Melbourne NUTTAG User manual

PRODUCT FEATURES & SPECIFICATIONS

USER GUIDE
NUTTAG GPS GUARDIAN WATCH
Product Overview
This device is an advanced PDA watch and personal locating alarm that is waterproof with an IP rating of IPX8.
It is an innovative tiny personal remote positioning unit with built-in U-blox GPS and GSM/GPRS/Wifi technology. Designed
for your personal protection and safety. The SOS system can be monitored 24 hours a day, 7 days a week. If you trigger an
alert, an operator will be ready to dispatch emergency services.

CONTENTS
-Getting to know your device
-Turn on and off
-Device charging
-Quick start guide
-Is your device operational?
-Reboot procedure
-Activating SOS alert
-In an emergency activating SOS
-When Verbal Communication Is Not
Possible
-Safe to commence two-way
communication
-False alarms
-SOS alert FAQ’s
-Further information modes
-Device operating
-Device history
-Device details
-FAQ’s

GETTING TO KNOW YOUR DEVICE:

Turning your PDA ON and off
If the watch face does not light up when you touch
the face or the watch or push the side button, your
device is OFF and will NOT protect you.
To Turn On the PDA device: Press the side button for
1 second, the watch face should light up.
The device can be also turned on automatically by
placing it on charge.
*To ensure the device is working correctly please ensure that
on the watch face you can see both the battery icon and the
network had reception.
Location may take up to 5 minutes to update correctly,
best to ensure you are near a window or outdoors to
aid the device to fix onto multiple satellites.
To Turn Off the device: Scroll right to "Settings".
Scroll down to select "System"and then tap "Power off.
If the watch face does not light up when you touch the
front of the device, your device is OFF and will NOT
protect you.

Device Charging
PDA device must be on charge for a minimum of 20 minutes every 24 hours to ensure sufficient battery
life for your safety during use.
Using the docking station to charge;
-Connect the USB cable from charging base to the AC
adaptor.
-Place the watch into the charging base correctly, you will
hear spoken confirmation "your watch is charging".
-Please fully charge the battery daily for around 1 hour or
when battery is low. Place the device in the docking station.
The device should click into place when correctly seated.
The device must be straight, button facing the front.

Quick Start Guide:
Is Your Device Operational:
Step 1. Check the battery is fully charged on the watch
face (A)
Step 2. Check connectivity on the watch face (B)
Step 3. Check that Watch is online on the Portal
*If not operating as described, proceed to Reboot Procedure

Reboot Procedure:
Step 1. Turn the device off;
Turn the device OFF: Scroll right to “Settings”. Scroll down
to select “System”and then tap “Power Off”.
Step 2. Turn the device on;
Wait 30 seconds then, press side button once for 1 second
to turn back on.
*If not operating as described, proceed to Reboot
Procedure again preferably outside or near a window. If
it's still not operating correctly please report the device.

Activate SOS Alert:
In an Emergency Activate SOS:
This device is for your safety. If you feel threatened or in danger and need assistance, push the "SOS"
button (c) on the side of the device or pushing on the watch face to activate the SOS Alert. If
professionally monitored:
1. The device will vibrate and instantly send an alert message + your current location to the monitoring
service.
2. The operator will contact the device as soon as the message has been received.
3. The device will vibrate three times, this will turn the device into a two-way communication tool and open
connection with an operator.
Note: The operator will be able to hear background activity, to determine if it is appropriate/safe
to proceed with two-way communication.

When Verbal Communication Is Not Possible:
If professionally monitored:
If operator is able to determine there is a high risk situation and the device location provided is sufficiently
accurate the operator will dispatch the police instantly to device location.
If the location is not accurate the operator will request a verbal location confirmation, if safe to do so
should this information not be available the operator will dispatch emergency services to the available
device location.
The operator will remain on the line for an additional 5 minutes then disconnect, if you require further
assistance or circumstances change activate the SOS button again. The operator will then notify site
department contacts of the incident, activating internal procedures.
If not professionally monitored:
After SOS alarm is activated, you will hear a voice prompt confirming the activation of the SOS alert and
allowing you approximately 10 seconds to cancel the alarm. If the SOS is not cancelled in time an SOS alert
text message is immediately sent to the emergency contact numbers and potentially followed by the
outgoing calls
If the watch fails to connect to the first number, it will call the second number after delay of 10 seconds. In
case the second number fails to be connected as well, the system will connect to the third number etc.
Between each call, it will have 10 seconds delay, during this time, user can stop call sequence or prevent a
possible false alarm by pressing SOS button.
SOS call contacts are encouraged to turn off voice mail

Safe to Commence Two-way Communication:
If the operator can determine that it is safe to commence with standard two-way communication
procedure they will ask two questions;
"Do you require Police/Medical assistance?" "Please confirm your location?"
Please respond with the location of the incident, and if police/medical assistance is required. Should
further information be provided, the operator will relay this to the emergency services.
The operator will instantly dispatch the emergency services, if required.
The operator will notify all defined contacts of the incident to activate internal site procedures.
The operator will remain on the line for an additional 5 minutes then disconnect, if you require
further assistance or circumstances change activate the SOS button again.

False Alarm:
There will be false alarms, and this is ok!
When a false alarm is activated the standard procedure will commence, the operator will listen and
determine the validity of the Emergency.
If you indicate to the operator that it was a False Alarm they will ask:
“Please confirm a defined ID, Stand Down orders, and current location"

Activate SOS Alert FAQ’s:
Why it is important to confirm my Location?
As a GPS device that connects with a minimum of three satellites to gain its location can be affected by its
environment and external elements. By nature, the GPS can present the wrong location when indoors or
in multi-level buildings, just like a mobile phone. This is why we must always confirm your location with
the operator.
Who will be notified?
If monitored, the operator will notify Police and any other emergency services required/requested, as well
as notify all defined contacts of the incident. If not monitored, the device will contact your defined
contacts
For how long can I speak with the operator?
The operator will remain on the line for generally between 5 minutes, this will allow the operator time to
monitor and gain an understanding of the situation. The operator will disconnect after 5 mins to preserve
the battery of your device. If you require further assistance or circumstances change you can activate the
SOS button again to speak with the operator. Voice communication over the device will consume
significant power, it is advised that you keep this to a minimum.

Device Operation:
If PDA is not lasting long enough throughout the day, please consult your NUTTAG account manager
to assist with optimising configuration.
Low battery alerts will be sent to defined contacts when a device reaches on or below 15% capacity.
Audit / History:
Representatives can obtain GPS historical location data of an incident upon request. This will be shown on
the map and recorded as Longitude and Latitude within an export CSV file.
Device Details:
All devices have been given a unique number. The allocated number that can be located on the back. E.g. 275

Hardware Specifications
Content Specs
Dimension: 47.5mm*16.9mm
Weight:65g
Supported Bands AU: B1/B3/B5/B7/B28 / EU: B1/B3/B7/B8/B20
North America: B2/B4/B5/B7/B12/B17/B13
GPS chip: MT6625L
Receiver Frequency: 1575.42MHz
Support: GPS, Glonass and Beidou
Time to first fix: Cold start: 26s Warm start: 2s, Hot start: 1s
Charging voltage: 5V DC
Battery:Rechargeable, 3.7V, 580mAh
Battery life: Up to 48 hours under normal use
Storage Temperature: -30°C to +70°C
Operating Temperature: -20°C to +80°C
Waterproof: IPX8 Standard
Please adhere to the following guidelines to extend the unit life:
1. Do not put the unit in overheated or over cooled places.
2. To clean the unit, use a dry cloth. Do not clean using chemicals or detergent.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.

FAQ’s Device Operation:
How can I charge the PDA Device?
You can charge the Watch using either the cradle. The device will vibrate once to confirm
successful charge in progress.
Rebooting your Tracker
Your device can be rebooted remotely by NUTTAG customer care team, or by turning off
and on again.
How does the SOS alarm work?
SOS Alerts are triggered by holding the SOS button. Your device must be on and have network coverage.
What is the SIM coverage?
This depends on the Service Provider. Refer to below links for
coverage maps of each: Telstra

What kinds of alerts can the tracker provide?
SOS and Low Battery are the available by default.
How can I receive alerts?
All alerts will be managed by NUTTAG and sent to the allocated site contacts via Email / SMS.
After Sale Support:
For support please contact your account manager direct, or contact NUTTAG teams via;
-Live Chat at www.nuttag.com.au 10am-5pm EST Monday to Friday
-Support Hotline [phone]am-5pm EST Monday to Friday
-Email [email protected] all emails will be responded to within
24-48hrs

Glossary / Definitions:
Technology:
GNSS
GNSS stands for Global Navigation Satellite System. It is a method of calculating location, velocity and
precise timing anywhere on earth based on the signals visible from a satellite constellation, using a
combination of trilateration and TDOA (Time Difference of Arrival) algorithms. In o arder to obtain a
location, a GPS device must be receiving signal from at least 3 satellites.
GPS
GPS stands for Global Positioning System. There are 33 satellites in orbit in the southern hemisphere.
AGPS
AGPS stands for Assisted GPS - a method of utilising internet resources to decrease the TTFF (Time to First Fix).
GPS Almanac
The Almanac contains Information on satellite trajectory and timings, must be downloaded by the
GPS device for use in location calculations.

Ephemeris Data
Details on each satellite’s detailed orbital information. Transmitted every 30 seconds and required for
each satellite, used in a location calculation.
GPS Chip
The GPS chip is the component which receives and processes the Satellite signals.
Time To First Fix
The TTFF is the time taken for a GPS device to acquire satellite signals and calculate a position. It is
faster outdoors where there are less sources of interference for the satellite signals.
There are three scenarios - Cold / Factory (first use or after long distance travel / Long period
without use); Warm / Normal; and Hot / Standby.
Cold start
When the device has no estimates of Satellite positions and must start by acquiring a Satellite signal.
Once found, the device can then receive the almanac from this satellite; the almanac is transmitted
repeatedly over 12.5 minutes. Once obtained, position calculations can begin based on visible satellites.
A Cold Start can take up to 15 minutes.
Warm start
The device has estimates of current time within 20 seconds, current position within 100km and its
velocity within 25 m/s, and valid almanac data. The device must obtain ephemeris data for each
satellite used in a calculation. A Warm Start can take between 35 seconds and 3 minutes.