Mazda GENUINE C930 V7 620 Programming manual

If the following problem or error occurs with the aforementioned Genuine Remote Engine Start
(hereafter referred to as "RES"), use this manual to troubleshoot the problem or error.
• During RES installation, there is a problem with controller registration even after referring to the "GENUINE REMOTE
ENGINE START Registration Procedure Of the Controller."*
*Harness kit included
• During the RES installation, the controller was successfully registered, but then an error occurred during the operation check.
• After replacing or adding a remote control, there was a problem with remote control registration even after referring to the
"GENUINE REMOTE ENGINE START Registration Procedure Of the Remote control" (including the spare remote control).
• An error occurs during use, and an inquiry is made to an authorized Mazda dealer by the customer.
[Troubleshooting]
This troubleshooting manual lists a diagnostics guide which is categorized by the following errors or problems.
Troubleshoot the problem or error that occurred by referring to the items that correspond to each error or problem listed here.
*Clicking on the blue text link will display the corresponding page.
Problem Reference
Remote control related problems
• Remote control does not work (remote control display does not appear, or remote control buzzer does not sound)
• Remote control operating distance is short
Problems related to engine startup operations
• Engine does not start using the remote control
• Engine stops after starting it with the remote control
• The headlight or taillight turns on when the engine has been started with the remote control
• After starting the engine using the remote control, the wipers will not turn on even when the wiper switch is set
to the “AUTO” position and it begins to rain.
Problems related to engine stop operations
• Engine does not stop using remote control
Problems related to warm up time check
• Warm up time check does not work
• Warm up time remaining appeared on the LCD monitor of the remote control is different from its actual time.
Problems related to vehicle status check
• Vehicle status check does not work
• The letter of " " appeares on the LCD monitor of the remote control
• RUN mark䇭does not turn on when the engine has been started with the push start switch
• Even though the engine starts up normally using the "Engine start operation," the rear defrost mark displays
on the remote control.
• Even though the engine starts up normally using the "Engine start operation," the rear defrost mark displays
on the remote control.
• Even though the engine starts up using the "Engine start operation with rear defrost start up," the rear defrost mark
does not display on the remote control.
Problems related to setting warm up time
• Warm up time settings does not work
Problems related to rear defrost force operation
• The rear defrost does not turns on
• Even though the engine starts up normally using the "Engine start operation," the rear defrost is activated
• The dash light does not turn on when the rear defrost is turned on with the Remote Engine Start
Problems related to car find function
• Car find function on the remote control does not work
• Even though the car find function is executed while the turn signal lamp is flashing
(activated by the vehicle's turn signal switch), the hazards do not flash.
Problems related to controller registration
• Controller does not register
• Controller buzzer does not sound during registration
Problems related to remote control registration
• Remote control does not register
• Controller buzzer does not sound during registration
NCode
GENUINE REMOTE ENGINE START (Part No.: C930 V7 620)
Troubleshooting Manual
A1 p.2
A2 p.3
A3 p.4
A4 p.5
A5 p.6
A6 p.8
A7 p.9
A8 p.10
A9 p.11
A10 p.13
㪈

NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
Refer to the basic operation items in the "User's
instructions" to perform the remote control operation
correctly.
Refer to the basic operation items in the "User's
instructions" to perform the remote control operation
correctly.
Remote control does not work
(Remote control display does not appear, or the
buzzer does not sound
)
Remote control operating distance is short
Did you press the remote control switch following
the correct procedure, as noted in the "User's
instructions?"
The remote control is working correctly
(Refer to ).
When there is something between the remote control
and the vehicle, such as a building, if you move to a
better location (with no obstructions), the operating
distance becomes shorter.
Refer to , and perform the procedure for battery
replacement or remote control replacement.
The controller is faulty or defective. Replace the
controller.
When operating the remote control, another switch
was not accidentally pressed at the same time.
The harness and controller of the remote engine
start are attached to the correct location where are
shown in the installation instructions.
The metal parts or other electronic control units
except Mazda genuine parts are not attached close
to the controller (especially antenna component of
it).
Attach the harness and controller to the correct location
in the vehicle where are shown in the installation
instructions.
If the metal parts or other electronic control units are
attached close to the controller of the remote engine
start, the operating distance of the remote engine start
may be affected by them.
Do not attach those parts or units close to the
controller.
After performing the remote control operation
check (Refer to ), there is no problem or
error with the remote control.
Even after trying to operate the remote control from
a better location, or after moving closer (within
approximately 300ft of vehicle) to the vehicle when
operating the remote control, the vehicle does not
respond.
Diagnostics Guide
A1
B1
B1
B1
㪉

NO
YES YES NO
*Spare remote control (Part No.: C930 V7 621) included
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES NO YES
NO
YES
NO
YES
NO
YES
When the light switch is set to the "AUTO" position and the
engine is started using the remote control, the automatic light
function on the vehicle (at night, or when the surroundings are
dark) activates and turns on the headlights and / or taillights.
Refer to , and follow the troubleshooting procedure for the
error display that appears.
The light switch is in the "AUTO" position,
and the vehicle surroundings are dark, such
as at night.
There may be a problem with the vehicle.
Inspect the vehicle. When starting the engine using the remote
control, the wipers will not turn on even
when the wiper switch is set to the “AUTO”
position and it begins to rain.
The headlight or taillight turns on when the
engine has been started with the remote control
A
fter starting the engine using the remote control,
the wipers will not turn on even when the wiper
switch is set to the “AUTO” position and it begins
to rain.
When another registered remote control (or a different remote
control was used apart from the one used to start the engine) is
used to stop the engine, the engine stops.
Refer to , and follow the troubleshooting procedure for the
error report code that appears.
Check the wiring (Refer to ).
When a remote control is added or replaced, all the remote controls being used must be
registered. Register all the remote controls following the "GENUINE REMOTE ENGINE
START Registration Procedure Of the Remote control."*
After checking the wiring (Refer to ),
there is no problem with the wiring.
Does the engine stop even when the war
m
up time (set on the remote control) has not
expired?
The controller buzzer does not sound when
the engine is stopped.
Is there only one remote control registered
with the controller?
Another registered remote control (or a different remote control
was used apart from the one used to start the engine) was used to
stop the engine.
After the set warm up time expires, the engine stops automatically.
Repair the problem area.
Engine stops after starting it with the remote
control
Did you replace or add a remote control?
Check the wiring (Refer to ).
The error display (Refer to ) does not
appear on the LCD monitor when the
remote control receives the answer back
signal.
If a remote control was added or replaced, did you register all the
remote controls being used with the controller?
Refer to the basic operation items in the "User's instructions" to
perform the remote control operation correctly.
Engine does not start using the remote control
When performing the engine start operation
on the remote control, does the display
appear and the buzzer also sound?
Did you press the remote control switc
h
following the correct procedure, as noted in
the "User's instructions?"
Check the remote control operation (Refer to ).
A2
B1
B5
B2
B2
B2
B3
B3
㪊

NO
YES
NO
YES
NO
YES
NO
YES
Repair the problem area.
Refer to , and follow the
troubleshooting procedure for the error
display that appears.
Check the wiring (Refer to ).
Engine does not stop using remote control
The error display (Refer to ) does not
appear on the LCD monitor when the
remote control receives the answer back
signal.
A
fter performin
g
a remote control operatio
n
check (Refer to ), there is no problem
or error with the remote control
.
When operatin
g
the remote control, anothe
r
switch was not accidentally pressed at the
same time.
Refer to the basic operation items in th
e
"User's instructions" to perform the remote
control o
p
eration correctl
y.
When performin
g
the en
g
ine stop operatio
n
on the remote control, does the display
a
pp
ear and the buzzer also sound
?
Check the remote control operation (Refer
to ).
A3
B1
B
3
B3
B1
B2
㪋

NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
If the engine is started using another
method (such as the vehicle's push start
switch) other than the Remote Engine Start,
the warm up time check cannot be used or
executed.
Check the wiring (Refer to ).
Refer to , and follow the
troubleshooting procedure for the error
display that appears.
Refer to the basic operation items in th
e
"User's instructions" to perform the remote
control o
p
eration correctl
y.
Refer to the basic operation items in th
e
"User's instructions" to perform the remote
control o
p
eration correctl
y.
Check the remote control operation (Refer
to ).
The warm up time is displayed every 2
minutes, so the actual time may vary.
(The difference between the actual time
remaining and the displayed warm up time
shall be no more than approximately 2
minutes.)
Warm up time check does not work
The warm up time check operation was
performed after starting the engine with the
Remote Engine Start.
The error display (Refer to ) does not
appear on the LCD monitor when the
remote control receives the answer back
signal.
Warm up time remaining appeared on the LCD
monitor of the remote control is different from its
actual time.
When operatin
g
the remote control, anothe
r
switch was not accidentally pressed at the
same time.
Did
y
ou press the remote control switc
h
following the correct procedure, as noted in
the "User's instructions?
"
When performin
g
the warm up time chec
k
on the remote control, does the display
a
pp
ear and the buzzer also sound
?
A
4
B3 B3
B1
B2
㪌

NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
If the engine is started using another method (such as the
vehicle's push start switch) other than the Remote Engine Start,
the "RUN" mark will not display on the remote control.
Vehicle status check does not work
The error display (Refer to ) does not
appear on the LCD monitor when the
remote control receives the answer back
signal.
When operating the remote control, another
switch was not accidentally pressed at the
same time.
Refer to the basic operation items in the
"User's instructions" to perform the remote
control operation correctly.
When performing the vehicle status check
on the remote control, does the display
appear and the buzzer also sound?
Check the remote control operation (Refer
to ).
Check the wiring (Refer to ).
Was the engine started using the Remote
Engine Start?
The letter of " " appeares on the LCD monitor
of the remote control
Is the temperature sensor installed on the
Remote Engine Start harness?
Install the temperature sensor onto the
harness.
Refer to , and follow the
troubleshooting procedure for the error
display that appears.
Check the wiring (Refer to ).
RUN mark䇭does not turn on when the engine has
been started with the push start switch
When performing the vehicle status check
on the remote control, does the display
appear and the buzzer also sound?
Check the remote control operation (Refer
to ).
The error display (Refer to ) does not
appear on the LCD monitor when the
remote control receives the answer back
signal.
Refer to , and follow the
troubleshooting procedure for the error
display that appears.
Check the wiring (Refer to ).
A
5
B3 B3
B1
B2
B2
B1
B2
B3 B3
㪍

NO
YES
NO
YES
Once the engine is started up normally using the "Engine start
operation," the rear defrost cannot be forced on.
To turn on, first, stop the engine, and then execute the
"Engine start operation with rear defrost start up."
Even though the engine starts up using the "Engine
start operation with rear defrost start up," the rear
defrost mark does not display on the remote control.
The rear defrost will automatically stop after approximately 15
minutes from the engine startup. If you use the vehicle status
check operation after 15 minutes has elapsed, the rear defrost
mark will not display.
When the engine starts up normally using the "Engine
start operation" and then the "Engine start operation
with rear defrost start up" is executed but the rear
defrost mark does not display on the remote control.
Was the temperature inside the vehicle
cabin less than approximately 5°C when the
engine was started?
Check the wiring (Refer to ).
After starting the engine, did you wait more
than 15 minutes before performing a vehicle
status check?
The remote control or the controller is faulty
or defective.
Even when the engine is started up normally using the
"Engine start operation," if the temperature inside the vehicle
cabin is less than 5ºC, the rear defrost will be activated
automatically. If you perform a vehicle status check operation
while the rear defrost is turned on, the rear defrost mark will
be displayed on the remote control.
Even though the engine starts up normally using
the "Engine start operation," the rear defrost mark
displays on the remote control.
(Continued from previous page)
A
5
B2
㪎

NO
YES
NO
YES
NO
YES
Set the warm up time again. If the time still
does not set, the remote control is defective
or faulty. Replace the remote control.
Repair the problem area.
Warm up time does not set.
After performing a remote control operation
check (Refer to ), there is no problem
or error with the remote control.
When operating the remote control, another
switch was not accidentally pressed at the
same time.
Refer to the basic operation items in the
"User's instructions" to perform the remote
control operation correctly.
Did you press the remote control switch
following the correct procedure, as noted in
the "User's instructions?"
Refer to the basic operation items in the
"User's instructions" to perform the remote
control operation correctly.
A6
B1
㪏

NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO NO
YES YES
Even if the rear defrost operation is
executed on the remote control, the display
lamp for the rear defrost on the vehicle
does not light up.
Even though the engine starts up normally using
the "Engine start operation," the rear defrost is
activated.
The dash light does not turn on when the rear
defrost is turned on with the Remote Engine Start
Once the engine is started up normally
using the "Engine start operation," the rear
defrost cannot be forced on.
To turn on, first, stop the engine, and then
execute the "Engine start operation with
rear defrost start up."
Refer to , and follow the
troubleshooting procedure for the error
display that appears.
Check the wiring (Refer to ).
Refer to the basic operation items in the
"User's instructions" to perform the remote
control operation correctly.
The rear defrost does not turns on
The error display (Refer to ) does not
appear on the LCD monitor when the
remote control receives the answer back
signal.
Has approximately 15 minutes passed since
you started the engine using the remote
control?
The rear defrost automatically stops after
approximately 15 minutes has passed since
starting the engine using the remote control.
The "Engine start operation with rear
defrost start up" was executed while
the engine was stopped.
When operating the remote control, another
switch was not accidentally pressed at the
same time.
Refer to the basic operation items in the
"User's instructions" to perform the remote
control operation correctly.
Did you press the remote control switch
following the correct procedure, as noted in
the "User's instructions?"
Check the wiring (Refer to ).
Even when the engine is started up
normally using the "Engine start operation,"
if the temperature inside the vehicle cabin is
less than 5ºC, the rear defrost will be
activated automatically.
There may be a problem with the vehicle.
Inspect the vehicle.
When performing the "Engine start
operation with rear defrost start up" on the
remote control, does the display appear and
the buzzer also sound?
Check the remote control operation (Refer
to ).
Was the temperature inside the vehicle
cabin less than approximately 5°C when the
engine was started?
Does the rear defrost automatically turn on
even though the engine was started using
the vehicle's push start switch?
A7
B1
B3 B3
B2
B2
㪐

NO
YES
NO
YES
NO
YES
NO
YES
While the turn signal lamp is flashing
(activated by the vehicle's turn signal
switch), the hazard lights cannot be turned
on with the car find function.
Check the wiring (Refer to ).
Even though the car find function is executed
while the turn signal lamp is flashing (activated by
the vehicle's turn signal switch), the hazards do
not flash.
Refer to , and follow the
troubleshooting procedure for the error
display that appears.
Car find function on the remote control does not
work
The error display (Refer to ) does not
appear on the LCD monitor when the
remote control receives the answer back
signal.
The power on the vehicle side is not set to
the ON position.
If the power is set to the ON position, the
car find function is disabled.
When operating the remote control, another
switch was not accidentally pressed at the
same time.
Refer to the basic operation items in the
"User's instructions" to perform the remote
control operation correctly.
When performing the car find operation on
the remote control, does the display appear
and the buzzer also sound?
Check the remote control operation (Refer
to ).
A8
B1
B3 B3
B2
㪈㪇