VeriFone HICAPS VX680 User manual

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APRIVA_Vx680_USERPRK_1.0
Verifone Vx680 GPRS
User Guide

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APRIVA_Vx680_USERPRK_1.0
Table of Contents
Product Overview............................................................................................................................................. 3
Getting Started .................................................................................................................................................. 5
Quick Reference............................................................................................................................................... 8
Credit Transactions .......................................................................................................................................... 9
Debit Transactions........................................................................................................................................... 10
EBT Transactions ..............................................................................................................................................11
Reports............................................................................................................................................................... 13
Customer Care ................................................................................................................................................ 13

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APRIVA_Vx680_USERPRK_1.0
Product Overview
Verifone Vx680
VeriFone’s VX 680 – the world’s smallest full-function, portable payment device is packed with performance,
contactless capability and a large color touch screen. And all on the proven VX platform – making it the perfect
choice for businesses on the go.
Payment Options:
• Diners
• American Express
• Discover/NOVUS
• JCB
• MasterCard
• VISA
• Debit
• EBT
Specifications
CPU 400 MHz ARM11 32-bit RISC processor
Memory 192 MB (128 MB of Flash, 64 MB of SDRAM) standard
Display 240x320 pixel color TFT (QVGA) supports up to 26 lines x 26 characters
Keypad 3x4 numeric keypad, plus screen-addressable keys
Magnetic Card Reader Triple track (tracks 1, 2, 3), high coercivity, bi-directional
Communication Wide Area GSM/GPRS on 850/900/1800/1900 MHz
Printer Integrated thermal with graphics capabilities, 18 lines per second
Power Suply AC input 100-240 VAC, 50/60 Hz / DC output 12 VDC, 2.0 Amp
Dimensions Length: 172mm; Max Width: 82mm; Height: 62mm
Weight 1.05 lbs

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APRIVA_Vx680_USERPRK_1.0
Supported Transactions
Credit
Online Retail Sale
Online Retail Sale with Tip
Online Return
Oine Sale (QSP)
Verify
Forced (Voice Authorization)
Void (Sale/Forced/Return)
Manual Entry with Card Present/Card Not Present, AVS, CVV/CVV2, CID
Store and Forward
Debit (PIN Based) Online Sale
Online Refund
EBT Types
Food Stamp
Cash Benefit
EBT Voucher
EBT Transactions
Online Sale with cash-back
Verify (Balance Inquiry)
Online Return (Refund)
Online Void

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APRIVA_Vx680_USERPRK_1.0
Getting Started
Keypad Layout
SIM Installation
Remove the battery using the thumb tab at the base of the Vx680. Slide the SIM Card into the SIM slot in the battery
compartment as shown below. Please note that the copper connectors on the SIM card must be face down.
Power o or Cancel Key
Touch Screen
Power On or Cancel Key
Backspace Key

Quick Reference
Settlement / Reports
Need Help?
Credit Transactions
Debit Sale • Tap Sale.
• Enter amount, and then press
Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Debit.
• Tap No.
• Have customer enter PIN number,
and then press Enter.
Debit Refund • Tap the down arrow, and then tap
Refund when displayed.
• Enter Amount, and then press
Enter.
• Tap Yes.
• Swipe customer card.
• Tap Debit.
• Enter original transaction date
(found on receipt).
• Have customer enter PIN number,
and then press Enter.
Debit Transactions
Detail Report • Tap the Report icon
(bottom right of screen).
• Tap Detail Report.
Totals Report • Tap the Report icon
(bottom right of screen).
• Tap Totals Report.
Settlement • Tap the down arrow, and
then tap Settlement when
displayed.
• Confirm totals, and then
press Enter.
Please contact Apriva Customer Care with questions about
using your Verifone Vx680 device.
Apriva Customer Care
[phone]
[email protected]
NOTE: Transactions that are manually entered (not swiped) will
require you to enter the card number, expiration date, customer zip
code and credit card CVV (on back of card) value.
Sale • Tap Sale.
• Enter Amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swip customer card.
• Tap Credit.
• Enter CVV code, and then press Enter.
Void Sale • Tap the down arrow, and then tap Void
when displayed.
• To void the last transaction processed,
tap Yes. To void a dierent transaction
tap No.
• Tap Inv# or Acct#.
• Enter the Invoice Number or Last 4
of the customer card, and then press
Enter.
• Verify the transaction, and then tap
Yes.
Forced
Sale
• Tap the down arrow, and then tap
Force when displayed.
• Enter amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Credit.
• Enter approval code, and then press
Enter.
Refund • Tap the down arrow, and then tap
Refund when displayed.
• Enter Amount, and then press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Credit.
Auth
Only
• Tap the down arrow, and then tap Auth
Only when displayed.
• Enter Amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Credit.

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Sale • Tap Sale.
• Enter Amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swip customer card.
• Tap Credit.
• Enter CVV code, and then press Enter.
Void Sale • Tap the down arrow, and then tap Void when displayed.
• To void the last transaction processed, tap Yes. To void a dierent
transaction tap No.
• Tap Inv# or Acct#.
• Enter the Invoice Number or Last 4 of the customer card, and then
press Enter.
• Verify the transaction, and then tap Yes.
Forced Sale • Tap the down arrow, and then tap Force when displayed.
• Enter amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Credit.
• Enter approval code, and then press Enter.
Refund • Tap the down arrow, and then tap Refund when displayed.
• Enter Amount, and then press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Credit.
Authorization Only • Tap the down arrow, and then tap Auth Only when displayed.
• Enter Amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Credit.
Settle Batch • Tap the down arrow, and then tap Settlement when displayed.
• Confirm totals, and then press Enter.
Credit Transactions
NOTE: Transactions that are manually entered (not swiped) will require you to enter the card number, expiration
date, customer zip code and credit card CVV (on back of card) value.

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APRIVA_Vx680_USERPRK_1.0
Debit Sale with Cash Back • Tap Sale.
• Enter amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Debit.
• Tap Yes.
• Select Cashback amount.
• Have customer enter PIN number, and then press Enter.
Debit Sale • Tap Sale.
• Enter amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Debit.
• Tap No.
• Have customer enter PIN number, and then press Enter.
Debit Sale • Tap Sale.
• Enter amount, and then press Enter.
• Press Enter.
• Tap Yes.
• Swipe customer card.
• Tap Debit.
• Tap No.
• Have customer enter PIN number, and then press Enter.
Debit Transactions

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Totals Report:
Prints a basic report that displays the
totals of all transactions in the current
batch.
• Tap the Report icon (bottom right of screen).
• Tap Totals Report.
Detail Report:
Prints a detailed report for the current
batch.
• Tap the Report icon (bottom right of screen).
• Tap Detail Report.
Batch History:
Allows you to re-print reports for a par-
ticular date or the entire history.
• Tap the Report icon (bottom right of screen).
• Tap the down arrow, and tap Batch History when displayed.
• Tap Date to enter a date, or tap All.
Reprint Last Receipt.
Allows you to reprint the last transaction
receipt.
• Tap the receipts icon (icon to the left of the reports icon).
• Tap Last Receipt to print the last transaction receipt.
Reprint Any Receipt.
Allows you to reprint a transaction
receipt by invoice number.
• Tap the receipts icon (icon to the left of the reports icon).
• Tap Any Receipt.
• Enter Invoice Number, and then press Enter.
Receipts & Reports
Customer Care
Please contact Apriva Customer Care with questions about using your Verifone Vx680 device.
Apriva Customer Care
[phone]
[email protected]