
Follow these steps to troubleshoot any
difculties you may have with the Xbox 360
video game and entertainment system. If the
steps in this troubleshooting section don’t solve
your problem, visit www.xbox.com/support. Do
not take your Xbox 360 console or its
accessories to your retailer for repair or service.
No Power
Conrm that you have an appropriate power
source, and check all connections between the
wall outlet and power supply and the power
supply and console. The power supply light
should glow amber when the console is off and
green when the console is on.
Try a different power outlet and bypass any
power strips. Try turning the console on using
the power button, the eject button, and a
controller Xbox Guide button to determine if a
specic button is the problem.
No Picture
Connect the appropriate AV cable. Turn on the
TV. Select the video input for the TV (or other
connected AV device, such as a VCR or DVD
player) that displays the Xbox 360 game.
Common names for video input include Input
Select, AUX, Line In, Line, In, Input, Source, and
EXT, depending on your TV or AV receiver type.
For more information, see your TV or AV device
manual. Don’t connect both the included AV
cable and an HDMI AV cable to the console at
the same time.
Try resetting your display settings. Remove any
disc from the disc tray and turn off your console.
Then press and hold the Xbox Guide button on
the player one’s controller to turn the console
back on. As it starts up, press and hold the Y
button while pulling the right trigger. Your
console will return to its default display settings.
No Sound
Check the AV connection. If you’re using digital
audio, make sure the receiver is turned on and
the output in your console’s audio settings is set
correctly. Don’t connect both the included AV
cable and the HDMI AV cable to the console at
the same time. If you’re using an AV receiver or
digital audio (S/PDIF), try connecting standard
audio directly to your TV.
TROUBLESHOOT
Poor-Quality Sound
Check the AV connection. Play Dolby® Digital
audio only on audio systems that support
Dolby Digital. Select the audio output that is
supported by your system or TV: stereo or
Dolby® Surround for stereo speakers, mono for
monaural speakers. If sound is coming from
only one speaker, check that all audio cables are
connected correctly.
Sensor Doesn’t Work
• Make sure cables are connected. When
used with an original Xbox 360 console,
make sure the sensor is connected to the
back USB port, and the USB/power cable
is plugged in. The light on the front of the
sensor will light up when the sensor is on.
• Make sure the sensor is in a well-
ventilated area.
• If the sensor software hasn’t been set up,
insert the sensor software disc for a
system update.
Sensor Doesn’t See Player
• Play in the sensor’s play space.
• Turn on lights to brighten the play space.
• Prevent lights, including sunlight, from
shining directly on the sensor.
• Try wearing different clothing that
contrasts with the background of your
play space.
• Clean the sensor lens with a dry cloth.
• Make sure nothing is blocking the
sensor’s viewing angle.
Sensor Loses Player
Try leaving and reentering the play space if
the sensor has stopped tracking you.
Sensor Doesn’t Hear Player
• Don’t place the sensor near sources of
vibration, TV speakers, or other audio
sources.
• Make sure nothing is blocking the
sensor’s microphone array.