Miracle-Ear CONNECT 5 User manual

Miracle-EarCONNECT™5/4
Miracle-EarMINI™ 3/2 RIC 312 AX &
CROS 312 AX
User Manual
www.miracle-ear.com
21025073 Rev 1
©2023 Miracle-Ear, Inc. 17156USRB

2 3
CONTENT
Welcome.......................................................... 3
Your hearing aids ............................................ 4
CROS transmitter ............................................ 6
Controls ............................................................ 8
Daily use ......................................................... 10
Batteries.......................................................... 16
Telephone and smartphone use................. 20
Maintenance and care.................................. 21
Warranty and service.................................... 24
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WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live life
to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations shown within this
manual.
CAUTION
It is important to read the Regulatory & Safety Information and User Manual
thoroughly and completely. Follow the safety information to avoid damage
or injury.
This manual describes all optional features that your hearing aids may or may
not have. Confirm which options are valid for your hearing aids.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarCONNECT™RIC 312 and Miracle-EarMINI™RIC 312
Hearing Aids are a RIC (Receiver-in-Canal) model.
The receiver is placed within the ear canal and connected to the
hearing instrument with the receiver cable.
Wireless functionality enables advanced audiological features
and synchronization between your hearing aids.
Bluetooth®low energy*technology is integrated and allows
for easy data exchange with your smartphone including audio
streaming when supported.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such
marks by WS Audiology Denmark A/S of this product is under licenses. Other trademarks and
trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids.
Try using the hearing aid controls in hand to make it easier to use the
controls while wearing them.
Trouble pressing the controls of your hearing aids? Ask your hearing care
professional about available accessories for your hearing aids.
Components and names
Earpiece
Receiver
Receivercable
Microphone openings
Rockerswitch (control)
Side indicator (red=rightear,
blue=leftear) and receiver
connection
Battery compartment
(on/off switch)
➐
➏
➊
➋
➍
➎
➌

6 7
For individuals using a CROS transmitter
CROS solutions are designed for people with profound hearing
loss in one ear which cannot be aided with a hearing aid. A CROS
transmitter worn on the non-aided ear captures sound from the
applicable side and transmits it to the hearing aid on the ear with
aidable loss when using a hearing aid. This allows the wearer of
the hearing aid to hear sounds from both sides.
CROS transmitter hearing aid
CROS TRANSMITTER
Two Solutions are available:
CROS solution:
For people with normal hearing in one ear and profound hearing
loss in the other. Sounds from the side with hearing loss are
captured and transmitted wirelessly to the good-hearing side.
BiCROS solution:
For people with profound hearing loss in one ear and less severe
hearing loss in the other. Sounds from the more severe hearing loss
side are captured and transmitted wirelessly to the better-hearing
side. The hearing aid processes and amplifies the sounds from
both sides.
The CROS transmitter works withspecific wireless hearing aids.
Your Hearing Care Professional will advise you on the compatible
models.

8 9
Controls
The rocker switch can be programmed by your Hearing Care
Professional to control the following functions.
Rocker switch function L R
Press briefly:
Program up/down  
Volume up/down  
Tinnitus therapy signal level up/down  
TV stream on/off  
Press for about 2seconds:
Program up/down  
Volume up/down  
Tinnitus therapy signal level up/down  
TV stream on/off  
Press for more than 3seconds:
Turn on/off  
L = Left, R = Right
Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Signal tones
CROS transmitter signal tones– like a low batterybeep –
are sent to the hearing aid. Ask your Hearing Care Professional
to configure the signal tones.
Features
Power-on-delay enables whistle-free insertion of hearing aids.
Read more in section “Turning on and off”
The tinnitus therapy feature generates a sound to distract you
from your tinnitus.
The app or a remote control can also be used to control many of these
functions.

10 11
Daily use
To assure comfort and ease of use of your hearing aids, they are
equipped with an onboard control feature or can be controlled with
an app. The Miracle-Ear®App is available on your app store.
Inserting and removing hearing aids
Your hearing aids have been programmed to your right and left ear.
Colored markers indicate the correct side
• redmarker= rightear
• bluemarker= leftear
Inserting a hearing aid
For sleeves, take care that
the bend of the sleeve is
in line with the bend of the
receiver cable.
Correct:
Incorrect:
Hold the receiver cable at the bend closer to the earpiece.
Carefully push the earpiece in
the earcanal .
Twist it slightly until it sits well.
Open and close your mouth to
avoid accumulation of air in the
earcanal.
Lift the hearing aid and slide it
over the top of your ear .
➊
➋
CAUTION
Risk of injury!
X Always wear the receiver cable with an ear piece.
X Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply into the ear.
It may be helpful to insert the right hearing aid with the right
hand and the left hearing aid with the left hand.
If you have trouble inserting the earpiece, use the other hand
to gently pull your earlobe downwards. This opens the ear
canal and eases insertion.

12 13
Using a retention strand
The optional retention strand helps to securely retain the earpiece in
your ear. To attach the optional retention strand:
1. Align the end of the retention strand with the
flat end of the receiver.
2. Then press the retention strand towards the
receiver until it clicks into place.
To position the retention strand:
3. Bend the retention strand and position
it carefully into the bottom of the bowl of your
ear (refer to the picture).
Removing a hearing aid
1. Lift the hearing aid and slide it over
the top of your ear .
2. For all other earpieces: Grip the receiver
in the earcanal with two fingers and pull
it carefully out .
Do not pull the receiver cable.
If your hearing aid has a custom shell or a mold, remove it by pulling
the small removal cord toward the back of your head.
Clean and dry your hearing aids after every use.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in your ear when removing
the hearing aid. If this happens, have the ear piece removed by a medical
professional.
➊
➋

14 15
Turning on and off
You have the following options to turn your hearing aids on or off.
Via battery compartment:
Turning on: Close the battery compartment.
The default volume and hearing program are set.
Turning off: Open the battery compartment to the first catch.
Via rocker switch:
Turning on or off: Press and hold the rocker switch for
several seconds.
Refer to section “Controls” for the settings of the
rocker switch.
When wearing the hearing instruments, an alert
tone can indicate when an instrument is being
turned on or off.
When the power-on delay is activated, the hearing instruments
turn on after a delay of several seconds. During this time you
can insert the hearing instruments into your ears without
experiencing unpleasant feedback whistling.
The “power-on delay” can be activated by your Hearing Care
Professional.
Switching to standby mode
Standby mode mutes the hearing aids but does not turn them off.
Switch to standby mode using a remote control or the app.
• Settings return to previous when coming out of standby mode
Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.
To change volume manually, press the upper part of the rocker
switch to increase the volume or lower part to decrease.
An optional signal can indicate the volume change. Once the
maximum or minimum volume has been reached, you may hear a
signal tone.
Changing hearing programs
Your hearing aids automatically adjust based on the listening
situation, environment and surroundings.
Your hearing aids may also have several hearing programs set by
your Hearing Care Professional to allow you to change the sound,
if needed.
To change the hearing program, press the rocker switch briefly.
An optional signal tone can indicate the program change. Default
volume is applied.
Additional optional controls may be available for your hearing aids.
Please discuss with your Hearing Care Professional.

16 17
BATTERIES
Battery size and handling tips
Ask your Hearing Care Professional for recommended batteries.
Battery size: 312
• Always use the correct battery size for your hearing instruments.
• Remove the batteries if you intend not to use the hearing
instruments for several days.
• Always carry spare batteries.
• Remove empty batteries immediately and follow your local
recycling rules for battery disposal.
Low power indication
When the battery is low the sound becomes weaker or you will hear
an alert signal. The battery type will determine how long you have
to replace the battery.
Replacing batteries
Removing the battery:
X Open the battery compartment.
X Use the magnet stick to pull out the battery. The
magnet stick is available as an accessory.
Inserting the battery:
X If the battery has a protective film, remove it only
when you are ready to use the battery.
Insert the battery with the "+"symbol facing up into
the battery door (refer to the picture).
Note: Please do not place the battery directly into
the housing.
Carefully close the battery compartment. If you feel resistance,
the battery is not inserted correctly. Do not attempt to close the
battery compartment by force. It can be damaged.

18 19
Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
• Increase the volume.
• Replace the empty battery.
• Clean or exchange the earpiece.
Hearing aid emits whistling sounds.
• Reinsert the earpiece until it fits securely.
• Decrease the volume.
• Clean or exchange the earpiece.
Sound is distorted.
• Decrease the volume.
• Replace the empty battery.
• Clean or exchange the earpiece.
Hearing aid emits signal tones.
• Replace the empty battery.
Hearing aid does not work.
• Turn the hearing aid on.
• Gently close the battery compartment completely.
• Replace the empty battery.
• Make sure the battery is inserted correctly.
• Power-on delay is active. Wait several seconds and check again.
Consult your Hearing Care Professional if you encounter further
problems.
TELEPHONE AND SMARTPHONE USE
Telephone
When using any phone, hold the receiver slightly above your ear.
The hearing aid and phone receiver must be aligned. Turn the
receiver slightly so the ear is not completely covered.
You may prefer specific settings when using the phone. Ask your
Hearing Care Professional to set a telephone program to select for
frequent use. Use this program whenever you are on the phone.
Audio streaming with iPhone®and Android™
Your hearing aids support both:
• Made for iPhone (MFi)
• Audio Streaming for Hearing Aids (ASHA) – Android
These features allows you to stream phone calls and music directly
to your hearing aids from your smartphone.
Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology.
Bluetooth enables audio streaming from smartphones and other
devices with appropriate connection through your smartphone.
Bluetooth functionality may be restricted in specific situations.

20 21
MAINTENANCE AND CARE
Follow these guidelines to care for your hearing aids.
Drying and storage 
X Dry your hearing instruments overnight.
X For longer periods of non-use, store your hearing instruments in
a dry environment with an open battery compartment and the
batteries removed.
X Ask your Hearing Care Professional for more information.
Cleaning
Your hearing instruments have a protective coating. However, if not
cleaned regularly you may damage the hearing instruments or cause
personal injury.
X Clean your hearing instruments daily with a soft, dry tissue.
X Never use running water or immerse the devices
in water.
X Never apply pressure while cleaning.
X Ask your Hearing Care Professional for recommended cleaning
products, special care sets, or more information on how to keep
your hearing instruments in good condition.
Cleaning earpieces
Cerumen (ear wax) may accumulate on earpieces and affect sound.
Clean all types of earpieces daily:
X After removing from ears, wipe with a soft, dry tissue or cloth to
prevent cerumen becoming dry and hard.
X Exchange standard earpieces every three months. Replace
sooner if you notice cracks or changes
Exchanging Earpieces
Exchange standard ear pieces approximately every three months.
Replace them sooner if you notice cracks or other changes. The
procedure for exchanging standard ear pieces depends on the
type of ear piece. Please see your Hearing Care Professional for
assistance exchanging your earpieces.

22 23
Operating, transport, and storage conditions
The hearing aids operate in the following environmental conditions:
During extended periods of transport and storage, please observe
the following conditions
Operating conditions Discharging
Temperature 0-50°C
(32-122°F)
Relative humidity 5-93%
Atmospheric pressure 700-1060 hPa
Storage Transport
Temperature (recommended) 10-25°C
(50-77°F)
-20-60°C
(- 4-140°F)
Temperature (maximum range) 10-40°C
(50-104°F)
-20-60°C
(- 4-140°F)
Relative humidity (recommended) 20-80% 5-90%
Relative humidity (maximum range) 10-80% 5-90%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
WARNING
Risk of injury, fire or explosion during shipment.
X Ship lithium-ion batteries and hearings aids according to local regulations.
NOTICE
X Protect your hearing aids from extreme heat. Do not store in direct sunline.
You can use the following standard ear pieces:
Standard earpieces Size
Sleeve 3.0, Vented, Closed, Power
Eartip 3.0 Open
Eartip 3.0 Tulip
You can easily exchange the standard ear pieces. Read
more in section “Maintenance and care.”
Custom-made ear pieces
Earmold 3.0

24 25
WARRANTY AND SERVICE
Your hearing aid, with the exception of the battery, is covered by a
comprehensive warranty. All covered instrument parts received for
warranty service at an authorized service center will be repaired or
replaced with new or reconditioned components, without charge, to
meet the performance specifications for that model.
This warranty does not cover malfunctions due to unusual wear and
tear or mistreatment of the instrument such as physical shock,
excessive wax build-up, or tampering with the instrument, any of
which voids all warranties. Your Hearing Care Professional may
charge a service fee for processing warranty service.
Warranty service must only be performed by an authorized service
cent. Service performed by unauthorized service depots voids this
warranty, and repairs so necessitated will be done on a parts and
labor cost basis.
Please refer to the warranty card included with your hearing aids for
warranty period effective dates.
Your hearing aids may have additional loss and damage coverage.
Please consult your Hearing Care Professional to determine if this is
applicable to your hearing aids.
WARNING
Use of accessories, components or replacement parts other than those provided
by the manufacturer of your hearing aids could result in increased electromagnetic
emissions and decreased electromagnetic immunity and could result in degradation
of performance.
For service and warranty support, please contact your local
Miracle-Ear®Hearing Care Professional.
If your location is not available, or you need additional support, contact Miracle-Ear®
Customer Support 800-241-1372.

26 27
IDENTIFICATION INFORMATION
Your hearing aids have a serial number imprinted on them. The
location of the serial number will vary according to the style of
hearing aid. Record the serial number in your user guide for
future reference.
The year of manufacture is incorporated
in the serial number. For custom aids, the
year of manufacture is derived from the
first two digits.
For BTE and RIC aids, the year of manufacture is derived from the
second digit:
Code (first digit) Month Code (first digit) Month
A, N Jan G, U Jul
B, P Feb H, V Aug
C, Q Mar J, W Sep
D, R Apr K, X Oct
E, S May L, Y Nov
F, T Jun M, Z Dec
Code (second digit) Year Code (second digit) Year
H, J 2025 W, X 2020
F, G 2024 U, V 2019
D, E 2023 S, T 2018
B, C 2022 Q, R 2017
Y, A 2021 N, P 2016
Please note the warranty is based upon the date of purchase,
not the date of manufacture.
Your Audiologist or Hearing Care Professional can answer any
questions you may have about the identifying code on your
hearing aid.
AC12345

28 29
Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
[e-mail]
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
La información de este manual está sujeta a cambio sin previo aviso.
Derechos de autor ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
Hearing aido de audición hecho en Singapur
FLIP BOOK FOR IMPORTANT
SAFETY INFORMATION

32 33
Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
[e-mail]
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
La información de este manual está sujeta a cambio sin previo aviso.
Derechos de autor ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
Hearing aido de audición hecho en Singapur
FLIP BOOK FOR
PRODUCT USER MANUAL

28 29
RIC models
The receiver is placed within the ear canal and connected to he instrument
via a receiver cable.
CAUTION
Risk of injury!
Insert the ear piece carefully and not too deeply into the ear
In very rare cases the ear piece could remain in your ear when removing
the hearing aid. If this happens, have the ear piece removed by a medical
professional.
NOTICE
Do not pull the receiver connection as this could
damage your hearing aids.
For hearing aids with a magnet in the battery compartment
WARNING
Risk of interference with active and non-active implants!
There is a magnet in the battery compartment, therefore if you wear implants:
Verify the electromagnetic compatibility prior to use
Consult with the implant physician before using your hearing aids.
Keep a safe distance of about 4 cm (1.6 inches) between the implant and
hearing aids.

26 27
NOTICE
Important Notice for Prospective Sound Generator Users
Your hearing aids are designed to comply with international standards of
electromagnetic compatibility but interference with nearby electronic devic-
es could occur. In this case, move away from the source of the interference.
Good health practice requires that a person with tinnitus have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear) before using a sound generator. Licensed physicians who
specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists.
The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect tinnitus are identified and treated before the
sound generator instrument is used.
WARNING
Risk of affecting life support systems!
Use a magnet only when it is a safe distance away from life support
systems such as pacemakers or magnetic valves. The safe distance
between pacemaker and magnet should be at least 10 cm (4 inches).
NOTICE
Magnets can disturb electrical devices and delete stored data.
Keep magnets away from computers, monitors, television sets, storage
media and other electronic equipment/devices.
NOTICE
In close proximity, AutoPhone magnets can damage receiver units of RIC
hearing aids.
Keep a minimum distance of 2 cm (0.8 inches) between the RIC receiver
and any magnet, including the AutoPhone magnet.
Do not store your RIC hearing aids and a smartphone with attached
AutoPhone magnet together in a small pocket or box.
NOTICE
Magnets can disturb electrical devices and delete stored data.
Keep magnets away from computers, monitors, television sets, storage
media and other electronic equipment/devices.
For hearing aids with AutoPhone magnet for Telecoil

24 25
WARNING
Risk of hearing damage!
The device with the app for controlling hearing aids generates short control
signals which may be audible. If the device running the app has a very high
audio output there is the risk of hearing damage.
While using the app:
Do not hold the loudspeaker of the device to your ears or the ears of
others.
Do not use the device with headphones, headsets or other audio playback
devices.
When using remote control apps
When using an app for controlling hearing aids:
WARNING
Risk of exceeding noise exposure limits.
If set to the maximum output level and worn for periods of time exceeding
the recommendations below, your exposure to sound energy has the
potential to exceed noise exposure limits. You should not use your hearing
aid for more than sixteen (16) hours a day if your hearing aid is set at the
maximum output level, nor should you use your hearing aid if your
Miracle-Ear®Hearing Care Professional has set the hearing aid at levels
that exceed your comfort level.
FOR HEARING AIDS WITH TINNITUS FEATURE
Your hearing aid may be equipped with tinnitus therapy, an instrument
intended to generate noise of sufficient intensity and bandwidth to treat
ringing in the ears. It can also be used as an aid in hearing external sounds
and speech. It is recommended that this tool be used with appropriate
counseling and/or in a tinnitus management program to relieve patients
suffering from tinnitus. As with any hearing aid, misuse of the tinnitus
therapy instrument could present some potentially harmful effects.
TINNITUS THERAPY CONCEPTS AND BENEFITS
• May be used as a part of a tinnitus treatment program
• Plays a white noise through the hearing aid
• Programmed according to your hearing loss needs and preferences
• May provide temporary relief of your tinnitus

22 23
WARNING
Risk of affecting electronic equipment!
In areas where the use of electronics or wireless devices are restricted,
verify if your device must be turned off.
WARNING
Interference with implantable devices
The device can be used with all electronic implants that comply with the
ANSI/AAMI/ISO 14117:2012 Electromagnetic compatibility standard for
human implants.
In case your implant does not comply with the ANSI/AAMI/ISO 14117:2012
standard, consult the manufacturer of your implantable device for
information about the risk of disturbance.
NOTICE
Your hearing aids are designed to comply with international standards
of electromagnetic compatibility but interference with nearby electronic
devices could occur. In this case, move away from the source of the
interference.
In some countries restrictions for the usage of wireless equipment exist.
Refer to local authorities for further information.
FOR HEARING AIDS WITH WIRELESS FUNCTIONALITY
Devices with the FCC marking comply with the standards of the FCC
regarding electromagnetic interference (only for products with wireless
functionality).
WARNING
Risk of impairing the residual hearing of the user.
Use only hearing that have been fitted to your needs.
WARNING
Your hearing aids may reduce some background sounds potentially traffic or
warning signals.
WARNING
This product can expose you to nickel which is known to the State of
California to cause cancer. For more information,
visit www.P65Warnings.ca.gov
WARNING
Choking hazard!
Your hearing aids contain small parts which can be swallowed.
Keep hearing aids, batteries, and accessories out of reach of children and
mentally disabled persons.
For some types of button batteries, severe or fatal injuries can occur in 2
hours or less, if it is swallowed or placed inside any part of the body.
If parts have been swallowed, consult a physician or hospital immediately.
If a battery has been swallowed, call the 24-hour National Battery
Ingestion Hotline immediately at 1-800-498-8666
Contra-indications
WARNING
In case of known contact allergy, consult the hearing aid manufacturer
regarding the presence of allergens before using the hearing aid. If an
allergic reaction develops after wearing the hearing aid, immediately
discontinue use and consult a licensed physician.
SAFETY WARNINGS