Masergy SpectraLink 8440 Series User manual

USER GUIDE | CLOUD COMMUNICATIONS
Spectralink 8440 Series
Quick Start Guide
Document Version 1.0
September 2018

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SPECTRALINK 84-SERIES USER GUIDE
Additional Resources
Online Reference
The Spectralink 84-Series Wireless Handset User Guide is your complete reference for utilizing all of
the features of this handset.
Spectralink Wireless Telephones Safety Information Spectralink 84-Series Regulatory Information
All support documents may be downloaded from http://support.spectralink.com.
Select product type and product name from the dropdown list in order to access the product support
page.
Product Compatibility
Use only 84-Series products with other 84-Series products as identied by the model number located
on the label of the product.
If you have any questions about product compatibility, contact your system administrator.
Battery Pack Initial Set Up
You must fully charge your handset’s Battery Pack before you use it for the rst time.
Warning
This equipment will not operate when mains power fails.
Caution
The reliability of the Spectralink® Panic button and Personal Alarms/ SAFE application depends on
the functionality and reliability
of the greater infrastructure – the wireless LAN, the LAN, the call server, the central provisioning
server, the server hosting location services, the central security system and its servers, the correct
conguration of the Spectralink 84-Series handsets and provisioning server, and thorough training
of personnel. Spectralink assumes no responsibility and shall not be liable for any of the above
dependency factors. In addition, please be aware that the Spectralink Panic button and SAFE
application should not be your sole solution to any of your safety concerns and are not a substitute for
safe practices and procedures.

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SPECTRALINK 84-SERIES USER GUIDE
Side View/Rear View 4
Front View 5
Logging In and Signing In 6
Sharing Handsets 6
The Home Screen 6
Home Icons 6
Contacts/Call Lists 6
Messages 7
Settings 7
Applications 7
Shortcut Menus 7
The Session Manager 7
Status and Call Icons 9
SAFE/Personal Alarm Icons 9
Basic Handset Features 10
Placing a Call 10
Enter a Number 10
Enter a Name 10
Call a Contact 10
Use Speed Dial 10
Answering a Call 10
Making an Emergency Call / Panic button 11
Incoming Call Management 11
Microphone Mute 11
Call Hold and Resume 11
Keypad Lock 11
Volume Adjustment 11
Hands-free Options 12
Transfer and Conference Calls 12
Blind transfer 12
Attended Transfer 12
Conference Call 12
Conference Behavior 12
Do Not Disturb (DND) 12
Forward an Incoming Call 13
Forward All Calls 13
Voicemail 13
Call Lists 13
Contact Directory 13
Set Prole 14
Push to Talk (if congured) 14
Advanced Features 15
Basic Settings 15
Preferences 16
Chargers 16
Charging Icon 16
Dual Charger 16
USB Charger 17
Quad Charger 18
12-Bay Multi-Charger 18
Battery Packs 18
Battery Pack Removal and Replacement 19
Notice For Spectralink 84-Series
Wireless Telephone Users 20
OFFER for Source for GPL and LGPL Software 20
Contents

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SPECTRALINK 84-SERIES USER GUIDE
Side View
Rear View
Barcode reader
(if available)
Noise-cancelling
Microphone
Battery Pack
removal latch
Battery Pack
Barcode reader scan button
(if available)
Headset jack
(Lift the cover
for access)
USB interface
(Lift the cover
for access)
Push-to-talk button or
Emergency Dial button
(if congured)
Volume up
Volume down
Barcode reader
(if available)
Speakerphone

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SPECTRALINK 84-SERIES USER GUIDE
Front View
LED indicator
Full-color LCD
display
Home key
Returns you to
the Home screen
Soft keys
Access context-sensitive
features
Back key
Returns to the previous menu
level or to the Home screen
End key
Ends the call or returns to
the Home screen
Rejects an incoming call
Terminates a conference
call
Powers the handset on
or off when held down for
about two seconds
Navigation keys
▲ and ▼ Scroll through
menus and elds
◄ and ►
Move cursor
Start key
Opens the
Dialer from the
Home screen
Initiates a call
from the Dialer
Answers an
incoming call
OK key
Selects menu items
Enables or disables
menu items
Keypad
While in Multi Key Answer Mode
you can use any keypad key to
answer an incoming call instead of
pressing the Start key or Answer
soft key

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SPECTRALINK 84-SERIES USER GUIDE
Logging In and Signing In
In some environments, you will need to log in and/or sign in to your handset before it is operational.
Sharing Handsets
When User Proles are deployed, a handset may be shared by any number of users. Users must turn on the
handset and log in to access their custom settings, call lists, and other telephony features.
From the Home screen, press the Features soft key, and select Login. Enter your user name and password in the
elds. If you have any question about what these are, contact your system administrator. Use the Encoding soft key
for character entry variations.
Always log out when you have nished using your phone for the day. From the Home screen, press the Features
soft key, and select Logout.
The Home Screen
The Home screen provides you with information about the status of the handset and the Home icons.
Status bar
Date and time
Extension
Current prole
Home icons:
Messages
Settings
Contacts/Call Lists
Applications (not shown)
Soft key labels
Home Icons
The Home icons allow you to access your handset’s features from the Home screen. Use the ◄ and ► keys to
rotate the Home icons. Press the OK key to select the center icon.
Contacts/Call Lists
The Contacts/Call Lists icon gives you access to your Contact Directory and your Corporate Directory, if available.
For more information, see Contact Directory .

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SPECTRALINK 84-SERIES USER GUIDE
Messages
The Messages icon gives you access to Voicemail and Instant Messages. For more information, see Voicemail and
Instant Messaging .
Settings
The Settings icon opens a menu for conguring many handset features. See your User Guide for a complete list of
these options.
Applications
Depending on the conguration of your handset, a menu of custom applications may be accessible by selecting
the Applications icon from the Home screen. See your system administrator for information about any applications
listed on this menu.
Shortcut Menus
The soft keys at the bottom of the display allow you to select functions. The gray triangles in the upper right corner
of the soft keys indicate that there is a shortcut menu with additional options. Use the shortcut menus to quickly
nd the options you want.
Use the ▲ and ▼ navigation keys to highlight an option, and choose the option by pressing OK. Alternatively, you
can press the number of the option on the keypad to instantly activate it. Grayed options are not available.
The Session Manager
Use your handset to manage up to eight communication sessions—calls, broadcasts, chats, and alerts—at any one
time and in any combination. Each communication session is shown as a color-coded cell in the Session Manager
screen. Cells display with a call icon indicating call status, a line number indicator, the name and extension/
channel of the party, and the call duration, as shown next:

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SPECTRALINK 84-SERIES USER GUIDE
Name, if known
Line number
Call icon indicates
call status
Extension or channel
A green cell indicates active while
another cell is highlighted
A dark blue cell indicates
on hold status
A light blue cell indicates
call is highlighted
When a cell is highlighted, soft keys display that you can press to affect that call while other cells remain
unaffected. Use the ▲ and ▼ navigation keys to scroll to and highlight a cell. Press the OK key to select the
highlighted cell.
Call duration

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SPECTRALINK 84-SERIES USER GUIDE
Status and Call Icons
Status Icon Indication Call Icon Indication
Battery Full Outgoing call
Signal strength with location services Call active
Mute Call on Hold
Do not disturb IM call on hold
Missed call with number indicator Conference call
Voicemail with number indicator Conference leg with HD audio
Bluetooth available PTT/Page receive
Bluetooth connected PTT/Page transmit
Prole: Normal PTT/Page idle
Prole: Silent IM Presence Indicator
Prole: Custom Dialer-Outgoing call
Prole: Meeting Dialer-Incoming call
All phone lines are available Dialer-Missed call
With green dot means active call Call list-Outgoing
With red dot means call on hold Call list-Incoming
Not registered Call list-Missed
Incoming call ringing IM call history Missed IM call
SAFE/Personal Alarm Icons
Alarm state
Monitoring state
Suspend state

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SPECTRALINK 84-SERIES USER GUIDE
Basic Handset Features
Basic handset features offer you the ability to place, answer, end, hold, resume, and otherwise manage your
incoming and outgoing calls. Other basic features include muting, transferring, forwarding, and conference calls.
Placing a Call
You can begin a call using one of the following methods:
Enter a Number
Entering numbers using the handset keypad is the default dialing mode. Pressing any number on the keypad
opens the Dialer, which will automatically display similar numbers from your Contact Directory for you to select. As
you enter additional numbers, the list is ltered. You can choose a contact from the list or continue to enter the
number. Press the Start key to make the call.
Enter a number
in the number eld
The Contact Directory
list will be ltered
according to the
number entered
Enter a Name
To place a call to an existing directory contact by entering the name, press the Start key to open the Dialer. Select
the Entry Mode soft key and select the Name option. As you enter the letters of the rst or last name, the list of
contacts shown is ltered. Highlight the name and press the Start key.
Call a Contact
Navigate to Contacts/Call Lists > Contact Directory. Contacts are sorted alphabetically. Scroll to highlight or use
the Search soft key. Press the Start key to dial the number.
Use Speed Dial
Press the Favorites soft key from the Home screen to display the shortcut menu of Favorites—those contacts with
the rst 10 congured speed dial numbers. Dial any contact by pressing the corresponding speed dial number on
the keypad.
Answering a Call
Press the Start key. If Multi Key Answer is enabled, press any keypad key (except soft keys and side buttons).

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SPECTRALINK 84-SERIES USER GUIDE
Making an Emergency Call / Panic button
Emergency numbers can be programmed by the system administrator. Check to see which of these features is
available.
• As a Speed Dial key. Press Features > Speed Dial and select the emergency number.
• A New Call softkey opens an Authorized Call menu with up to ve numbers listed that can be dialed by scrolling to
select and pressing OK or by pressing the corresponding keypad number.
• The PTT Talk button may be reprogrammed to Emergency Dial (aka Panic button). Test by pressing the button
once. If the Emergency Dial popup appears, this feature has been enabled. Make an emergency call by pressing
this button twice within two seconds or with a long press. If the PTT Channel list appears, use one of the other
two options for emergency calls.
Incoming Call Management
When you are in an active call, the call window replaces the Session Manager. When you receive another call you
can:
• Reject the call by pressing End. If voicemail is available, the call will be routed to voicemail.
• Silence the ring by pressing the Ignore soft key. The call will appear in the Session Manager until it stops ringing.
If unanswered, it will be routed to voicemail, if available.
• Answer the call by pressing Start which places the active call on hold.
• To end the current call and answer the incoming call, press Ignore to open the Session Manager and press End
to end the current call. Then press Start to answer the incoming call.
• Forward the call to another number by pressing the Forward soft key and entering the extension number. See
Forwarding an Incoming Call .
Microphone Mute
The Mute soft key appears during active calls. Press this key to mute the microphone.
You can still hear all other parties while Mute is enabled, but other parties cannot hear you.
The Unmute soft key appears while Mute is enabled. To disable Mute, press the Unmute the soft key.
Call Hold and Resume
The Hold/Resume soft key appears during active calls. Press this key to place the highlighted call on hold. Press it
again to resume the call.
Keypad Lock
Your keypad can be locked so you do not make inadvertent calls. From the Home screen, press the Feature soft
key and select Keypad Lock. To unlock the keypad, press the Unlock softkey.
Volume Adjustment
Press the volume buttons on the left side of the handset to adjust the call volume of the active call. Press these
buttons during ringing to adjust the ringer volume.

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SPECTRALINK 84-SERIES USER GUIDE
Hands-free Options
You can plug a headset into the headset jack on the right side of the handset. The headset icon will display.
Bluetooth headsets can be used. Navigate to Settings > Bluetooth Settings for pairing options. See the User Guide
for additional directions.
Transfer and Conference Calls
During an active call, either the Transfer or Blind Transfer soft key will display. The key not displayed and the
Conference options are listed as options on the Features shortcut menu.
Blind transfer
1. Connect to the rst party.
2. Press the Features softkey and select Blind Transfer.
3. Select the Start key or open a call list or start entering a number to open the Dialer (the active call is
placed on hold).
4. Place a call to the target party. The transfer is complete and you are returned to the Home screen or
Session Manager whether or not the other party answers the call.
Attended Transfer
1. Connect to the rst party.
2. Select the Transfer soft key to open the Dialer.
3. Place a call to the target party.
4. When the party answers, you can explain that you are going to transfer the call to [the party on hold].
5. Press the Transfer softkey. The other two parties remain in call. If you want to remain on the call, do not
hang up. Select the Conference option on the Features menu and all three parties are now connected.
Conference Call
1. Connect to the rst party.
2. Select Conference from the Features menu.
3. Dial the next party.
4. Select the Conference soft key to join all parties in the conference call.
You can also conference two separate calls by using the Join option on the Features menu.
Conference Behavior
• When the Active: Conference cell is highlighted, you can use the Mute key to mute your microphone. The Hold
and End soft keys affect every participant in the conference call.
• When a participant cell is highlighted, you can use FarMute to mute the participant, the End key will disconnect
the participant, Hold will place that participant on hold.
• Pressing the Feature soft key, Split option will split the conference into two separate held calls.
Do Not Disturb (DND)
DND sends all calls to Voicemail, if available. Navigate to Settings > Feature Settings > Do Not Disturb. Enable or
disable as needed.

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SPECTRALINK 84-SERIES USER GUIDE
Forward an Incoming Call
While the handset rings, select the Forward soft key. The Forward-to-Dial screen appears. The screen displays the
last number you forwarded calls to (either manually or automatically).
To forward the call to a different number, enter the target number as you would through the Dialer and press the
Forward softkey.
Forward All Calls
1. Navigate to Settings > Feature Settings > Forward.
2. Select Forwarding Type: Always, No Answer, or Busy.
3. Enter the number of the desired call destination. For No Answer, enter the number of rings before
forwarding.
4. Press the Enable soft key.
To disable call forwarding:
Perform steps 1 and 2 above, but press the Disable soft key.
Voicemail
When Voicemail is congured, the Voicemail icon in the Status Bar indicates one or more new Voicemail messages.
To listen to voice messages:
1. Select the Messages icon from the Home screen. Urgent, New and Old options are available. Select one of
these options.
2. Press the Connect soft key, and then follow the voice prompts. Use the Clear soft key to clear Voicemail
messages.
Call Lists
Navigate to Contacts/Call Lists > Call Lists. You can Sort, display by Type, Clear the list, or select a call and Dial
the number. Select a call and press the OK key to view the call details. You may then Edit/Dial the number, Save
the contact or Delete the call.
Contact Directory
Contacts can be dialed, added, edited, searched and deleted. Note that contacts can be added from the Corporate
Directory if available in your facility.
Navigate to Contacts/Call Lists > Contact Directory. A Corporate Directory option may be available.
• Use the Edit, Add, Search, and Delete soft keys to customize your contacts. Note that you can only Add and
Search the Corporate Directory.
• Press the Encoding soft key to access special characters, other languages and capitalization options.

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SPECTRALINK 84-SERIES USER GUIDE
Use the following as a guide when adding or editing a contact in the Contact Directory:
Option Description/Function
First Name/ Last Name Both names are searchable; the list is sorted alphabetically by last name.
Contact The phone number entered for the contact.
Speed Dial Index Automatically assigned but can be changed overridden. The rst 10 congured
numbers will appear on the shortcut menu and in the Favorites list.
Label Identify the contact with a short description, such as Sales.
Ring Type Choose a ring identier from the dropdown list to specify a unique ring tone for
this contact.
Divert Contact Enter a number to divert calls from this contact to if Auto Divert is enabled.
Auto Reject Enable this option to block all calls from this contact.
Auto Divert Enable this option to divert all calls from this contact to the Divert Contact
number (see Divert Contact).
IM Name The Instant Messaging identier for this contact
Set Prole
Your Spectralink 84-Series handset has four preset Proles which can be customized for event notications such
as incoming calls or PTT sessions:
Normal Audible alerts
Silent All handset sounds are silenced
Meeting Vibrates to notify you of incoming calls
Custom Can be tailored to specic needs
The chosen active prole can be changed from the Home screen by pressing the Prole soft key and selecting one
of the options from the Prole shortcut menu.
Push to Talk (if congured)
The PTT feature allows the Spectralink 84-Series handsets to operate in a group broadcast mode, where a single
handset can transmit to multiple listeners, like a two-way radio.
Additional PTT information is available in the User Guide.

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SPECTRALINK 84-SERIES USER GUIDE
To set Push to Talk (PTT) options, navigate to Settings > Basic Settings > Preferences > Paging/PTT Cong.
Option Description/Function
Make a PTT broadcast Press and hold the Talk button. Wait for the PTT transmit alert and then speak
into the microphone. The screen will display an active PTT cell.
Answer a PTT broadcast Press and hold the Talk button during the 10-second wait period.
End a wait period Press the End key.
Select a different
PTT channel
Press and release the Talk button. Use the ▲ and ▼ keys to highlight the
desired channel. Press OK to select.
Hear a PTT broadcast while
on a phone call
Place the telephone call on hold. Now you can hear the PTT broadcast.
End a PTT broadcast Press the End key to exit the PTT broadcast and close the session cell.
Change the PTT volume Press the up/down volume buttons on the side of the handset while
transmitting or receiving a PTT broadcast.
Start a telephone call
during a PTT broadcast
Press the Start key and dial the number. PTT transmissions will not be heard
during the telephone call.
Answer a telephone call
during a PTT broadcast
Press the Start key. PTT transmissions will not be heard during the telephone
call.
Turn off PTT Disable PTT in the Settings menu accessed through the Settings icon on the
Home screen.
Additional PTT information is available in the User Guide.
Advanced Features
Use the Settings menus to take full advantage of the features available in your 84-Series handset. Explore these
menus and discover how to optimize your handset’s usability. Note that menu options will vary depending on the
settings congured in your facility.
Basic Settings
Navigate to Settings > Basic Settings for the following conguration options:
1. Preferences
2. Backlight Intensity
3. Backlight Timeout
4. Notication Proles
5. Login Credentials
6. Location Information
7. Update Conguration
8. Restart Phone
9. Bluetooth Settings
10. Hearing Aid Compatibility

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SPECTRALINK 84-SERIES USER GUIDE
Preferences
The rst option on the Basic Settings menu is Preferences. Select it to access the following conguration options:
1. Language
2. Time and Date
3. Headset
4. Corporate Directory
5. Background
6. Screen Capture
7. Auto Answer
8. On-Hook Dialing
9. Multi Key Answer
10. Presence
11. Paging/PTT Conguration
12. CalendarSettings
Some options may not be available in your facility.
Chargers
Five types of Chargers are available. Contact your system administrator if you need assistance with any of these
options. The Dual Charger will charge the handset and a spare Battery Pack. The USB charger charges a single
handset through the USB port on the right side of the handset. The Quad Charger can charge up to four Battery
Packs at a time. The 12-Bay Multi-Charger is an assembly of three Quad Chargers and can charge up to 12 Battery
Packs at the same time. The Speakerphone Dock charges the Battery Pack while also functioning as a hands-free
device.
Any Battery Pack for the Spectralink 84-Series Wireless Telephone can be charged in any Spectralink 84-Series
Charger.
Charging Icon
The charging icon on the handset indicates the charging status of the Battery Pack in the handset:
Battery Pack charging,
handset in charger
Battery Pack fully charged,
handset in charger
Contact your system administrator if you need additional charging devices.
Dual Charger

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SPECTRALINK 84-SERIES USER GUIDE
The Dual Charger is designed to charge the Battery Pack while keeping the handset operational. You can charge
one Battery Pack by placing the handset in the front charging bay, and charge a second Battery Pack in the rear
charging slot.
While the handset is charging in standby mode, it will display the charging icon. When the handset is fully charged,
the fully charged icon will display.
When the handset is fully charged or is removed, the Battery Pack in the rear slot will begin charging.
LED Battery Pack charge Handset charge
Blinking Charging n/a
Solid green Fully Charged Properly seated
Off Not seated or empty Not seated or empty
Note: the time it takes for the Battery Pack to charge will be lengthened if its charging cycle is interrupted by the
placement of a handset in the front slot.
USB Charger
Plug the charger into a wall socket. Carefully open the hinged cover on the right
side of the handset, near the bottom and plug in the USB cable. The charging
icons will display as described above for the Dual Charger.

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SPECTRALINK 84-SERIES USER GUIDE
Quad Charger
The Quad Charger is used in facilities where other types of chargers are not efcient. The Battery Pack snaps into
the charging slot. The LED above the occupied bay indicates the charging status of the Battery Pack in the bay. A
ashing light indicates that the Battery Pack is charging. When the light is a steady green, the Battery Pack is fully
charged. If the light is off, the bay is empty, the Battery Pack is not seated or there is no power to the bay.
12-Bay Multi-Charger
The 12-Bay Multi-Charger is an assembly of three Quad Chargers and is used in high-volume mobile environments.
It is usually mounted on a wall in an accessible area. The LEDs above the charging bays operate as described for
the Quad Charger.
Battery Packs
Your handset is powered by a removable Battery Pack that you will need to recharge periodically. You must fully
charge your handset’s Battery Pack before you use it for the rst time. Depending on the type of charger you use,
this might take several hours.

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SPECTRALINK 84-SERIES USER GUIDE
Battery Pack
Extended Battery Pack
Type Talk Time Standby Time Charging Time*
Standard 8 hours 80 hours 3.5 hours typical*
Extended 12 hours 120 hours 5 hours typical*
*Using the Quad Charger or
the 12-Bay Charger
Battery Packs
For optimal Battery Pack performance, fully charge your handset’s Battery Pack before you use it for
the rst time.
Warning
Do not remove the Battery Pack to power off the handset. Log off or power off the handset and then
remove the Battery Pack if you need to replace it.
Battery Pack Removal and Replacement
To remove the Battery Pack, slide the latch up. The Battery Pack releases outward.
To replace, slide the tab of the Battery Pack into the bottom slot of the handset cavity. Gently press the top of the
Battery Pack until it snaps into place. The Battery Pack should snap into position with minimal pressure, as shown
next.

CONTACT US: USA +1 [phone] |UK [phone] |[e-mail]
SPECTRALINK 84-SERIES USER GUIDE
Notice For Spectralink 84-Series Wireless Telephone Users
OFFER for Source for GPL and LGPL Software
You may have received a Spectralink 84-Series handset from Spectralink that contains—in part—some free
software (software licensed in a way that allows you the freedom to run, copy, distribute, change, and improve the
software).
A complete list of all open source software included in the Spectralink 84-Series handset, as well as related
license and copyright information, is available at http://support.spectralink.com.
You may also obtain the same information by contacting Spectralink by regular mail or email at the addresses
listed at the bottom of this notice.
For at least three (3) years from the date of distribution of the applicable product or software, we will give to
anyone who contacts us at the contact information provided below, for a charge of no more than our cost of
physically distributing, the items listed in “Spectralink OFFER of Source for GPL and LGPL Software”, which is
available at http://support.spectralink.com.
Contact Information for Requesting Source Code
Spectralink Open Source Manager
2560 55th Street
Boulder, CO 80301
[email protected]