talk, *99#.
Transfer a Call (ANNOUNCED)
•To Transfer a call, while on the phone:
• Press the Flash key.
• Dial the extension or phone number you want to transfer the call to
• If needed, press # aer the digits.
• When the second party answers, tell them who is on the line.
• Press the End key to connect the two pares.
• If they do not want the call, wait for them to hang up. Press Flash to return to speak
to the caller. If you do not wait you will connect everyone together.
Note: An announced transfer is recommended when transferring to a mobile phone.
A blind transfer can sometimes go directly to mobile voice mail.
Answering the Phone
To Answer a call:
•Press answer buon.
To Answer a second call:
•While on a call, you will hear a call waing tone.
•Press the Flash buon to answer.
This will put the rst call on hold automatically.
•To go back to the rst call:
• Press the Flash buon again.
To put a Call on Hold
• Press the Flash buon.
It is a good idea to utilize park instead of hold. (see below.)
Voicemail
•Ask your system administrator to be sure the voicemail is
enabled, to get the voice mail portal # and default password.
•For more informaon, see www.broadcore.com Support page
for more informaon.
•The rst me you call your voicemail, you need to set up a
new passcode and record your spoken name. Simply follow
the prompts.
•You’ll know you have a message if your message light is
blinking (subject to phone sengs.)
Usage
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Call Park
Call Park is a “non¬exclusive Hold” It puts a call on hold that can be picked up
anywhere at the company. (Not a transfer) A call can be parked by anyone at any
extension and then the call picked up from any extension. Once a call has been
parked your phone is free for other calls. You should have overhead paging to utilize
Call Park most efciently. Only one call can be parked at any extension. If the
parked call has not been picked up after a set period of time, the call will ring back
to the phone where the call was answered and parked from. This timer can be set
by your group administrator.
While on the call you want to park
•Press the Flash key.
•Press *68#.
•Dial the Extension (of the person the call is for.)
•Press #, hang up.
•Instant Message or Page the person on overhead paging to let them know there is call
parked at their extension.
Park Pick-up
•To pick up any call parked at any extension.
• Press the Talk buon.
• Press *88#
• Enter the extension where the call was parked.
• Press #.
Transfer a Call (BLIND-NOT ANNOUNCED)
•To Blind Transfer a call, while on the phone:
• Press the Flash key.
• Press the extension or phone number you want to transfer
the call to
• If needed, press # aer the digits.
• Press the End key.
•To Transfer a call directly to a Voicemail while on a
call:
• Press the Flash key.
• Press *55
• Press the extension you want to transfer the call to
• Press #.
• Press the End key.
Conference Call (Three-Way Calling)
•To Make a 3-Way Call:
• Dial the rst number or receive rst call
• Press the Flash Key. The rst call is automacally put on
hold. You get a dial tone.
• Dial the second number, if needed press #.
• Once the second caller has answered, Press the Flash key
again and everyone is together on a Three Way Call.
When you press End the other two calls will remain
connected.
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If you plan to use your cordless phone in conjunction with
your Polycom phone, you’ll need special setup and licensing
from Masergy.
The cordless phone works the same as above. If you’d like
to switch between lines use the Pull softkey or dial *11.
Troubleshooting
•Register the handset
• Periodically, the phone may require a user reboot.
• Reasons for this include accepng a new conguraon or
new soware upgrade.
•Unplugging and re-plugging in the power to your phone is
NOT a reboot for this setup. You must unplug the power to
the silver Linksys box. Wait ten seconds and then plug in the
power supply again.
Note: The reboot process is complete when three or four
lights blink blue or green.
It is normal to see red lights on the ATA during a reboot
process. If you have red lights on the ATA after 30 seconds,
please contact customer service.
Shared Call Appearance Special Usage
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This manual suits for next models
4
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