Mitsubishi Electric CP-D70DW User manual

2010
CAUTION
Before servicing this chassis, it is important that the service person reads the “SAFETY PRECAUTIONS” and “PRODUCT
SAFETY NOTICE” in this service manual.
Copyright © 2010 Mitsubishi Electric Corporation All Rights Reserved.
MODEL
CP-D70DW
This model is RoHS-compliant.
Provide servicing referring to “NOTES
FOR SERVICING RoHS-COMPLIANT
PRODUCTS” described in the service
manual.
Pb Solder, Pb Joints, Pb PCA
This product uses lead-free solder
on the circuit boards. For repairing
circuit boards, see "Precautions for
resoldering" in this Service Manual.
DIGITAL COLOR PRINTER

- 2 -
NOTES FOR SERVICING RoHS-COMPLIANT PRODUCTS
Follow the notes and instructions below when servicing RoHS-compliant
products.
1. For RoHS-compliant products, be sure to use RoHS-compliant service parts.
2. Check the presence of <G> marking on the rating plate to distinguish RoHS-
compliant product from non-RoHS-compliant product.
<G> marking
With <G> marking: RoHS-compliant product
Without <G> marking: Non-RoHS-compliant product
<Sample>
3. Labels of RoHS-compliant service parts bear <G> marking for identification purpose.
<Sample>
4. Don’t use non-RoHS-compliant parts with RoHS-compliant products.
5. Service parts for RoHS-compliant products are listed in the parts catalog contained
in the service manual.
Parts Name
Model Name
Parts No.
E05R
Mark position
Mark position

- 3 -
SPECIFICATIONS
• Power Supply
• Power
Consumption
• Printing Method
• Print’s quality
• Dot resolution
• Gradations
• Printing Size
• Supply method
• Interface
• Operating conditions
• Installation conditions
• Outside dimensions
• Weight
: AC 220 - 240V 50/60Hz,
AC 120V 50/60Hz
: 2.4A (AC 220 - 240V, 50/60Hz),
4.6A (AC 120V, 50/60Hz)
: Sublimation Dye Thermal Transfer line print
3 color faces progressive printing (yellow,
magenta and cyan) and surface lamination
: 300×300 DPI
(DPI: Dots per inch)
: 9×13(3.5×5”)
1076 x 1568 dots
: 10×15(4×6”)
1228 x 1864 dots
: 13×18(5×7”)
1568 x 2128 dots
: 15×20(6×8”)
1864 x 2422 dots
: 256 (8 bits) for each color
: 9×13(3.5×5”)
89 ×127mm (without frame)
: 10×15(4×6”)
102 ×152mm (without frame)
: 13×18(5×7”)
127 ×178mm (without frame)
: 15×20(6×8”)
152 ×203mm (without frame)
: Automatic
: Hi-Speed USB (Ver. 2.0)
: Temperature 5 - 40°C (41 - 104°F)
Humidity 30 - 80% RH (No dewing)
: Operating attitude : Horizontal ±5°
: 275 (W) × 446 (D) × 170 (H) mm
: Approx. 12kg
• Weight and dimensions shown are approximate.
• Design and specifications are subject to change without notice.

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– FILE “COVERPGE” –
NOTES FOR SERVICING RoHS-COMPLIANT PRODUCTS .............................................................................. 2
SPECIFICATIONS................................................................................................................................................. 3
CONTENTS........................................................................................................................................................... 4
– FILE “INSTBOOK” –
FEATURES AND FUNCTIONS............................................................................................................................. 1
BEFORE OPERATION ......................................................................................................................................... 2
ERROR MESSAGES AND COUNTRMEASURES............................................................................................... 6
CLEANING............................................................................................................................................................ 8
– FILE “DIAGNO” –
ERROR DETECTIONFLOW CHART.................................................................................................................... 1
ERROR CODE ...................................................................................................................................................... 6
– FILE “EXPOSED” –
SAFETY PRECAUTIONS ..................................................................................................................................... 2
PRECAUTIONS FOR RESOLDERING ................................................................................................................ 3
PCB LOCATION ................................................................................................................................................... 4
DISASSEMBLY..................................................................................................................................................... 6
1. Fan motor (M8) .................................................................................................................................. 7
2. Digital PCB ASSY............................................................................................................................... 7
3. Fuse PCB ASSY / Power PCB ASSY................................................................................................. 7
4. Front panel ASSY............................................................................................................................... 8
5. Antenna PCB ASSY ........................................................................................................................... 9
6. Head 1 ASSY / Ink t sen PCB ASSY.................................................................................................. 9
7. Fan motor (M7) .................................................................................................................................. 10
8. Ope PCB ASSY / IT ope PCB ASSY / D box sen PCB ASSY............................................................ 11
9. Mode1 sen PCB ASSY....................................................................................................................... 11
10. Cas guide L / Ink L sen PCB ASSY / Drive PCB ASSY...................................................................... 12
11. Cas guide R ....................................................................................................................................... 12
12. M posi sen PCB ASSY ....................................................................................................................... 12
13. P roll bracket ASSY(M5) / Pm enc sen PCB ...................................................................................... 13
14. IT enc sen PCB ASSY / TU ink bracket ASSY(M3)............................................................................ 15
15. IS enc sen PCB ASSY / SP ink bracket ASSY(M6)............................................................................ 15
16. Bracket ASSY(M4) ............................................................................................................................. 15
17. Ref1 sen PCB ASSY / Ref2 sen PCB ASSY / Ref3 sen PCB ASSY.................................................. 16
18. Grip roller / pinch roller....................................................................................................................... 19
19. Platen roller ........................................................................................................................................ 20
20. Motor unit (M1)................................................................................................................................... 21
21. W paper guide roller........................................................................................................................... 23
22. Loading roller / Loading pinch roller ................................................................................................... 23
23. Paper guide roller............................................................................................................................... 23
24. Relay PCB ASSY ............................................................................................................................... 25
25. Cutter ASSY(M2) / Hold roller ............................................................................................................ 25
26. Paper exit roller .................................................................................................................................. 25
LINE UP ADJUSTMENT....................................................................................................................................... 26
LEAD DRESS ....................................................................................................................................................... 27
– FILE “ADJ” –
ADJUSTMENT ITEM LIST.................................................................................................................................... 1
SERVICE APPLICATION...................................................................................................................................... 1
ADJUSTMENT PROCEDURE USING THE SERVICE APPLICATION................................................................ 2
1.24V adjustment ....................................................................................................................................... 2
2.Density adjustment.................................................................................................................................. 2
3.Adjustment of M1 motor current.............................................................................................................. 2
4.Adjustment of M3 motor Duty.................................................................................................................. 3
5.Adjustment of Ink-black mark sensor ...................................................................................................... 3
6.Adjustment of vertical print position ........................................................................................................ 3
7.Adjustment of horizontal print position .................................................................................................... 4
8.Adjustment of post card black mark sensor ............................................................................................ 4
9.Head cleaning ......................................................................................................................................... 4
TEST PRINT MODE (FOR SERVICE).................................................................................................................. 5
REFERENCE METHOD OF ERROR INFORMATION .............................................................................. 5
– FILE “PARTSLST” –
PACKING PARTS ................................................................................................................................................. 2
LABEL ATTACHING POSITION ........................................................................................................................... 4
PARTS LIST.......................................................................................................................................................... 5
CONTENTS

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– FILE “EXPLODED” –
EXPLODED VIEW ( CHASSIS ) ................................................................................................................ 2
PARTS LIST ( CHASSIS ).......................................................................................................................... 3
EXPLODED VIEW ( MAIN FRAME ASSY) ................................................................................................ 6
PARTS LIST ( MAIN FRAME ASSY).......................................................................................................... 7
EXPLODED VIEW ( SLIDE MECHA ASSY ) ............................................................................................. 10
PARTS LIST ( SLIDE MECHA ASSY) ........................................................................................................ 11
EXPLODED VIEW ( SLIDE BASE ASSY )................................................................................................. 12
PARTS LIST ( SLIDE BASE ASSY) ........................................................................................................... 13
EXPLODED VIEW ( FRONT DOOR ASSY ).............................................................................................. 16
PARTS LIST ( FRONT DOOR ASSY) ........................................................................................................ 17
DETAILS OF ROLLER AREAS ............................................................................................................................ 19
– FILE “SCHEMATC” –
BLOCK DIAGRAMS
SCHEMATIC DIAGRAMS

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8
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
POWER SWITCH
Use to switch the power ON and OFF.
POWER SOCKET (AC LINE)
Use to connect the provided power cord. Insert the
cord firmly.
FAN COVER /
HANDLE FOR TRANSPORTING
(CP-D70DW)
When carrying the printer, hold this handle and the
front upper part of the printer.
REAR PANEL
FEATURES AND FUNCTIONS
USB TERMINAL
Use to connect the USB cable.
See page 16.
SECURING HOLES FOR THE CABLE TIE
Use to secure the power cord or USB cable by using
the cable ties (supplied).
HANDLE FOR TRANSPORTING
(CP-D707DW)
When carrying the printer, hold this handle and the
front upper part of the printer.
CP-D70DW CP-D707DW
4
2
1
3
5
4
6
2
1
35
SECURING THE POWER CORD AND USB CABLE
1. Wrap a cable tie (supplied) around the power cord or the
USB cable.
2. Draw the tie through the securing hole on the rear panel
and secure it.
(Example)
PAPER STRIP BIN
Hook and pull up the paper strip bin to attach it firmly.
Hold and pull the handle on the lower part of paper strip
bin to remove.
PAPER TRAY
Engage the upper hooks of the tray on the protrusions
on the top of the margin cut box (1). Then, secure the
tray by engaging the lower hooks in the holes on both
sides of the box (2).
1212
Securing hole for the cable tie
7
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
FEATURES AND FUNCTIONS
FRONT PANEL
PAPER STRIP BIN
Holds the paper strips generated by margin cut. Empty
the bin frequently to prevent jamming the strips at the
print outlet.
NOTE
Remove the bin before opening the door. If the door
is opened with this bin attached, the printer or this
bin may be damaged. Do not remove the bin during
printing. It may cause a malfunction.
CONNECTOR COVER
Do not open the cover during normal use.
ALARM INDICATOR ( )
This indicator illuminates or blinks when a paper jam
occurs or the door is open. See page 17.
PAPER RIBBON INDICATOR ( )
When an error concerning the ink ribbon or print paper
occurs, this indicator illuminates or blinks. See page
17.
1
5
3
4
2
6
7
8
CP-D70DW CP-D707DW
1
5
3
4
27
8
1
5
3
4
2
6
7
8
6
POWER INDICATOR ( )
When the power is turned on, the indicator illuminates.
It normally illuminates green, however, blinks or
illuminates orange depending on the printer status. See
page 17.
PRINT OUTLET
The printed paper comes out here.
OPEN BUTTON ( )
Press to release the printing unit out.
PRINTING UNIT
Open to load print paper or ink ribbon. Press the
OPEN button to release the printing unit.
DOOR
Open the door to mount print paper.
8
9
OPENING THE DOOR
Pull out the printing unit by pressing the OPEN button
and then pull the knob to open the door.
Printing unit Door
Knob

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10
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
BEFORE OPERATION
POSITIONING OF ADJUSTABLE PAPER GUIDE
Adjust the paper guides according to the paper width.
Adjustable paper guides
HOW TO SET THE ADJUSTABLE PAPER GUIDES
Pinch the tab on the adjustable paper guide and slide it right or left.
Slide the paper guide until it stops. The paper guide will snap into place.
Slide other paper guide in the similar way.
NOTE
Make sure to set the adjustable paper guides to the size of the paper width. When they are not positioned properly, a
malfunction such as paper jam and misaligned printing position may occur.
NOTE
Do not use 10x15 (4x6”) or 15x20 (6x8”) size paper (having width of 152 mm) after using 9x13 (3.5x5”) or 13x18 (5x7”)
size paper (having width of 127 mm) for a long time or printing such paper in large quantities.
For 9x13(3.5x5”) or 13x18(5x7”)
size paper (5”-width)
For 10x15(4x6”) or 15x20(6x8”)
size paper (6”-width)
Tab
9
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
BEFORE OPERATION
PRINTER SETUP PROCEDURE
Before printing, follow the printer setup listed below.
Position the adjustable paper guides. (See page 10.)
Install the print paper to this printer. (See pages 11 to 12.)
Install the ink ribbon to this printer. (See pages 13 to 14.)
Connect the printer to a personal computer. (See page 16.)
For CP-D707DW, setting up procedure in the frame is required for each printing unit.
Make sure to close the printing unit when the setup procedure is completed.

- 3 -
12
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
Install the print paper into the unit.
Place the printing paper in the correct orientation.
Make sure the paper roll is firmly installed.
CAUTION
Do not push down on the printing unit or the door.
If you push down on the printing unit or the door when they are open, this unit may
fall and it can cause damage or injury.
NOTE
Load the paper roll slowly into the unit. If it is dropped along the ditches, the unit or
accessories may be damaged.
Roller
Print paper
Remove the sticker, insert the print paper between the roller
and guide as shown right, and feed the print paper until the
buzzer sounds.
Remove the sticker before inserting the print paper between roller and guide. Make
sure to insert the paper straight.
Buzzer continues to sound until the printing unit is closed.
NOTE
• Keep the rollers clean. Dirt on the rollers may produce poor print quality.
NOTE
• When taking the print paper out, pull it up toward you by holding the paper
flanges.
• Make sure to turn on the power before replacing the print paper.
• Make sure to eliminate any slack from the print paper. If you carry out the
following steps without eliminating the slack, the print paper may be damaged.
Close the door.
Guide
Press the POWER switch on the rear panel to turn on the
power.
After the POWER indicator’s color has changed from orange to
green, press the OPEN button to release the printing unit out.
Remove the paper strip bin and then pull the knob to open the
door.
Direction of paper insertion
BEFORE OPERATION
POWER switch
Knob
OPEN button
Roller
11
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
PRINT PAPER INSTALLATION
Spacers
See the Quick Setup Guide on how to use the spacers.
How to attach the spacers
1. Insert the spacer with the paper flange’s stoppers retracted.
2. Turn the spacer until the latches are locked.
When you remove the spacers from the paper flanges, follow the above procedure
in reverse.
Spacer Latch
Paper
flange
Attach the supplied paper flanges to both sides of the print
paper.
When you pinch the latches on the paper flange, the stoppers retract into the shaft.
Attach the flanges to the print paper with the stoppers retracted.
Make sure that the flanges are attached to the print paper securely, and release the
latches.
NOTE
• Take care not to pinch your fingers.
• Do not remove the sticker on the print paper roll yet.
• Do not loosen the paper roll. Any slack in the print paper may degrade the print
quality.
CAUTION
• When placing the print paper, keep the print paper upright.
•
When you put the print paper sideways, it may roll and fall. This may cause injury.
NOTE
• Fingerprints or dust on the paper’s surface may degrade print quality and cause
paper jams.
Sticker
INCORRECT CORRECT
BEFORE OPERATION

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14
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
BEFORE OPERATION
Push the printing unit to close.
Close the printing unit by pushing the right and left sides of the unit from the front
with both hands.
When a new paper is loaded and the printing unit is closed with the power turned
on, the paper will be automatically fed and cut.
CAUTION
When closing the printing unit, be careful not to get your hands caught
between the printer and the printing unit. Otherwise, you may get injured.
NOTE
• When closing the printing unit, push it until a click is heard.
• If the PAPER RIBBON indicator illuminates when the printing unit is closed, the
print paper may have not been installed correctly.
In this case, open the printing unit to make sure that the print paper has been
installed correctly. Then close the printing unit again.
• When the paper roll is reinstalled more than three times, the print paper may be
used up earlier than the ink ribbon.
Installation of the print paper and the ink ribbon is completed.
NOTE
• Make sure to replace the print paper and the ink ribbon simultaneously.
• Empty the paper strip bin frequently to prevent jamming the strips at the print
outlet. Whenever you replace the paper and ink ribbon, make sure to throw
away the paper strips in the paper strip bin.
• Whenever you replace the print paper and the ink ribbon, clean the thermal
head and the platen roller. For the cleaning procedures, see “CLEANING” (on
pages 21 and 22).
13
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
BEFORE OPERATION
INK RIBBON INSTALLATION
After installing the print paper, install the ink cassette into this unit.
Before installing the ink cassette into this unit, load the ink ribbon in the ink cassette.
NOTE
• Place the ink cassette on a flat surface, when loading the ink ribbon.
• Select a place that is free of dust when loading the ink ribbon. Dust or dirt
settling on the ink ribbon results in poor print quality.
• Make sure that the shafts of the ink ribbon fit into the ink cassette firmly.
Load the ink ribbon in the ink cassette as shown below.
Make sure to load it in the correct position.
34
1 2
34
1 2
Ink ribbon
Shaft
Ink cassette
Handle
Ditch
Make sure to set the ink ribbon roller to the ditches firmly.
Turn the shaft to eliminate any slack.
Place the ink cassette containing the ink ribbon in the
position as shown in the illustration.
To insert the ink cassette, align the protrusions on both sides of the
cassette with the right and left guides inside the printing unit and slide it in
a slanting direction.
Mount the ink cassette to the back firmly by holding the handle.
NOTE
Do not touch the thermal head.
Fingerprints or dust on the thermal head will degrade the print quality.
CAUTION
Do not touch the thermal head right after printing because it is
extremely hot. Otherwise you may get burned or injured.
NOTE
Note that the thermal head is quite sensitive to static electricity. When
you touch the thermal head while carrying static electricity on your
body, the thermal head may be damaged.
Handle
Protrusion
Guides

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16
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
PRINTER DRIVER INSTALLATION
The printer driver is required to print the data from the personal computer connected with this unit.
The printer driver for Windows®is supplied with this unit.
Product name Required operating system
CPD70X Applies for Microsoft Windows®XP operation system
CPD70V Applies for Windows Vista®and Windows®7 operation system
Refer to the PRINTER DRIVER GUIDE in the CD-ROM for installing the printer driver.
Microsoft, Windows, Windows XP, Windows Vista and Windows 7 are the trademarks or the registered trademarks of
Microsoft Corporation in the U.S.A. and other countries.
NOTE
Refer to the following website to check the latest version of the printer driver and the printer information.
http://www.MitsubishiElectric.co.jp/vcp/
BEFORE OPERATION
CONNECTION WITH USB DATA SIGNAL EQUIPMENT
To USB port
Personal computer Digital color printer
To USB port
NOTE
A USB cable is not supplied with this unit. Use the USB 2.0 certified cable of 2 m or less in length.
CONNECTING TO PERSONAL COMPUTER (EXAMPLE)
Check that the printer is turned on before connecting procedure.
Turn on the power of a personal computer.
Connect the printer and a personal computer with a USB cable. (when the operation system
to be applied is other than Windows®7)
Connect the printer to a personal computer as shown below.
NOTE
For Windows®7 users, do not connect the printer to the computer.
Refer to the PRINTER DRIVER GUIDE in the CD-ROM for details.
15
OTHERSPRECAUTIONS FEATURES PREPARATION TROUBLE-
SHOOTING CONTENTS
BEFORE OPERATION
HANDLING OF PAPER / INK RIBBON SET
BEFORE PRINTING
• Fingerprints or dust on the paper printing surface may produce poor print quality and cause paper jams.
• When the print paper or ink ribbon is abruptly transferred from a cool place to a hot place, vapor or dew is generated
on the surface, which causes paper jams or degraded print quality. Leave the print paper in the room to stabilize its
temperature before use.
• If you repeat the PRINT PAPER INSTALLATION procedure more than the designated number of times, the indicated
number of prints may not be made. In addition, if you replace the print paper before it is used up, the indicated number of
prints may not be made.
AFTER PRINTING
• If the paper absorbs nonvolatile organic solvents (alcohol, ester, ketone, etc.) the print may be discolored.
• Discoloration of prints is accelerated if the print paper comes into contact with soft vinyl chloride such as transparent
tape.
• Avoid storing prints in direct sunlight or places with high humidity.
STORAGE OF PAPER / INK RIBBON SET
• Do not store the print paper and ink ribbon in the container made of soft polyvinyl chloride. They may be discolored
because of chemical reaction.
• Store the print paper and ink ribbon out of direct sunlight and away from heating appliances in a cool, dark place where
the temperature is 5˚C to 30˚C and the humidity is 20% to 60% RH.

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18
PREPARATION TROUBLE-
SHOOTING
FEATURESPRECAUTIONS OTHERS CONTENTS
OVERCOMING PAPER JAMS
Press the OPEN button to open the printing unit.
Make sure that the power is turned on before opening the printing unit.
Remove the ink cassette.
Open the door.
Pull out the defective part of the print paper to the direction of
an arrow.
Cut off the defective part of the print paper with scissors.
NOTE
• Make sure to cut off the printed part of the print paper. Failure to do this may
result in the ink ribbon sticking to the print paper and being torn.
•
Make sure to clean the thermal head and the platen roller. Refer to “CLEANING”
(on pages 21 and 22).
Remove the print paper.
Install the print paper and the ink cassette with the ink ribbon.
(Refer to pages 11-15.)
Close the door.
Close the printing unit by pushing it.
ERROR MESSAGES AND COUNTERMEASURES
17
PREPARATION TROUBLE-
SHOOTING
FEATURESPRECAUTIONS OTHERS CONTENTS
ERROR MESSAGES AND COUNTERMEASURES
INDICATIONS ON THE FRONT PANEL AND COUNTERMEASURES
If, for some reason, printing is not possible or an error occurs during printing, the indicators on the front panel will
illuminate or blink. In this case, follow the procedure described below.
: Steady on : Off : Blinking
ALARM PAPER RIBBON POWER Causes and Countermeasures Page
(Orange)
This printer is in standby mode.
Connect a USB cable to the printer when not
connected.
It may take time that the printer is ready to print
images after the image data is sent.
7
16
(Green)
The printing unit is open.
• Close the printing unit.
7
(Green)
A paper jam or a problem concerning the ink
ribbon occurs.
• Refer to “Overcoming paper jams.”
18
(Green)
The temperature of the thermal head is too high
or too low.
• Wait until the indication goes off. When the
indicator stops blinking, the printer resumes
printing automatically.
7
(Green)
The ink ribbon which is not available to this
printer is installed.
• Replace the ink ribbon with a new one.
The actual combination of ink ribbon and print
paper is inconsistent with the setting made by the
personal computer.
• Open the printing unit and confirm that the
actual combination of ink ribbon and print
paper is consistent with the setting made by the
personal computer. After checking, close the
printing unit.
13-14
(Green)
The print paper or ink ribbon is not installed.
The print paper or ink ribbon is used up.
• Install new print paper or ink ribbon.
11-14
(Green)
Other errors 20
When the ALARM or the PAPER RIBBON indicator illuminates or blinks, open the door and carry out the above
countermeasures.

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20
PREPARATION TROUBLE-
SHOOTING
FEATURESPRECAUTIONS OTHERS CONTENTS
INSTRUCTIONS FOR TRANSPORTATION
When transporting this unit for some reason such as repair, follow the instructions below.
1. Use the original packaging.
The genuine package unit may not endure more than one round trip. If the unit is transported with the package unit more
than one round trip, it may not be guaranteed.
Purchase another package unit when transporting this unit again.
Pack the unit with the accessories (ink ribbon and print paper) removed.
2. Close the printing unit firmly.
When closing the printing unit, push it until a click is heard.
3. If the ink ribbon, print paper, or ink cassette can not be taken out, consult with your dealer.
ERROR MESSAGES AND COUNTERMEASURES
BEFORE CALLING FOR SERVICE
For the following symptoms, check the unit again before calling for service.
Symptom Check & Remedy
The power is not turned on. Is the power cord plug disconnected from the outlet?
→Connect the power cord plug to the outlet firmly.
→The protective circuit may be working. Turn off the power and wait for
about two minutes. Then turn on the power again.
The printing unit doesn’t open. Are you turning off the power during printing procedure?
→Turn on the power and then open the printing unit.
The image is not printed. Is the PAPER RIBBON indicator or the ALARM indicator illuminating or
blinking?
→Refer to “Overcoming paper jams.”
Is the appropriate size of data sent to this unit?
→Make sure that the appropriate size of image data is sent to this unit.
Is the print paper or the ink ribbon used up?
→Check them.
Is the printing unit set firmly?
→Set the printing unit firmly.
→When the indicators keep illuminating or blinking though the above
operations are performed, remove the ink ribbon and print paper and
reinstall them.
An error can not be resolved. →Turn off and on the power of the printer with the printing unit set firmly.
This printer starts initialization.
Press the switch inside of the hole of the front panel with a thin stick or
the like for 5 seconds or more.
Switch
19
PREPARATION TROUBLE-
SHOOTING
FEATURESPRECAUTIONS OTHERS CONTENTS
REPAIRING A TORN INK RIBBON
Position the ink cassette with the torn ink ribbon on a flat, clean surface.
Place a piece of transparent adhesive cellophane tape on the center of the ink ribbon.
ERROR MESSAGES AND COUNTERMEASURES
Wind the shaft of the ink ribbon in the direction of the arrow so that the cellophane tape is not
seen.
Install the ink cassette in the printer.
Cellophane tape
Direction to turn
the shaft

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22
PREPARATION TROUBLE-
SHOOTING
FEATURESPRECAUTIONS OTHERS CONTENTS
CLEANING
PLATEN ROLLER CLEANING
Preparations
Alcohol (isopropyl alcohol)
Soft and clean cloth
Clean the black part of the roller.
Wipe the black part carefully with cloth dampened with a small amount of alcohol.
Wipe the whole roller by turning it.
Cleaning part
PAPER FLANGE CLEANING
Clean the parts that contact the print paper sides as shown right.
Wipe the parts carefully with cloth dampened with a small amount of alcohol.
Platen roller
21
PREPARATION TROUBLE-
SHOOTING
FEATURESPRECAUTIONS OTHERS CONTENTS
FILTER CLEANING
Clean the filter part and the ventilation inlet with a vacuum as shown right.
THERMAL HEAD CLEANING
Press the OPEN button to open the printing unit.
Take the ink cassette out of the printer.
Preparations
Alcohol (isopropyl alcohol)
Soft and clean cloth
Other : Cleaner pen (option)*
* Please ask the dealer about options.
When lines appear on the printed images, clean the thermal head.
Wipe the head cleaning part (as shown right) carefully with cloth dampened with a
small amount of alcohol.
NOTE
• Do not damage the thermal head.
• When the poor print quality is not corrected even if the head has been cleaned,
replacement of the thermal head may be required. Contact your dealer.
CAUTION
Thermal head is hot right after printing. Wait until the head cools before
cleaning the thermal head.
NOTE
The thermal head may be damaged if you touch it while static electricity builds
up on your body.
NOTE
Do not use 10x15 (4x6”) or 15x20 (6x8”) size paper (having width of 152 mm) after
using 9x13 (3x5”) or 13x18 (5x7”) size paper (having width of 127 mm) for a long
time or printing such paper in large quantities.
NOTE
When you clean the thermal head, make sure not to apply excessive force to the
peeling roller on the bottom of the thermal head.
When the excessive force is applied to the roller, the parts supporting the roller may
be removed. In addition, the part of the cloth used for cleaning may remain between
the roller and the supporting parts, resulting in deterioration in the printing quality.
Cleaning as indicated below will help maintain stable printer operation and extend the printer’s life.
Wearing gloves at cleaning is recommended to prevent injury.
Make sure to turn off the power before cleaning.
CLEANING
Cleaner pen
Cleaning part of thermal head
Lower side
Upper side
Printing
surface
about 12 mm about 12 mm
lines
152 mm
Filter (inside)
Thermal head
Ventilation inlet
Peeling roller
Supporting parts

- 1 -
ERROR DETECTION FLOW CHART
■Flowchart of the error diagnosis in the electrical system
Error occurs.
Does Printing start?
Is the POWER LED
illuminating?
Is the ALARM LED
illuminating or blinking?
Is the PAPER/RIBBON
LED illuminating or
blinking?
Is the POWER LED
blinking?
Is the power cord
connected correctly?
Is the POWER button
pushed ON?
Check the power cord and
the POWER button. Or the PCB-POWER is broken down.
Is the FAN MOTOR(M8)
rotating?
The PCB-POWER is
broken down.
Isn't the door open? Close the door.
See "INDICATIONS ON THE FRONT PANEL AND
COUNTERMEASURES".
Are the PAPER and INK
RIBBON correctly installed? Install PAPER and INK RIBBON correctly.
Or the PCB ANTENNA is broken down.
Wait for the printer to cool down or warm up.
The PCB-DIGITAL or the
PCB-DRIVE is broken down.
Is the USB cable
connected correctly? Connect the USB cable correctly.
No
No
Yes
No
No
Yes No
Yes
Yes
Yes Yes
No
No No
Yes
Yes
No
Yes
No
Yes Did the printer stop
during printing?
Is the ALARM LED
blinking or illuminates?
Isn't the door open? Close the door.
Is the print result poor?
Is the built-in test
pattern printed
correctly?
Printing is performed correctly.
For other causes, see the flowchart of
the error diagnosis in the mecha
system.
Error may have occurred in data
transfer from PC, or the internal
memory may not be controlled
correctly.
Check the PC state, the circuit around
IC7000.
Are the connectors of the thermal
head connected correctly
(both on the PCB and head sides)?
Is the density adjusted
correctly?
Something is wrong with the
thermal head.
Adjust density correctly.
Connect connector
correctly.
Yes
No
Yes
No The PCB-DIGITAL or the
PWB-DRIVE is broken down.
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
See "INDICATIONS ON THE FRONT PANEL AND
COUNTERMEASURES".

- 2 -
1. Flow Chart of Paper Transfer and Feeding System (M1/M5 Motor)
Yes
No
*Service application
Yes
No
Yes
Check M1 motor.
Motor failure No
Connector attachment failure
Lead wire failure
Power line failure
Yes
Electrical failures such as drive IC failures
Check M5 motor.
Motor failure
No
Connector attachment failure
Lead wire failure
Power line failure
Electrical failures such as drive IC failures .srosnes7Sdna3S,2S,1SkcehC
eruliaftinuraeg5M - Sensor failure
- Sensor contamination
- Connector attachment failure
- Lead wire failure
- Power line failure
ALARM LED blinks.
Open mechanical slide.
Close mechanical slide after
placing photographic printing
paper.
ALARM LED blinks.
Operate M1 solely using service
application.
Check motor operation.
Does M1 motor
operate normally?
M1 motor failure
Is paper
jammed? Clear paper jam.
Operate M5 solely using service
application.
Does M5 motor
operate normally?
M5 motor failure
Close mechanical slide after placing
photographic printing paper.
Paper detection sensor failure
Is paper fed
normally? End

- 3 -
2. Flow Chart of Cutter System (M2 Motor)
Yes
No
*Refer to motor unit test mode.
Yes
No
Yes
Check M2 motor.
Motor failure
Connector attachment failure
Positional detection switch S20/S23 failure No
Lead wire failure
Power line failure
Electrical failures such as drive IC failures
Mechanical failure of cutter (e.g. foreign object stuck, wire breakage)
ALARM LED illuminates.
Open mechanical slide.
Is paper jammed? Clear paper jam.
Operate M2 solely using service
application.
Does M2 motor
operate normally?
M2 motor failure
Close mechanical slide after placing
photographic printing paper.
Other causes
Is paper fed and
cut normally? End

- 4 -
3. Flow Chart of Ink Sheet Drive System (M3/M6 Motor)
Yes
No
*Service application
Yes
*Service application
No
Yes
Check M3 motor.
Motor failure No Check S15, S16, and S12 sensors.
Connector attachment failure
Lead wire failure
Power line failure
Electrical failures such as drive IC failures
Check M6 motor.
Motor failure
Connector attachment failure
Lead wire failure
Power line failure
Electrical failures such as drive IC failures
ALARM LED illuminates.
Does M3 motor
operate normally?
M3 motor failure.
Open mechanical slide.
Is ink sheet
jammed? Clear ink sheet jam.
Operate M3 solely using service
application.
application.
Operate M6 solely using service
Does M3 motor
operate normally?
M6 motor failure
Check other causes.

- 5 -
4. Flow Chart of Pinch Pressure Bonding/Platen Pressure Bonding (M4 Motor)
Yes
*Refer to motor unit test mode.
No
Yes
No
Yes
Yes
Check M4 motor.
No Motor failure
Connector attachment failure
Positional detection switch S10/S11 failure No
Lead wire failure
eruliafenilrewoP.rotom4MkcehC
seruliafCIevirdsahcusseruliaflacirtcelEeruliafrotoM
eruli
aftnemhcattarotcennoC
Positional detection switch S10/S11 failure
Lead wire failure
Power line failure
Electrical failures such as drive IC failures
ALARM LED illuminates.
Press OPEN button.
Does mechanical slide
open normally?
Operate M4 solely using service
application.
Does M4 motor
operate normally?
M4 motor failure
Restore power.
Does mechanical slide
open normally?
M4 motor failure
Close mechanical slide after placing
p
hoto
g
ra
p
hic
p
rintin
gp
a
p
er.
Other causes
Is paper fed and
cut normally? End
e.g. Misalignment of the positioning marks of CAM-PINCH
and CAM-PLATEN

- 6 -
ERROR CODE
liateDedoMgnimiT
POWER
Alarm
MEDIA
Code Error Name
At Start of Printing --
At Start of Printing 1011 Error_HeatError
During Stand-by/AT Start of Printing No Paper Strip Bin Attach Paper Strip Bin
At Power ON/Door Close lagellItessaCteehS_rorrE
Error_NoScrap Box
5101Install Ink Ribbon
At Power ON/Door Close dnErepaP_rorrE2001repaPllatsnI
At Power ON/Door Close lagellIteehSrepaP_rorrE6001repaPronobbiRknIegnahcxE
A
t Power ON/Door Close niameRteehS_rorrE7101Install Ink Ribbon
At Power ON/Door Close teehSelbasunU_rorrE4101Install Ink Ribbon
During Printing
During Printing
lagellIeziSrepaP_rorrE8001repaPdnae Ink RibbongnahcxE
During Printing niameRrepaP_rorrE6101repapllatsnI
During Printing dnEteehS_rorrE1001Install Ink Ribbon
During Stand-by nepOrooD_rorrE3101rooDesolC
During Printing nepOrooDgnitnirP_rorrE2111repaPllatsni-eRdnarepaPevomeR
At Power ON ffOnruTgnitnirP_rorrE6011NOrewoP
Can't detect MCOP ink mark
Error_SheetJam
repaPllatsni-eRdnarepaPevomeR
Ink Skip 1
Ink Skip 2 Remove Paper and Re-install Paper
Ink Jam Remove Paper and Re-install Paper / Check Ink Ribbon
Paper Jam 110 maJrepaP_rorrErepaPllatsni-eRdnarepaPevomeR
Paper Jam 115 maJrepaP_rorrE
maJrepaP_rorrE
maJrepaP_rorrE
maJrepaP_rorrE
maJrepaP_rorrE
maJrepaP_rorrE
m
m
aJrepaP_rorrE
aJ
repaP_rorrE
maJrepaP_rorrE
maJrepaP_rorrE
maJrepaP_rorrE
repaPllatsni-eRdnarepaPevomeR
Paper Jam 120 Remove Paper and Re-install Paper
Paper Jam 125 Remove Paper and Re-install Paper
Paper Jam 210 Remove Paper and Re-install Paper
Paper Jam 310 Remove Paper and Re-install Paper
Paper Jam 311 Remove Paper and Re-install Paper
Paper Jam 315 Remove Paper and Re-install Paper
Paper Jam 320 Remove Paper and Re-install Paper
Paper Jam 720 Remove Paper and Re-install Paper
Paper Jam 130 Remove Paper and Re-install Paper
Remove Paper and Re-install Paper
Remove Paper and Re-install Paper
Remove Paper and Re-install Paper
Mecha Error 200 rorrEahceM_rorrE3011
Mecha Error 205 rorrEahceM_rorrE3011
Mecha Error 210 rorrEahceM_rorrE
rorrEahceM_rorrE
rorrEahceM_rorrE
rorrEahceM_rorrE
rorrEahceM_rorrE
rorrEahceM_rorrE
3011
Mecha Error 213 Power ON
Power ON
Mecha Error 400 Power ON
Mecha Error 410 Remove Paper and Re-install Paper
Mecha Error 421 Remove Paper and Re-install Paper
Mecha Error 425 Power ON
rorrEDI-FRrorrElacirtcelENOrewoP
PWB-DIGITAL IC7205, IC7206, IC7207 and Peripheral
Circuit
[DA][DJ][JA]Connector
rorrEetirWyromeMHSALFsyawlA IC7200, IC7200~IC7203, IC7204 and Peripheral Circuit
rorrEdaeRMORPEEsyawlA
PWB-DIGITAL IC7200 and Peripheral Circuit
[DH][DJ][JH]Connector
Thermal Head
rorrEgnitaeH-erPgnitaeH-erPgniruD
PWB-DIGITAL IC7200 and Peripheral Circuit
[DH][DJ][JH]Connector
Thermal Head
rorrEADMsyawlA
Error_PrinterError
Error_PrinterError
Error_PrinterError
Error_PrinterError
Error_PrinterError
Error_PrinterError
9011EVIRD-BWP
kcoLnaFrewoPsyawlA
PWB-DIGITAL IC7200 and Peripheral Circuit
[DS]Connector
PWB-POWER [PR][PF1][Pf2]Connector
1109 Error_PrinterError
srehtO/rorrEegatloVV42syawlA
PWB-DIGITAL IC7200 and Peripheral Circuit
[DS]Connector
PWB-POWER
High
Paper End
Ink Ribbon End
Error Code
(Service application)
Error Code
(test print)
No Error(Stand-by/Printing)
LED
Priority level
Low Pre-Heating
Over-Heating
No Ink Ribbon Cassette
No Paper
Ribbon and paper combination error
Ink Ribbon Empty
Unusable Ink Ribbon
Image size and ribbon combination error
Door Open
Door Open while Printing
Power OFF while Printing
During Printing Ink Ribbon Error
Printing/Feed&Cut etc. Paper Jam
Printing/Feed&Cut etc. Mechanical Error
Remove Paper and Re-install Paper
1111
1113 Error_SheetError
1113 Error_SheetError
1113 Error_SheetError
1004
1003
1003
1003
1003
1003
1003
1003
1003
1003
1003
1003
1003
1103
1103
1103
1103
1103
1109
1109
1109
1109
1109
Recovery condition from error / Diagnosis part
(Check point for each error code)

- 1 -
EXPOSED