Motorola solutions WAVE PTX TLK 25 Series User manual

TLK 25 Series Device User
Guide
WAVE PTX™
JANUARY 2024
© 2024 Motorola Solutions, Inc. All Rights Reserved.
*MN010359A01*
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Contents
Legal and Support............................................................................................................... 5
Intellectual Property and Regulatory Notices...........................................................................................5
Legal and Compliance Statements..........................................................................................................6
Supplier's Declaration of Conformity.............................................................................................6
ISED WLAN Statement.................................................................................................................7
Safety and General Information.................................................................................................... 7
Notice to Users (FCC and Innovation, Science and Economic Development Canada (ISED)).... 8
Chapter 1: Read Me First.....................................................................................................9
1.1 Software Version..............................................................................................................................10
Chapter 2: Device Care...................................................................................................... 11
2.1 Cleaning and Disinfecting Your Device............................................................................................ 11
Cleaning Your Device..................................................................................................................11
Disinfecting Your Device............................................................................................................. 12
Chapter 3: Device Overview..............................................................................................13
3.1 LED Indicators................................................................................................................................. 14
3.2 Battery Capacity...............................................................................................................................15
Chapter 4: Getting Started.................................................................................................17
4.1 Charging the Device........................................................................................................................ 17
4.2 Turning the Device On or Off........................................................................................................... 18
Turning the Device On................................................................................................................ 18
Turning the Device Off................................................................................................................ 18
4.3 Adjusting the Volume....................................................................................................................... 18
4.4 Wired Earpiece Overview................................................................................................................ 19
4.5 Attaching or Removing the Ear Tip.................................................................................................. 20
Attaching the Ear Tip...................................................................................................................20
Removing the Ear Tip..................................................................................................................20
4.6 Attaching or Detaching the Wired Earpiece.....................................................................................21
Attaching the Wired Earpiece......................................................................................................21
Detaching the Wired Earpiece.................................................................................................... 21
4.7 Wearing Your Device....................................................................................................................... 21
4.7.1 Attaching the Badge Clip....................................................................................................22
4.7.2 Attaching the Device to the Holster....................................................................................23
4.8 Activating the Preconfigured Wi-Fi Access Point (PWAP)............................................................... 24
Chapter 5: Basic Device Operation.................................................................................. 25
5.1 Navigating the Status and Menu List............................................................................................... 25
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5.2 Initiating Voice Assistant.................................................................................................................. 26
5.2.1 Voice Assistant Commands............................................................................................... 26
5.3 Locking and Unlocking PTT.............................................................................................................28
Locking PTT................................................................................................................................28
Unlocking PTT.............................................................................................................................28
5.4 Turning the Mute Mode On or Off.................................................................................................... 29
Turning the Mute Mode On......................................................................................................... 29
Turning the Mute Mode Off......................................................................................................... 29
Chapter 6: Type of Calls.................................................................................................... 30
6.1 Making Calls.................................................................................................................................... 30
6.2 Receiving Calls................................................................................................................................ 31
Chapter 7: Supervisory Override......................................................................................32
Chapter 8: Area-Based Talkgroup.................................................................................... 33
8.1 Entering And Exiting Area-Based Talkgroup....................................................................................33
Chapter 9: Instant Personal Alert..................................................................................... 34
9.1 Initiating IPA..................................................................................................................................... 34
9.2 Receiving IPA...................................................................................................................................34
9.3 Browsing, Responding and Clearing IPA List...................................................................................35
Chapter 10: Ambient Listening......................................................................................... 37
Chapter 11: Do Not Disturb............................................................................................... 38
11.1 Turning DND On or Off...................................................................................................................38
Chapter 12: Connectivity...................................................................................................39
12.1 Bluetooth........................................................................................................................................39
12.1.1 Turning the Bluetooth On or Off....................................................................................... 39
Turning the Bluetooth On................................................................................................. 39
12.1.2 Bluetooth Pairing..............................................................................................................40
12.1.3 Bluetooth Connection Failure...........................................................................................41
12.1.4 Checking Bluetooth Status...............................................................................................41
12.1.5 Clearing Bluetooth Pairing............................................................................................... 41
12.2 Wi-Fi...............................................................................................................................................42
12.2.1 Turning the Wi-Fi On or Off.............................................................................................. 42
12.2.2 Wi-Fi Status......................................................................................................................42
Chapter 13: Emergency Operations................................................................................. 45
13.1 Declaring Emergency.....................................................................................................................45
13.2 Transmitting Emergency Call......................................................................................................... 45
13.3 Canceling Emergency....................................................................................................................46
13.4 Receiving Emergency Alerts..........................................................................................................46
13.5 Receiving and Responding to Emergency Calls............................................................................46
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Chapter 14: Scan................................................................................................................48
14.1 Turning Scan On or Off..................................................................................................................48
Chapter 15: Device Stun....................................................................................................49
Chapter 16: User Disabled or Suspended........................................................................50
Chapter 17: Device Kill...................................................................................................... 51
Chapter 18: Firmware Over the Air (FOTA)......................................................................52
Chapter 19: Authorized Accessories List........................................................................ 53
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Legal and Support
Intellectual Property and Regulatory Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola Solutions
computer programs. Laws in the United States and other countries preserve for Motorola Solutions
certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions
computer programs contained in the Motorola Solutions products described in this document may not be
copied or reproduced in any manner without the express written permission of Motorola Solutions.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into
any language or computer language, in any form or by any means, without the prior written permission of
Motorola Solutions, Inc.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the
property of their respective owners.
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication,
estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions,
except for the normal nonexclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation media
for full Open Source Legal Notices and Attribution content.
European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic
Equipment (WEEE) Directive
The European Union's WEEE directive and the UK's WEEE regulation require that products sold into
EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some
cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and end
users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in
household waste.
Customers or end users in EU and UK countries should contact their local equipment supplier representative
or service center for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable
to or licensed for use on a specific system, or may be dependent upon the characteristics of a specific mobile
subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for
further information.
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5

© 2024 Motorola Solutions, Inc. All Rights Reserved
Legal and Compliance Statements
Supplier's Declaration of Conformity
Supplier's Declaration of Conformity
Per FCC CFR 47 Part 2 Section 2.1077(a)
Responsible Party
Name: Motorola Solutions, Inc.
Address: 2000 Progress Pkwy, Schaumburg, IL. 60196
Phone Number: 1-800-927-2744
Hereby declares that the product:
Model Name: TLK 25 Wi-Fi
conforms to the following regulations:
FCC Part 15, subpart B, section 15.107(a), 15.107(d), and section 15.109(a)
Class B Digital Device
As a personal computer peripheral, this device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that in-
terference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the inter-
ference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio or TV technician for help.
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For country code selection usage (WLAN devices)
NOTE: The country code selection is for non-US model only and is not available to all US mod-
els. Per FCC regulation, all Wi-Fi products marketed in the US must be fixed to US operation
channels only.
ISED WLAN Statement
CAUTION:
1. The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential
for harmful interference to co-channel mobile satellite systems.
2. The maximum antenna gain permitted for devices in the bands 5250–5350 MHz and 5470–5725
MHz shall be such that the equipment still complies with the e.i.r.p. limit.
3. The maximum antenna gain permitted for devices in the band 5752–5850 MHz shall be such that
the equipment still complies with e.i.r.p. limits specified for point-to-point and non-point-to-point
operation as appropriate.
4. The worst case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask
requirement set forth in Section 6.2.2 (3) shall be clearly indicated.
5. User should also be advised that high-power radars are allocated as primary users (i.e. priority
users) of the bands 5250–5350 MHz and 5650–5850 MHz and that these radars could cause
interference and/or damage to LE-LAN devices.
Safety and General Information
CAUTION: Before using this radio, read this section which contains important operating instructions.
For more information on product details, brochures, user manuals, and approved accessories, refer to
http://www.motorolasolutions.com.
Compliance with RF Exposure Standards
National and international regulations require manufacturers to comply with the RF energy exposure limits for
portable two-way radios before they can be marketed. Your Motorola Solutions two-way radio is designed,
manufactured, and tested to comply with all applicable national and international regulations for human
exposure to radio frequency electromagnetic energy.
RF Energy Exposure Awareness and Control Information and Operational
Instructions for General Population and Uncontrolled Environment Use
For more information on what RF energy exposure is, refer to the following websites:
●https://www.fcc.gov/
●http://www.who.int/peh-emf/project/en/
●http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf11467.html
●http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html
For additional information, refer to https://www.motorolasolutions.com/en_us/about/company-overview/
corporate-responsibility/governance-and-policies.html.
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7

Notice to Users (FCC and Innovation, Science and
Economic Development Canada (ISED))
This device complies with Part 15 of the FCC rules and Innovation, Science and Economic Development
Canada's license-exempt RSS's per the following conditions:
● This device may not cause harmful interference.
● This device must accept any interference received, including interference that may cause undesired
operation.
● Changes or modifications made to this device, not expressly approved by Motorola Solutions, could void
the authority of the user to operate this equipment.
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Chapter 1
Read Me First
This user guide covers the basic operations of the device models offered in your region.
Notations Used in This Manual
Throughout the text in this publication, you notice the use of Warning, Caution, and Notice. These notations
are used to emphasize that safety hazards exist, and the care that must be taken or observed.
WARNING: An operational procedure, practice, or condition, and so on, which may result in injury or
death if not carefully observed.
CAUTION: An operational procedure, practice, or condition, and so on, which may result in damage to
the equipment if not carefully observed.
NOTE: An operational procedure, practice, or condition, and so on, which is essential to emphasize.
Special Notations
The following special notations are used throughout the text to highlight certain information or items:
Table 1: Special Notations
Example Description
Menu key or PTT button Bold words indicate a name of a key, button, or soft
menu item.
<required ID> The courier, bold, italic, and angle brackets indi-
cate user input.
Setup → Tone → All Tones Bold words with the arrow in between indicate the
navigation structure in the menu items.
Feature and Service Availability
Your dealer or administrator may have customized your device for your specific needs.
NOTE:
● Not all features in the manual are available in your device. Contact your dealer or administrator for
more information.
You can consult your dealer or system administrator about the following:
● What are the functions of each button?
● Which optional accessories may suit your needs?
● What are the best device usage practices for effective communication?
● What maintenance procedures promote longer device life?
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1.1
Software Version
All the features described in the following sections are supported by the software version
R01.00.01_AP_R01.00.05 or later.
Contact your dealer or administrator for more information.
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Chapter 2
Device Care
This section describes the basic handling precaution of the device.
Table 2: IP Specification
IP Specification Description
IP67 Allows your device to withstand adverse field con-
ditions such as being submersed in water between
15 cm and 1 m for 30 minutes or dust tight for 2–8
hours.
● If your device has been submersed in water, shake your device and wired earpiece well to remove
any water that may be trapped inside the speaker and microphone port. Trapped water could cause
decreased audio performance.
● Never poke the vent (hole) located on the device back casing on top of the battery compartment. This
vent allows for pressure equalization in the device. Doing so may create a leak path into your device, and
your device's submersibility may be lost.
● Never obstruct or cover the vent, even with a label.
● Ensure that no oily substances come in contact with the vent.
● Your device is designed to be submersible to a maximum depth of 1 m (3.28 ft) and a maximum
submersion time of 30 minutes. Exceeding either maximum limit or use may result in damage to your
device.
● When cleaning your device, do not use a high-pressure jet spray on device as this will exceed the 1 m
depth pressure and may cause water to leak into your device.
2.1
Cleaning and Disinfecting Your Device
Cleaning Your Device
Prerequisites: Ensure that you have the following items:
● Gloves or other PPE as applicable
● Detergent
● Water
● Dish cloths
● Stiff, non-metallic, and short bristled brush
● Soft, absorbent, and lint-free cloths
Procedure:
1. Mix a 0.5 % detergent-water solution.
2. Apply the detergent-water solution with a dish cloth and wipe down and clean your device.
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3. Using a stiff, non-metallic, and short bristled brush, remove any loose dirt from your device.
4. Using a soft, absorbent, and lint-free cloths, wipe away the solution and dry your device.
5. Ensure that there are no solutions left in or near any connectors, cracks, or crevices.
Disinfecting Your Device
Prerequisites: Ensure that you have the following items:
● Gloves or other PPE as applicable
● Over-the-counter isopropyl alcohol (rubbing alcohol) with at least 70% alcohol concentration
● Dish cloths
● Soft, absorbent, and lint-free cloths
Procedure:
Apply the rubbing alcohol to a dish cloth and wipe down your device.
NOTE:
Never apply alcohol directly to your device.
The effects of certain chemicals and their vapors can have detrimental effects on plastics and the
metal platings.
Do not use bleach, solvents, or cleaning sprays to cleanse or disinfect your device.
For more information on recommended cleaning and disinfecting guidelines, refer to https://
youtu.be/cYjxoUNCXZo.
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Chapter 3
Device Overview
2
1
3
4
6
7
5
10
9
11
8
12
Table 3: Device Overview
Label Name Description
1 3.5 mm Audio Connector
Jack
Allows you to connect audio accessories to your device.
2 Power Button Allows you to turn your device on or off and access the menu
features.
3 Voice Assistant Button Allows you to access the voice assistant feature.
4 Push-to-Talk (PTT) But-
ton
Allows you to execute voice operations (for example, Group
Call and Private Call).
5 Volume (+/-) Button Allows you to adjust the volume.
6 LED Bar Indicator Provides you the battery status.
7 Crescent LED Indicator Provides you the operating status.
8 USB-C Port Allows you to charge and program your device.
9 Charging Contacts Charging point for the battery.
10 QR Code Scanning the QR code takes you to the TLK 25 web page.
11 Emergency Button Allows you to turn on and off the emergency operations.
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Label Name Description
12 Lanyard Slot Allows you to attach badge clip to your device.
3.1
LED Indicators
The LED Indicators show the basic operational status of your device.
NOTE: Specific feature-related LED indications are listed in the respective feature content.
Table 4: LED Indications
Crescent LED Middle Bar
LED
Status
Blinking Green Top Six-bar LED ● The device is ready for use.
● The Voice Assistant is ready.
Bottom
Slow Blinking Green Top N/A The device PTT is unlocked.
Bottom
Double Blinking
Green Top N/A The device is receiving a Group Call or Private Call.
Bottom
Solid Green Top N/A ● The device is transmitting a Group Call
or Private Call.
● User Voice Command is detected.
Bottom
Rapid Blinking Green Top N/A ● User Voice Command is recognized.
● User Voice Command fulfillment failed.
Bottom
Solid Amber Top N/A The device is transmitting an Emergency
Call.
Bottom
Blinking Red Top Six-bar LED The device is powering off.
Bottom
Double Blinking Red Top N/A ● The device PTT is locked.
● The device cannot connect to any net-
work.
● The Voice Assistant is facing an error.
Bottom
Slow Blinking Blue Top N/A To show that the device is on and active.
Bottom
Double Blinking Aqua Top N/A The device is searching for nearby Blue-
tooth devices.
Bottom
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Crescent LED Middle Bar
LED
Status
Blinking Aqua Top N/A The Bluetooth device is connected.
Bottom
Blinking Red and
Purple Top N/A No wired or Bluetooth accessories is con- nected.
Bottom
3.2
Battery Capacity
The following table provides the battery capacity information of your device. LED Indications appear when
you press Power button.
Table 5: Battery Capacity
Device Appearance LED Indication Voice Announcement Description
Six-bar LED momenta-
ry pulse
“Battery is at 100 per-
cent.”
Battery full
Charging complete
Five-bar LED momen-
tary pulse
“Battery is at 71 percent.” 71%–99% capacity
Four-bar LED momen-
tary pulse
“Battery is at 51 percent.” 51%–70% capacity
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Device Appearance LED Indication Voice Announcement Description
Three-bar LED mo-
mentary pulse
“Battery is at 31 percent.” 31%–50% capacity
Two-bar LED momen-
tary pulse
Slow blinking red
“Battery is at 11 percent.” 11%–30% capacity
One-bar LED momen-
tary pulse
Rapid blinking red
“Battery is at less than 10
percent, please charge.”
0%–10% capacity
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Chapter 4
Getting Started
This chapter provides instructions on how to prepare your device for use.
4.1
Charging the Device
Procedure:
Perform one of the following actions:
Option Action
Using Multi-Unit charger (MUC) Insert the device into the slot of the charger.
Using the USB-C charger Plug the charging cable to the USB power
source.
Result:
For ongoing charging, your device shows the following indications:
● The bar LED blinks rapidly for three minutes.
● The top and bottom crescent red LED illuminates.
If there is an error during charging, your device shows the following indications:
● For MUC charging, the top and bottom red crescent LED blinks.
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● For USB charging, the bottom red crescent LED blinks.
4.2
Turning the Device On or Off
Turning the Device On
Procedure:
Press and hold the Power button.
Result:
If your device turns on successfully, your device shows the following indications:
● The device vibrates.
● The two-bar LED illuminates and scrolls.
If your device fails to turn on, your device shows the following indications:
● The device vibrates.
● The top and bottom red crescent LED illuminates.
NOTE:
● You can hear the voice announcements1 during the device power up. You can repeat the voice
announcement again to know the current state by pressing the PTT button or the Emergency
button.
● Contact your dealer or administrator for more information regarding power up issue.
Turning the Device Off
Procedure:
Press and hold the Power button.
Result:
If your device turns off, your device shows the following indications:
● The device vibrates.
● The top and bottom red crescent LED illuminates.
● The bar-LED turns off after countdown.
4.3
Adjusting the Volume
This settings allows you to adjust the device volume.
Procedure:
Perform one of the following actions:
● To increase the volume, press the Volume Up button.
1Voice announcements during radio power up are in English by default. For other languages, the voice
engine needs to be loaded for voice announcements to be in the language that has been set in your
device.
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● To decrease the volume, press the Volume Down button.
NOTE: The LED bar appears when you adjust the volume.
4.4
Wired Earpiece Overview
2
46
5
3
1
Table 6: Wired Earpiece Overview
Label Name Description
1 Microphone Allows your voice to be sent when PTT or voice operations are
activated.
2 Voice Assistant Button Allows you to access the voice assistant feature.
3 Push-to-Talk (PTT) But-
ton
Allows you to execute voice operations (for example, Group
Call and Private Call).
4 Mute/Unmute Slider Allows you to toggle mute/unmute the incoming audio on the
device.
5 Earhook Allows you to hang the earpiece on your ear.
6 Removable Ear Tip Allows you to fit the earpiece to your ear.
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4.5
Attaching or Removing the Ear Tip
Attaching the Ear Tip
Procedure:
Attach the ear tip to the earhook and twist clockwise until you hear a click.
Removing the Ear Tip
Procedure:
Twist the ear tip anticlockwise until you hear a click and detach the ear tip.
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