Masport Westcott 1000 User manual

Operating Instructions
Westcott 1000
Westcott 2000
Keep instructions for future reference
Glen Dimplex Australia proudly supports the activities of Landcare Australia through its membership of the AHHA

Version 1.2 2
USER INSTRUCTIONS
1.0
INTRODUCTION ……………………………………………
2
2.0
USING APPLIANCE FOR THE FIRST TIME ……….
3
3.0
RECOMMENDED FUELS ………………………………..
3
4.0
LIGHTING THE FIRE ………………………………………
3
5.0
RUNNING THE APPLIANCE …………………………..
4
6.0
BURNING TIPS …………………………………………….
4
7.0
ASH REMOVAL …………………………………………….
5
8.0
FLUE/CHIMNEY FIRE …………………………………….
5
9.0
CLEANING PAINTWORK & GLASS ………………….
5
10.0
CLEANING THE FLUE …………………………………….
5
11.0
TROUBLESHOOTING TIPS …………………………….
6
MAINTENANCE & SERVICING
1.0
REPLACEMENT OF FIREBRICKS ……………………..
6
2.0
REPLACEMENT OF BAFFLE ……………………………
7
3.0
FITTING A NEW DOOR GLASS ……………………….
7
4.0
FITTING A NEW DOOR SEAL ………………………….
7
5.0
SPARE PARTS .....………………….……………………….
8
6.0
WARRANTY……………………………….………………….
10
Before use of this appliance please read these instructions
fully.
WARNING: ANY MODIFICATION OF THE APPLIANCE THAT
HAS NOT BEEN APPROVED IN WRITING BY THE TESTING
AUTHORITY IS CONSIDERED AS BREACHING AS/NZS4013.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR
AEROSOLS TO START OR REKINDLE THEFIRE.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR
AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHENIT IS
OPERATING.
WARNING: DO NOT STORE FUEL WITHINHEATER
INSTALLATION CLEARANCES.
WARNING: WHEN OPERATING THIS APPLIANCE AS AN
OPEN FIRE USE A FIRE SCREEN.
WARNING: OPEN AIR CONTROL (AND DAMPERWHEN
FITTED) BEFORE OPENING FIRING DOOR.
WARNING: DO NOT BURN WOOD THAT IS PAINTED; OR IS
COATED WITH PLASTIC; OR HAS BEEN TREATED WITH ANY
CHEMICAL.
CAUTION: THIS APPLIANCE SHOULD NOT BEOPERATED WITH
A CRACKED GLASS.
CAUTION: THIS APPLIANCE SHOULD BE MAINTAINEDAND
OPERATED AT ALL TIMES IN ACCORDANCE WITH THESE
INSTRUCTIONS.
The appliance or flue system should not be modified in any
way without the written approval of the manufacturer.
Extractor fans or cooker hoods must not be placed in the
same room or space as this can cause appliance to emit
smoke into the room.
1. INTRODUCTION
USER INSTRUCTIONS
TABLE OF CONTENTS

Version 1.2 3
Air Controls
Primary air is controlled via the sliding vents (A - Fig 1) in the
bottom of the door; this provides a conventional air draught
to the bed of the fire. (+) indicates more air, (-) indicates less
air, (+) and (-) are marked on the primary and secondary air
controls.
Secondary air is controlled via the sliding vent (B - Fig 1) above
the door. It is this ‘Airwash’ that keeps a clean and
uninterrupted view of the fire, also aiding in good secondary
combustion of fuel and reducing emissions into the chimney
and environment.
Secondary air holes in the rear of the firebox provide
additional oxygen for a more complete combustion of the
gases released from the burning wood.
Door Handle
Warning: the door handle may get hot if appliance has been
left in High burn setting for an extended period of time. Please
exercise caution when operating.
•The first few times the appliance is lit, it will give off
some odorous fumes. This is caused by the paint curing.
•Do not touch the paint work while it is curing otherwise
it can leave a permanent mark on the appliance.
•Once the paint has cured it will not re-occur.
•Keep the room well ventilated until these fumes have
cleared.
•Burn only seasoned hardwood timber with a moisture
content of less than 20%.
• Newly cut wood should be allowed to dry/season for 12
to 18 months before use.
• Wood should be stored in an environment protected
from the weather to minimize any potential moisture
content.
• For best results, wood should not exceed 250mm in
length and 150mm diameter. Any larger and appliance
will not operate at its optimum. It is better to burn
several smaller pieces of wood than one large single
piece.
• Poor quality timber:
o Causes low combustion efficiency
o Produces poor emissions (smokey)
o Results in additional buildup of creosote (soot) in
the flue which will then require regular cleaning
and may result in a flue fire.
• Do not burn painted, impregnated/treated wood,
manufactured board products or pallet wood.
• Place firelighters or paper and dry kindling wood in the
base of the firebox.
• Light the paper or firelighters.
• Open both air controls (slide to the right).
• If necessary, leave the door slightly open as the fire
establishes and the glass warms to avoid the build-up of
condensation.
• Add larger pieces of wood. Too many logs may smother
the fire.
• Close the door.
• Do not leave fire unattended while door is not closed.
2. USING APPLIANCE FOR THE FIRST TIME
3. RECOMMENDED FUELS
4. LIGHTING THE FIRE

Version 1.2 4
Maximum Heat Output
• After establishing the fire and loading it with larger
pieces of wood, shut the air control in the door (slide
left) and leave the top air control open.
• This setting will generate maximum heat output.
• Do not overload firebox with fuel.
• Note that this setting is not the most energy efficient as
some heat is lost up the flue instead of being
transferred into the room. However, once fire has
established, particulate emissions will be very low, i.e.
no smoke, which is good.
DO NOT OVER FIRE –It is possible to fire the stove beyond
its design capacity. This could damage the stove, so watch for
signs of over firing. If any part of the stove starts to glow red,
the stove is in an over fire situation and the controls should be
adjusted accordingly to reduce air intake. Never leave the
stove unattended for long periods without adjusting the
controls to a safe setting. Careful air supply control should be
exercised at all times.
Low Heat Output
• The heat output of the appliance can be reduced by
having both air controls shut which will restrict the
oxygen supplied to the fire and slow down the rate at
which the wood burns.
• This setting will provide the best energy efficiency as
the wood burns for longer. However, if not operated
correctly may result in higher particulate emissions.
• Prior to closing the air slide ensure that the fire is
burning briskly. This may require opening the top air
slide fully for 5-10mins before shutting down.
• The air slide can be adjusted to any position so desired
depending on wanted heat output versus burn time.
Reload with more wood
1) Open air slide before opening door.
2) Rake / break up any existing coals.
3) Load the wood with the length orientated front to back.
4) Better results will be achieved by loading several
smaller pieces of wood than one large piece.
5) Close door with both air slides fully open, and leave for
minimum of 10 minutes to allow the fresh wood to
catch.
6) After 10 or more minutes, shut the air slide in the door,
and adjust the top air slide to the desired heat output
setting.
Fuel Quality
Use wood with a moisture content of less than 20%. Logs
should not feel moist or damp, or have moss and fungal
growths.
Symptoms related to wet wood:
• Difficulty starting and keeping a fire burning well.
• Smoke and only small flames.
• Dirty glass and/or fire bricks.
• Rapid creosote build-up in the flue/chimney.
• Low heat output.
• Short burn times, and blue/grey smoke from the
flue/chimney outlet.
Run appliance at high heat output for a short period each day
to avoid large build-up of tars and creosote within the
appliance and flue.
Flue Draught
The flue has two main functions:
1) To safely remove smoke, gases and fumes from the
appliance.
2) To provide a sufficient amount of draught (suction) in
the appliance to ensure the fire keeps burning.
Draught is caused by the rising hot air in the flue when the fire
has been lit.
The position, height and size of the flue can affect the
performance of the flue draught. Refer to installation guide
for details on flue installation.
Factors affecting the flue draught include:
• Insufficient flue height
• Trees or other buildings nearby causing turbulence
• High and gusty winds
• Outside temperature and weather conditions
5. RUNNING THE APPLIANCE
6. BURNING TIPS

Version 1.2 5
• Blocked flue
For advice on the correction of persistent flue problems
consult your supplier/installer for more detail.
To de-ash the grate insert the notch on the riddle hand tool
into the peg on the side of the stove (D - Fig 1), then draw the
tool forwards and backwards with a slow positive action (Fig
2).
The ash pan should be emptied each time after operating the
stove so not to let build-up of ash occur. Where possible, it is
best to wait until the stove and ash has cooled before
removing the ash pan. To remove, open the stove door by
lifting the handle upward (C - Fig 1) then using the riddle
handle lift the ash pan out of the fire (Fig 3). For efficient
burning of your appliance, make sure the grate is clear of
burnt debris; e.g. nails, etc.
If a flue/chimney fire occurs:
• Shut air slide controls fully to smother the fire
• Do not use the appliance after a flue fire until an
accredited installer has assessed the cause and any
resultant damage.
• The appliance, when cool, can be cleaned with a cloth.
• Over the years, the black paint will fade and can be
touched up with Stove Bright metallic black paint.
• To clean the glass, we recommend using a household
window cleaner or general purpose cleaner with a soft
cloth.
• Do not use abrasive cleaner or scourer pads.
• Check inside of flue prior to each season for any build-
up of creosote (wood tar). To do this:
o First remove the baffle (refer to “2. Replacement
of Baffle” under Maintenance & Servicing
section).
o Using a small mirror and torch hold the mirror on
an angle below the flue with the torch shining at it
and look for black creosote build-up. If only a fine
black powdery layer then that is normal, but if
built up layers of creosote can be seen, then the
flue needs cleaning.
o Refit the baffle if no cleaning is required.
• To clean the flue:
o A flue cleaning brush can be purchased from most
wood heater retail outlets or large hardware
stores.
o The objective is to pull the brush down through
the flue.
o With the baffle removed, tie a rope to one end
of the brush, and drop the rope from the top
(outside on top of the roof) down the flue.
o Grab the end of the rope inside the firebox and
7. ASH REMOVAL
8. FLUE/CHIMNEY FIRE
9. CLEANING PAINT WORK & GLASS
10. CLEANING THE FLUE

Version 1.2 6
pull the brush through.
o Check the inside of the flue with the mirror
and torch. Repeat if necessary.
o Once clean, remove any excess creosote from
the firebox and replace the baffle.
• Alternatively, get a flue cleaning service to do the job
for you (it’s a dirty job).
• Check flue integrity by checking that the 900mm
flue sections have not separated at the joins.
Glass in door blackening
This can have several possible causes:
• Burning unseasoned wood —if the wood is too wet, it
will cause the glass to blacken.
• Appliance operated at low temperature —after an
overnight burn where the air slide control has been fully
closed, the glass may have blackened. When the fire is
re-stoked and burning on the high heat setting, the
blackened glass should self-clean.
• Problems with the flue —insufficient flue draught can
cause the glass to blacken. If the flue is too short, not
properly insulated, or in a position that results in a
downdraught, then there will be insufficient flue
draught. Contact the installer should this happen.
Smoke and Fumes entering room
These are very dangerous and must NOT be tolerated. Open
window and allow fire to burn out. Seek expert advice
immediately. DO NOT USE stove until the problem has been
resolved.
The firebox of the Westcott 1000 and 2000 models are lined
with vermiculite bricks. These help to maintain temperatures
high enough for secondary combustion of the wood smoke
and gases. Over time the firebricks may become cracked,
crumble, or wear away. If so, then they should be replaced
soon after.
To replace the firebricks:
1) Move any ash away from the base of the bricks.
2) Raise the baffle retainer so that the side bricks can be
removed. Then the rear brick can be removed.
3) Replace with new bricks and refit the baffle retainer
on top of the side bricks.
Westcott 1000
Westcott 2000
11. TROUBLESHOOTING TIPS
1. REPLACEMENT OF FIREBRICKS
MAINTENANCE & SERVICING

Version 1.2 7
Remove the slotted log guard by raising it up, rotate on an
angle into the firebox and remove through the door opening.
Remove the side bricks as described in “1. Replacement of
Firebricks”. Once removed, the baffle retainer with vermiculite
insert can be removed through the door opening.
Repeat steps above in reverse to install a new baffle retainer
and/or vermiculite insert.
Lift the door off the heater lay face down on a work-bench.
Loosen and remove the small stainless steel retainers that
hold the glass in place.
Remove the cracked glass panel, swapping it with the new
replacement glass panel.
Locate and screw down the glass retainers. Do not over
tighten the retainers.
Refit the door to the heater.
This task may be easier with the door removed from the
appliance and laid horizontally on a work-bench.
Pull out the old door seal. With a wire brush or the flat end of
a screwdriver, clean out the groove in the cast door that the
door seal beds into.
Run a bean of silicon in the groove of the cast door and press
the door seal into the groove.
Refit the door to the heater and close the door fully with
handle latched to help bed the door seal into the door.
3. FITTING A NEW DOOR GLASS
4. FITTING A NEW DOOR SEAL
2. REPLACEMENT OF BAFFLE

Version 1.2 8
5. SPARE PARTS

Version 1.2 9

Version 1.2 10
This warranty is provided by Glen Dimplex Australia Pty Ltd.
This warranty is provided to the first domestic purchaser of a Masport wood fire (radiant or convection). It applies from the date of
purchase from or through an authorized Masport Fire Distributor in relation to each product or component for the period below.
TYPE OF PART
WARRANTY (In Years)
PARTS
LABOUR
WOOD FIRE –FIREBOX
10
5
DOOR GLASS & SEAL
1
1
FIREBRICKS & RETAINER
1
1
BAFFLE COMPONENTS
1
1
FANS & ELECTRICAL COMPONENTS
1
1
During the warranty period, Glen Dimplex will repair or replace (at its option) any Masport Wood Fire which is found to be defective
in materials or workmanship. Repairs will be carried out by an approved Masport Heating Service Agent.
What is covered under this warranty?
• Repair or replacement of parts
• Labour costs relating to the Wood Fire
• Reasonable transport or travel costs.
Consumers may have additional rights under the Australian Trade Practices Act 1974 including the Australian Consumer Law.
Conditions
This warranty does not apply and will be void where:
• The Wood Fire is not installed in accordance with AS/NZS2918/:2018 or any building code or consent;
• The Wood Fire is not installed by a qualified specialist installer;
• Any electrical work has not been carried out by a Registered Electrician;
• The Wood Fire has been moved and reinstalled, or has been modified in a manner that is not consistent with the
Installation Guide or the Owner's Manual;
• The Wood Fire has not been installed or operated according to the Installation Guide and the Owner’s Manual;
• The Wood Fire is acquired for business use in any way.
What is not covered?
• Labour costs relating exclusively to components not manufactured by Glen Dimplex.
• Damage caused by incorrect use or the burning of treated or painted wood, driftwood or other fuels which are not
recommended.
• Travel costs for a distance greater than 50 km from the nearest approved Masport Heating Service Agent.
• Defects, malfunctions or failures caused by incorrect installation, poor installation, normal wear and tear, misuse, neglect,
accidental damage or failure to follow operating instructions in the Owner's Manual (including fuel selection, product
operation and maintenance instructions), repairs or modifications by persons not authorised by Glen Dimplex, use of parts
not supplied by Glen Dimplex, or damage or other events which have occurred since the product left the control of Glen
Dimplex.
• Direct, indirect or consequential losses or special damages of any kind (including costs of collection and delivery) other than
repair or replacement of products or components under this warranty, where any goods are acquired or used for the
purposes of a business;
How to obtain warranty service?
• Warranty Claims must be made at place of purchase.
• Reasonable proof of purchase date is required to make a warranty claim. You should keep your purchase receipt.
• Warranty repair will be completed according to normal work practices of the service agent.
Make the faulty part(s) available to Glen Dimplex for inspection so that the validity of the claim can be established by them.
6. WARRANTY

Version 1.2 11

Version 1.2 12
Glen Dimplex Australia Pty Ltd
8 Lakeview Drive,
Scoresby Victoria 3179
Australia
T: 1300 556 816 | F: 1800 058 900
General & Sales Enquiries: [email protected]
Technical Service: [email protected]
www.glendimplex.com.au