Miele WWV 980 WPS Passion User manual

Operating instructions
for washing machines
To avoid the risk of accidents or damage to the machine, it is essential
to read these instructions before it is installed and used for the first time.
en-AE, SA M.-Nr. 11 311 830

Contents
2
Caring for the environment .................................................................................. 6
Warning and Safety instructions ......................................................................... 7
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
Touch display and sensor controls........................................................................ 14
Main menu............................................................................................................. 15
Examples on how to operate the machine............................................................ 16
Before using for the first time ............................................................................ 18
Protective foil and stickers removal ..................................................................... 18
Miele@home .......................................................................................................... 19
1. Set the language ............................................................................................... 20
2. Setting up Miele@home .................................................................................... 20
3. Set clock format ................................................................................................ 21
4. Remove the transit bars .................................................................................... 21
5. Commissioning TwinDos................................................................................... 22
6. Start the calibration programme........................................................................ 25
Washing environmentally and economically .................................................... 26
Energy and water consumption ............................................................................ 26
Detergent............................................................................................................... 26
When drying with a tumble dryer .......................................................................... 26
EcoFeedback......................................................................................................... 27
1. Prepare the laundry......................................................................................... 28
2. Select a programme........................................................................................ 29
3. Select programme settings ............................................................................ 30
4. Load the washing machine............................................................................. 32
5. Add detergent .................................................................................................. 33
TwinDos................................................................................................................. 33
Detergent dispenser drawer .................................................................................. 35
CapDosing............................................................................................................. 37
6.Starting the programme ................................................................................. 39
Adding laundry during a programme sequence.................................................... 39
7.End of programme .......................................................................................... 40

Contents
3
Spinning................................................................................................................ 41
Final spin speed in the programme....................................................................... 41
Interim spin............................................................................................................ 42
Programme chart ................................................................................................ 43
Garment care label symbols............................................................................... 51
Extra options........................................................................................................ 52
Quick ..................................................................................................................... 52
Eco ........................................................................................................................ 52
Water plus ............................................................................................................. 52
Extra rinse.............................................................................................................. 52
SingleWash............................................................................................................ 52
Pre-wash ............................................................................................................... 52
Soak ...................................................................................................................... 53
Intensive ................................................................................................................ 53
AllergoWash .......................................................................................................... 53
Extra gentle ........................................................................................................... 53
Extra quiet ............................................................................................................. 53
Rinse hold.............................................................................................................. 53
Wash programme chart - Extras........................................................................ 54
Programme sequence......................................................................................... 56
Changing the programme sequence ................................................................ 59
Cancelling a programme ....................................................................................... 59
Interrupting a programme...................................................................................... 59
Changing a programme (safety lock) .................................................................... 59
Favourite programmes........................................................................................ 60
Creating favourites ................................................................................................ 60
Washing assistant ............................................................................................... 61
Timer..................................................................................................................... 62
SmartStart ............................................................................................................. 63
Detergent ............................................................................................................. 64
The correct detergent............................................................................................ 64
Water softeners ..................................................................................................... 64
Dispensing aids ..................................................................................................... 64
Fabric conditioner and liquid starch...................................................................... 64
Recommended Miele detergents .......................................................................... 66
Recommended detergents in accordance with Directive (EU) Nr. 1015/2010...... 67

Contents
4
Cleaning and care ............................................................................................... 68
Cleaning the external casing and the control panel .............................................. 68
Cleaning the detergent dispenser drawer ............................................................. 68
Cleaning the drum (Hygiene info) .......................................................................... 70
TwinDos maintenance ........................................................................................... 70
Cleaning the water inlet filter................................................................................. 71
Problem solving guide ........................................................................................ 72
The programme does not start.............................................................................. 72
Fault message after a programme has been interrupted. ..................................... 73
Fault message at the end of a programme ........................................................... 74
Messages or faults with the TwinDos system ....................................................... 76
Problems with TwinDos ......................................................................................... 77
General problems with the washing machine ....................................................... 78
An unsatisfactory wash result ............................................................................... 81
The door will not open........................................................................................... 82
Opening the door in the event of a blocked drain outlet and/or power cut .......... 83
Service.................................................................................................................. 85
Contact in case of malfunction ............................................................................. 85
Optional accessories............................................................................................. 85
Guarantee.............................................................................................................. 85
Installation............................................................................................................ 86
Front view.............................................................................................................. 86
Rear view............................................................................................................... 87
Installation surface ................................................................................................ 88
Transporting the washing machine to its installation site...................................... 88
Removing the transit bars ..................................................................................... 88
Re-fitting the transit bars....................................................................................... 90
Levelling the machine............................................................................................ 91
Screwing out and adjusting the feet................................................................. 91
Installing under a continuous worktop ............................................................. 92
Washer-dryer stack .......................................................................................... 92
The water protection system................................................................................. 93
Connection to the water supply ............................................................................ 95
Operation with cold water and alternative water supply ....................................... 96
Markings on the water intake hoses ................................................................ 96
Hot water.......................................................................................................... 97
Soft water, rain water and well water ............................................................... 97
Water intake overview depending on selection programmed.......................... 98
Water drainage ...................................................................................................... 99
Electrical connection U.K. ................................................................................... 100
Consumption data............................................................................................. 102
Technical data.................................................................................................... 104

Contents
5
Settings .............................................................................................................. 105
Selecting settings................................................................................................ 105
Changing a setting .............................................................................................. 105
Closing the settings menu................................................................................... 105
Controls / Display ............................................................................................ 106
Language .................................................................................................... 106
Consumption.................................................................................................. 106
Code............................................................................................................... 106
Memory .......................................................................................................... 107
Clock display.................................................................................................. 107
Volume............................................................................................................ 107
Display brightness.......................................................................................... 107
Temperature unit............................................................................................. 107
"Display" off status......................................................................................... 107
Programme sequence ......................................................................................... 108
TwinDos.......................................................................................................... 108
Soiling............................................................................................................. 108
Water plus level .............................................................................................. 108
Maximum rinse level....................................................................................... 109
Soak duration ................................................................................................. 109
Longer Pre-wash Cottons .............................................................................. 109
Gentle action .................................................................................................. 109
Anti-crease ..................................................................................................... 109
Network ............................................................................................................... 110
Miele@home ................................................................................................... 110
SmartGrid ....................................................................................................... 111
Remote control............................................................................................... 111
RemoteUpdate ............................................................................................... 112
Appliance parameters ......................................................................................... 113
Water intake ................................................................................................... 113
Legal information............................................................................................ 114
Copyrights and Licences................................................................................ 114
Installation requirements ..................................................................................... 115
Low water pressure ........................................................................................ 115
Suds cooling................................................................................................... 115
Temperature reduction ................................................................................... 115
Detergents and care products ......................................................................... 116
Detergent............................................................................................................. 116
Specialist detergents.................................................................................... 117
Fabric care.................................................................................................... 118
Additives....................................................................................................... 118
Machine care....................................................................................................... 118

Caring for the environment
6
Disposal of the packing
material
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites.
Disposal of your old appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain materials which, if handled
or disposed of incorrectly, could be
potentially hazardous to human health
and to the environment. They are,
however, essential for the correct
functioning of your appliance. Please
do not therefore dispose of it with your
household waste.
Please dispose of it at your local
community waste collection / recycling
centre or contact your Miele dealer for
advice.
Ensure that it presents no danger to
children while being stored for disposal.

Warning and Safety instructions
7
This washing machine complies with current safety
requirements. Inappropriate use can, however, lead to personal
injury and damage to property.
To avoid the risk of accidents and damage to the machine, please
read these instructions carefully before using it for the first time.
They contain important information on its safety, use and
maintenance.
Keep these instructions in a safe place and ensure that new users
are familiar with the content. Pass them on to any future user.
Correct application
 This washing machine is intended for use in domestic households
and similar working and residential environments.
 The washing machine is not intended for outdoor use.
 It must be used only as a domestic appliance to wash items which
are specified by the manufacturer as being washable on the wash
care label. Miele cannot be held liable for damage resulting from
incorrect or improper use or operation.

Warning and Safety instructions
8
 The washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it safely and recognise and understand the
consequences of incorrect operation.
Safety with children
 Children under 8 years of age must be kept away from the
washing machine unless they are constantly supervised.
 Children 8 years and older may only use the washing machine
unsupervised if they have been shown how to use it safely and
recognise and understand the consequences of incorrect operation.
 Children must not be allowed to clean or maintain the washing
machine unsupervised.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in “Installation” and “Technical
data”.
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.

Warning and Safety instructions
9
 Before connecting the washing machine, ensure that the
connection data on the data plate (fuse rating, voltage and
frequency) match the mains electricity supply. If in any doubt,
consult a qualified electrician.
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.
 The electrical safety of this washing machine can only be
guaranteed when correctly earthed.
It is essential that this standard safety requirement is met. If in any
doubt, please have the wiring system of the building tested by a
qualified electrician.
Miele cannot be held liable for the consequences of an inadequate
earthing system (e.g. electric shock).
 Do not connect the washing machine to the mains electricity
supply by a multi-socket adapter, extension lead or similar. These do
not guarantee the required safety of the machine (fire hazard due to
the risk of overheating).
 Faulty components must only be replaced by genuine Miele
original spare parts. Only when these parts are fitted can Miele
guarantee the safety standards of the machine.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele authorised service technician,
otherwise any subsequent damage will not be covered by the
warranty.

Warning and Safety instructions
10
 If the electrical connection cable is faulty it must only be replaced
by a Miele authorised service technician to protect the user from
danger.
 The machine must be isolated from the electricity supply when
cleaning and maintaining the machine and in the event of a fault.
 The Miele “Water protection system” protects from water damage
provided the following conditions are met:
– the machine is correctly plumbed in and connected to the
electricity supply.
– if a fault or damage has been identified, the machine must be
examined by a competent person before further use, and repaired
if necessary.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the warranty.
 The machine must not be used in a non-stationary location (e.g.
on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 This washing machine is supplied with a special lamp to cope
with particular conditions (e.g. temperature, moisture, chemical
resistance, abrasion resistance and vibration). This special lamp
must only be used for the purpose it is intended for. It is not suitable
for room lighting. Replacement lamps may only be fitted by a Miele
authorised person or your Miele dealer.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the
electronic control unit may be impaired at temperatures below
freezing point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
 Turn off the stopcock if the machine is to be left for any length of
time (e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
 Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins,
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds
container, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. Danger of burning due to escaping steam and the high
temperature of the surface of the drum as well as the porthole glass.
Stand back away from the machine and wait until the steam has
dissipated.
 The maximum load for this washing machine is 9 kg (dry weight).
See the “Programme chart” for the maximum recommended loads
for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaling agent which is available to
order from your Miele dealer. Strictly observe the instructions on the
packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the surfaces of the machine. They can cause
damage to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label for
reference. Those with skin problems or sensitive skin should avoid
their skin coming into contact with detergent.
Accessories
 Accessory parts may only be fitted when expressly approved by
Miele. If other parts are used, warranty, performance and product
liability claims will be invalidated.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
 If installing the machine on a Miele plinth, (available as an optional
accessory, depending on country), please make sure you order the
correct one for this washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
aSensor
To go back a level in a menu.
bTouch display
cStart/Stopsensor control
Touching the Start/Stopsensor control starts the selected programme or
cancels a programme that has already been started. The programme can be
started as soon as the sensor control is flashing on and off. The sensor control
lights up constantly once the programme has started.
dOptical interface
This is used by the Service department as a transmission point.
eSensor
For switching the washing machine on and off. To save energy, the washing
machine will switch off automatically. This occurs 15minutes after the end of
the programme/anti-crease phase, or after being switched on if no further
selection is made.
Touch display and sensor controls
The  and Start/Stop sensors and the sensors in the display react to finger tip
contact.
The touch display can be scratched by pointed or sharp objects, e.g. pens.
Only touch the display with your fingers.

Operating the washing machine
15
Main menu
After switching on the washing machine
the main menu will appear in the
display.
You access all the important sub-
menus from the main menu.
Touch the  sensor at any time to
return to the main menu. Values set
previously are not saved.
 11:02
  

Programmes Favourites MobileStart
Help
Main menu page 1
You can scroll to the second page of
the main menu by swiping your finger
across the display.
 11:02
 

Washing
assistant
Maintenance Settings
Help
Main menu page 2
 Programmes
You can select the various wash
programmes.
 Favourites
You can save up to 12 of your own
customised wash programmes (see
“Favourites”).
 MobileStart
MobileStart enables you to operate your
washing machine remotely with the
Miele@mobile app.
The Remote controlsetting must be
switched on.
Touch the MobileStartsensor control and
follow the instructions in the display.
 Washing assistant
The Washing assistant provides a step-
by-step guide to selecting the optimum
wash programme for your laundry (see
“Washing assistant”).
 Maintenance
Maintenance options for the TwinDos
system and the Clean
machineprogramme are located in the
Maintenancemenu (see “Cleaning and
care”).
 Settings
You can alter the washing machine’s
electronics to suit changing
requirements in the Settings menu (see
“Settings”).

Operating the washing machine
16
Examples on how to operate
the machine
Option lists
Programmesmenu (single selection)
 11:02





2:39
2:59
1:59
1:09h
h h
h
Cottons
Cottons Delicates
Minimum iron
Programmes
Help
You can scroll right or left by swiping
your finger across the screen. Place
your finger on the touch display and
swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select a wash programme, touch a
programme name.
The display will change to the standard
menu for that programme.
Extrasmenu (multiple selection)
 11:02
Quick
Eco
Water plus
Extra rinse




Extras 
OK
You can scroll right or left by swiping
your finger across the screen. Place
your finger on the touch display and
swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select Extras, touch one or several
sensor controls with Extras.
Currently selected Extras are marked
orange.
To deselect an Extra, simply touch the
Extrasensor control again.
Touch the OKsensor control to activate
all selected Extras.

Operating the washing machine
17
Setting numerical values
You can set numerical values in some
menus.
12 00
11 59
10 58
13 01
14 02
Clock display
OK
Enter the numbers by swiping up or
down. Place your finger on the number
that you want to change and move your
finger in the direction you want. Touch
the OKsensor control to accept the set
numerical value.
Tip: Briefly touching the numbers will
bring up the numerical keypad. Once a
valid number has been entered, the
OKsensor control will be highlighted
green.
Pull-down menu
The pull-down menu can be used to
display information, e.g. about a wash
programme.
 11:02
40 °C 1600

1:57
Cottons
h
Overview
Temperature Spin speed
TwinDos Extras
not selectednot selected
 Timer  Save




rpm
Touch the top edge of the screen in the
middle and drag down with your finger.
Help display
Help appears along the bottom line of
the display in the main menu and the
Programmes menu.
Touch the Helpsensor control to
display the text.
Touch the Closesensor control to
return to the previous screen.
Exiting a menu
Touch the sensor control to return
to the previous screen.
Entries made before this which have not
been confirmed withOK will not be
saved.

Before using for the first time
18
Damage resulting from incorrect
installation and connection.
Installing and connecting the
washing machine incorrectly will
cause serious property damage.
See “Installation”.
This washing machine has undergone
a complete functional test at the
factory and there will be some residual
water in the drum from this process.
Protective foil and stickers
removal
Remove:
– The protective foil from the door
– Any stickers from the front and the lid
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
Remove the detergent
cartridges and the drain hose
elbow from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in
the drum.
Pull open the door.
Take the two cartridges and the
elbow piece out of the drum.
Shut the door with a gentle swing.

Before using for the first time
19
Miele@home
Your washing machine is equipped
with an integrated WiFi module.
In order to use it you need:
– a WiFi network
– the Miele@mobile App
– a Miele user account. The user
account can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home WiFi network.
Once your washing machine is
connected to your WiFi network you
can use the App, for example, to carry
the following activities:
– Operate your washing machine
remotely
– Access information about the
operating status of your washing
machine
– Access information about a
programme sequence on your
washing machine
Connecting your washing machine to
your WiFi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing
machine in its final location, ensure
the signal strength is sufficient for
your WiFi network.
Availability of the WiFi connection
The WiFi connection shares a frequency
range with other appliances (including
microwave ovens and remote control
toys). This can give rise to sporadic or
even complete connection failures.
Therefore, the availability of featured
functions cannot be guaranteed.
Miele@home availability
The ability to use the Miele@mobile app
depends on the availability of the
Miele@home service in your country.
The Miele@home service is not
available in every country.
For information about availability,
please visit www.miele.com.
Miele@mobile App
The Miele@mobile App is available to
download free of charge from the Apple
App Store® or from the Google Play
Store™.

Before using for the first time
20
Switch on the washing
machine
Press the  button.
The welcome screen will light up.
The display will guide you through the
6steps of the initial commissioning
process.
1. Set the language
You will be asked to select the language
you require for the display. It is possible
to change the language at any time via
the settings menu.
english (GB)
Language
english (US)
español
français (F)
français (CA)
hrvatski
OK
Scroll to the left or the right until the
language you want appears.
Touch the sensor for the language
you want.
The selected language will be
highlighted in orange and the display
will change to the menu for setting up
Miele@home.
2. Setting up Miele@home
Skip Continue
Set up "Miele@home"?

To set up Miele@home now: Touch
the Continuesensor control.
Tip: To postpone setup until later:
Touch the Skipsensor control. The
following message will then appear in
the display:
It is possible to set up later in "Settings" /
"TwinDos".
Confirm with the OKsensor control.
Via WPS Via App
Which connection method do you
want to use?

Select the connection method you
wish to use.
You will then be guided by the display
and the Miele@mobile app.