Motorola MBP36S User manual

Motorola MBP36S
GENERAL QUESTIONS
Which additional camera is compatible with my monitor?
The MBP33SCBU and MBP36SCBU will be compatible with this monitor. This model can easily
be recognized by the green dot sticker on the box and underneath the camera next to the serial
number.
I just purchased an additional camera. How do I pair a second camera?
Select “add” at the camera menu screen on the display. Select a camera, 1, 2, 3, or 4. An LED on the
display will blink and the display will show “press pair on cam”. On the bottom of the camera unit,
press the pair button. A confirmation beep will sound.
I have more than one camera paired but the view is from only one camera. How do I select which
camera I am viewing?
This function is only available when you have more than 1 Baby Unit (Camera).
Select “view” in the camera menu screen on the display. Then select of the paired cameras to view.
You can also select “SCAN” to constantly toggle views between cameras.
Do I need to register my Baby Unit to the Parent Unit?
No, the Baby Unit is pre-registered to your Parent Unit. You do not need to register it again unless
the Baby Unit loses its link with the Parent Unit. Please consult your User Guide should you need
to pair your units together again.
How does the night vision mode work?
The Baby Unit has infra-red LEDs for picking up clear images in the dark. When the built-in light
sensor on the front of the unit detects a low level of ambient light, the LEDs will activate
automatically and the screen on the Parent Unit will display in black and white. The night vision
mode icon will be displayed at the top of the screen.

TROUBLE SHOOTING
Security
Is the signal between the Parent Unit and the Baby Unit secure?
Yes, the signal transmitted between the Baby Unit and Parent Unit is digitally secure and therefore
safe from unauthorized access.
Charging/Battery
Why does the low battery light on the Parent Unit screen flash?
Battery pack in the parent unit is running low. Connect the Parent Unit to the electrical outlet with
the supplied power adapter for recharging.
Why is the power indicator on the Parent Unit not coming on?
Check whether the Parent Unit is powered on (green ON/OFF LED lit)
Check that the pre-installed battery is not drained.
Recharge the Parent Unit by connecting it to the power supply.
Why is the power LED on the top left of the Parent Unit red even when it is connected to the
charger?
The flashing LED on the Parent Unit indicates it needs charging.
1. Verify that the connections on the Parent Unit and at the electrical outlet are secure.
2. Check that the wall outlet is working by plugging in another device, such as a lamp.
3. Check that the battery is properly installed. A full charge requires 16 hours. The
battery icon should be visible when all connections are correct.

Battery pack in the Parent Unit is running low quickly
The LCD brightness may be set too high. Try to decrease the brightness level.
The volume level of the parent unit may be set too high, which consumes power. Decrease the
volume level of the parent unit.
Audio
I cannot hear sound or my baby cry from the Parent Unit
The volume level in the parent unit may be set too low, increase the volume level of the parent unit.
The parent unit and the baby unit may be out of range with each other. Reduce the distance
between the units, but not closer than 3 feet.
Why is the Talk Back feature not working?
Increase the volume on the parent unit.
Check that you have released the button after speaking to hear the response. The button is pressed
only when you are speaking.
The parent and baby unit may be out of range. Reduce the distance between the two.
Verify that the connections on the baby unit and at the electrical outlet are secure.
Lift the antenna on the parent unit for optimal reception.
Why does the Parent Unit beep?
The Parent Unit may have lost connection with the Baby Unit. Reduce the distance between them.
The Baby Unit may be switched off. Make sure the mains power adapter is properly connected and
the ON/OFF switch is in the ON position, so the POWER LED is lit.
The battery pack in the Parent Unit is running low. Connect the Parent Unit to the mains power with
the supplied power adapter for recharging.
The alarm is sounding. Press any button to stop the alarm, or wait for 60 seconds for it to
stop automatically.

How can I limit the background noise received on my unit?
Place the baby unit as far away from the source of the background noise.
1. Face the mic on the front of the baby unit away from the source of the background noise.
2. From the menu bar select and press button to lower the volume.
How do I reduce noise interference on my Parent Unit?
Your Baby and Parent Units may be too close. Move them farther apart.
Make sure there is at least 3 to 6 feet (1 to 2 meters) between the 2 Units to avoid audio feedback.
If the Baby Unit is too far away it may be out of range, try moving the Baby Unit closer to the
Parent Unit.
Make sure the Baby and Parent Units are not near other electrical equipment, such as a
television, computer or cordless/mobile telephone.
Use of other 2.4 GHz products, such as wireless networks (Wi-Fi® routers), Bluetooth® systems, or
microwave ovens, may cause interference with this product, so keep the Baby Monitor away at least
5ft (1.5m) from these types of products, or turn them off if they appear to be causing interference.
If the signal is weak, try moving the Parent and/or Baby Unit to different positions in the rooms.
Why is the Baby Monitor producing a high pitched noise?
The parent unit and the baby unit are too close to each other. Make sure that the parent unit and
baby unit are at least 3 feet away from each other.
The speaker volume of the parent unit may be set too high. Decrease the volume of the parent unit.
Can I turn off just the screen and still listen?
Yes, you can turn off the parent unit screen without powering off the parent unit. When the screen
is turned off, you can still hear sound from the baby unit. Press the power button on the parent
unit to turn off the screen at any time.

Positioning/viewing angle
How can I centre the camera on a particular area to monitor?
The camera may be rotated to tilt up or down manually to get a better view of the area.
The camera may be panned left or right to get a better view of the area.
The camera may be mounted on a wall and then adjusted by tilting and panning to get a better
view of the area.
Video/Picture
What can I do if the video appears grainy?
1. Check that the area you wish to monitor is well lit.
2. If the zoom level is set to 2X, the video appears less sharp. Set it to 1X zoom.
3. Set the brightness level on the parent unit to an optimal level.
4. Carefully clean dust off the camera lens.
5. Lift the antenna on the Parent Unit for optimal reception.
6. Face the parent unit display away from direct sun light or other direct lighting.
7. Make sure that the camera view is not obstructed by an object.
8. Check that the camera itself has not been moved, panned, or tilted, beyond your desired
viewing area.
Why is my screen not showing a picture?
Try recharging or press the reset button once
Reset the Units. Disconnect the Battery Pack of the Parent Unit and unplug both the Units’ electrical
power, then plug them back in.
Is the Unit turned on? Press and hold the ON/OFF button on the Parent Unit to turn it ON.
Is the correct Camera selected? Change the Camera number, if necessary.
Is the video display turned on? Press the VIDEO ON/OFF button to turn it ON.

When operating using batteries only, the display will go blank after 4 minutes to save power. The
unit is still active and will give you audio alerts. You can reactivate the screen by pressing any button.
I cannot see the Video image on the Parent Unit
The LCD brightness may be set too low or high. Try increasing or decreasing the brightness level.
The Parent and Baby Unit may be out of range of each other. Reduce the distance between them.
The battery pack may be drained. Connect the Parent Unit to the mains power with the supplied
power adapter for recharging.
The screen may be in standby. Press any button on the Parent Unit to turn the screen back on.
Is the correct camera selected? Change the selected camera number.
Why has the picture on my screen changed to black and white?
The Baby Unit may be in a darkened room, which causes the infra-red illumination to turn on
and the picture image to change from colour to black and white. When the light increases in the
Baby Unit room, the picture will return to colour.
Audio issues
I cannot hear sound or my baby cry from the Parent Unit
The volume level in the Parent Unit may be set too low, increase the volume level of the Parent Unit.
The Parent Unit and the Baby Unit may be out of range with each other. Reduce the distance
between the units, but not closer than 1 metre.
Why am I getting a loud high pitched noise?
Your Baby and Parent Units may be too close to one another. Move them farther apart.
Make sure there is at least 1 to 2 metres between the 2 units to avoid audio feedback.

Why is the talk back feature not working?
Increase the volume on the Parent Unit.
Check that you have released the button after speaking to hear the response. The button is pressed
only when you are speaking.
The parent and baby unit may be out of range. Reduce the distance between the two.
Verify that the connections on the Baby Unit and at the electrical outlet are secure.
Lift the antenna on the Parent Unit for optimal reception.
Connection issues
What should I do if the Baby Unit has lost its connection with the Parent Unit?
Try recharging or press the Reset button once on the Parent Unit
If the Baby Unit is too far away it may be going out of range, so move the Baby Unit closer to the
Parent Unit.
Is the Unit turned on? Press and hold the ON/OFF button on the Parent Unit to turn it ON.
Is the correct Camera selected? Change the Camera number, if necessary.
Is the video display turned on? Press the VIDEO ON/OFF button to turn it ON.
When operating using batteries only, the display will go blank after 4 minutes to save power. The
unit is still active and will give you audio alerts. You can reactivate the screen by pressing any button.
To Reset the Parent Unit, press the reset button, disconnect the battery pack on the Parent Unit
and unplug both the Units’ electrical power, then plug them back in. Wait about 15 seconds before
reconnecting. Allow up to one minute for the Baby Unit and the Parent Unit to synchronise
My display shows “No Signal” even though both units are connected and powered on. What do I
do?
They are no longer paired and require re-registration. Select “add” at the camera menu screen on
the display. Select a camera, 1, 2, 3, or 4. An LED on the display will blink and the display will show
“press pair on cam”. On the bottom of the camera unit, press the pair button. A confirmation
beep will sound.