Medical Guardian Active Guardian User manual

Active Guardian
User Manual & Quick Activation Guide

1
Thank you for choosing Medical Guardian!
As a member of our family, you’re empowered to keep living life the way you want to, and with
our round-the-clock monitoring services, you will always be able to get help when you need it –
that’s our promise.
If you have any questions during the activation process, please call our Customer Care Team at
1-800-329-0200. Our ofce hours are Monday through Friday, from 9:00AM to 9:00PM EST, and
on Saturday and Sunday, from 9:00AM to 5:00PM EST.
What’s in the Box
Your Active Guardian Base Package Includes:
Please reference the installation instructions for any requested add-ons inside your Welcome Kit.
Adjustable Lanyard
++
Charging CradleAll-in-One Device

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Please reference the installation instructions for any requested add-ons inside your Welcome Kit.
(1a) Choose a
location for the
charging cradle.
We recommend placing the
charging cradle near a window
for quicker activation.
STEP 1: Set up and install your device.
(1b) Plug in and charge the
device.
PLEASE NOTE: DO NOT PLUG THE
CHARGING CRADLE POWER CORD
INTO AN ELECTRICAL OUTLET THAT IS
CONTROLLED BY A LIGHT SWITCH OR INTO
A POWER STRIP TO AVOID ACCIDENTALLY
TURNING IT OFF.
PLEASE NOTE: WHEN THE ACTIVE
GUARDIAN IS CHARGING, THE RED BATTERY
LIGHT ON THE DEVICE WILL FLASH. WHEN
FULLY CHARGED, THE RED LED BATTERY
LIGHT REMAINS SOLID.
• Plug the provided power cord into both the
back of the charging cradle and into an outlet.
• Make sure that the charging cradle is
receiving power by checking that the red
LED light on the front of the charging cradle
is illuminated.
• Place the device into the charging cradle.

3
CALL US TO ACTIVATE
1-800-329-0200
STEP 2: Call us to activate.
• Verify account information.
• Test your device.
• Explain best practices and product features.
• Answer any questions you may have.
One of our friendly Customer Care Specialists will help you:

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Notes

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PLEASE NOTE: IF YOU HAVE ANY DIFFICULTY SETTING UP YOUR MYGUARDIAN
ACCOUNT, PLEASE CALL OUR CUSTOMER CARE TEAM AT 1-800-949-2700.
As a member of the Medical Guardian family, you have access to MyGuardian, a portal
speci cally designed with your needs in mind. In addition to providing information on your
device and educational e-books, this portal also allows you to update your billing information.
Here’s how you can set up your
MyGuardian account:
1. Visit https://www.medicalguardian.com/client-
services-portal.
2. Select Create Account.
3. Enter the email address that is associated with
your Medical Guardian account. You will then be
prompted to create a password.
4. Open your email account, and click on the link
provided in the con rmation email from our
Customer Care Team to complete setting up your
MyGuardian account.
5. Enter your email address and password, and click
SIGN IN.
About Our MyGuardian Portal

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Tip for Monthly Testing:
1. Press the Call Button.
2. Tell our emergency operators that you are testing
your device.
Tip for Wearing Your Neck Pendant:
For optimal protection and to lower the risk of false alarms,
the device should rest on your breastbone.
Tips for Charging Your Device:
• Keep the charging cradle near a window in
your bedroom.
• Place the Active Guardian into the charging cradle each
night so that it is fully charged throughout the day.
Tips and Best Practices

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Active Guardian Features
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1
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On/Off Button
Use this button to turn your device on and off.
Microphone
Speak with an emergency operator using this microphone.
Battery Light
You will be notied by a ashing red light when the device needs to be charged.
Charging Cradle
This charges the device in just 3 hours.
WiFi Light
This indicator ashes blue to conrm that the WiFi is on.
Call Button
Press this button in an emergency to contact our monitoring center.
Speaker
You will clearly hear the emergency operator through this powerful speaker.
Call Light
This indicator will light up blue to conrm that you’re being connected to our
monitoring center.
GPS Light
This indicator ashes blue to conrm that there is a GPS signal.

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Active Guardian Light Indicators
Red Battery Light Blue Call Light Blue Wi-Fi Light Blue GPS Light
Flash every Charging
2 seconds
Flash every Normal
5 seconds
Off Wi off Off
Solid red Charging Flash every Wi on
5.5 seconds
Flash every
1 second
GPS off or
no signal
GPS signal
Red Battery Light Blue Call Light Blue Wi-Fi Light Blue GPS Light
Off Normal Flash every Normal
5 seconds
Off Wi off Off
Flash every
1 second
Flash every Wi on
5.5 seconds
Flash every
1 second
GPS off or
no signal
GPS signal
Low
Battery
While On Charger
Off the Charger

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Red Battery Light Blue Call Light Blue Wi-Fi Light Blue GPS Light
Off Normal Solid blue Normal Off Wi off Off
Flash every
1 second \Flash every Wi on 5.5 seconds
Flash every
1 second
Call failed
Solid blue for
5 seconds
then off.
Red Battery Light Blue Call Light Blue Wi-Fi Light Blue GPS Light
When powering on, solid
red for 8 seconds then off.
When powering on,
solid blue for 8 seconds
then off.
When powering on,
solid blue for 8 seconds
then off.
When powering on,
solid blue for 8 seconds
then off.
When powering off,
solid red for 15 seconds
then off.
Low
Battery
During a Call
Powering On/Off
GPS off or
no signal
GPS signal

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How Fall Detection Works
1. Should you ever need help, press and hold the Call Button until the Call Light indicator
lights up blue to contact our monitoring center.
2. If you are unable to press the Call Button and a fall is detected by the Active Guardian,
an alert is sent to the monitoring center just as it would for an emergency button press.
About the Active Guardian’s Fall Detection Capabilities
PLEASE NOTE: THE ACTIVE GUARDIAN DOES NOT AUTOMATICALLY COME WITH
FALL DETECTION. IF YOU WOULD LIKE TO ACTIVATE THE DEVICE’S FALL DETECTION
CAPABILITIES, PLEASE CALL OUR CUSTOMER CARE TEAM AT 1-800-949-2700.
PLEASE NOTE: THE ACTIVE GUARDIAN DOES NOT DETECT 100% OF FALLS. IF YOU
ARE ABLE, YOU SHOULD ALWAYS PRESS THE BUTTON WHEN YOU NEED HELP.
Important Safety Information
• Due to the parameters of the device, you cannot test the Active Guardian’s fall detection
feature by dropping it or throwing it on the oor.
• If you accidentally set off the fall detection alarm, simply let the alarm go through to our
monitoring center. Once you’re connected to our monitoring center, tell our emergency
operators that it is a false alarm, and no dispatch will be made.
• The Active Guardian must be worn around the neck if its fall detection capabilities are
activated. Adjust the lanyard so that the device rests on your breastbone, and wear it
outside of your shirt, as wearing it inside your shirt can reduce the percentage of falls
being detected.

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How do I call for help?
• Should you ever need help, simply press and hold the Call Button until the Call Light
indicator lights up blue. After a short delay, you will hear tones or ringing, and the device
will vibrate. Once you are connected to one of our highly-certied emergency operators,
you can then speak with an operator directly through the device and request emergency
services or a member of your Care Circle to come and help you.
Can I cancel an emergency call in progress?
• No. You cannot cancel an emergency call in progress. If you accidentally press the Call
Button, simply tell our emergency operators that it is a false alarm, and no dispatch will
be made.
How long will the Active Guardian’s battery last?
• The Active Guardian’s battery can last up to 5 days per charge depending on usage and
whether its fall detection capabilities have been activated.
• The red Battery Light will begin ashing to show that you need to charge your device.
The Active Guardian is charging when the red Battery Light is ashing, and after about 3
hours, the light will become solid to show that the device is fully charged.
Frequently-Asked Questions About Your Device
• Battery life with fall detection: 3 days
• Battery life without fall detection: 5 days
• Recommended: charge daily for optimal battery life

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Do I need to have WiFi in order for the Active Guardian to work?
• No. Your home does not need WiFi in order for the Active Guardian to work. Our
emergency operators will be able to pinpoint your location using the Active Guardian’s
GPS and WiFi capabilities should you ever need help.
Can I wear my button in the shower?
• Yes. The wearable buttons are highly water-resistant so you can wear your neck pendant
or wristband in the shower, but it should not be submerged in more than 3 feet of water
for more than 30 minutes and should not be used in salt or chlorine water.
Can I wear the Active Guardian with a pacemaker?
• Yes. Review your pacemaker materials regarding interaction with cell phones, and take
the same precautions the materials recommend for the Active Guardian.

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Technical Information
Active Guardian is a 3G emergency alert pendant designed to expand users’ horizons and
enable them to live independently with condence by offering help at the press of a button,
anywhere in the US where there is AT&T 3G coverage. Active Guardian connects users to
emergency care specialists at a UL-Listed, CSAA-Certied Five Diamond central station 24/7,
and users speak with specialists via powerful built-in two-way voice technology. Specialists can
send loved ones or emergency services to users.
General
• Communication Modes: GPRS/HSDPA packet
data, TCP/IP, UDP and SMS
• Operating Voltage: 4.35 volt internal
battery pack
Cellular
• Data Support: SMS, GPRS, HSDPA
packet data
• Operating Bands (MHz): GSM/GPRS:
850/900/1800/1900, WCDMA: 850/1900
• Transmitter Power: GSM/GPRS: 850/900 -
32.5d8,1800/1900 - 29.5d8, HSDPA/UMTS:
All band - 23dB
• HSDPA Data Rates: 384Kbps upload/3.6
Mbps download
• HSPA Fallback: GPRS/GSM quad band
Environmental
• Temperature: -20° to +70° C (operating); -40° to
+85° C (storage)
• Humidity: 95%RH@ 50° C non-condensing
• RoHS Compliant
• Waterproof (rated IP67) enclosure
Electrical
• Operating Voltage: 4.35V internal battery
• Power Consumption: Typical 200μA@ 4.2V
(deep sleep), Typical 3 1.5 mA@ 4.2V (SMS+UDP
connection)
Physical
• Dimensions: 2.7 x 1.7 x 0.7” (67.9x 42.9x 17.4mm)
• Weight: 2.0 oz, (56 g) (internal)
• Connectors, SIM Access: SIM Access Internal
• Certications: CE, FCC, IC, GCF, P TCRB, AT&T
• Battery and Charger: Certications - UL-Listed

1818 Market Street, Suite 1200
Philadelphia, PA 19103
www.MedicalGuardian.com
©2017 Medical Guardian, LLC. All rights reserved.
QUESTIONS?
Call our Customer Care
Specialists at
1-800-949-2700
HOURS AVAILABLE:
Mon - Fri, 9am - 9pm EST
Sat - Sun, 9am - 5pm EST
MGDOC-10230