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Chapter 6: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use theTroubleshootingsection to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common iss-
ues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannotresolve the issue call or faxtheTechnical Supportdepartmentat the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at www.minutemanups.com the "Discussion Board".
Before calling the Technical Support Department have the following infor-
mationavailable:
a) Contact name and address.
b) Where and when the unit was purchased.
c) All of the model information about your unit.
d) The serial number of your unit.
e) Any information on the failure, including LEDs that may be illuminated
or error codes displayed.
f) A description of the protected equipment including model numbers, if
possible.
g) A technician will ask you for the above information and if possible,
helpsolvethe issue over the phone. In the event that the unit requires
factoryservice,theTechnical Support Representative will issue you a
Return MaterialAuthorization Number (RMA#). NOTE: We must
have the model number and the serial number of the product to
issue an RMA #.
h) If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no lon-
geravailable,asktheTechnicalSupportRepresentativeabout obtaining a
new set. It is important to pack the unit properly in order to avoid damage
in transit. Never use Styrofoam beads for a packing material.
a) Include a letter with your name, address, day time phone number,
RMAnumber, a copy of your original sales receipt, and a brief desc-
ription of the problem.
5. MarktheRMA#onthe outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside of the package.
6. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMANUPS
1809 W. Frankford Road, Suite 150
Carrollton,TX75007
ATTN:RMA# _______
ErrorCode: E01. UPSisshut-
down.
Symptom / Error Code Cause / What To Do
The UPS has not been turned on. Press the On/Off/Test button
andreleaseafter one beep.
TheLCDdisplays 'off'.
Reset the input circuit breaker by pressing the plunger back in. If
the input circuit breaker trips after UPS restarts, reduce the load
on the UPS.
UPSoperatesinbatterymode
only,even though thereisAC
present.
The AC normal icon is illumi-
nated, but there is no output. Disconnect the computer cable from the UPS, press the On but-
ton. If UPS works normally, the software has control of the UPS.
Charge the batteries for 8-hours and retest. If the runtime is still
less than expected, the batteries may need to be replaced.
UPSdoesnot provide
expectedruntime.
TheUPShasan internal problem. Call for service.
Faulticonis illuminated and a
constantalarm.
Error Code: E02. Overload
iconisilluminatedanda con-
stant alarm.
Check the specifications and remove part of the load. If the UPS
shuts down because of an Overload, the UPS must perform an
Inverter function or a Self Test to clear the Overload Alarm.
The UPS has detected a short-circuit on its output. Check the at-
tachedload.
ErrorCode: E03. UPSis shut-
down. The transformer and/or the heatsink temperature has exceeded
the safe operating range for the UPS. Check the specifications.
ErrorCode: E05.Input voltage
andfrequencyout of range. The Bypass mode is not available due to the input voltage and
inputfrequencyout of range.
Error Code: E12. DCBUS
OVPShutdown. TheUPShas an internal fault. Call for service.
Error Code: E13. Fan Fail
Warning. Thefanhas either failed orhasstoppeddue to exessive dirt.Ifthe
fanhas failed,call forservice.Ifthefan isdirty,usea canof "Canned
Air" to clean the fan.
ErrorCode:E14.ChargerFail-
ureWarning. Thecharger has failed, call forservice.
Error Code: E16. SWF icon
is illuminated. Haveaqualified electrician correct the servicewiring.
Error Code: E15. Weak/Bad
Battery icon is illuminated. Check the battery connections, chargethebatteriesfor8-hours
and retest, or replace the batteries.
ErrorCode:E17. Low
BatteryWarning. TheUPS'sbatteryreserve is low. Thiscondition will continue until
AC returns or the UPS shuts down from battery exhaustion.
ErrorCode:E18. Low
Battery Capacity.
Error Code: E06. Ambient
OverTemperature Protection. The internal temperatureofthe UPS has exceeded thesafeoper-
ating range for the UPS. Check the specifications.
ErrorCode: E11:Inverter/Out-
putFailureShutdown. The UPS has an internal fault. Callforservice.
The UPS's battery capacity is low. Charge the batteries for 24-
hours.
Chapter 7: Troubleshooting
Error Code: E20. DC BUS
(high/low)failure.
ErrorCode: E21.DC-DCcon-
verterfailure. The UPS has an internal fault.Callforservice.
TheUPShasan internal fault. Call for service.
ErrorCode:E22.Output volt-
ageabnormal. The UPS has an internal fault. Callforservice.
ErrorCode:E23. Low battery
DCstartshutdown. The batteries are too low to for the UPS to DC start. Charge the
batteriesfor8-hoursand retest.
Error Code: E24. RPO Shut-
down. The UPS has been remotely shutdown by either the software or
SNMP card.