Mobeye CM2410 User manual

Mobeye® CM2410
GSM fire alarm communicator
Accessory for Ei Electronics fire detector
SW version 5.n Incl. CM2400

CONTENT
1. General description 2
2. Standard behaviour 3
2.1 Mobeye CM2410 with Mobeye SIM and Internet Portal 3
2.2 Mobeye CM2410 with own SIM card 3
3. Getting started 4
3.1 Insert the SIM card 4
3.2 Insert the batteries 5
4. Programming when using the Mobeye SIM and portal 6
4.1 Sign up in the Mobeye Internet Portal 6
4.2 Register the Mobeye SIM card 6
4.3 Enter the program mode 7
4.4 Activate the device in the portal 7
4.5 Configuration and synchronisation 8
4.6 Basics of the Mobeye Internet Portal 8
5. Possible settings 10
5.1 Alarm phone numbers 10
5.2 Call on/off 10
5.3 SMS on/off 10
5.4 Test message 11
6. Mount the GSM module housing and perform a test 12
6.1 Mount the GSM module housing to the ceiling 12
6.2 Connect the EI detector and close the cover 12
6.3 Perform a test 13
6.4 Confirmation of the alarm message 13
7. Programming when using own SIM card 14
7.1 Program mode 14
7.2 Program at least one telephone number 14
7.3 Programming the settings by SMS 15
7.4 List of SMS commands 16
7.5 SMS reports when using your own SIM card 17
8. Combine other Ei detectors and a wireless network 18
8.1 Combinations of Ei Electronics detectors 18
8.2 Several detectors in a wireless network 18
9. Use of external power supply 19
10.System reset and system feedback 20
10.1 System reset 20
10.2 Technical messages 21
10.3 Status feedback 22

Attention! Very important
This user manual contains important guidelines for the installation and usage of the
Mobeye® device as described in this manual. Please read these thoroughly before you start
using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use,
no liability is accepted and the warranty becomes void. The user must regularly check the
proper functioning of the Mobeye®device. The manufacturer cannot be held liable for
(direct and indirect) damage as a result of incorrect operation or incorrect functioning of the
device, software, internet or telecom connection. The manufacturer is in no way liable for
the loss of personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower
than 0 °C and not higher than 40 °C).
• The device is intended for use in dry and clean places with a residential function.
• Protect the device from moisture, heat and water splashing.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
When disposing of this product, separate the product and the CR123 batteries from other
waste streams to ensure that it can be recycled in an environmentally sound manner. For
more information on collection and proper disposal, please contact your local government
office or the retailer where you purchased this product.

2
1. GENERAL DESCRIPTION
The Mobeye GSM fire alarm communicator CM2410 is a battery operated
monitoring device with GSM module used to send alarm notifications after the input
is triggered by a Ei Electronics smoke or heat detector.
The Mobeye Smoke Detector CM2400 is a combination of the Ei605TYC (by Ei
Electronics) and the Mobeye CM2410. For other combinations see section 8.1.
Please refer to the manual of the Ei Electronics detector for installation instructions
and the description of the behaviour of the fire detector.
In order to activate the device, a few steps are to be followed.
First of all you’ll have to choose a SIM card to place in the device. You can use the
Mobeye SIM card or your own SIM card. The Mobeye SIM card provides access to
the Mobeye Internet Portal. In this management environment the device is given
additional functions such as online programming, status and history display, more
options for forwarding messages and it will monitor test messages (keep alive). In
addition, the Mobeye SIM is a cost-effective M2M roaming SIM card that can use
multiple providers per country worldwide and offers more security than a provider-
bound SIM card.
When using your own SIM card the most important alarm functions such as calling
and/or texting after an alarm will also work.
Where the installation steps differ for both modes of use, this is indicated below. The
use of the Mobeye Internet Portal with Mobeye SIM card is also referred to as
Mobeye SIM/Portal.

3
2. STANDARD BEHAVIOUR
2.1 MOBEYE CM2410 WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye GSM fire alarm communicator CM2410, equipped with a Mobeye SIM
card and registered on the Mobeye Internet Portal, has the following standard
behaviour as factory settings:
- In case the Ei Electronics fire detector activates the input 1 of the Mobeye CM2410,
the alarm module sends an alarm message to the Mobeye Internet Portal and calls
the phone numbers programmed in by the user. The Portal forwards the alarm as
text message and/or e-mail to the ‘alarm contacts’.
- In case the batteries need to be replaced, the Mobeye GSM communicator
(CM2410) sends a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
In the event of an alarm the Mobeye CM2410 will, in addition to calling, send
messages to the Mobeye Internet Portal. This is done via data traffic where possible.
As a fallback, text messages are sent to the portal. Both methods of communication
are included in the flat fee of the SIM card. Messages can be forwarded from the portal
to contacts such as SMS and/or free e-mail. If the SMS credits run out, the account
holder automatically receives a message to upgrade them online.
2.2 MOBEYE CM2410 WITH OWN SIM CARD
The Mobeye GSM fire alarm communicator CM2410, equipped with your own SIM
card, has the following standard behavior as a factory setting:
- In case the Ei Electronics fire detector activates the input 1 of the Mobeye GSM
communicator (CM2410), the alarm module sends an alarm SMS text message
and calls the phone numbers as programmed in by the user.
- In case the batteries need to be replaced, the Mobeye GSM communicator sends a
‘battery low’ SMS text message to the administrator (first telephone number).
Chapter 5 describes how to influence the standard behaviour.

4
3. GETTING STARTED
To get started with the Mobeye GSM fire alarm communicator CM2410, at least the
following steps need to be taken in the following order:
1. Insert the SIM card
2. Insert the batteries
3. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card
c. Enter the program mode
d. Activate the device in the Mobeye Internet Portal
e. Program the options and synchronise
4. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
5. Mount the GSM module housing to the ceiling
6. Connect the Ei Electronics detector and close the cover
7. Perform a test
Steps 1 and 2 are described in sections 3.1 and 3.2
Step 3 is described in chapter 3, step 4 in chapter 7, steps 5 to 7 in chapter 6.
3.1 INSERT THE SIM CARD
Insert the SIM card into the module. Push the
black cover slightly outward to open the holder
and close it afterwards.
When using the Mobeye SIM card:
The supplied SIM card has a PIN code protection, which means that it can only be
used in the Mobeye device. Note: do not place it in another device.

5
When using your own SIM card:
Before installing the SIM card should have PIN code "0000", or PIN code removed.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
NB: Make sure the SIM card is inserted before the batteries. If you replace a SIM
card, first remove the batteries (and remove any other external power supply). The
settings are stored in the device memory. The SIM card shall have the “normal” size
and be suitable for 2G. It is advised to use an M2M SIM card.
3.2 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace batteries the settings will not be deleted, since they are
stored in the device memory.

6
4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
The method of programming when using your own SIM card is described in chapter
7.
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login on the
portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([email protected]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
The screen leads you through several pop-ups. If asked, choose the device type
(search for “CM2410”) and select the type of contract (“CM2410 SIM + Portal
Monitoring”).
At the moment you accept the price and terms, you confirm the subscription. You will
receive an invoice for the mentioned amount.
Before activating the device in the Mobeye Internet Portal, first prepare the unit. See
next paragraphs to learn how to do this.
Add Device
Activate SIM card

7
4.3 ENTER THE PROGRAM MODE
To activate the unit in the portal, the GSM module needs to be open and connected
to the network.
A battery-operated Mobeye GSM fire alarm communicator CM2410 switches to the
program mode after placing the batteries. First the GSM module establishes network
connection. During this time the LED flashes green and red. Within 10-30 seconds
the connection is established. The LED starts blinking very fast followed by flashing
1 sec. on/1 sec. off (or stays on continuously in case the unit has been configured
yet).
During the first 3 minutes the GSM module remains active, ready to be activated in
the portal. After 3 minutes a time-out occurs and the GSM module switches off in
order to save the batteries. It returns to the program mode by re-inserting the
batteries.
Using external power, the unit is always in program mode.
4.4 ACTIVATE THE DEVICE IN THE PORTAL
If the LED on the outside flashes once per second, you activate the device in the
Mobeye Internet Portal by clicking ‘Activate device’, which is written behind the
registered SIM card.
On the pop-up screen, enter the security code "1111" (factory code). The unit will
receive a message from the portal and the data exchange is started. The next
screen asks for a name and location for your device. These fields can be changed
later.
Once the activation is completed, the new device is visible on the dashboard.
By clicking the name, the detail page will be opened.
Contract
SIM card + portal “Monitoring”SIM card telephone number
Name Location Status Communication
Mobeye Alarm Unit Main Street 1, London √

8
4.5 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In this way
you prepare the settings, to be picked up by the device. Since the Mobeye device is
leading in the communication between the portal and the device, the data
synchronisation is done after:
1)any message to the portal (e.g. the regular test message, alarm, low batteries).
2)reinserting batteries.
4.6 BASICS OF THE MOBEYE INTERNET PORTAL
Dashboard
With multiple devices, the dashboard shows all devices, with the (alarm) messages
in the last 24 hours, (missed) test messages and low battery status. Select a device
to go to the details of a specific device.
Status & History
The status block shows values that provide information about the status of the unit.
If the "Synchronized" status is set to "No", there are new settings or alarm numbers
that still need to be transferred to the device.
The GSM status shows the network strength at the last communication session. If
the value is lower than -95dB, consider another location for the device.
Click on the position icon to see the geographical location during the last report.
Note: this is an indication based on "cell-id".
The history displays all historical events. Click on "all events" to see the overview.
Device Settings
The device settings can be changed via the Mobeye Internet Portal. To do this, click
on the "edit" icon and type in the security code (factory setting is "1111"). See
chapter 5 for the description per setting.
After saving the new settings, they must be retrieved by the device (synchronized).
See 4.5 for more information about synchronizing.
The device data contain the name and location of the device and can be changed
here. These texts are mentioned in every text message and e-mail message to

9
indicate the device. A free text is available as an internal comment field. This is not
included in reports.
Alarm dispatch
In the block "Contacts for text and e-mail messages" you link the contact persons
who receive alarm and service messages via text message and / or e-mail. Service
messages can be warnings about missed test messages and low battery voltage.
To add a contact person, first create it as a contact. This can be done via the +or
in the main menu under the blue Contacts tab.
in the block “Alarm calls from device”the (max. 5) alarm numbers that are called
directly from the unit are set. After saving, the alarm numbers must be retrieved by
the device, i.e. synchronized. See 4.5 for more information about synchronizing.
Tips:
- Always insert a contact to receive service messages by e-mail.
- Allow text messages only after the test phase in order to save the SMS credits.
Message texts
The message texts are the event texts which are, in addition to the name and
location, included in the SMS text messages and e-mails. These texts can be
customized.

10
5. POSSIBLE SETTINGS
The Mobeye GSM fire alarm communicator CM2410 has many setting options that
influence the behaviour of the module. If connected on the Mobeye Internet Portal,
the settings are prepared in the portal (see chapter 4). If your own SIM card is used,
programming is done via SMS commands (see chapter 4).
5.1 ALARM PHONE NUMBERS
In the event of an alarm, the Mobeye GSM fire alarm communicator CM2410 can
call 5 telephone numbers (TEL1… TEL5). It is possible to confirm a call by picking
up the telephone and pressing any key. The following numbers will not be called.
When using your own SIM card, it is mandatory to set at least one number (on
TEL1). The TEL1 ... TEL5 are then used for telephone calls and / or text messages
from the unit.
This is not mandatory when using the Mobeye Internet Portal. If no telephone
numbers have been entered, the notifications will only be sent to the portal and
forwarded by SMS and / or e-mail from there.
Note: the (unlimited number of) contacts who receive SMS / e-mail may be different
from the numbers programmed on TEL1 ... TEL5.
5.2 CALL ON/OFF
Even if the alarm telephone numbers are set in the options, the calling process can
be suppressed. By turning off the CALL, the unit will only send the notification via
textual messages. The default value is set to "ON".
5.3 SMS ON/OFF
This setting is only relevant when using your own SIM card: the Mobeye GSM fire
alarm communicator CM2410 alerts after an alarm on the inputs with a call and an
SMS. It is possible to turn off the SMS (OFF). As a factory setting, the SMS is set to
"ON".

11
5.4 TEST MESSAGE
When using the Mobeye Internet Portal: The Mobeye GSM fire alarm communicator
CM2410 can send regular test messages (keep alive) to the Mobeye Internet Portal,
to ensure the proper functioning of the unit. The test message will also be sent if the
unit is disarmed. The Mobeye Internet Portal expects the test message and checks
the timely receipt. The monitoring of the test messages follows the ‘management by
exception’ rule: only if the message was not received, the ‘service’ contacts will
receive a notification.
The timing of the test message can be programmed. Since new settings (options)
will be synchronised after the test message, setting a specific time of the test
message can help the process of remote programming. Example: if you force a daily
test message at 17.30 hrs, you can prepare new settings and be sure they are
loaded into the device before the evening.
The interval between the test messages can be set between 0 days (no test
message) and 30 days. The default test interval is set to "7" (weekly test message).
When using your own SIM card: The Mobeye GSM fire alarm communicator
CM2410 can send regular test SMS messages (keep alive) to the first phone
number (TEL1), to ensure the proper functioning of the unit. The test message
function is only active if the unit is armed. The timing of the test message is
determined by the time of programming. The test time can also be programmed. The
interval between the test messages can be set between 0 days (no test message)
and 30 days. The default test interval is set to "0" (no test message).

12
6. MOUNT THE GSM MODULE HOUSING AND PERFORM A TEST
6.1 MOUNT THE GSM MODULE HOUSING TO THE CEILING
Mount the housing in which the module is fixed to the desired place to the ceiling,
using the plugs and screws which can be found inside the Ei Electronics box. Please
refer to the manual of the Ei Electronics detector for the ideal location and
installation method.
6.2 CONNECT THE EI DETECTOR AND CLOSE THE COVER
Remove the back cover from the Ei Electronics detector. The
GSM communicator will be used as back cover.
Press the green cabled connector to the pins of the Ei
Electronics detector. Next to the pins the text 1 2 is written.
Be sure that the (in most situations) grey connector in the Ei
Electronics detector was removed.
Hold the EI detector to prevent tension on the wires!
Bring the Ei Electronics detector and the back cover with GSM module to each other
at the correct position and turn the detector gently clockwise until it is closed and
locked. In the EI detector a red light will flash regularly.

13
6.3 PERFORM A TEST
After the previous steps, the GSM fire detector is operational.
In order to execute a test, press the TEST & HUSH (or TEST & STUMM) button of
the EI detector during a few seconds (this can take up to 5 seconds). Hold it for
another two seconds after the siren starts sounding. Now the GSM module will
establish network connection in order to send the notification to the contact persons.
Note: make sure the cover is closed, so that the fire detector and the GSM module
are locked.
6.4 CONFIRMATION OF THE ALARM MESSAGE
When the system is triggered it will send alarm notifications. First the text messages
are sent to all programmed contacts, followed by a phone call. When you pick up the
phone, you will hear beeps. It is possible to confirm the phone call by answering the
phone and pressing any key. The other alarm numbers will not be called afterwards.

14
7. PROGRAMMING WHEN USING OWN SIM CARD
If you use your own SIM card, programming is done by SMS commands. In next
sections it is explained how to get in the programming mode and to program by
sending simple SMS text commands to the unit. To learn about the options, please
refer to chapter 5. After programming the units needs to be mounted and tested as
described in chapter 6.
7.1 PROGRAM MODE
A battery-operated Mobeye GSM fire alarm communicator CM2410 switches to the
program mode after placing the batteries. First the GSM module establishes network
connection. During this time the LED flashes green and red. Next it will shortly flash
very fast. Within 10-30 seconds the connection is established and the status LED
starts flashing 1 sec. on/1 sec. off (or stays on continuously in case the first
telephone number has been configured).
During the first 3 minutes, the GSM module remains active, ready to receive SMS
commands. After 3 minutes a time-out occurs and the GSM module switches off in
order to save the batteries. It returns to the program mode by re-inserting the
batteries.
Using external power, the unit is always in program mode.
7.2 PROGRAM AT LEAST ONE TELEPHONE NUMBER
The Mobeye GSM fire alarm communicator CM2410 is able to send messages up to
5 telephone numbers. The first telephone number (TEL1) belongs to the
administrator. Technical messages (such as battery low) are sent to the
administrator only. Without the administrator’s phone number, the Mobeye GSM fire
alarm communicator CM2410 cannot function.
When the GSM fire alarm communicator CM2410 is in initial (factory) status and the
batteries are inserted (so the LED is flashing), the administrator’s number is
programmed by calling the telephone number of the Mobeye GSM fire alarm
communicator CM2410 using the administrator’s phone. The unit will recognize this
number and store it as administrator (TEL1). The administrator will receive a
confirmation SMS text message including the security code. This code is needed to
program the other settings in the unit.

15
NB: For this way of programming the number recognition in the administrator’s
phone must be ‘on’. To program or change the administrator’s number by SMS
command, please refer to the next section.
7.3 PROGRAMMING THE SETTINGS BY SMS
When using your own SIM card, all settings are programmed in by SMS text
messages:
1. Make sure the GSM fire alarm communicator CM2410 is in program mode
(please refer to 7.1).
2. Send an SMS text message with the (security) code and the command.
3. The green LED blinks 3 times to indicate the successful configuration. In case
of an incorrect command, the red LED flashes 5 times.
SMS messages have the following content: CODE COMMAND:OPTION
Example: 1111 TEL1:[phone]
- CODE stands for the security code, factory setting is 1111.
- Do not forget the space character between (security) code and command.
- The commands are case insensitive.
- Several commands may be combined in one SMS message (with a maximum
of 160 characters) by placing a # between the commands.
CODE COMMAND:OPTION#COMMAND:OPTION#COMMAND:OPTION
- All settings are saved and remain saved, even when the unit has no power or
the batteries are removed.
In chapter 5 the options are explained.
In chapter 7.4 all possible SMS commands are listed.

16
7.4 LIST OF SMS COMMANDS
When using your own SIM card, the settings are programmed via SMS commands.
See chapter 7 for the programming method and chapter 5 for an explanation per
setting. The commands are case insensitive.
Setting
SMS Command
Options
Default value
Change security code
INSTCODE:
0000···9999
1111
Set telephone number for
alarm messages
TEL1:
...
TEL5:
Empty
Delete telephone number
DEL1
...
DEL5
Identification text
NAME:
20 characters
Mobeye
Call on/off
CALL:
ON, OFF
ON
SMS on/off
SMS:
ON, OFF
ON
Alarm text input 1
TEXT1:
20 characters
Fire alarm!
Actual time
TIME:
hhmm
Empty
Actual date
DATE:
yyyymmdd
Empty
Interval ‘test SMS’
TEST:
0···30 (days)
0
Time test message
TESTTIME:
hhmm
Examples:
Set phone number 1: 1111 TEL1:0712345678
Delete phone number 1: 1111 del1
Be aware of the space between “1111” and the command.

17
7.5 SMS REPORTS WHEN USING YOUR OWN SIM CARD
Several lists and status reports can be retrieved by sending an SMS text message to
the Mobeye GSM fire alarm communicator CM2410, from any telephone number.
Before sending the request, make sure the unit is in the program mode (please refer
to 7.1).
Upon sending the command, the Mobeye GSM fire alarm communicator CM2410
returns an SMS text message to the originator of the request. The commands are
case insensitive.
STATUS REQUEST
The status can be requested by sending following SMS text message. The status
includes the status of the input, power and batteries.
SMS command status request: STATUS?
example: 1111 STATUS?
LIST OF SETTINGS
The settings can be requested by sending following SMS text message:
SMS command list basic settings: SET?
example: 1111 SET?
LIST OF PHONE NUMBERS
The list of telephone numbers can be requested by sending following SMS text
message:
SMS command list of phone numbers: CALL?
example: 1111 CALL?
GSM SIGNAL STRENGTH
The signal strength of the used mobile network can be requested. If the network is
weak, it is advised to use a SIM card of another network provider or an external
GSM antenna (a Mobeye accessory). The GSM signal strength can be requested by
sending following SMS text message:
SMS command request GSM signal: NETWORK?
example: 1111 NETWORK?