Monarch 9416 Technical Document

®
Monarch
®
9416 Printer
TC941XMCD Rev. AE 8/07 ©2007 Paxar Americas, Inc. All rights reserved.
Equipment
Manual
Equipment
Manual
DANISH/
AIS /D N H
N ILLPAEC O
MUST USE BY
:
MUFFIN DANISH/
DA IS /
N H
NILL
PA EC O
MUST USE Y B:
U FI
MFNDANISH/
S
DANI H/
PANECILLO
MUST USE BY:
MUFFIN H/
DANIS
DANIS /
H
PANECILLO
MUST USE Y B:
UM FFIN

Each product and program carries a respective written warranty, the
on y warranty on which the customer can re y. Paxar reserves the
right to make changes in the product, the programs, and their
avai abi ity at any time and without notice. A though Paxar has made
every effort to provide comp ete and accurate information in this
manua , Paxar sha not be iab e for any omissions or inaccuracies.
Any update wi be incorporated in a ater edition of this manua .
©2005 Paxar Americas, Inc. A rights reserved. No part of this
pub ication may be reproduced, transmitted, stored in a retrieva
system, or trans ated into any anguage in any form by any means,
without the prior written permission of Paxar Americas, Inc.
WARNING
This equipment has been tested and found to comp y with the
imits for a C ass A digita device, pursuant to Part 15 of the
FCC Ru es. These imits are designed to provide reasonab e
protection against harmfu interference when the equipment is
operated in a commercia environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not insta ed and used in accordance with the instruction
manua , may cause harmfu interference to radio
communications. Operation of this equipment in a residentia
area is ike y to cause harmfu interference in which case the
user wi be required to correct the interference at his own
expense.
CANADIAN D.O.C. WARNING
This digita apparatus does not exceed the C ass A imits for
radio noise emissions from digita apparatus set out in the
Radio Interference Regu ations of the Canadian Department
of Communications.
Le présent apparei numérique n’émet pas de bruits
radioé ectriques dépassant es imites app icab es aux
apparei s numériques de a c asse A prescrites dans e
Rég ement sur e broui age radioé ectrique édicte par e
ministère des Communications du Canada.
Trademarks
MONARCH and 9416 are registered trademarks of Paxar Americas, Inc.
Paxar is a trademark of Paxar Corporation.
McDona d’s is a registered trademark of McDona d’s Corporation.
Microsoft, Windows, NT, and Office are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
Other products are trademarks or registered trademarks of their respective companies
and are hereby acknow edged.
Paxar Americas, Inc.
170 Monarch Lane
Miamisburg, Ohio 45342

i
TABLE OF CONTENTS
GETTING STARTED 1-1
Using This Manual ....................................................... 1-1
Audience .................................................................... 1-2
Unpacking the Freshness System .................................. 1-2
Connecting the Printer’s Power Supply .......................... 1-3
Reading the Indicator Light........................................... 1-5
Loading Labels ............................................................ 1-6
Calibrating the Supply ................................................ 1-11
Checking the Die Cut Sensor ...................................... 1-11
USING THE KEYPAD 2-1
Connecting the Keypad’s Power Supply ......................... 2-1
Connecting the Communication Cable ............................ 2-3
About the Keypad ........................................................ 2-4
Setting up the McDonald’s System................................. 2-5
Setting the Date and Time ............................................ 2-5
Processing the Product ................................................ 2-7
Printing a Use First Label ............................................. 2-8
Using the Stop Printing Function ................................... 2-8
Future Upgrades.......................................................... 2-8
CARE AND MAINTENANCE 3-1
Clearing Label Jams .................................................... 3-1
Cleaning the Printhead................................................. 3-2
Cleaning the Platen Roller and Printer ........................... 3-2
TROUBLESHOOTING 4-1

ii
USING THE UPDATE UTILITY 5-1
Before You Begin .........................................................5-2
Editing the Overlay.......................................................5-3
Changing a Key’s Color .............................................5-6
Defining Custom Colors .............................................5-8
Deleting a Key ..........................................................5-9
Printing the Overlay....................................................5-11
Updating the Keypad ..................................................5-12
Communication Settings ..........................................5-13
SPECIFICATIONS A-1
Printer Specifications .................................................. A-1

Getting Started 1-1
GETTING STARTED
Use this system for product freshness.
The system consists of a Monarch9416printer
and a keypad with the McDonald’sFreshness
application.
Using This Manual
Following is a summary of the contents of this manual.
Chapter Contents
1 Getting Started Unpacking and installing the
printer and loading supplies.
2 Using the Keypad Configuring the system, setting
the date and time, and
processing products.
3 Care &
Maintenance
Clearing label jams and cleaning
the printer.
4 Troubleshooting Common problems and their
solutions.
5 Using the Update
Utility
Editing the keypad overlay and
updating the keypad settings.
A Specifications Printer specifications.
1

1-2 Equipment Manual
Audience
This Equipment Manual is for the person who prints
and applies labels.
This chapter includes information about
♦ unpacking the freshness system
♦ connecting the printer’s power supply
♦ reading the printer’s indicator light
♦ loading labels.
Information in this document supercedes information
in previous versions. Check our Web site
(www.paxar.com) for the latest documentation and
release information.
Unpacking the Freshness System
After you unpack the system, you should have the
following:
♦ 9416 printer and power supply
♦ power strip
♦ communications cable
♦ keypad and AC adapter (depends on kit ordered).
For missing items, service, technical assistance or
ordering labels, please call the number on the back of
this manual.
Keep all packaging material in case you need to move
or return the system.

Getting Started 1-3
Connecting the Printer’s Power Supply
Do not touch the electrical connectors while setting
up the printer. Electrostatic discharge can damage or
destroy the printhead or electronic components.
To connect the power supply to the printer:
1. Place the printer on a table in a location that
allows easy access to the front of the printer.
Note: Never operate the printer resting on its side
or upside down.
2. Turn off the printer. Press the power switch on
the back of the printer to the off (O) position.
3. Place the power supply in a suitable location,
preferably on a table, near an electrical outlet.
4. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the printer’s power
supply.
Caution: The printer’s power supply uses a
different voltage than the keypad.
To connect the wrong power supply could
permanently damage the keypad or the
printer.

1-4 Equipment Manual
5. Plug the round end of the power supply cable into
the socket at the back of the printer.
6. Plug the three-pronged end of the AC adapter
cord into a grounded electrical outlet.
Warning: The printer and power supply should
never be operated in a location where
either one can get wet. Personal injury
could result.

Getting Started 1-5
Reading the Indicator Light
The indicator light monitors the printer's status.
Indicator Light Description
GREEN Printer is on and ready to use.
FLASHING
GREEN
Printer is paused. Press the FEED
button to resume printing.
FLASHING RED Printer error condition. See Chapter
4, “Troubleshooting” for error
conditions and solutions.
ORANGE The printer is detecting the labels.
No light Printer is off. Make sure the power
supply is connected properly.
See "Connecting the Power Supply"
earlier in this chapter.
Indicator Light
Feed Button

1-6 Equipment Manual
Loading Labels
If you run out of labels while printing, do not turn off
the printer when reloading the labels. You may lose
your data. The printer resumes printing when
reloaded.
1. Remove and discard the tape from a new roll of
labels.
2. Press the cover release levers located on both
sides of the printer towards the front of the printer
to release the cover.
3. Lift open the cover.

Getting Started 1-7
4. Remove a supply holder guide from one end of the
supply holder. The supply holder is normally
attached with a line to the inside of the printer.
5. Slide a roll of labels onto the supply holder.
If the core diameter on your roll of labels is 1-inch
in diameter, remove the 1.5-inch supply core
adapters from the supply holder guides.
6. Slide the supply holder guide back onto the end of
the supply holder.
Supply Holder Guides
Supply Holder
1.5” Supply Core
Adapter

1-8 Equipment Manual
7. Insert the ends of the supply holder into the slots
in the supply roll mount.
Note: The plastic line attaching the supply holder to
the printer should be tucked down out of the
way of the supply holder and supply holder
guides. Otherwise, the plastic line may wrap
around the supply holder or get caught on the
supply holder guides.
Supply Roll Mount

Getting Started 1-9
8. Turn the dial to adjust the supply guides to their
widest position.
9. Feed the labels, printing side up, under the supply
guides and over the platen roller.
Supply Guides
Platen
Roller
Supply Guides

1-10 Equipment Manual
10. Press the labels under the supply guides.
11. Turn the dial to adjust the supply guides so that
they barely touch the edges of the label backing
paper.
12. Close the cover until it locks in place.
13. Press the FEED button. The indicator light should
be GREEN.
14. Calibrate the supply if printing stops and the
indicator light turns RED or the labels do not
properly advance. See “Calibrating the Supply,”
for more information.

Getting Started 1-11
Calibrating the Supply
1. Turn off the printer.
2. Press and hold the FEED button while turning on
the printer.
3. Release the FEED button after the indicator light
starts flashing ORANGE. The printer calibrates
the die cut sensor, measures the label length, and
prints the test labels.
4. To resume normal printing, turn off the printer,
wait two seconds, then turn it back on again.
If the supply does not calibrate, make sure the
die cut sensor has not been accidentally
moved.
Checking the Die Cut Sensor
After loading supplies, make sure you did not
accidentally move the die cut sensor. The die cut
sensor senses and calibrates the supply. For your
supplies, make sure the die cut sensor is in the
detented position and the middle of the square lens
lines up with the arrow inside the printer.
Sensor set for
die cut supplies

1-12 Equipment Manual

Using the Keypad 2-1
USING THE KEYPAD
This chapter describes how to
♦ connect the keypad
♦ use the keypad
♦ configure the McDonald’s system–IMPORTANT!
♦ set the date and time
♦ process the product
♦ print a Use First label
♦ use the Stop Printing function.
Note: Keep this manual in a safe place; otherwise,
changing the settings requires a service call.
Connecting the Keypad’s Power Supply
The keypad should not be operated in a location that
has room temperatures above 158°F or below –4°F for
extended periods of time. This could permanently
damage the display.
To connect the power supply to the keypad:
1. Place the keypad on a table or shelf.
2. Place the keypad’s power supply in a suitable
location, preferably on a table near an electrical
outlet.
3. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the keypad’s
power supply.
4. Plug the power supply cable with the L-shaped
end into the socket on the right side of the
keypad.
2

2-2 Equipment Manual
5. Plug the three-pronged end of the AC adapter
cord into a grounded electrical outlet.
L-shaped Connector

Using the Keypad 2-3
Connecting the Communication Cable
To connect the serial cable from the printer to the
keypad:
1. Turn off the printer and the keypad before
connecting the cable.
2. Connect the serial cable to the 9-pin serial port on
the back of the printer.
9-pin Serial Port

2-4 Equipment Manual
3. Connect the other end of the serial cable (9-pin) to
the serial port on the right-hand side of the
keypad.
About the Keypad
Use the McDonald’s application to label inventory
products. The buttons are color-coded so you can
easily print the item labels.
♦ Yellow – breakfast items
♦ Red – grill area items
♦ Blue – front counter
items
♦ Green – prep/salad
items
♦ Orange – miscellaneous
items
Serial Port