MODMO Saigon+ User manual

Rethink your commute
User Manual
Benutzerhandbuch
26
2

TABLE OF CONTENTS
THANK
YOU!
On behalf of myself and the whole team here at MODMO, we
would like to thank you for purchasing your new Saigon+ E-Bike.
It is your faith in us that has brought the Saigon+ to life, and we
hope you enjoy the ride.
Thanks again for your continued support.
- Jack O'Sullivan, CEO and Founder of MODMO
4Warranty 5Legal Information
1Your Bike
93 2Safety Instruction
and Product Information
1310 3Maintenance
1914
2120 22

YOUR BIKE
1.1. Intended use & permitted load
Your Saigon+ is designed for city usage and to
carry one person on paved or asphalt roads in
relatively flat areas. The total permitted load
on the bicycle is 125kg including the cyclist,
the accessories and luggage.
3
1
The Saigon is not designed for the following:
• Racing or competition purposes
• Cycling in heavy rain or flooded areas
• Off-road cycling or any rough/partially rough terrain
• Charging the bike outdoors in wet or excessively hot
condition
• Cleaning the bike using highly pressurized water jets
The intended use is further limited by:
• The safety instruction in this user manual
• The “Technical Specifications” chapter in this manual
• The specific road traffic regulations of the country of
operation
Use of the vehicle is not recommended for the following:
• People who cannot operate the vehicle safely due to their
weight (The maximum weight of the rider should not
exceed 100kg).
• Any modifications that increase motor performance such
as increasing the maximum assistance speed. This may
put your safety at risk which may result in regulatory or
criminal consequences.
It is the responsibility of the operator to ensure they are fit
and capable of safely riding this bicycle. Where in doubt,
seek medical advice.
This electrical bicycle accelerates faster than a bicycle. Always
bear in mind that other road users cannot anticipate your
acceleration capacity.
It is highly recommended to get accustomed to the
acceleration, handling and braking of the E-Bike on empty
roads before using crowded public roads.
Please verify your countries specific requirements concerning
lighting and ensure you install the appropriate passive
reflectors and compliant lights (front & rear) on the bike.
English
YOUR BIKE
125 Kg
The Saigon+ is an electric bicycle that offers pedal
assistance via an electric motor. This feature is controlled by
the handlebar speed controller, which provides 6 levels of
assistance from 0-5.
Following the legal requirements of Europe (168/2013, article
2, (2) h) the electrical pedal assistance is programmed to
disable when the bike reaches a speed of 25km/h. However,
you may still pedal above 25km/h with no additional
assistance or resistance from the motor.
When riding the Saigon+, we highly recommend that you
always wear the appropriate safety equipment (helmet,
gloves, glasses, etc.).

4
YOUR BIKE
1.2. Delivery
The following are included inside the delivered corrugated cardboard box:
R
L
Where you find your unique
Frame Code:
The Frame Code is located on the
bottom of the down-tube, next to
where the battery is removed.
Please write your Saigon+ Frame Code Here:
..................................................................
..................................................................
SGIL2ISM00-0000
1 x Battery Charger
1 x Toolbox2 x Battery Keys 1 x Accessories Box
and your
Saigon+
1 x Spanner 15mm
1 x Spanner 16mm
1 x Eccentric
Bottom Bracket
Adjustment Tool
1 x Allen Key
4-5-6mm
1 x Front Light
(StVZO
Approved)
1 x Rear Light
(StVZO
Approved)
2 x Pedals (L&R) 4 x Spoke Reflectors
(Front & Rear) and
Locking Clips

1.3. How to get your E-bike ready for the road
5
English
YOUR BIKE
The following section explains how to get your Saigon+ E-Bike
ready for riding
Required Tools:
• Allen Key 4-5-6 mm
• Spanner
A. Adjusting the Handlebar
B. Inflate the tyres
• Recommendation: 35 – 45 psi. Riding with tyres over or under pressure may result in faster deterioration and/or damage.
• We recommend checking the air pressure regularly every 8 weeks, as bicycle tubes inevitably lose air over time, especially when
not used regularly.
Step 1. Rotate the handlebars until they
are perpendicular to the wheel and frame
Step 2. Ensure the top-cap is fastened tight,
but not too tight as over-tightening can cause
the handlebar to feel stiff when turning.
Step 3. Tighten the two lateral screws on
the handlebar using the 5mm Allen key

1.3.1. Adjusting the Saddle height
The correct saddle height is reached when: You are sitting on the
saddle and your leg is almost straight when putting the ball of your
foot on the pedal. The cranks arms are thereby aligned vertically.
To check the saddle height, sit on the bike and go for a test ride or
lean against a wall to feel if the height is comfortable.
To change the saddle height, proceed as follows:
6
YOUR BIKE
Step 1. Loosen the screw of the seat post clamp
with the Allen key provided in the Modmo
Toolbox until the seat post can move freely
Step 2. Adjust to the desired height (not
exceeding the minimum insertion height)
Step 3. Retighten the screw to a torque of
5-12 Nm. Do not over-tighten the bolt as it
can cause it to break
Important Information:
The seat post clamp is tightened enough when the seat post
cannot be turned or when it no longer slides down into the seat
tube under your weight.
Attention:
Do not clamp the seat post above the minimum insertion
height or you will be at serious risk of injury. The seat post is a
part of the electrical system. Do not remove the seat post from
the frame. It will damage the wiring system and could result in
an electrical fault. In case of damage, please contact Modmo
Customer Service or a Modmo Service Centre in your area.
5mm

7
English
YOUR BIKE
1.3.2. Removing/installing the battery
Before removing/installing the battery, please ensure the bike is switched off and you have disconnected the charger. Having the bike
flipped upside down or suspended on the air using a bicycle stand makes the removal/installation more convenient.
Step 1. Remove the battery lock
cap, insert the key into battery lock
and turn counter-clockwise.
Step 2. With one hand’s thumb and the folded middle
finger holding the key to keep it in the unlocked
position, use the Allen Key (or any tool with a small
surface) with the other hand to press inside the spring
pin located at the bottom of the down tube.
Attention: Dropping the battery into
the down tube will break the
charging connector.
Attention: Always ensure you
remove the key before riding.
Step 1. Insert the battery into the
down tube. Ensure the lock is facing
the bottom bracket
Step 2. Press the spring pin so the battery can lock into the correct position. Check the battery is
firmly in place by making sure that there is no gap between the frame and the battery and that
the battery cannot be removed by pulling the battery cap lever.
REMOVALINSTALLATION
Step 3. With your index finger
holding the handle, pull the battery
out of the frame.

8
YOUR BIKE
1.3.4. Switching the electrical system on/off
When you receive your bike it will be in ‘sleep
mode’. To wake your bike, simply connect it to the
charger for a minimum of 2 seconds. To turn the
system on/off, Press and hold “M” for 2 seconds
on the handle bar controller device. You can then
unplug the charger.
1.3.5. Adjusting the assistance level
To increase the assistance level, press the “Up”
button on the Controller until the desired
assistance level appears in the display.
To reduce the assistance level, press the “Down”.
1.3.6. Switching the light on/off
• Turn on: Press “Up” button for a for 2 seconds
• Turn off: Press “Up” button for a for 2 seconds
1.3.7. Push Function
The ‘Push Function’ propels the bike to 6km/h
without peddling. It can be activated by holding
the “Down” button for a minimum of 2 seconds.
Note: The motor will only ‘Push’ while you are holding
the ‘Down’ button.
M
Down
Up
1.3.3. Identifying the pedals
Start by identifying which is the left and right pedals, as they have
different thread patterns. The right pedal has a “R” and left pedal has a
“L” on the pedal axle. The right pedal is screwed clockwise and the left
pedal is screwed counter-clockwise.
Pedals installation:
Step 1. First screw the pedal in loosely by hand.
Step 2. Tighten the pedals with the 15mm spanner
Warning:
Inserting the pedals on the wrong side will result in damage to
the crank-arms.
Warning:
Pedals are components that if improperly installed, can become
a safety hazard. When screwing in the pedal axle, make sure to
tighten them firmly enough according to the instructions.
Left: Right:
Left: Right:

9
1.3.8. Charging the battery
For safety during transportation, the battery will be drained partially. To ensure full battery capacity, completely charge the battery
pack before using it for the first time.
To activate your battery to full capacity it must be charged to 100% and fully discharged 3 to 4 times.
There are two ways of charging the Modmo Battery
On the charger, Red Light indicates “Charging”, Green Light
indicates “Fully Charged”. You can also monitor the charging
process on the Handle Bar Screen & Modmo app on your
smartphone in Point 2.5.
English
YOUR BIKE
Step 1. Loosen the
MOD-Lever on the
front modular mount
and move the
accessory or
MOD-Cap.
Step 2. Remove the
charging cap using
the magnetic head
on the MOD-Cap.
Step 3. Insert the
charger to the
connector firmly.
A. Via the Front Mount:
Step 1. Remove the
battery following the
instruction in Point 1.2
Step 2. Connect the
charger to the
connector firmly
B. Charge the battery directly:
Attention: Only use the Modmo charger provided with your Modmo
E-bike. Only this charger is matched to the lithium-ion battery packed
used in Modmo E-bike
Charging Fully Charged

SAFETY INSTRUCTION
AND PRODUCT INFORMATION
2.1. Specifications
2
Frame & Fork
Motor
Brakes
Battery
Drive System
Connectivity
Handlebars
Tyres
Rims
6061 Aluminum with T6 heat treating with smooth welding and kickstand
Name Saigon+
Size Small, Medium, Large
AKM 95RX: 36v 250W with 5 Power Levels
Hydraulic Disc Brake Set
17.5Ah Battery
55T/22T- Belt Drive
GPS, WiFi & Bluetooth
Modmo handlebars with a digital display featuring: speedometer, distance travelled,
trip distance and battery level
Kenda 700c x 40 with K-Shield puncture protection
6061 Aluminium rims
Lights Integrated Front, Rear and Side light
Headset Custom Neco Headset
Rear Hub Enviolo CT/TR Hub
Weight 22.35kg
SAFETY INSTRUCTION AND PRODUCT INFORMATION
10

11
2.2. Battery
2.2.1. Battery Information
2.2.2. Battery Safety Notes and Instructions
The contents of lithium-ion battery cells are highly
flammable and require necessary measurements to ensure
one’s safety. You must therefore ensure that you have read
and understood the rules of conduct set out in these
operating instructions.
Attention:
The term “battery” is used in these instructions to cover all original
Modmo rechargeable battery packs.
• Remove the battery pack from the bike before beginning work (e.g
English
SAFETY INSTRUCTION AND PRODUCT INFORMATION
Lithium-ion Battery Pack
Rated Voltage
Rated Capacity
Operating
Temperature
Dimension
Storage Temperature
Weight Approximate
V
Ah
Charge
mm
ºC
ºC
kg
IP
Degree of Protection
36
17.5
10ºC - 45ºC (50ºF - 113ºF)
58 (H) x 65 (W) x 565 (L)
Discharge -15ºC - 60ºC (5ºF - 140ºF)
-15ºC - 60ºC (5ºF - 140ºF)
Relative Humidity %60±25
2.6
IP 54 (Dust and Splash
Water Protected)
Modmo Saigon+: 10S5P/GA
ºC
inspection, repair, assembly, maintenance, work on the chain, etc.) on the
bike, transporting it by car or plane, or storing it. Unintentional activation of
the bike system poses a risk of injury.
• Do not open the battery pack. Danger of short-circuiting. Opening the
battery pack voids any and all warranty claims.
• Protect the battery against heat (e.g. prolonged sun exposure) and fire and
from being submerged in water. Do not store or operate the battery near hot
or flammable objects. There is a risk of explosion.
• Prolonged exposure to hot or cold temperatures will damage the battery.
Store your battery indoors for best results.
• Avoid mechanical loads and exposure to high temperatures. These can
damage the battery cells and cause the flammable contents to leak out.
• Do not place the charger or battery pack near flammable objects.
• Charge battery packs only when dry and in ventilated and in a fireproof
area. There is a risk of fire due to the heat generated during charging.
• The Battery must not be left unattended while charging. Keep the batteries
and chargers out of reach of children.
• Under abusive conditions, liquid may be ejected from the battery pack.
Avoid contact. If contact accidentally occurs, flush with water. If liquid
contacts eyes, additionally seek medical help. Liquid ejected from the
battery pack may cause skin irritations or burns.
• Battery Packs must not be subjected to mechanical impacts. There is a risk
that the battery pack will be damaged causing vapours to escape. The
vapours can irritate the respiratory system. Provide for fresh air and seek
medical attention in case of complications.
• Modmo Battery & Modmo Charger are designed for each other and only for
Modmo E-bikes. Do not use for any other purpose.
• Do not connect the battery electrodes to an electrical outlet.
• Do not short circuit. Otherwise it will cause serious damage of the battery.
• Do not use the battery in a location where static electricity and magnetic
field is great, otherwise, the safety devices may be damaged, causing hidden
trouble of safety.
• In case of not using your bike for long time, in order to avoid of
over-discharged state by its self-discharge characteristics, the battery
should be charged to around 55-60% then removed out of bike completely.
Repeat this instruction after each 3 months.

2.3. Electric System & Connection
The Modmo Saigon+ electrical hardware including the battery, controller, sensors, and smart system are integrated inside the frame.
This will help prevent a negative impact from outside elements such as rain, humidity, hold and cold temperatures.
The hardware doesn’t require any specific maintenance. However, you may need to update your bike firmware to keep your bike
functioning smoothly.
Contact with salt air or salt water is likely to cause corrosion to electrical parts and connectors, leading to product defects.
2.4. ON/OFF Mode Button
The mode button will help you turn on, off and reset your bike.
To turn on, off and reset your bike:
•Hold down the “M” button for 2 seconds. This will reset and turn off
your bike
•Turn on the bike again from the “M” button for 2 seconds
2.5. The Modmo App
You can download the Modmo app via Google Play Store
(Android) and App Store (iOS). Firmware updates are done
via the Modmo App. If your Modmo bike is connected to the
app, you will get a notification in your app about the new
available firmware.
12
SAFETY INSTRUCTION AND PRODUCT INFORMATION

2.8. Kickstand’s Permitted Load
The kickstand can support a maximum
load of 15kg.
Do not sit on the bike and put your
weight on the kickstand while it is down,
or put any other weight on the bike that
exceeds 15kg while the kickstand is down.
For ideal longevity, only use the kickstand
to support the bike itself.
2.6. Gates Carbon Drive System:
Gates User Manual
When delivered, the belt is optimally tensioned but may need
to be re-tensioned after prolonged use or removal of the rear
wheel. Correctly mounted, the belt is extremely resilient in the
pulling direction. The carbon fibers embedded in the belt are
very flexible but sensitive to the following issues:
2.7. Brake System
Your Modmo Saigon+ E-Bike is equipped with hydraulic disc
brakes that will stop you quickly and safely when needed.
Use both brakes simultaneously for safe braking.
2.9. Display Error
If there is something wrong with the electronic control
system, the display will show the error code automatically.
The following is the definition of the main error codes
The display returns to normal only after the problem is fixed
and the bike will not operate before fixing the problem.
Important Information:
Please be aware that use of the Gates Carbon Drive system in ice and snow,
can lead to the teeth of the pulleys becoming clogged. This can lead to the
belt being pushed off of the pulley, or lifted up and ratcheting over it. Both of
these possibilities could reduce the safe operation of the system. For this
reason, the use of the bike in snow and ice should be avoided. The use of the
system in mud should also be avoided for the same reasons.
Please refer to Gate’s Carbon Drive:
https://www.gatescarbondrive.com/~/media/files/gcd/owners-manuals/englis
h-owners-manual-gates-carbon-drive.pdf?la=en
Crimping Twisting Bending
Backwards
Inverting
Zip tying Mounting the tensioned belt
with a lever, and/or by rotating the cranks
13
English
SAFETY INSTRUCTION AND PRODUCT INFORMATION
24
Motor cable not correctly
connected after re-installing
the front wheel.
Error Code Common cause
30
Motor connection
issue
Issue
Abnormal
Communications Electrical fault in wiring system.

MAINTENANCE
3
3.1. List of consumable parts, not covered by
warranty:
• Battery capacity. (Functionality of the battery is
covered under warranty. However, there is no warranty
on the retained capacity levels of a lithium-ion battery as
it’s chemical composition will naturally degrade with use)
• Tires and inner tubes
• Brake pads, brake discs and hydraulic oil
• Belts and sprockets
• Bearings & seals (wheels, headset, pistons, bottom
bracket, etc)
• Gear Cables & cable housing
• Lubricants
• Handlebar grips
• Paint and all surfaces
Precise explanations regarding the wears of some parts can
be found in the following sections. For most parts, the wear is
due to friction.
3.2. Recommended maintenance intervals
The maintenance needs of your bike depend on its use. As a
guide, we suggest maintenance after every 500km of use or
once per year. For any issues regarding the maintenance of
your bike, please refer to your local Modmo Service Provider.
General Maintenance Check List:
• Bolt check - Ensure each nut/bolt on your bike is set to
the correct torque.
3.3. After an accident
In extreme cases, if parts of the electrical system (Cables,
display, motor, battery, sensors) are visibly damaged due to
an accident, there is a risk of electric shock.
In this case, remove the battery immediately, have
the electric system checked by Modmo Service
Centre, or contact Modmo Customer Service.
3.4. Battery
Batteries are a consumable component and their capacity
will degrade over time or with extended use. Frequent
charging/discharging will result in a shorter lifespan of the
battery.
During storage/non-use, the following factors will affect the
service life of the battery:
• Storage temperature. Optimal: -15°C-23°C. Temperatures
above 30 °C or parking the bike with the battery in
direct sunlight reduce the service life of the battery.
• Charge level. Optimal charge level: 55-60%. Storing the
battery fully charged or empty reduces the life.
14
MAINTENANCE
• Wear condition such as but not limited to cracks, tears
and other forms of damage on the brake pads and
belt/chain, initially after 100 km and then every 1,000
km thereafter.
• Check that all bearings are rotating freely; the headset,
hubs, pedals, bottom bracket, etc.
• Electrical cables are in good condition and have not
been cut or damaged.
• Charging connectors are clean and free from dirt,
debris or corrosion.

3.5. Changing a tyre/tube/wheels
We recommend putting the E-Bike on a service stand to perform a wheel installation and removal. It is the safest, both for the bike
and the user, as well as the easiest way to perform any kind of replacement and maintenance procedures.
It is still possible to perform tyre or wheel changes with the E-Bike upside down but protection should be added on the display to
prevent damage and care must be taken to not tip over the bike.
3.5.1. Removing/Fitting the Front Wheel
You can refer to the videos on Modmo’s YouTube channel for further detail on the removal and installation of the front wheel.
English
MAINTENANCE
Step 1. Unplug the motor cable located on the side of the front
electric motor.
Step 2. Locate the MOD-Nut tool in the rear Modular mount
and attach it to the 16mm spanner provided in the tool box.
Step 4. Carefully remove the front wheel from the dropout.Step 3. Insert the MOD-Nut tool into the MOD-Nut and loosen
the bolt so it can turn freely without completely removing it and
there is visible space between the nut and the fork/frame. One
hand should hold the front wheel to prevent it from falling while
loosening the MOD-Nuts.
REMOVAL
The wheels
are easier to
remove if
you put the
bike into a
service
stand or
place it
upside
down.
Note: If the
front wheel
has been
removed, do
not press the
brake lever.
15

16
MAINTENANCE
Step 1. Carefully mount the wheel to the
dropout and align the brake rotor inside of
the front brake. If necessary, loosen the
MOD-Nut to make this step easier.
Step 2. Tighten the MOD-Nut using the
MOD-Nut tool and the 16mm spanner
provided in the tool box to 35-40Nm.
Step 3. Rotate the front wheel and make
sure that the disc brake is not visibly
touching the brake pads and that friction
noise is not created.
Step 4. In the case of friction between the disc and the pads, it
is possible to align the brake to the rotor with the following
steps:
•Loosen the two bolts holding the brake to the frame without
removing them completely.
•Apply and maintain pressure to the brake lever with one
hand or by using a rubber band.
•Tighten the two brake bolts again while keeping the brake
lever pressed.
•Release the pressure from the brake lever.
•Test that the friction between the rotor and pads is gone by
rotating the wheel.
FITTING
Step 5. Note the arrows on both motor cables indicating the correct way
to connect the cables. Connect the cables and affix the motor cable to
the cable hanger so it does make contract with any moving parts.

17
English
MAINTENANCE
The wheels
are easier to
remove if
you put the
bike into a
service
stand or
place it
upside
down.
Note: If you
place the bike
upside down,
please cover
the display to
protect it
from damage.
3.5.2. Removing/Fitting the Rear Wheel
You can refer to the videos on Modmo’s YouTube channel for further detail on the removal and installation of the rear wheel.
Step 1. Locate the MOD-Nut tool in the rear Modu-
lar mount and attach it to the 16mm spanner
provided in the tool box.
Step 3. Carefully remove the rear wheel from the
dropout and guide the belt off the sprocket to
remove the wheel completely.
Step 2. Insert the MOD-Nut tool into the MOD-Nut and loosen the bolt so it
can turn freely without completely removing it and there is visible space
between the nut and the frame. One hand should hold the rear wheel to
prevent it from falling while loosening the MOD-Nuts.
REMOVAL

3.6. Tyres
The tyres are subjected to inevitable wear due to friction. You can reduce the tyre wear by ensuring optimal air pressure and refraining
from locking the tyres when braking (skidding). You will need to replace your tyres if the rubber tread is worn down, or if the tyres have
become cracked or porous due to ageing and frequent exposure to the sun.
18
MAINTENANCE
Step 1. Guide the belt onto the chain ring
& sprocket carefully.
Step 3. Tighten the MOD-Nut using the
MOD-Nut tool and the 16mm spanner
provided in the tool box to 35-40Nm.
Step 2. Carefully insert the wheel axel into
the dropout and align the brake rotor
inside of the brake. If necessary, loosen
the MOD-Nut to make this step easier.
FITTING

3.8. Transporting on a car
To avoid damage caused by transporting the bike on the
outside of a car, observe the following instructions:
Attention: The battery can become loose when the vehicle is
being transported on a car roof and poses a risk to other road
users.
• Remove the battery and any non-bolted accessories from
your bike before transporting it on a car on a rear or roof
rack. If you transport the Saigon+ on a car in the rain and at
high speeds, water can get in to the electrical system.
Vibrations, especially caused by wind, can cause damage the
mudguards.
• Use a protective cover for the bike
Attention: Unsuitable bike racks can break during the journey
or may not be completely safe for your vehicle. Check the
maximum roof load in the car's operating manual and the
bearing load in the car's bike rack manual. Li-ion batteries are
subject to the requirements of the hazardous goods law.
Important Information: Private users can transport the battery
on the road without restrictions. In the case of commercial
transport (e.g. haulage), regulations on packaging and
labelling must be observed (e.g. the provisions of the ADR).
3.7. Brakes
Work on the hydraulics should be carried out by Modmo or a
specialist workshop. Please contact Modmo Service if the
pressure point of the brakes fluctuates.
3.7.1. Brake pad and brake disc wear
Brake pads and brake discs are subject to functional wear
caused by friction between the two parts. The wear depends
on the riding style, terrain, weather and ground conditions
and may require more frequent inspections. It is
recommended to check the brake pads every 500 km.
3.7.2. Checking the brake pads
The brake pads must be replaced in the following conditions:
• If the brake pads only 2.5 mm thick (width of
carrier plate and friction surface)
• If the brake pads come into contact with oil (leads
to reduced braking power).
3.7.3. Checking the disc rotor
The brake discs must be replaced if they have a thickness of
less than 1.8 mm. The thickness can be determined using a
disc thickness measuring tool.
3.7.4. Cleaning and care
• If necessary, clean the bike with a damp towel. Do not use a
high pressure jet washer or garden hose. Modmo will not be
liable for any damages caused by water damage.
• We recommend removing the battery and ensure the
charging connector caps are installed before cleaning.
• The Gates Carbon Drive Belt is cleaned with water and
does not need to be lubricated.
19
English
MAINTENANCE

WARRANTY
4
Every Modmo bike is covered by a limited warranty of 5 years
against manufacturing defects in materials or workmanship
of the frame & forks and 2 years on other components.
This warranty applies only to the original registered owner
and is not transferable. This limited warranty does not apply
to normal wear and tear, malfunctions, or failures due to
abuse, neglect, improper repair, improper maintenance,
alteration, modification, accidents, or other improper use.
It is important that you register your new bicycle within 30
days after purchase in order to activate the warranty.
To claim your warranty, please contact us at
support@modmo.io.
4.1. Warranty Overview
• The frame and fork warranty covers the products to be
free from defects in material or workmanship for a
period of five (5) years from the date of receipt. After
any warranty period has elapsed, you may purchase
spare and replacement parts by contacting Modmo.
• Original Modmo batteries except the battery capacity
are warranted to be free from defects in material or
workmanship for a period of two (2) years from the date
of receipt. Replaced Batteries (If provided) are warranted
to be free from defects in material or workmanship for a
further period of two (2) years from the date of delivery.
• Other components are warranted to be free from
defects in material or workmanship for a period of two
(2) years from the date of receipt.
For warranty cases, the customer should contact Modmo
directly, and we will make the necessary arrangements to
solve your case. If a part or component is faulty, email
contact is preferred, along with a video or photo of the faulty
part inside the warranty form.
The warranty does not include:
• All wear parts according to the list of consumable
parts, unless those parts have a production or
material defect
• Damage caused by improper use
• Damage caused by failure to observe the
procedures described in the “Maintenance” section
• Damage caused by improper repair tools and
insufficient care
• Damage caused by the use of used parts
• Damage caused by retrofitting of non-standard
equipment and by technical modifications
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WARRANTY
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