Mercedes-Benz XENTRY Diagnosis VCI User manual

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
Mercedes-Benz AG, GSP/OR, Retail Operations, 70372 Stuttgart
Manual XENTRY Diagnostics for Independent Workshops, issue date 07/2022 (valid until revoked) Page 1of 16
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Manual XENTRY Diagnosis Lite
Objective
This document provides you with instructions for your XENTRY Diagnosis Lite and includes initial startup of the
software, general information, minimum requirements for the PC, time credits and support. To learn more about
the operation of XENTRY Diagnosis, you can take training courses at "Global Training ".
Contents
1Commissioning XENTRY Diagnosis Lite........................................................................................2
2General information ........................................................................................................................7
3New compulsory login procedure..................................................................................................8
4Minimum PC requirements.......................................................................................................... 10
5Software......................................................................................................................................... 12
5.1 Overview of included software............................................................................................. 12
5.2 Messages in XENTRY (on StartKey and time credit) ............................................................ 13
6Diagnostic time credits................................................................................................................ 15
7Support .......................................................................................................................................... 16
Hardware Variant
Operating System
Network
XENTRY Diagnosis VCI
Windows 10 or 11 (64 Bit)
Online connection required

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
Mercedes-Benz AG, GSP/OR, Retail Operations, 70372 Stuttgart
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1Commissioning XENTRY Diagnosis Lite
1.1 Commissioning the XENTRY Diagnosis Software
Start your computer and establish an online
connection.
The online connection is necessary to perform the
installation. Make sure that you have administrator
rights to install the software on your computer. You
also need administrator rights for the operation of the
XENTRY Diagnosis application.
Click the download link to download and install
the basic setup:
Mercedes-Benz B2B Connect -> Software -> XENTRY
Diagnosis Lite -> Systeme -> Prepare cour PC ->
Download basic setup…
If necessary, set your firewall so that the execution of
the EXE file is guaranteed. Now download and install
the so-called basic setup.
The setup guides you through the installation and can
take some time depending on the system
performance. If you enter your own path for
installation, please do not use spaces or special
characters. The installation wizard cannot process
this.
After installing the basic setup, you must carry out a
system restart.
After restarting, the hardware selection window
appears. Please select "XENTRY Diagnosis VCI ".
Then the "ConfigAssist" tool will open.
In ConfigAssist, please go to “Install StartKey “.
In the "Install StartKey" window, read out the
hardware ID of your computer.
You need this hardware ID to order your StartKey in
the Mercedes-Benz B2B Connect (Mercedes-Benz
ABCD12345678

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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B2B Connect (https://B2B Connect.mercedes-
benz.com).
Log in to Mercedes-Benz B2B Connect and go to "->
Software -> XENTRY Diagnosis Lite -> Systems ->
Purchase system basic fee". Select "HW ID of your
computer", enter the hardware ID and and complete
the order.
After creating the StartKey, you will receive an email.
The access authorization (StartKey) is then checked
online. The system-specific StartKey is created
automatically during the ordering process and made
available online for download.
After successful online check (and if necessary.
Automatic download) of the StartKey, a green
checkmark is displayed next to the globe.
If the "green check mark" or the "Start" button is not
visible, there is probably no StartKey or the StartKey
has expired. You can order this in the Mercedes-
Benz B2B Connect (see previous paragraph).
Please open ConfigAssist to activate the "XENTRY
Update Service" tool. XENTRY Update Service will
search for the current diagnosis release and then
download it so that you can install it on the computer.
Select "Without Retail Data Storage", test the
connection and click "Apply & Continue ".
Finally, you will see the configuration overview of your
system including the XENTRY Update Service.
Please open “XENTRY Update Service“ by the icon
with the same name on your desktop.

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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Go to the "Release Overview" tab. XENTRY Update
Service will automatically search for the latest update
(diagnosis release) and download it.
Once the download is complete, click "Export" to save
the ZIP file on your computer.
Install the current diagnosis release.
Unpack the file and click on the Start.EXE file to
install the current release (=diagnosis release).
Please follow the instructions of the
InstallShieldWizard.
PLEASE NOTE: Make sure that you have enough
storage space (approx. 150 GB) on your hard drive!
As before, perform the installation steps for the
diagnosis release as part of the installation of the
basic release.
After performing all installation steps, click on
"Finish". Then, you need to restart your computer.
After restarting, you will find the XENTRY Diagnosis
icon as usual and all other icons on your desktop.

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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1.2 Commissioning the XENTRY Diagnosis VCI
After restarting, the hardware selection window
opens automatically on the desktop.
Please select "XENTRY Diagnosis VCI ".
Then please select “Configure“.
Coupling the XENTRY Diagnosis VCI
PLEASE NOTE: Please insert the Wi-Fi stick into your
diagnostic computer!
Connect the XENTRY Diagnosis VCI to your diagnosis
computer via USB cable and wait for the beep.
Then click on "Pair XENTRY Diagnosis VCI" and wait
for the connection to be made.
Please remove the USB cable again. The XENTRY
Diagnosis VCI is now connected to your diagnosis
computer via Wi-Fi and ready for diagnosis.
You will continuously see the VCI icon on your
desktop:
Connected VCI via Wi-Fi ( VCI must be
connected to power supply/vehicle)
Connected VCI via USB cable

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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Completing the configuration
Finally, the overview of the system configuration is
displayed with VCI.
The green checkmark symbols indicate an existing,
current StartKey, the activated XENTRY Update
Service and a correct connection between XENTRY
Diagnosis VCI and diagnosis computer.
Exit ConfigAssist with "Exit" and confirm with "Yes".

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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Diagnostic time credits
To be able to use XENTRY Diagnosis Lite, you need diagnostic time credits that you receive in the B2B Connect
Portal (https://B2B Connect.mercedes-benz.com). With the diagnostic time credit, you acquire usage rights for
diagnosis data. The diagnostic time credit is differentiated into data packages (Mercedes-Benz- passenger cars,
VSN, smart, EQ, Maybach.) and duration (hour, day, week, month, year).
Included vehicles
All brands and divisions of Mercedes-Benz (Mercedes-Benz- passenger cars, VSN, smart, EQ, Maybach.) in XENTRY
Diagnosis Lite. You can all control units installed there in all model series (incl. Diagnose the model series up to
2002 as well as all XENTRY model series and HHTWin mixed model series).
XENRY Diagnosis Lite contains the functions quick test, basic diagnosis (actual values, actuations), initial startup
(flashing, coding, and parameterization), reading/deleting fault memories as well as guided and functional
diagnosis.
Please note that you must apply separately for the initial startup of XENTRY Flash user rights control units (see
Mercedes-Benz B2B Connect).
Hardware
The delivery scope includes the standard hardware XENTRY Diagnosis VCI (incl. hardware case and accessories),
which communicates with the vehicle during diagnosis. Please note that both warranty and warranty are
limited to 42 months for the hardware.
2General information

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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3New compulsory login procedure
Our new security concept secures access to and use of the XENTRY Diagnosis software in two stages:
Level 1: Since release 03/2021 you have to log in with your personal user ID and password.
Stage 2: From March 15, 2022, you will also need the standard diagnostic role.
You can apply for this via the UMAS platform.
Prerequisite: You have successfully completed the identification procedure. You can also start this via UMAS,
unless a local identification procedure is used in your store.
You will get your role via the dedicated button on the platform. In principle, you only have to go through the
identification process via UMAS/IDnow once.
With Release 06/2020, a strict safety concept for validating the diagnosis access and the backend services was
implemented. Since then, a personalized login has been required for the passenger car model series 213 facelift
2020 and 223.
As of Release 03/2021, this safety level will be extended to all brands and categories, i.e. All diagnosis users
must log in personally to the diagnostic unit. Thus, anonymous access to vehicles and backend services is no
longer possible.
As of Release 15/03/2022, you generally need the standard diagnosis role for diagnostic activities. The new
extended XENTRY Flash role is necessary for the control unit commissioning from series 213 model upgrade
2020 and 223.
The standard diagnosis role is assigned as follows:
1. XENTRY standard diagnosis rights:
Every diagnosis user must independently apply for the standard diagnosis role via https://umas.mercedes-
benz.com/umas and perform the one-time identification.
If you do not have a user ID as an independent service provider (independent workshop), you can apply for it via
the following link: https://umas.mercedes-benz.com/orgprocess/.
Please select the button “New registration”if you are not yet registered as a Mercedes-Benz customer.
Alternatively, you choose “Registered organization” if your organization is a registered customer, but you do not
have a user ID yet.
Please contact your local IT administrator. Alternatively, you can contact Support via the support button on
the far right of the UMAS page (headset icon).
2. XENTRY Flash Rights:

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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If you have Flash rights already: Each Flash user must independently carry out the off identification via
https://umas.mercedes-benz.com/umas.
Flash rights not available: User must apply for XENTRY Flash rights via the market-specific route. The
identification must then be carried out via https://umas.mercedes-benz.com/umas. All information can also be
found in the Mercedes-Benz B2Bconnect

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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The following URLs and ports must be enabled for a XENTRY Diagnosis Open Shell computer in the firewall
or proxy server. Please talk to your IT responsible and make sure that all activations have been made.
Purpose
URL/Domain
Port
XENTRY Portal
https://xentry.daimler.com
443
EPC, WIS/ASRA
https://retailfactory.mercedes-benz.com
(Your corresponding EPC, WIS/ASRA server may have to be enabled)
443
GoToAssist
http://gotoassist.com
https://gotoassist.com
(For provision of remote support)
80
443
Service24h Europe
https://compass.i.daimler.com/m4t
443
XENTRY TIPS
https://nga.aftersales.i.daimler.com/XentryFrameWeb/Welcome.do
443
Windows update links
http://windowsupdate.microsoft.com
(Enabling required for *.microsoft.com)
80
XENTRY (AQT)
https://aftersales.i.daimler.com
443
XENTRY Flash
https://aftersales.i.daimler.com
(For control unit commissioning)
443
Xentry Diagnosis
Domains
For operation of the XENTRY Diagnosis Software with and without RDS, the following domains
must always be accessible and must not be blocked, even if no communication has taken place
over them for a longer period of time:
*.daimler.com
*. daimler.de
*.mercedes-benz.com
*.mercedes-benz.de
*.corpinter.net
*.akamaihd.net
*.fastsupport.com
*.go2assist.me
*.gofastchat.com
*.gotoassist.com
*.gotoassist.at
*.gotoassist.me
80 (http)
443 (https)
4Minimum PC requirements
A PC for the operation of the diagnostic application is not included in the scope of delivery. You can use a
commercially available computer. At least, however, it shall meet the following requirements:
-Administrator rights for installation and updates
-Personalized login incl. standard diagnosis right (compulsory login procedure)
-Windows compatible PC or Laptop with Intel i5 processor or better, or similar type
-Operating system: Windows 10 (64 Bit) or Windows 11 (64 Bit)
-Minimum of 8 GB RAM (16 GB recommended)
-Minimum of 150 GB free HDD, Solid State Drive (SSD) recommended (for performance and mechanical
robustness)
-Browser: Edge for Windows
-One USB 3.0 port to connect XENTRY Diagnosis VCI via USB cable
-One free USB port for the WiFi stick for wireless communication between diagnosis PC and VCI
-Broadband Internet access via LAN/WiFi
-Microsoft .NET 4.0 (or higher) installed (http://www.microsoft.com)
-Several URLs and Ports unlocked in the local or network firewall / proxy (see below)
-

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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*.helpme.net
*.logmeinrescue.com
*.tokbox.com
*.opentok.com
*.pingone.eu
*.pingidentity.eu
*.startekinfo.com (MBUSA)
*.microsoft.com
*.windowsupdate.com
*.windows.com
*. time.windows.com
123 (UDP)
AddOns
http://openshell.aftersales.daimler.com/msi-updates/*
80
443
Retail Data Storage to
the Internet
*.daimler.com
*.corpinter.net
*.akamaihd.net
80 (http)
443 (https)
Xentry Diagnosis to Retail
Data Storage
8080 (http)
9000 (http)
7001 (tcp)
7002 (tcp)
WIS Service Media
http://service-parts.mercedes-benz.com/
80

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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5Software
The following applications and tools can be accessed via the Windows Start menu or via icons on the desktop of
your diagnostic computer.
Please note: Mercedes-Benz AG excludes the assumption of liability for the flash and coding processes if
other software is operated in parallel with XENTRY. Liability for the other software and its work processes is also
excluded. If you are working with XENTRY, you must quit all other applications and tools beforehand. If you want
to work with other applications and tools, quit XENTRY beforehand. The parallel operation of XENTRY with other
software has not been tested.
5.1 Overview of included software
XENTRY Diagnosis Lite
This is the central application for flash and coding operations. You can also find the icon to start on the desktop.
The use of XENTRY Diagnosis Lite requires trained personnel and you can take advantage of the training offered
at the Training Academy of Mercedes-Benz AG "Global Training". Training and Computer-Based Trainings (CBT)
can be found on the website:
http://gt.mercedes-benz.com/
To use XENTRY Diagnosis Lite on your computer, you must be logged in as an administrator.
XENTRY DAS
The diagnostic assistance system is to be used for the flash and coding processes of older series. It is
integrated into XENTRY and cannot be called separately. As for XENTRY Diagnosis Lite, the use of XENTRY
requires THE trained personnel and you can attend training courses at the Training Academy of Mercedes-Benz
AG "Global Training".
XENTRY Update Service
Via XENTRY Update Service you can download and install the current setup (= diagnostic release). Furthermore,
you will also receive all Flash data.
Mercedes-Benz AddOn Center
This tool downloads add-ons and allows them to be installed. Instructions can be found in the Support Tool.
ConfigAssist
ConfigAssist checks whether the ZBUS Online Server is reachable and the StartKey for XENTRY is available. You
already need the tool when you order the StartKey, as you have to read the required HW-ID. You can call up
ConfigAssist via the icon on the desktop or by Start > Programs > Mercedes-Benz to test the accessibility of the
Mercedes-Benz Backend Server.
With ConfigAssist, you can also connect the XENTRY Diagnosis VCI with the computer.
Support Tool

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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The Support Tool can be found as a shortcut on the desktop and accessed from there. The Support Tool offers a
quick way to compile all the necessary data and information for support, as well as to access online offers, help
documents and instructions.
It also provides an easy way to take screenshots. This tool is primarily used to compile the data required for a
support ticket for the support agency that needs it for rapid analysis and remedy.
5.2 Messages in XENTRY (on StartKey and time credit)
For a complete explanation of the XENTRY application, you can attend training courses at the Training Academy
of Mercedes-Benz AG "Global Training".
For the version, XENTRY Diagnosis Lite there are a few special user hints, which are briefly presented here.
When starting the XENTRY Application
2221-47: No connection to the server possible.
The server with the StartKey must be reachable for diagnostics. Please restart XENTRY later. If the server has
been temporarily shut down for a planned maintenance measure, you have received maintenance information in
advance. If you have any questions, please contact the UHD.
2221- 45: No access authorization for XENTRY was found on the server.
The server is active and could not find your StartKey. Please make sure that you are logged on to your computer
as an administrator when using XENTRY. If you are logged in as an administrator and no StartKey is found,
please call the Customer Support Centre (XCA) to clarify the matter. Please see Chapter 7 Support.
2221-54: The access authorization was updated and XENTRY needs to be restarted.
The server has provided a new StartKey and it has been downloaded. Please close and restart XENTRY. You do
not have to restart the whole PC. An update of the StartKey will only take place very rarely.
When opening a product group
2173-43: Available time credit amounts to (…) minutes. Available time credit for this product group amounts to
(…) minutes.
When you open a product group, XENTRY will show you an indication of how much credit you have available for
that product group.
2173-42 and 44: There is no time credit available for this product group
When you open a product group, XENTRY will indicate if you do not have any time credits available for this
product group.

MANUAL XENTRY DIAGNOSTICS FOR INDEPENDENT WORKSHOPS
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When starting the diagnosis function
2173-42 and 44: There is no time credit available for this product group.
You must purchase new diagnostic time credit for the product group before you can start this diagnostic
function. Instructions for purchasing diagnostic time credits can be found in Mercedes-Benz B2B Connect Portal
which can be accessed with the following link:
mercedes-benz.com/
General errors
2173-39: There is a local network problem or a malfunction of the network connection. Please contact your
local IT administrator.
If the server cannot be reached, there is a local network problem on your computer, in your network or with your
Internet provider. The UHD for XENTRY cannot help you with this. Please contact your local IT administrator.
2173-40: An error occurred while checking the access authorization or the diagnostic time credit.
This error message is very general because XENTRY could not determine the cause of the unknown error. The
error may be in the operating system or another application. A restart of the entire computer can help to
stabilize the entire system again. Moreover, please make sure that you are logged in to your computer as an
administrator when using XENTRY.

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6Diagnostic time credits
In order to use XENTRY Diagnosis Lite, you need diagnostic time credits in addition to the XENTRY software, which
you can also purchase in the B2B Connect Portal. With the diagnostic time credit, you acquire usage rights for the
diagnostic data. The diagnostic time credit is divided into data packages (passenger cars, commercial vehicles)
and duration (hour, day, week, month, and year).
Instructions on how to purchase the diagnostic time credit can be found in the B2B Connect Portal:
https://B2B Connect.mercedes-benz.com/de
XENTRY Notification messages for the diagnostic time credit are described in Chapter 5 Software.
Please note the general conditions for the diagnostic time credit:
-Time credits purchased or no longer needed by mistake cannot be returned or refunded.
-Time credits that have not been used up or not opened at the time of expiry of the contract cannot be
refunded either. However, in the event of a contract extension, the transfer is possible.
-Mercedes-Benz AG is only responsible for the accessibility of the backend server (StartKey and diagnostic
time credit online server) and not for the Internet connection in general.

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7Support
Updates / AddOns
For XENTRY Diagnosis Lite, updates are provided online 4 times a year. You can get these updates via the XENTRY
Update Service. AddOns are downloaded from the Mercedes-Benz AddOn Center.
Thus, your system is always up to date.
The updates must be installed. If the data is outdated, XENTRY will indicate this. In order to offer to you a product
and service at a low price, the number of updates is reduced to a minimum.
UHD & KBC
Commercial and technical requests are dealt with separately.
Commercial requests
For commercial matters (e.g. ordering, order processing, time credits, specific processes for XENTRY
Diagnosis Lite, StartKeys, deliveries, shipping, invoices and payment options) can be contacted at the
Customer Support Centre (XCA).
E-Mail: [e-mail]
KBC handles support requests during business hours: Mon-Fri 08:00 - 18:00 (CET). Inquiries to KBC can
be made in German or English.
Technical requests
For all technical matters such as inquiries about installation, configuration, application, software,
hardware and all data content, please contact the Diagnostic User Help Desk (UHD).
E-Mail: [e-mail].
Please note that no support is provided for your own hardware (e.g. standard PC) and network
infrastructure.
If required, you can ask the Customer Support Centre (XCA) for your contract number (= system number)
or look it up in Mercedes-Benz B2B Connect under "My workshop“.