Medical Guardian Elite 911 User manual

Emergency Notification System
OWNER’S MANUAL

Power Cord
Adapter
Elite 911
Emergency
Notification
System
About Your Elite 911
What’s in the Box
Charging
Cradle
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Speaker
Power Button
Power LED
A solid red light
means low battery
and that Elite 911
must be charged.
A blinking red light
means Elite 911 is
charging. It will
also announce
“Your device is now
charging” when
placed correctly on
the cradle. No LED
means Elite 911 is
properly charged.
Network LED
A solid green light
means Elite 911 is
registered to the
network and able
to make calls.
A blinking green
light means Elite 911
is attempting to
register to the
network.
Help Call Button
A red ring will blink
around the button
while making a
call. It will turn solid
red when the call
is connected, and
shuts off at the
end of a call.
Test Button
Press for 3 seconds
to test your speaker
and microphone in
addition to locating
the device.
Power LED
Cradle Indicator
A solid Green
means the cradle
is plugged in with
power. No LED light
means the cradle
has no power.
Microphone
Charger Pins
2
Product Details

1. Preparing Your System
Plug the Power Cord Adapter into
a wall socket NOT controlled by a
switch and the small end into your
Charging Cradle.
The Green LED on the Charging
Cradle will light up solid Green to
show you that the Cradle is plugged
in correctly.
Place the Elite 911 in the Cradle.
The Elite 911 will take a few moments
to wake up. It will announce “Your
device is now charging.” The
Network LED will blink Green while it
is attempting to find your network
and will turn solid when your Elite
911 is connected to the network and
ready to make emergency calls.
Locate a place in your home that is central and is near a
standard wall outlet. It should be easy to access for daily
charging and to allow you to take the 911 device with you
when you leave.
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The Power LED on the Elite
911 will blink Red while it is
charging and will be off
when fully charged.
Power LED
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2. Making Emergency Calls
Elite 911 will announce:
“Preparing to call emergency services.
We will first attempt to locate your device.
Please standby.”
Once the device is located, the device will
then announce:
“Device located. We will now dial emergency
services.”
This statement will be followed by ringing before
the call is connected to local 911 operator.
Press and hold the Help Call Button
for three seconds. You will hear a
tone, and when you release the
button, the Red lights around it
will turn on.
PLEASE NOTE: The microphone is at the bottom of the Elite 911.
Be sure that your hand is not covering the microphone when you
speak with the call center operator. When you leave your home,
don’t forget to take your Elite 911 with you.
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3. Making Test Calls
Elite 911 will announce:
“Welcome to the device verification process.
We will be testing your speaker and microphone
and will attempt to locate your device. Please say
your name now.”
Once you speak your name, the device will play
back the audio and announce:
“We heard your name as [your name]. If you
did not hear your voice played back, please
contact Medical Guardian. Now please wait while
we determine your location. Your most recent
location is [current location of the device]. This
concludes your device verification. Thank you.”
This statement will be followed by ringing before
the call is connected to local 911 operator.
At any point, the Elite 911 can be
tested. Press and hold the
Test Button for three seconds.
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Please test your system at least once a month.
Elite 911 utilizes both Global Positioning System (GPS)
and Cellular Based Location Services (CBS) and a
WiFi receiver in order to find user’s current location.
By activating the product, User agrees to allow Call
Center and their affiliates to use this information
to provide services to him or her in the case of an
emergency response.
As with all location-based services it may not always
be possible to determine your location. Multi-level
buildings, obstructions, dense urban areas, the
weather and other conditions can make it difficult
for GPS satellites and cellular services to locate your
exact location.
Our products are tested, as are other cellular and
wireless communications products licensed in Canada
and the United States. Individuals with pacemakers
should review their pacemaker materials regarding
interaction with cell phones and take the same
precautions the materials recommend for this device.
Important Tips + Reminders
Important
Your Elite 911 requires adequate battery charge and
cellular signal to make an emergency call.
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Support is also available via
medicalguardian.com/support
Email
[email protected]
If you have questions, we are here to help. Our team is
standing by to provide you with the help and support
you need by phone or online.
1 [phone]
Customer Service
Monday - Friday
9:00am - 8:00pm (Eastern Standard)
Saturday
9:00am - 5:00pm (Eastern Standard)
@MedicalGuardian
/MedicalGuardian
@MedicalGuardian
If you are happy with your Elite 911, please tell us about
your story and share your experiences on:
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Regulatory Compliance FCC/IC
The user’s manual or instruction manual for an
intentional or unintentional radiator shall caution
the user that changes, or modifications not expressly
approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
This device complies with Part 15 of the United
States FCC regulations and has an Industry Canada
registration (IC ID) of 20951-ANH0319.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
For a Class B digital device or peripheral, the instructions
furnished the user shall include the following or similar
statement, placed in a prominent location in the text of
the manual:
NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules and the IC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications. However,
there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause
harmful interference to radio or television reception,
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Reorient or relocate the receiving antenna.
Increase the separation between the equipment
and receiver.
Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV
technician for help.
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
This equipment has been tested and found to comply
with the limits pursuant to Part 15 Subpart B, Part 22, and
Part 24 of the FCC rules and the IC Rules. These limits
are designed to provide reasonable protection against
harmful interference in an appropriate installation.
This equipment generates, uses, and can radiate radio
frequency energy and, if not used in accordance with
instructions, can cause harmful radiation to radio
communication. However, there is no guarantee that
interference will not occur in a particular installation.
Regulatory Compliance: RF Exposure
Your device is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emissions
limits for exposure to radio frequency (RF) energy set by
the Federal Communications Commission (FCC) of the
U.S. Government and Industry Canada of the Canadian
Government. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy
for the general population. These guidelines are based
on the safety standards previously set by the U.S. and
international standards bodies. The standards include a
substantial safety margin designed to assure the safety
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of all persons, regardless of age and health.
The exposure standard for wireless RF devices, such as
the device, employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set by the
FCC/IC is 1.6W/kg. SAR values at or below that limit are
considered safe for the general public.
Before a wireless RF device is made available for sale to
the Public, it must be tested and certified to the FCC/IC
that it does not exceed the SAR limits established by the
FCC/IC. Tests for SAR are conducted using the positions
and locations (e.g., at the ear or worn on the body) as
required by the FCC/IC for each device model.
The device has been tested and meets the FCC/IC RF
exposure guidelines when used against the body under
normal usage conditions.
To comply with FCC/IC RF exposure requirements,
a minimum separation distance of 10mm must be
maintained.
ENGLISH: This device complies with Industry Canada’s
license-exempt RSSs. Operation is subject to the
following two conditions:
This device may not cause interference; and
This device must accept any interference, including
interference that may cause undesired operation of
the device.
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