Mobeye CM2410 User manual

Mobeye® CM2410
GSM fire alarm communicator
Accessory for Ei Electronics fire detector
SW version 5.n Incl. CM2400

CONTENT
1. General description 2
2. Standard behaviour 3
2.1 Mobeye CM2410 with Mobeye SIM and Internet Portal 3
2.2 Mobeye CM2410 with own SIM card 3
3. Getting started 4
3.1 Insert the SIM card 4
3.2 Insert the batteries 5
4. Programming when using the Mobeye SIM and portal 6
4.1 Sign up in the Mobeye Internet Portal 6
4.2 Register the Mobeye SIM card 6
4.3 Enter the program mode 7
4.4 Activate the device in the portal 7
4.5 Configuration and synchronisation 8
4.6 Basics of the Mobeye Internet Portal 8
5. Possible settings 10
5.1 Alarm phone numbers 10
5.2 Call on/off 10
5.3 SMS on/off 10
5.4 Test message 11
6. Mount the GSM module housing and perform a test 12
6.1 Mount the GSM module housing to the ceiling 12
6.2 Connect the EI detector and close the cover 12
6.3 Perform a test 13
6.4 Confirmation of the alarm message 13
7. Programming when using own SIM card 14
7.1 Program mode 14
7.2 Program at least one telephone number 14
7.3 Programming the settings by SMS 15
7.4 List of SMS commands 16
7.5 SMS reports when using your own SIM card 17
8. Combine other Ei detectors and a wireless network 18
8.1 Combinations of Ei Electronics detectors 18
8.2 Several detectors in a wireless network 18
9. Use of external power supply 19
10.System reset and system feedback 20
10.1 System reset 20
10.2 Technical messages 21
10.3 Status feedback 22

Attention! Very important
This user manual contains important guidelines for the installation and usage of the
Mobeye® device as described in this manual. Please read these thoroughly before you start
using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use,
no liability is accepted and the warranty becomes void. The user must regularly check the
proper functioning of the Mobeye®device. The manufacturer cannot be held liable for
(direct and indirect) damage as a result of incorrect operation or incorrect functioning of the
device, software, internet or telecom connection. The manufacturer is in no way liable for
the loss of personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower
than 0 °C and not higher than 40 °C).
• The device is intended for use in dry and clean places with a residential function.
• Protect the device from moisture, heat and water splashing.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
When disposing of this product, separate the product and the CR123 batteries from other
waste streams to ensure that it can be recycled in an environmentally sound manner. For
more information on collection and proper disposal, please contact your local government
office or the retailer where you purchased this product.

2
1. GENERAL DESCRIPTION
The Mobeye GSM fire alarm communicator CM2410 is a battery operated
monitoring device with GSM module used to send alarm notifications after the input
is triggered by a Ei Electronics smoke or heat detector.
The Mobeye Smoke Detector CM2400 is a combination of the Ei605TYC (by Ei
Electronics) and the Mobeye CM2410. For other combinations see section 8.1.
Please refer to the manual of the Ei Electronics detector for installation instructions
and the description of the behaviour of the fire detector.
In order to activate the device, a few steps are to be followed.
First of all you’ll have to choose a SIM card to place in the device. You can use the
Mobeye SIM card or your own SIM card. The Mobeye SIM card provides access to
the Mobeye Internet Portal. In this management environment the device is given
additional functions such as online programming, status and history display, more
options for forwarding messages and it will monitor test messages (keep alive). In
addition, the Mobeye SIM is a cost-effective M2M roaming SIM card that can use
multiple providers per country worldwide and offers more security than a provider-
bound SIM card.
When using your own SIM card the most important alarm functions such as calling
and/or texting after an alarm will also work.
Where the installation steps differ for both modes of use, this is indicated below. The
use of the Mobeye Internet Portal with Mobeye SIM card is also referred to as
Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 MOBEYE CM2410 WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye GSM fire alarm communicator CM2410, equipped with a Mobeye SIM
card and registered on the Mobeye Internet Portal, has the following standard
behaviour as factory settings:
- In case the Ei Electronics fire detector activates the input 1 of the Mobeye CM2410,
the alarm module sends an alarm message to the Mobeye Internet Portal and calls
the phone numbers programmed in by the user. The Portal forwards the alarm as
text message and/or e-mail to the ‘alarm contacts’.
- In case the batteries need to be replaced, the Mobeye GSM communicator
(CM2410) sends a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
In the event of an alarm the Mobeye CM2410 will, in addition to calling, send
messages to the Mobeye Internet Portal. This is done via data traffic where possible.
As a fallback, text messages are sent to the portal. Both methods of communication
are included in the flat fee of the SIM card. Messages can be forwarded from the portal
to contacts such as SMS and/or free e-mail. If the SMS credits run out, the account
holder automatically receives a message to upgrade them online.
2.2 MOBEYE CM2410 WITH OWN SIM CARD
The Mobeye GSM fire alarm communicator CM2410, equipped with your own SIM
card, has the following standard behavior as a factory setting:
- In case the Ei Electronics fire detector activates the input 1 of the Mobeye GSM
communicator (CM2410), the alarm module sends an alarm SMS text message
and calls the phone numbers as programmed in by the user.
- In case the batteries need to be replaced, the Mobeye GSM communicator sends a
‘battery low’ SMS text message to the administrator (first telephone number).
Chapter 5 describes how to influence the standard behaviour.

4
3. GETTING STARTED
To get started with the Mobeye GSM fire alarm communicator CM2410, at least the
following steps need to be taken in the following order:
1. Insert the SIM card
2. Insert the batteries
3. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card
c. Enter the program mode
d. Activate the device in the Mobeye Internet Portal
e. Program the options and synchronise
4. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
5. Mount the GSM module housing to the ceiling
6. Connect the Ei Electronics detector and close the cover
7. Perform a test
Steps 1 and 2 are described in sections 3.1 and 3.2
Step 3 is described in chapter 3, step 4 in chapter 7, steps 5 to 7 in chapter 6.
3.1 INSERT THE SIM CARD
Insert the SIM card into the module. Push the
black cover slightly outward to open the holder
and close it afterwards.
When using the Mobeye SIM card:
The supplied SIM card has a PIN code protection, which means that it can only be
used in the Mobeye device. Note: do not place it in another device.

5
When using your own SIM card:
Before installing the SIM card should have PIN code "0000", or PIN code removed.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
NB: Make sure the SIM card is inserted before the batteries. If you replace a SIM
card, first remove the batteries (and remove any other external power supply). The
settings are stored in the device memory. The SIM card shall have the “normal” size
and be suitable for 2G. It is advised to use an M2M SIM card.
3.2 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace batteries the settings will not be deleted, since they are
stored in the device memory.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
The method of programming when using your own SIM card is described in chapter
7.
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login on the
portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([email protected]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
The screen leads you through several pop-ups. If asked, choose the device type
(search for “CM2410”) and select the type of contract (“CM2410 SIM + Portal
Monitoring”).
At the moment you accept the price and terms, you confirm the subscription. You will
receive an invoice for the mentioned amount.
Before activating the device in the Mobeye Internet Portal, first prepare the unit. See
next paragraphs to learn how to do this.
Add Device
Activate SIM card

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4.3 ENTER THE PROGRAM MODE
To activate the unit in the portal, the GSM module needs to be open and connected
to the network.
A battery-operated Mobeye GSM fire alarm communicator CM2410 switches to the
program mode after placing the batteries. First the GSM module establishes network
connection. During this time the LED flashes green and red. Within 10-30 seconds
the connection is established. The LED starts blinking very fast followed by flashing
1 sec. on/1 sec. off (or stays on continuously in case the unit has been configured
yet).
During the first 3 minutes the GSM module remains active, ready to be activated in
the portal. After 3 minutes a time-out occurs and the GSM module switches off in
order to save the batteries. It returns to the program mode by re-inserting the
batteries.
Using external power, the unit is always in program mode.
4.4 ACTIVATE THE DEVICE IN THE PORTAL
If the LED on the outside flashes once per second, you activate the device in the
Mobeye Internet Portal by clicking ‘Activate device’, which is written behind the
registered SIM card.
On the pop-up screen, enter the security code "1111" (factory code). The unit will
receive a message from the portal and the data exchange is started. The next
screen asks for a name and location for your device. These fields can be changed
later.
Once the activation is completed, the new device is visible on the dashboard.
By clicking the name, the detail page will be opened.
Contract
SIM card + portal “Monitoring”SIM card telephone number
Name Location Status Communication
Mobeye Alarm Unit Main Street 1, London √