MinerDude X12XTREME User manual

SYSTEM TROUBLESHOOTING GUIDE
X12XTREME

WELCOME
INITIALIZING SYSTEM DIAGNOSTICS.
ThankyouforpurchasingtheMINERDUDE™X12XTREME™miningsystem.
Everyunitisthourouglytestedbeforeshipping.Thisguidewillhelpyoutroubleshootthe
issuesyoumightencounterwhilesettingupthemachine.
X12XTREMEhasanintegratedsystemdiagnosticsmodeforsystemhealthmonitoring.
OCTOTESThasbeenbuilttoverifythatthesystemisrunningnormallyandtopinpoint
issueswithanerrorcodeonthemonitor.Thistroubleshootingguidewillgothroughthe
errormessagesandhelpyoufixtheseissues.
Toenterthesystemdiagnosticswaitforthesystemtoinitialize.Thesystemwill
rebootseveraltimesatfirst,waituntilthesystembioshasinitialized.
3Wisforsystemswith140mmfans
2Wisforsystemswith120mmfans
3PSUstandsforsystemswith3powersupplies
2PSUstandsforsystemswith2powersupplies
1400WisforsystemswithDELLpowersupplies
0)12GPU_3W_3_PSU
TobetterunderstandthediagnosticsresultsrefertoPage3
1.Holdthedownarrowonthekeyboarduntilyougettothebootselection.
2.SelectOCTOTESTfromthebootselectionandpressenter.
3.Choosethecorrecttestoptionbytypingthenumbercorrespondindtoyoursystem.
TotestthefansmakesureyouhavetheoriginalSSDthatshippedwiththesystem.
ForX12XTREME,selectanapproptiate12GPUoptionforyoursystem:
Forexample,forasystemwith3powersuppliesyouwouldselecttheoption:

MINERDUDEX12andX8comewithvariousconfigurationsofpowersuppliesrangingfrom
onetofourunitswithratingsrangingfrom460Wupto1800Wperunit.Verifythe
specificationofyourpowersupplyandcalculatetheratingbasedonyourmainsvoltageas
110-250voutputhasdifferentwattageratings.Thesystemconsumesupto200Wat100%
fanspeed.Leaveatleast10%powersurplusforoptimaloperation.
Theaccessoriesincludeapowersplittercable.TheC13endsaremeanttobepluggedinto
thepowersupplies.Ontheotherendyou'llfindaC20inletthatiscompatiblewithproperly
ratedcablesandPDU's(PowerDeliveryUnit).
C20inletsareratedat16A/250VACinternationaland20A/250VACNorthAmerica
whereasC13isratedat15A/250VinNorthAmericaandinternationalat10A/250V.
DuetothehigherratingoftheC20inlet,aproperlyratedcableandPDUcombination
mustbeused.Ifsuchapowerdeliveryoptionisnotavailabletoyouitispossibletouse
individualC13cablesforeachofthepowersupplies.
POWER DELIVERY SYSTEM, POWER SUPPLIES,
COMPATIBLE CABLES AND PDU
TROUBLESHOOTING POWER DELIVERY
RefurbishedserverpowersuppliesareprovidedbyMINERDUDEandtestedinstresstest
cabinetsbeforetheygetinstalledinyourmachine.Inadditiontostresstesting,theoutput
voltagesaremeasuredtobewithinoptimalrange.Howeverhereareafewtipstopinpointif
youarehavinganyissueswithyourpowerdelivery.
Makesureyourgraphicscardspowerrequirementsdon'texceedtheratedoutputofthe
powersupplies.Poweroutputofthepowersuppliesisdependentonthesuppliedinput
voltage.CheckthelabelonthepowersupplytomatchyourACvoltagetotheoutputrating
andadd200Wforthesystemrunningwithfansat100%.It'sstronglyrecommendedtonot
runyoursystemover90%ofthemaximumpoweroutput.
Checkthatthe6-pincablelabeledasPSONisfirmlyconnectedonthemotherboard
andPSUbackplane.
MakesureeachpowersupplyisinsertedproperlyandthestatusLEDisworking.
Ifthesystemkeepscrashingremoveallbutonepowersupplyandremoveallbutone
GPU.
Ifyou’restillfacingthesameissue,replacethatsinglepowersupplyandreplacethe
graphicscardwithadifferentone.
ReseatRAMintoanotherslot,makesureit'sproperlyseated.
UnplugtheSystemsControllerPCIecable,disablingthefans.

DISPLAY DOESN’T WORK / BLUE LED
BLINKS SLOWLY.
Herearesomeofthetroubleshootingstepstofixanissueinthecaseofamalfunctioningor
nonfunctioningdisplay.
1.MakesurethatthepowersuppliesturnonatthesametimefromaPDU(PowerDelivery
Unit).Plugginginthepowersuppliesoneatatimemayinterferewiththenormalfunctioning
ofthesystemscontroller.
2.MakesurethatthegreenLEDonthepowersuppliesisworking.Ifthelightisnotturned
on,trytakingapowersupplyfromadifferentslotandseeiftheLEDturnsonandthatthe
testmodeisworking.Ifthisisthecasethentheissueismostlikelywiththepowersupply.
However,ifafterswappingtheworkingpowersupplyitalsodoesn’tlightuptheLED,then
theissueiswiththepowersupplybackplane.Inspectthepinsofthebackplanetoseeifanyof
themarebent.
3.Makesurethatthe4pincableisfirmlyconnectedtothedisplay.
Issue:TherightmostfanhasPWMissues.Theissuemightbealooseconnector,
adefectivefan,somethingblockingtheairflow,oratemporaryissuewiththetestmode.
Solution::Re-runthetestmode.Iftheresultisthesamethenmakesuretheconnector
labeledas“FAN0”onthediagramisfirmlyattached.
TEST FAILS WITH THE FOLLOWING
ERROR MESSAGE:
FAN 0 MAX RPM <4200 FAN 0 50% PWM >3500
Issue:ThesecondfanfromtherighthasPWMissues.Theissuemightbealooseconnector,
adefectivefan,somethingblockingtheairflow,oratemporaryissuewiththetestmode.
Solution:Re-runthetestmode.Iftheresultisthesamethenmakesuretheconnector
labeledas“FAN2”onthediagramisfirmlyattached.
FAN 2 MAX RPM <4200 FAN 2 50% PWM >3500

Issue:ThethirdfanfromtherighthasPWMissues.Theissuemightbealooseconnector,
adefectivefan,somethingblockingtheairflow,oratemporaryissuewiththetestmode.
Solution:Re-runthetestmode.IftheresultisthesamethenmakesuretheConnector
labeledas“FAN4”onthediagramisfirmlyattached.
FAN 4 MAX RPM <4200 FAN 4 50% PWM >3500
Issue:ThefourthfanfromtherighthasPWMissues.Theissuemightbealooseconnector,
adefectivefan,somethingblockingtheairflow,oratemporaryissuewiththetestmode.
Solution:Re-runthetestmode.Iftheresultisthesamethenmakesuretheconnector
labeledas“FAN6”onthediagramisfirmlyattached.
FAN 6 MAX RPM <4200 FAN 6 50% PWM >3500
Issue:TheleftmostfanhasPWMissues.Theissuemightbealooseconnector,adefective
fan,somethingblockingtheairflow,oratemporaryissuewiththetestmode.
Solution:Re-runthetestmode.Iftheresultisthesamethenmakesuretheconnector
labeledas“FAN8”onthediagramisfirmlyattached.
FAN 8 MAX RPM <4200 FAN 8 50% PWM >3500
IF NONE OF THE FANS ARE WORKING
MakesurethatthePCIEpowercableisfirmlyconnectedtothesystems
controllerandthepowersupplybackplane.Checkfor“PSU”labeledinblue
inthegraphiconthenextpage.

POWER
TESTMODE
CLEAR CMOS
BME 0

BME 0 OUT OF RANGE
Issue:Thetemperaturesensorlocatedatthelower-centerofthefrontofthemachineisnot
reportingthecorrecttemperature.
Solution:Makesuretheconnectorlabeledinlightblueas“BME0”onthediagramisfirmly
attached.
TEMP 1 OUT OF RANGE
Issue:Thetemperaturesensorlocatedattherearofthemachineisnotreportingthe
correcttemperature.
Solution:Makesuretheconnectorlabeledindarkblueas“TEMP1”onthediagramisfirmly
attached.
PSU AC OUT OF RANGE
Issue:Thesystemscontrollercan’tcommunicatewiththepowersupply,thepowersupplyis
notfirmlyconnected,thepowercableisbrokenorthepowerdeliveryunitdoesn’twork.
Solution:Makesuretheconnectorlabeledonthediagramaboveinblueas“PSU”
onthesystemscontrollerisfirmlyattached.Makesuretheotherendofthecableissecurely
attatchedtothepowersupplybackplaneshownonthediagrambelow.
PSU DC OUT OF RANGE
Issue:Thesystemscontrollercan’tcommunicatewiththepowersupply,thepowersupplyis
notfirmlyconnected,thepowerbackplanehasabentpinorthepowersupplyisnot
functional.
Solution:Makesuretheconnectorlabeledonthediagramaboveinblueas“PSU”
onthesystemscontrollerisfirmlyattached.Makesuretheotherendofthecableissecurely
attatchedtothepowersupplybackplaneshownonthediagrambelow.

Tofindacauseinacasewhenthesystemjustwon'tstart,it'sbesttobeginwiththesimplest
ofprobablereasonsandworkingyourwaytothemoretimeconsuming/complexones,eg.it's
besttocheckifthepowerstripisonbeforechangingtheRAM.
SYSTEM WON'T START, NO VIDEO.
Aftermakingsuretheethernetcableworks,proceedtocheckingifthegrayethernetcable
labeledingrayas“6”isfirmlyconnectedonboththemotherboardandthesystems
controller.Ifthisdoesn’tsolvetheissueseeiftheportontherearofthemachineworks.
THE MACHINE CAN’T CONNECT TO THE INTERNET
EachMinerDudeistestedbeforeshipping.Issueswiththebootmediaaremostlikely
shippingrelatedorcanhappenwhentheSATAcablegetsdisturbedduringinitialsetup.If
thebootdriveisnotdetected,trydisconnectingandconnectingthedrive.Incasethat
doesn'thelp,makesurethatbothoftheSATAcableconnectorsaresecurelyfastened.Ifthe
machineisstillbootingintothebiosscreen,reconnectthesatacabletoadifferentSATA
headeronthemotherboard.
SSD
SYSTEM WON'T START, NO VIDEO.
MakesureeachpowersupplyisinsertedproperlyandthestatusLEDisworking.
Ifthesystemkeepscrashing,removeallbutonepowersupplyandremoveallbutoneGPU.
Ifyou’restillfacingthesameissue,replacethatsinglepowersupplyandreplacethe
graphicscardwithadifferentone.
ReseatRAMintoanotherslot,makesureit'sproperlyseated.
UnplugtheSystemsControllerPCIecable,disablingthefans.
MakesurethepowersupplyLED'sareon.Ifnot,makesurethepowersupplyisfully
inserted.Trywithjustonepowersupplyfirst.
IsthePSONcableconnectorfirmlyfastenedonthemotherboardandthepower
supplybackplane?Themotherboardisresponsibleforturningonthepowerdelivery.If
the6-pincableconnectingthepowersupplybackplaneandthemotherboardisnot
securelyconnected,thesystemwon'tturnon.
ArethestatusLED'sonthefrontpanelworking?TheSystemsControllerispoweredby
themotherboard.
CheckiftheCPUfanisspinning.Ifnot,pressthepowerbuttononthefrontpanelorthe
oneonthemotherboard.
DidyouconnectVGAproperly?Isthemonitorpowered?

Someissuescannotbedisplayedthroughthesystemscontroller,TESTMODE.
Thefollowingissuesthatmighthappenare:
OTHER ISSUES WITH THE FRONT PANEL:
NO IMAGE DISPLAYED ON THE STATUS DISPLAY.
Thisissuecanoccurwhenthedisplaycablehascomeloose.Makesurethattheconnector
labeledinmintgreenas“7”isfirmlyconnectedonboththeOLEDpanelbelowthesystems
controller,aswellasonthesystemscontrolleritself.
THE USB ON THE FRONT PANEL IS NOT WORKING.
ThisissueismostlikelyrelatedtotheBlackUSBcablebetweenthemotherboardand
thesystemscontroller.MakesurethecableLabeledingreenas“USB”isfirmly
connected.
THE RESET AND POWER BUTTON ARE NOT WORKING.
Thisissueiscausedbythepowerheadercablebeinglooseordamaged.Makesurethered
tippedcablelabeledinredas“3”isfirmlyconnectedonthemotherboardaswellasonthe
systemsconnector.

THE SYSTEM DOESN’T TURN ON.
ThisissuecanbecausedbylooseFrontPanelconnector.Checkforthegraphiconthe
nextpageandseeifthecablelabeledinmustardyellowas“F-Panel”isfirmlyconnected
betweenthemotherboardandthesystemcontroller.
Checkthatthe6-pincablelabeledasPSONisfirmlyconnectedonthemotherboardand
PSUbackplane.
GETTING ACCESS TO MOTHERBOARD CONNECTORS CPU AND RAM
Inordertotroubleshootsomeoftheissues,removingofthepowersupplyguidebracket
isrequired.Inordertodoso,firstremovethepowersupplybypushingdownonthe
rubbertabandpullingitout.Pulloutthepowersupplyandunscrewthe6screwsonthe
right-sideofthemachine,asshownonthediagram.Carefullyremovetheguidebracket
togainaccesstothemotherboard.

FIVE FAST BEEPS ON BOOT.
Whilethemachinebeepingonstartupisnormal,fivefastbeepsrightafterturningon
themachinemightmeantheRAMmoduleiseitherlooseordefective.
Removethepowersupplyguidebracketandre-inserttheRAM.Makesurethe
connectorclicksonbothsidesandatthesametime.Ifitdoesn’tworkafterthatit
isworthtryingagain,justtomakesureit’saRAMandnotjustaconnectionissue.
DETECTION OF GRAPHICS CARDS.
MINERDUDEX12XTREMEsupportsallavailablePCIegraphicscards,provideddriver
supportfortheOS.
SYSTEMS CONTROLLER NOT WORKING
Afterpoweron,themotherboardbootsandsendsasignaltothesystemscontroller.
YoushouldseetheBlueLEDlightupforamoment,afterwhichtheOLEDwilldisplay
thestartscreen.
Thesystemscontrollerwon'tturnonifthemotherboardisnotturnedon.Tryclearing
theCMOSbypressingtheclearCMOSbuttononthefrontpanel.
Ifthesystemscontrollerisnotturningoneventhoughthemotherboardisworking,try
disconnectingtheUSBheaderfromthesystemscontrollerandplugitbackin.You
shouldseetheblueLEDonthefrontpanellightupforamomentfollowedbytheOLED
turningon.
IftheOLEDisnotturningondisconnectthefrontBMEtemperaturesensorandthe
4-pinpowersupplybackplanedatacable.Removeandreconnectthesystemscontroller
USBheader.
Ifnoneofthecardsaredetectedtheissueismostlikelyrelatedtodrivers.Ifupdating
driversisnotsolvingtheissue,gototheBIOSbypressingDELkeyonbootandchange
thePCIeversiontoGen2.
Ifoneorafewofthecardsarenotdetected.
Tofndthegraphicscardsthatarenotbeingdetected,bootthesystemwithasinglecard
firstandkeepaddingonecardatatimeforeachboot.Onceanon-functioningPCIe
slot/GPUisfoundtryadifferentGPUandPCIepowercable.Ifthere'sstillnocard
detectedcontactMinerDudesupport.
www.minerdude.com
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X12XTREME is a trademark of MINERDUDE™