Micros Systems PCWS 2010 User manual

micros® Systems, Inc.
PC Workstation
2010
Setup Guide
Copyright 2005
By MICROS Systems, Inc.
Columbia, Maryland USA
All Rights Reserved
Part Number 100016-144 (1st Edition)

2
Declarations
Warranties
Although the best efforts are made to ensure that the information
contained in this manual is complete and correct, MICROS Systems, Inc.
makes no warranty of any kind with regard to this material, including but
not limited to the implied warranties of marketability and fitness for a
particular purpose. Information in this manual is subject to change
without notice. MICROS Systems, Inc. shall not be liable for errors
contained herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material.
Trademarks
MICROS is a registered trademark of MICROS Systems, Inc.
Intel, Celeron M, Pentium M, SpeedStep and the Intel logo are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and other
countries.
Microsoft, Windows, Windows 2000 Professional, Windows XP Professional, trademarks
of Microsoft Corporation in the United States of America and in other countries.
Adobe, Photoshop and FrameMaker are either registered trademarks or trademarks of
Adobe Systems, Incorporated in the United States of America and/or other countries.
CorelDraw is a registered trademark of the Corel Corporation.
Printing History
New editions of this manual incorporate new and changed material since
the previous edition. Minor corrections and updates may be incorporated
into reprints of the current edition without changing the date or edition
number.
1st Edition: August 2005

iii
Table of Contents
Preface
Why Read This Manual? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Use This Manual? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Related Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
How This Manual is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Notation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Document Design and Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Chapter 1 - What Is The PCWS 2010?
The System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
System Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
The LCD/Touchscreen Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
The 12.1” LCD/Touchscreen Head . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
The 15” LCD/Touchscreen Head . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
The Magnetic Card Reader Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Expansion Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Serial Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Mini PCI Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
CF Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
MULE (MICROS USB Legacy Extensions . . . . . . . . . . . . . . . . . . 1-7
Dual Display Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Built-in Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Diagnostics Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
PCWS API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
MICROS OLE for Retail POS (OPOS) . . . . . . . . . . . . . . . . . . . . . . 1-9
MICROS CAL32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Telephone Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Wireless Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
USB Extension Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Customer Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
USB Disk On Chip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Comparing the PCWS Eclipse and PCWS 2010 . . . . . . . . . . . . . . . . . 1-13
PCWS Eclipse and PCWS 2010 Specifications . . . . . . . . . . . . . . 1-13
PCWS Eclipse Component Compatibilty with the PCWS 2010 . . 1-14

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PCWS 2010 Peripheral Compatibility with the Eclipse . . . . . . . . 1-16
PCWS Eclipse Connectivity vs. the PCWS Eclipse . . . . . . . . . . . 1-18
MICROS Applications Software Compatibility Table . . . . . . . . . 1-20
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Care and Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
Cleaning the Touchscreen and Cabinet . . . . . . . . . . . . . . . . . . . . . . . . 1-24
The I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Connecting Peripherals to the PCWS 2010 . . . . . . . . . . . . . . . . . . . . . . . . 1-28
USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
+24V Printer Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28
Operating the PCWS 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Using the AC Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Calibrating the Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Chapter 2 - BIOS Setup Utility
Starting the PhoenixBIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Requirements: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Intel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Keys Used During Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
System Time: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
System Date: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Primary Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Primary Slave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Secondary Master . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Secondary Slave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Extended Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
System Board Revision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Ethernet MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Advanced Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installed O/S: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Reset Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Large Disk Access Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

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Table Of Contents
Local Bus IDE Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Hardware Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
I/O Device Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Keyboard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Legacy USB Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Boot-Time Diagnostics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
QuickBoot Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Intel Menu
CPU Control Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
DBS Cycling Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Thermal Control Circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
MCH Control Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
MCH Power Management Sub-Menu . . . . . . . . . . . . . . . . . . . . . . 2-13
Video (Intel IGD) Control Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Default Primary Video Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
MDA Seek. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - Device 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - Device 2, Function 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - Memory Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - Boot Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - LCD Panel Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - Panel Scaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - TV Standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - Portrait Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - ACPI LCD Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
IGD - S3 Popup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
ICH Control Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
USB - Device 29, All Functions: . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
USB - Device 29, F1 and F2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
USB - Device 29, F2 Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
USB - Device 29, Function 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
USB - Device 31, Function 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
AC97A - Device 31, Function 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Internal LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
PXE OPROM: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
CPU Sleep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Deeper Sleep in S1M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
ACPI Control Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Active Trip Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Passive Cooling Trip Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Passive TC1 Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Passive TC2 Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Passive TSP Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Critical Trip Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16

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FACP - RTC S4 Flag Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
ACPI - IO APIC Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
APIC - High Performance Event Timer . . . . . . . . . . . . . . . . . . . . 2-17
Native IDE Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
APM Control Sub-Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Cx States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
KSC Thermal Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Video Repost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
CK-408 Clock Initalization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
FirstWare Authentication Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Supervisor Password Is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
User Password Is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Set Supervisor Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Set User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Diskette Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Fixed Disk Boot sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Virus Check Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
System backup reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Password on Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Power Savings: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Resume On Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Resume Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Resume On Modem Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Power Button Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Suspend Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
After Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Exit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Exit Saving Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Exit Discarding Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Load Setup Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Discard Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Save Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Chapter 3 - PCWS 2010 Hardware Configuration
Disassembling the PCWS 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
What’s Inside? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
System Board Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
PCWS 2010 System Board Architecture . . . . . . . . . . . . . . . . . . . . . 3-8
U48 - Processor Socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Intel Chipset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
U34 - 82801DB ICH4 I/O Controller Hub . . . . . . . . . . . . . . . . . . 3-10
U39 - SST49LF008A Firmware Hub . . . . . . . . . . . . . . . . . . . . . . 3-10

vii
Table Of Contents
CN15, CN16 DIMM Sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
U7 - Silicon Image Panel Link Transmitter . . . . . . . . . . . . . . . . . . 3-11
U35 - Super I/O #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
U129 - Super I/O #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
U31 - MICROS USB Legacy Controller (MULE) Controller . . . . 3-11
U13 - DA82562ET 10/100 Ethernet Controller . . . . . . . . . . . . . . . 3-12
U12 - AL203E Audio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
U48 - uDiskOnChip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
System Board Jumpers and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Installing the Rear 2x20 VFD Customer Display . . . . . . . . . . . . . . . . . . . . 3-16
Remove/Replace Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Remove/Replace the Hard Disk(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Remove/Replace DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Recommended DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Purchasing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
PCWS 2010 DIMM Configuration Table . . . . . . . . . . . . . . . . . . . 3-23
Installing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Remove a DIMM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Remove/Replace the System Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Installing the Modem Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Installing the 802.11b/g/a Wireless Card . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Installing a USB Disk On Chip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
External USB Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Reassembling the PCWS 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
Installing the 12.1” LCD/Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . 3-41
Installing the 15” LCD/Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Installing the MCR Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-43
Chapter 4 - LCD/Touchscreen Head Configuration
Disassembling the 12.1” LCD/Touchscreen Head . . . . . . . . . . . . . . . . . . . . 4-2
Removing the Rear Cover and Interface Board Shield . . . . . . . . . . 4-2
The LCD/Touchscreen/Backlight Interface Board . . . . . . . . . . . . . . . . . 4-4
LCD/Touchscreen Interface Board - Connectors and Jumpers. . . . . 4-5
VB12 Board LCD Interface Description . . . . . . . . . . . . . . . . . . . . . . . . 4-6
LCD Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
VB12 Board Touchscreen Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Touchscreen Driver Compatibilty . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
LCD Backlight Inverter/On-Board Voltage Regulator . . . . . . . . . . . . . 4-8
Installing the Interface Board Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Chapter 5 - PCWS 2010 Diagnostics
Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
POST Error Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Diagnostics Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

viii
Table of Contents
Appendix A: Equipment Dimensions
PCWS 2010 /w 12.1” LCD/Touchscreen Head . . . . . . . . . . . . . . . . . . . . . . A-2
PCWS 2010 /w 15” LCD/Touchscreen Head. . . . . . . . . . . . . . . . . . . . . . . . A-3
Pole LCD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Pole VFD Customer Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5
Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6
Cash Drawer, Low Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Appendix B: Connector and Cable Diagrams
Front Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Modular Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
COM4 IDN - RS422 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
COM4 - RS232. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Modular COM Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
10/100 Ethernet Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
DB9 RS232 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Digital Video Interface (DVI) Connector . . . . . . . . . . . . . . . . . . . . B-5
Cash Drawer 1 and 2 Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Customer Display Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Printer Power Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
ATX Power Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
Hook-up Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
COM 4 IDN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
COM5 Modular Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11
Cross-over Pinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-12
8-Pin to 6-Pin Hook-up RS422 Cable (300319-001) . . . . . . . . . . . . . . B-13
Cash Drawer Extension Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-14

PC Workstation 2010 Setup Guide ix
Preface
In this preface, you’ll find information about this manual. Refer to the
preface if you have questions about the organization, conventions, or
contents of this manual.
In this section
Why Read This Manual?...........................................................................x
How This Manual Is Organized ...............................................................xi
Notation Conventions..............................................................................xii

x PC Workstation 2010 Setup Guide
Preface
Why Read This Manual?
Why Read This Manual?
Purpose
This guide is intended for those who will be setting up and installing the
PCWS 2010 unit and is not specific to a particular software application.
To use the PCWS with a specific application, consult the Related Manuals
section listed below.
Who Should Use This Manual?
This manual is intended for qualified service personnel who have
experience with upgrading and configuration of personal computer based
systems.

PC Workstation 2010 Setup Guide xi
Preface
How This Manual is Organized
How This Manual is Organized
This manual is divided into five chapters, briefly discussed below.
Chapter 1 describes each of the PCWS 2010 components and how
together, they comprise a complete workstation. The chapter also
provides specifications, care and handling instructions, and information
on how to connect peripherals to the Front I/O Panel.
Chapter 2 describes how to use the Phoenix BIOS Setup Utility to
configure the PCWS 2010 hardware.
Chapter 3 covers the PCWS 2010 system unit hardware configuration.
Topics include how to remove the cover, identify the major components,
and how to upgrade or configure such items as the main memory,
processor, and hard disk, or to install the optional internal customer
display.
Chapter 4 covers the PCWS 2010 LCD\Touchscreen Head configuration.
Topics include how to remove the cover, identify major components, and
set configuration jumpers for the LCD panel and touchscreen interface.
Chapter 5 provides basic troubleshooting data in the form of BIOS error
messages and beep codes.
A Reference section consisting of Equipment Dimensions, FCC/DOC
Statement, and Connector/Cable Diagrams can be found at the end of this
manual.
SHOCK HAZARD
No user serviceable parts inside.
Refer servicing to qualified personnel.

xii PC Workstation 2010 Setup Guide
Preface
Notation Conventions
Notation Conventions
Symbols
Document Design and Production
Desktop Publishing: Adobe FrameMaker 6.0.
Digital imaging: Nikon Coolpix 990 or Canon PowerShot A80.
Image processing: Adobe Photoshop 6.0, Paint Shop Pro 5.0, Corel Draw!
7.0.
Line drawings: Corel Draw! 7.0.
NOTE
This symbol brings special attention to a related item.
WARNING
This symbol indicates that specific handling instructions or
procedures are required to prevent damage to the hardware or
loss of data.
SHOCK HAZARD
This symbol calls attention to a potential hazard that requires
correct procedures in order to avoid personal injury.
STATIC SENSITIVE DEVICES
This symbol indicates that specific ESD handling procedures
are required.

PC Workstation 2010 Setup Guide 1-1
Chapter 1
What Is The PCWS 2010
This chapter introduces the PCWS 2010 features and options.
In this chapter
The System ...................................................................................................1-2
Features........................................................................................................ 1-6
Options....................................................................................................... 1-10
Specifications............................................................................................. 1-22
Care and Handling..................................................................................... 1-24
The I/O Panel............................................................................................. 1-26
Connecting Peripherals to the PCWS 2010............................................... 1-29
Operating the PCWS 2010......................................................................... 1-30

1-2 PC Workstation 2010 SetupGuide
What Is The PCWS 2010
The System
The System
The following section describes the PCWS 2010 Workstation, components, and
options.
System Unit
The System Unit, shown in Figure 1-1, consists of a plastic cover and pedestal
assembly which fits over a new metal chassis.
Figure 1-1: The PCWS 2010 System Unit
The PCWS 2010 System Unit uses the System Unit Cover and Adjustable Pedestal
from the Eclipse, but features a new chassis, system board, and power supply. The
power supply is not compatible with the Eclipse. The rear of the chassis includes
mounting slots for the same optional 2x20 VFD Customer Display used on the
Eclipse.
The 2010 I/O Panel features four USB 2.0 ports and four available RS232 serial ports
for connecting peripherals, in addition to standard MICROS cash drawer, customer
display and printer power connectors. Using the optional USB Extension Cables, two
USB ports can be mounted to the bottom of the chassis, outside the MCR cover. Other
new connectors include a CF Card Slot, and a VGA Connector to support dual
independent video displays. For improved cable management, the depth of the I/O
panel tray is ½” larger than the Eclipse and the smart card tray is removed.
The system unit produces less heat because it utilizes the same low power processors
and hard drives found in mobile computers. At the same time, fan noise is reduced by
incorporating temperature controlled fans for both the power supply and processor.

PC Workstation 2010 Setup Guide 1-3
What Is The PCWS 2010
The System
LCD/Touchscreen Head
The PCWS 2010 is available with two display configurations. The standard display is
based on a 12.1” TFT LCD with resistive touchscreen, and the optional display is
based on 15” TFT LCD with resistive touchscreen. Each display is featured below.
The 12.1” LCD/Touchscreen Head
The 12.1” LCD/Touchscreen Head, shown in Figure 1-2, contains an 800x600 TFT
LCD panel coupled to a 5-wire resistive touchscreen. It is compatible with the
LCD/Touchscreen Heads used on later production versions of the Eclipse. See
Chapter 4 for more information about compatiblility.
Figure 1-2: The 12.1” LCD/Touchscreen Head
The 12.1” LCD/Touchscreen Head is modular, attached to the pedestal with two
thumbscrews.
The front panel DVI connector supplies all LCD, touchscreen, and backlight related
signals as well as +12V to power the interface board and LCD panel. The ‘VB12’
interface board contains an LCD Interface, Touchscreen Interface, and LCD Backlight
Inverter.

1-4 PC Workstation 2010 SetupGuide
What Is The PCWS 2010
The System
The 15” LCD/Touchscreen Head
The optional 15” LCD/Touchscreen Head, shown below, contains a 1024x768 TFT
LCD Panel coupled to a 5-wire resistive touchscreen.
Figure 1-3: The Optional 15” LCD/Touchscreen Head
The front panel DVI connector supplies all LCD, touchscreen, backlight control and
data signals as well as +12V to the LCD/Touchscreen Head. At the PCWS API level,
internal modifications allow this display to emulate the 12.1” LCD/Touchscreen
backlight control.
Internally, the optional 15” LCD consists of individual Video Interface Board,
Touchscreen Interface Board, Power Supply Board, and Backlight Inverter Board
combined with a 15” TFT LCD Panel, 5-wire resistive touch panel and On Screen
Display (OSD) controls.

PC Workstation 2010 Setup Guide 1-5
What Is The PCWS 2010
The System
The Magnetic Card Reader Cover
Figure 1-4 shows the PCWS 2010 MCR Cover with its 3-track Mag Card Reader.
Figure 1-4: The MCR Cover
In addition to the smoother curves, the MCR Cover is slightly larger than the Eclipse
cover and is therefore not compatible with that product. The overall depth of the cover
has been increased by ½” to accommodate the larger I/O panel tray. This increased
depth combined with the removal of the Smart Card Tray used in the Eclipse MCR
improves cable management.
Another addition is a set of spill resistant ventilating slots that serve to increase
airflow through the chassis.
The 3-Track Magnetic Card Reader housed in the cover is compatible with that used
in the Eclipse, and connects to a front panel modular connector, allowing the unit to be
serviced promptly if required.

1-6 PC Workstation 2010 SetupGuide
What Is The PCWS 2010
Features
Features
This section lists the PCWS 2010 features including expansion capabilities and
introduces the MICROS MULE.
Expansion Capabilities
Peripheral expansion can take several forms with the inclusion of the following items.
Serial Ports
The PCWS 2010 I/O Panel contains a total of six Serial Ports. One port is reserved
for the MCR, leaving five ports available for general purpose use.
oThree DB9 Male Serial Ports configured as COM1, COM6, and COM7 for
general purpose use. COM7 is disabled in BIOS.
oTwo 8-Pin Modular Serial Ports configured as COM3 and COM5. COM3 is
reserved for the Magnetic Stripe Reader, but COM5 is available for general
purpose use.
oOne 8-Pin Modular Serial Port supporting either RS422 (IDN) or two-wire
RS232 Interface.
USB Ports
The system board chipset supports a total six USB 2.0 compatible ports. USB 2.0 is
backwards compatible with USB 1.1.
oFour USB 2.0 connectors are available on the I/O Panel for general purpose
use. With the addition of the optional USB Extension Cables, two of these
ports can be placed outside of the MCR cover. See Figure 1-7 for an
illustration. More information can be found in the section on PCWS 2010
Options.
oThe two remaining USB 2.0 ports are located on the 2010 System Board. One
is reserved for the MULE (MICROS USB Legacy Extensions), and the
second is reserved for the optional USB Disk On Chip.
Mini PCI Card Slot
The PCWS 2010 System Board includes a Mini-PCI connector. Currently one of two
optional boards are available. For more information see the section on PCWS Options.
oTelephone Modem. The Mini-PCI connector accepts a custom designed
modem card. The Modem is currently available in the USA only.
OR
o802.11b/g/a Wireless Card. The Mini-PCI connector accepts an off the shelf
wireless card.
CF Daughter Card
A CF slot is available at the Front I/O Panel, but a card is not installed. You can install
an optional Compact Flash card in the CF Slot and use it for removable storage.

PC Workstation 2010 Setup Guide 1-7
What Is The PCWS 2010
Features
MULE (Micros USB Legacy Extensions)
The MULE brings the traditional MICROS Cash Drawer, Customer Display, and IDN
Port Interfaces into the USB age. Based on a USB to Serial Converter with customized
firmware and operating system drivers, the MULE supports the following interfaces.
• Two Cash Drawers with standard 4-Pin DIN connectors
• Remote Customer Display /w 4-Pin Mini-DIN connector and Integrated Customer
Display.
• IDN RS422 Port. /w 8-pin modular connector also supports simple RS232
Interface.
The combination of the MULE driver and modifications to the PCWS API ensure it is
transparent to the POS software. Modifications to application software are not
required to use the MULE.
Dual Display Support
The System Board i855 GME Chipset supports Dual/Independent Displays
configured as described below.
Digital Visual Interface (DVI)
The DVI Interface is connected to Port B of the GMCH. This high speed digital
connection replaces the conventional analog RGB interface to CRT monitors. The
DVI interface allows the display content to remain in a lossless digital format from the
chipset graphics controller directly to the LCD panel.
The DVI interface uses a Transition Minimized Differential Signalling (T.M.D.S.)
protocol and encoding algorithm for the base electrical connection. These signals are
routed to the LCD/Touchscreen Head where they are decoded into pixel and clock
data compatible with the LCD panel. This connector is compatible with the Eclipse.
Connector pins not dedicated to the DVI interface are used to supply power to the
LCD Head and provide the RS232 interface to the touchscreen controller.
The display resolution is based on the LCD Panel size.
The 12.1” LCD provides a fixed resolution of 800x600.
The 15” LCD provides a fixed resolution of 1024x768.
VGA Interface
The PCWS 2010 front panel includes an analog VGA connector to support a wide
variety of CRT or LCD monitors. The GMCH has an integrated 24-bit RAMDAC that
can drive progressive scan monitors at a resolution of 1600x1200 at 85Hz refresh or
up to 2048x1536 at a 75Hz refresh rate.

1-8 PC Workstation 2010 SetupGuide
What Is The PCWS 2010
Features
Sound
The Intel i855 GME Chipset supports the Audio Codec ‘97 Revision 2.3 digital audio
component specification. The specification is comprised of a digital component, (the
ICH4) and a high quality analog component (a Realtek AL203). The analog
component includes a Digital To Analog Converter (DAC) and Analog to Digital
Converter (ADC), mixer, and IO.
The 2010 supports the following sound capabilities.
• PCI 2.1 bus master interface and AC-link controller
• Audio playback through internal or external powered speakers
• Audio capture from a single channel microphone input
• Headset and Speaker phone for DSVD modems
• Hardware MIDI synthesis
Built-in Speakers
Like the Eclipse, the 2010 includes a pair of water resistant speakers mounted on each
side of the I/O panel tray. The Speakers are driven by individual Left and Right output
jacks on the I/O Panel.
To use external speakers, connect the cable to the ‘Line Out’ on the Front I/O Panel.
Accessories
The BIOS can be configured to boot the workstation from any USB Floppy, CD,
DVD, or external Hard Disk.
• USB Floppy
• USB Hard Drives
• USB CD-R / CD-RW
• USB DVD-R / DVD-RW / DVD+R / DVD+RW
While not all possible devices can be tested, in theory any USB 1.1 or 2.0 based CD or
DVD reader/writer could be used to boot the workstation.
Diagnostics Utility
An updated version of DiagUtilty is supplied on the Operating System images. It
supports all of the PCWS 2010 features including the MULE based interfaces.