Matrix R3XE-01 User manual

R3XE-01 BIKE
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ................................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions ........................................................................... 2
2.2 Electrical Requirements ............................................................................................ 3
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips ................................................................................... 4
3.2 Check for Damaged Parts ......................................................................................... 4
3.3 Care and Maintenance Instructions .......................................................................... 5
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description .................................................................................................. 6
4.2 Workout Setup Steps - Manual.................................................................................. 7
4.3 Workout Setup Steps - Fat Burn................................................................................ 7
4.4 Workout Setup Steps - Training Workouts................................................................. 7
4.5 Workout Setup Steps - Fitness Test........................................................................... 8
4.6 Workout Setup Steps - Target Heart Rate ................................................................. 9
4.7 Workout Setup Steps - Constant Watts ..................................................................... 9
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview........................................................................................... 10
5.2 Manager Mode - About Tab........................................................................................ 10
5.3 Manager Mode - Time Tab......................................................................................... 11
5.4 Manager Mode - Defaults Tab.................................................................................... 11
5.5 Manager Mode - Language Tab................................................................................. 12
5.6 Manager Mode - TV Tab ............................................................................................ 13
5.7 Manager Mode - Other Tab........................................................................................ 13
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview...................................................................................... 14
6.2 Engineering Mode - Errors Tab .................................................................................. 14
6.3 Engineering Mode - Statistics .................................................................................... 15
6.4 Engineering Mode - Self Power Tab ......................................................................... 15
6.5 Engineering Mode - Clubs Tab................................................................................... 16
6.6 Engineering Mode - Club ID Tab................................................................................ 16
CHAPTER 7: SERVICE MODE
7.1 Service Mode Overview ............................................................................................. 17
7.2 Service Mode - Setup Tab.......................................................................................... 18
7.3 Service Mode - Test Tab ............................................................................................ 20
7.4 Service Mode - Date & Time Tab ............................................................................... 21
7.5 Service Mode - Log Tab ............................................................................................. 22
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ..................................................................................................... 23
8.2 Error Codes on the Console ...................................................................................... 24
8.3 LCB LED Indicators.................................................................................................... 25
8.4 Display Power Issues................................................................................................. 26
8.5 Error 0x04A0 .............................................................................................................. 27
8.6 Keypad Issues............................................................................................................ 28
8.7 Entertainment Keypad Issues .................................................................................... 29
8.8 Resistance Issues ...................................................................................................... 30
8.9 Pedal Slipping ............................................................................................................ 31
8.10 Noise Issues............................................................................................................... 31
8.11 Heart Rate Issues ...................................................................................................... 32
8.12 Seat Issues ................................................................................................................ 33
8.13 Troubleshooting - TV Issues ...................................................................................... 34
TABLE OF CONTENTS

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CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Console Replacement................................................................................................ 35
9.2 Handlebar Replacement ........................................................................................... 36
9.3 Cup Holder Replacement .......................................................................................... 37
9.4 Console Keypad / Overlay Replacement................................................................... 38
9.5 Console Mast Replacement....................................................................................... 41
9.6 Seat Pad Replacement .............................................................................................. 42
9.7 Back Pad Replacement.............................................................................................. 43
9.8 HR Handlebar Replacement ...................................................................................... 44
9.9 HR Grips Replacement .............................................................................................. 45
9.10 Upper Seat Frame Replacement .............................................................................. 46
9.11 Lower Seat Frame Replacement ............................................................................... 47
9.12 Seat Adjustment Handle Replacement ...................................................................... 49
9.13 Rear Shrouds Replacement ...................................................................................... 50
9.14 Pedal Replacement ................................................................................................... 51
9.15 Front Shroud Replacement........................................................................................ 52
9.16 Lower Control Board Replacement............................................................................ 53
9.17 Battery Replacement.................................................................................................. 54
9.18 Drive Belt Replacement .................................................................................................. 55
9.19 Generator Belt Replacement .......................................................................................... 56
9.20 Generator Replacement.................................................................................................. 57
9.21 Pulley Axle Set Replacement.......................................................................................... 58
9.22 Crank Axle Set Replacement.......................................................................................... 60
9.23 Testing the Bike............................................................................................................... 61
CHAPTER 10: BIKE SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 R3xe-01 Bike Specifications ...................................................................................... 62
10.2 Fasteners and Assembly Tools .................................................................................. 63
10.3 Assembly Instructions ............................................................................................... 64
10.4 Adjusting the Pedal Straps and Seat ......................................................................... 68
10.5 Leveling the Bike........................................................................................................ 69
10.6 TV Bracket Installation ............................................................................................... 70
10.7 TV Programming Instructions..................................................................................... 73
CHAPTER 11: SOFTWARE UPGRADE GUIDE
11.1 Software Upgrade Procedure..................................................................................... 76
TABLE OF CONTENTS

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1.1 SERIAL NUMBER LOCATION
A serial number plate is located below the bottom of the console mast beneath a rubber boot. There is also a serial number tag on the middle
of the main frame pointed towards the floor.
CHAPTER 1: SERIAL NUMBER LOCATION

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CAUTION! If you experience chest pains, nausea, dizziness,
or shortness of breath, stop exercising immediately and con-
sult your physician before continuing.
CAUTION! Any changes or modifications to this equipment
could void the product warranty.
2.1 READ AND SAVE THESE INSTRUCTIONS
To ensure your safety and protect the equipment, read all
instructions before operating the MATRIX R3xe-01 Bike.
To ensure proper use of the Matrix R3xe-01 Bike, make sure
that all users read this manual. Remind the users that before
undertaking any fitness program, they should obtain complete
physical examinations from their physicians. If, at any time while
exercising, the user experiences dizziness, pain, or shortness of
breath, nausea or feels faint, he or she must stop immediately.
* This bike is only to be used for its intended purpose described
in this manual. Do not use attachments that have not been recom-
mended by Matrix.
* Never drop or insert objects into any opening. Keep hands away
from moving parts. If the item cannot be reached, contact a Matrix
authorized dealer for assistance.
* Never operate the unit if it is damaged, not working properly, when
it has been dropped, or has been dropped in water.
* Keep hands and feet clear at all times from moving parts to avoid
injury.
* Do not use this product outdoors, near swimming pools or in areas
of high humidity.
* Do not operate where aerosol (spray) products are being used or
when oxygen is being administered.
* Do not use this product in bare feet. Do not wear shoes with heels,
leather soles, cleats, or spikes while exercising.
* Do not remove the side covers. Service should only be done by an
authorized service technician.
* Close supervision is necessary when used near children, invalids,
or disabled people.
* When the bike is in use, young children and pets should be kept at
least 3 meters / 10 feet away.
* Assemble and operate the bike on a solid, level surface.
* Never face backward while using the Matrix R3xe-01 Bike.
* Use the stationary handlebars when mounting or dismounting the
bike.
* Do not wear clothing that might catch on any moving parts of this
bike.
CHAPTER 2: IMPORTANT SAFETY INFORMATION

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2.2 ELECTRICAL REQUIREMENTS
CHAPTER 2: IMPORTANT SAFETY INFORMATION
CONSOLE POWER
The Matrix Recumbent Bike console has a battery that makes it self powered. This means that even if the unit is not plugged in, the console
may still have power for up to 12 hours. If the console power needs to be reset or turned off, press and hold the CHANNEL UP and CHANNEL
DOWN keys for 3-5 seconds until the console turns off. The console power will also need to be reset if settings are changed in Manager,
Engineering, or Service Modes.
GROUNDING INSTRUCTIONS:
The Matrix R3xe-01 Recumbent Bike must be grounded. If it should malfunction or break down, grounding provides a path of least resistance
for electric current to reduce the risk of electric shock. The Bike is equipped with a cord having an equipment grounding conductor and a
grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes
and ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding conductor can result in the risk of electric shock. Check with a qualified electrician
if the user is in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product if it will not fit the outlet,
have a proper outlet installed by an electrician.
The Matrix 3xe Series Recumbent Bike is designed to be self powered. NOTE: If an add on TV (using a bracket) or Virtual Active is added
to the unit, it must be plugged in, or the TV and Virtual Active will not operate correctly. If the Bike will be plugged in, follow the requirements
below.
MATRIX DEDICATED CIRCUIT/ELECTRICAL REQUIREMENT INFO
All Matrix Bikes require the use of a 15 amp or 20 amp “dedicated circuit,” with a non-looped (isolated) neutral/ground, for the power requirement.
Quite simply this means that each outlet you plug Bikes into should not have anything else running on that same circuit besides other Bikes (up to
3 per 15 amp circuit and 4 per 20 amp circuit). The easiest way to verify this is to locate the main circuit breaker box, and turn off the breaker(s)
one at a time. Once a breaker has been turned off, the only thing that should not have power to it are the Bikes in question. No lamps, vending
machines, fans, sound systems, or any other item should lose power when you perform this test.
Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and terminating
at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge wire may be
used. For any distance greater than 100 ft from the circuit breaker box to the outlet, 10 gauge wire must be used.
For your safety and Bike performance, the ground on this circuit must be non-looped. Please refer to NEC article 210-21 and 210-23. Your Bike is
provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord could void all warranties for
this product. Multiple Bikes can be powered on one dedicated circuit. (3 units per 15 Amp and 4 units per 20 Amp dedicated circuit.)

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Preventative maintenance and daily cleaning will prolong the life and look
of your MATRIX R3xe-01 Bike
Please read and follow these tips.
* Position the equipment away from direct sunlight. The intense UV light
can cause discoloration on plastics.
* Locate your equipment in an area with cool temperatures and low
humidity.
* Clean with a soft 100% cotton cloth.
* Clean with soap and water or other non-ammonia based all purpose
cleaners.
* Wipe seats, pedals, console, heart rate grips, and the handlebar clean
after each use.
* Do not pour liquids directly onto your equipment. This can cause dam-
age to the equipment and in some cases electrocution.
* Check pedal straps weekly for wear.
* Adjust leveling feet when equipment wobbles or rocks.
* Maintain a clean area around the equipment, free from dust and dirt.
DO NOT use any equipment that is damaged or has worn or
broken parts. Use only replacement parts supplied by Matrix
Fitness Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable
or missing, contact Matrix Fitness Systems for a replacement at
866-693-4863 or www.matrixfitness.com.
MAINTAIN ALL EQUIPMENT. Preventative maintenance is the
key to smoothly operating equipment. Equipment needs to be
inspected at regular intervals. Defective components must be
kept out of use until they are repaired. Ensure that any person(s)
making adjustments or performing maintenance or repair of any
kind is qualified to do so. Matrix Fitness Systems will provide
service and maintenance training at our corporate facility upon
request or in the field if proper arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
3.1 RECOMMENDED CLEANING TIPS
CHAPTER 3: PREVENTATIVE MAINTENANCE

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3.3 CARE AND MAINTENANCE INSTRUCTIONS
CHAPTER 3: PREVENTATIVE MAINTENANCE
In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on
a scheduled basis. This section contains detailed instructions on how to perform these items and the frequency of which they should be done.
Some basic tools and supplies will be necessary to perform these tasks which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant such as "Super Lube" or other Matrix approved products.
* Mild water soluble detergent such as "Simple Green" or other Matrix approved products
* Vacuum cleaner with an extendable hose and crevasse tool attachment.
You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix web site at www.matrixfitness.com.
DAILY MAINTENANCE ITEMS
1) Look and listen for loose fasteners, unusual noises, and any other indications that the equipment may be in need of service.
2) Clean the bike before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to clean all exposed surfaces. DO NOT use ammonia, chlorine, or any acid
based cleaners. NOTE: Spray cleaner onto a cloth before using, never spray cleaner directly onto the equipment.
b. Keep the console display free of fingerprints and salt build up caused by sweat.
3) Attempt to wobble the unit from side to side and front to back. Level if needed (see Section 10.5).
WEEKLY MAINTENANCE ITEMS
1) Frequently vacuum the floor beneath the unit to prevent the accumulation of dust and dirt which can affect the smooth operation of the unit.
2) Check the pedal straps for damage.
3) Clean the grooves on the foot pedals.
MONTHLY MAINTENANCE ITEMS
1) Inspect the console, seat, pedals, and shrouds for damage.
2) Tighten the pedals onto their respective cranks using a 15 mm wrench.
3) Adjust the leveling feet if equipment rocks or wobbles.
4) Check the seat for looseness. Tighten the seat rollers if needed.
YEARLY MAINTENANCE ITEMS
1) Remove the front shrouds and check the belt for damage, alignment, and proper tension.

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4.1 CONSOLE DESCRIPTION
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
MULTI-PURPOSE KEYS: Keys have different functions depending
on each screen.
GO: One touch Start.
ENTER: To confirm each program setting.
UP / DOWN LEVEL: Easy information and level selection.
UP / DOWN TIME: Easy information and time adjustment.
STOP: Ends workout and shows workout summary data.
NUMBER KEYPAD: Workout data input for workout setup. Level
adjustment during workout.
COOL DOWN: Puts the Bike into Cool Down Mode.
R3XE ENTERTAINMENT ZONE
TV: Will take the user directly to the TV screen.
VOLUME UP / DOWN: Adjusts the volume output through the
headphone jack of either integrated console TV or iPod output.
NUMBER KEYPAD: Allows for easy TV channel selections.
CHANNEL UP / DOWN: Allows for channel selection.
DISPLAY MODE: Allows user to cycle through console display options,
iPod, TV, or profile display.
LAST CHANNEL: Allows the user to cycle between the current
channel and the previous channel they were viewing.
HOME: Changes the channel to the channel defined as Home.
CC / MUTE: Press to cycle through the different closed caption and
mute configurations.

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CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
GO - Press to immediately begin a workout. Workout, resistance level, and time will automatically go to default settings. Pressing GO will not
prompt user for age, weight, or level settings.
1) Start pedaling and press the GO key to begin your workout. 2) The display will read 3, 2, 1, Begin and then the program will start.
MANUAL - Manual allows the user to input more information while defining their own workout. Calorie expenditure will be more accurate
when inputting information in Manual than by pressing GO.
1) Start pedaling and press the key next to MANUAL on the display.
2) Select the key next to Level and follow the prompts to set.
3) Select the key next to Time and follow the prompts to set. .
4) Select the key next to Weight and follow the prompts to set.
5) Select the key next to GO and the display will read 3, 2, 1, and then the program will begin.
ROLLING HILLS - The Rolling Hills program is a level based program that automatically adjusts the resistance level to simulate real
terrain.
1) Start pedaling and press the key next to TRAINING WORKOUTS on the display, and then press the key next to ROLLING HILLS.
2) Select the key next to Level and follow the prompts to set.
3) Select the key next to Time and follow the prompts to set. .
4) Select the key next to Weight and follow the prompts to set.
5) Select the key next to GO and the display will read 3, 2, 1, and then the program will begin.
INTERVALS - The Intervals program is a level based program that automatically adjusts the resistance of the machine from low to high
intensity settings at regular intervals.
1) Start pedaling and press the key next to TRAINING WORKOUTS on the display, and then press the key next to INTERVAL TRAINING.
2) Select the key next to Level and follow the prompts to set.
3) Select the key next to Time and follow the prompts to set. .
4) Select the key next to Weight and follow the prompts to set.
5) Select the key next to GO and the display will read 3, 2, 1, and then the program will begin.
4.2 WORKOUT SETUP STEPS - MANUAL
4.4 WORKOUT SETUP STEPS - TRAINING WORKOUTS
4.3 WORKOUT SETUP STEPS - FAT BURN
FAT BURN - Fat burn is a level based program that is designed to help users burn fat through various resistance level changes.
1) Start pedaling and press the FAT BURN key.
2) Select the key next to Level and follow the prompts to set.
3) Select the key next to Time and follow the prompts to set. .
4) Select the key next to Weight and follow the prompts to set.
5) Select the key next to GO and the display will read 3, 2, 1, and then the program will begin.