Motorola edge 20 pro User manual

User Guide

© 2023 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
To read this help on your phone, go to Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM card 3
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Make it yours 9
What's new in Android 13? 10
Learn the basics 11
About your home screen 11
About your lock screen 12
New to Android? 13
If this is your first smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 19
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 28
Turn off phone 28
Capture your screen 29
Take screenshots 29
Record your screen 30
Create GIFs from video 32
Discover useful tools 33
Turn flashlight on and off 33
Scan QR codes 33
Record audio notes 33
Control phone with your voice 35
Get directions to a location 36
Use clock and weather widget 37
Manage time spent on your phone 39
Work with text 42
Use onscreen keyboard 42
Cut, copy, paste text 43
Use voice typing 44
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Fill in forms automatically 44
Personalize your phone 45
Home screen 45
Change wallpaper 45
Customize your Favorites tray 45
Use widgets, shortcuts, or folders 46
Arrange apps and control icon's look 49
Allow or prevent home screen rotation 50
Remove Google feed 50
Remake your home screen with launchers 51
Lock screen 52
Use a screen saver 52
Use apps 53
Open, close, switch apps 53
View two apps on screen 54
View notifications 55
About preloaded apps 56
About the Moto app 61
Focus on gaming 63
Get, delete, manage apps 66
Install or update apps 66
Manage or delete apps 68
Protect against harmful apps 71
Search and browse 72
Search the web 72
Search your phone 74
Browse websites 74
Text messaging 76
About text and multimedia messages 76
Read, send messages 76
Manage, delete messages 79
Change default messaging app 81
Change text message reply to incoming calls 81
Get text messages on your computer 81
Email 83
Read, send, manage emails 83
View email attachments 84
Preview inboxes from home screen 85
Add email signature 85
Control email notifications 85
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Calendar app 87
About the calendar 87
Find calendar events 87
Create and manage events 88
Control notifications for calendar events 89
Clock app 90
Set alarms 90
Use timer or stopwatch 90
Set date and time 91
Photos app 93
Share photos and videos 93
Upload photos and videos 93
Contacts, calls, voicemail 95
Contacts 95
Add contacts 95
Edit or delete contacts 96
Star your favorite contacts 97
Sort contacts 97
Share contacts 98
Phone calls 100
Answer calls 100
Make calls 101
During a call 103
Make video calls 104
Make conference calls 105
Block calls and texts 105
Turn call waiting on and off 107
View and delete call history 108
Make emergency call from locked phone 109
Voicemail 110
Use voicemail 110
Music 112
Listen to music 112
Transfer music files 113
Connect a MIDI device 113
Settings 115
Network and internet 115
Connect to Wi‑Fi networks 115
Connect with Wi-Fi Direct 116
Use Airplane mode 117
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Control data usage 117
Share your internet connection 118
Connect to VPNs 121
Add a Private DNS service 122
Connected devices 123
Connect with Bluetooth 123
Make contactless payments 125
Share or receive with NFC 126
Share files and links with nearby Android phones 127
Transfer files between phone and computer (USB) 128
Ready For platform 129
Cast screen or media to TV 130
Print from your phone 132
About wireless sharing 132
Display 136
Adjust screen brightness 136
Use Dark theme 136
Adjust colors at night 136
Choose color mode 137
Stop screen flicker 138
Show apps full screen 138
See Peek Display notifications 138
Change screen timeout 140
Stop automatic rotation 140
Adjust refresh rate 141
Change text and icon size 141
Set recording options 141
Set lock screen preferences 142
Sound & vibration 144
Adjust volumes 144
Set ringtones 145
Enhance sound 147
Silence calls & notifications 148
Stop phone from speaking 150
Silence “Hello Moto” during power up 151
Turn off charging sounds 151
Turn touch sounds on/off 151
Hear other notification sounds 151
Notifications 153
Turn notifications on/off 153
Allow notifications to open apps in freeform 155
Control notification sound 155
Control which apps read your notifications 157
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View notification history 158
Gestures 159
Set up the sidebar 159
Change System navigation 159
Use one-handed mode 160
Adjust screenshot settings 161
Customize Power button gesture 161
Turn flashlight on and off 161
Twist phone to open camera 162
Battery 163
Charge phone 163
Extend battery life 163
Prevent overcharging 164
Use Battery Saver mode 165
Show battery percentage in status bar 165
Storage 167
About storage options 167
Manage phone storage 167
Find downloaded files 168
Recover recently deleted files 169
Upload music to cloud 169
Upload photos and videos 169
Scan documents and make copies 170
Location 172
Use location services 172
Accessibility 174
Visual assistance 174
Hearing assistance 177
Dexterity assistance 179
Use accessibility shortcuts 180
Apps 182
Set or change default apps 182
Adjust special app access 182
Passwords & accounts 183
Add or remove accounts 183
Change name & info in your Google account 184
Sync apps with your Google account 184
Control what info Google collects 185
Security & privacy 187
About security 187
Protect against harmful apps 188
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Make sure your phone can be found 188
Lock and unlock phone 189
Set a screen lock 189
Quickly tighten lock screen security 190
Adjust screen lock options 190
Unlock with trusted devices 192
Unlock with your face 193
Unlock at trusted places 195
Keep phone unlocked while it's on you 196
Use fingerprint security 196
More security settings 199
Pin an app screen 199
Protect apps in a secure folder 199
Lock SIM card 202
Privacy 203
Adjust app permissions 203
Control access to your mic and camera 203
Hide passwords 204
Keep Wi-Fi and mobile networks secure 204
Safety & emergency 205
Prepare for emergencies 205
System 207
Languages & input 207
Customize the keyboard 207
Use multiple languages 208
Open apps faster 209
Back up phone 209
Users and guests 211
Share your phone 211
Add, modify, remove users 212
Add or delete guest 213
About phone 214
Record your IMEI number 214
Find legal and product information 214
Fix issues 215
Hardware issues 215
Phone is slow or unstable 215
Phone feels warm or hot 215
Phone won't turn on 216
Phone restarts or crashes 216
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Screen is frozen or won't respond 217
Screen displays wrong colors 217
Call and SIM issues 219
Issues making/receiving calls 219
Issues during calls 220
Battery issues 223
Charging issues 223
Battery drains too fast 224
Bluetooth, Wi-Fi, USB issues 225
Bluetooth issues 225
Wi-Fi issues 227
Can't transfer files or connect to computer 228
Account and sign-in issues 230
Forgot unlock code 230
Can't sign in to Google 230
Account sync issues 230
App issues 232
App or widget issues 232
Camera issues 233
Messaging issues 234
Gmail issues 236
Play Store issues 236
Maintenance procedures 237
Update Android software 237
Reset connections or settings 237
Reset phone 239
Get more help 240
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About your hardware
Hardware diagram
1. Google Assistant button
2. Proximity sensor
3. Earpiece
4. Front camera (Learn more in Camera help.)
5. Microphone
6. Volume button
7. Power button and fingerprint sensor
Set up phone 1

1. Ultra-wide and macro camera
2. Main camera (with ultra-resolution mode)
3. Telephoto camera
4. Audio zoom microphone
5. NFC touchpoint for sharing content or paying with your phone
6. Flash
7. Tray for SIM card
8. USB-C port to charge phone, transfer files, share data connection with tethered devices and use digital
headphones.
9. Microphone
10. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Set up phone 2

Prevent water damage
Your phone is water and splash resistant, but not completely waterproof. Avoid contacting the phone with
water for a long time, and never deliberately immerse the phone in water. Water and splash resistance are
not permanent, and the protection performance may continue to decline due to daily use.
Liquid damage is not covered by your warranty.
To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop, puncture, or scratch your phone, as this could damage the water repellent features.
Insert or remove SIM card
Replace SIM card
1. Insert the tool into the hole in the tray and gently push to pop it out.
2. Insert (gold contacts up) or remove the card.
2. If you’re using two SIMs, turn the tray over. Then insert (gold contacts up) or remove that card.
Set up phone 3

3. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate or resize a SIM, contact your carrier.
Fix an issue
If you’re having problems, try these troubleshooting steps.
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Passwords &
accounts > Add account).
Set up phone 4

Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
Set up phone 5

•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. If your phone has dual SIMs, select the SIM.
5. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
6. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Set up phone 6

Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to. You can rename the SIMs. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
Set up phone 7

2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
4. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
Set up phone 8

To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Set up phone 9

Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
What's new in Android 13?
After upgrading, you'll see the following improvements to the Android operating system and other apps.
More personalization options
Now there are even more ways to make your phone your own. Style your app icons to match your wallpaper
and more.
You can find the options all in one place. Touch & hold a blank space on your home screen and touch
Personalize.
See more info with the clock widget
The Moto Widget widget on your home screen has updated. The expandable Adapt version lets you add and
view more information. Learn more.
To go back to the old version or use a different version:
1. Drag the current widget to the top of the screen and drop it on Remove.
2. Touch & hold the home screen, then touch Widgets > Moto Widget.
3. Drag the version you want to your home screen.
Changes to Settings
Use apps in different languages
You can now set supported apps to use a different language than your phone's default language.
More control over interruptions and privacy
You can now:
•Adjust notification permissions, choosing which notifications you receive.
•Limit photo and video sharing permissions by app.
Gestures
If you want to turn gestures on/off, go to Settings > Gestures (moved from Settings > System > Gestures).
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the
screen.
Swipe right or left to move between home screens.
What’s on the screen
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings and to turn your phone off .
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
5. Navigation bar: Use gestures to move between apps and screens. You can replace the bar with the
navigation icons instead.
6. Folder: Add folders to organize app shortcuts.
Add/remove screens
You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of
an existing page and place it on the new screen.
To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the
last item, the home screen will be removed.
Customize your home screen
Organize it:
Learn the basics 11