Motorola moto G9 PLAY User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google
Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other
product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product speci󶍔cations, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or speci󶍔cations without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Set up voicemail 7
Set up email 7
Prepare for emergencies 9
Make it yours 10
Learn the basics 11
About your home screen 11
About your lock screen 11
New to Android? 13
If this is your 󶍔rst smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen o󶍓 and on 26
Adjust volumes 27
Frequently used tools 29
Turn 󶍕ashlight on and o󶍓 29
Take screenshots 29
Control phone with your voice 30
Get directions to a location 31
Use clock and weather widget 32
Manage time spent on your phone 34
Work with text 37
Use onscreen keyboard 37
Cut, copy, paste text 38
Use voice typing 39
Fill in forms automatically 39
Personalize your phone 41
Home screen 41
Change wallpaper 41
Customize your Favorites tray 41
Moto G9 Power iii

Add widgets, shortcuts, or folders 41
Remove widgets, shortcuts, or folders 44
Remake your home screen with launchers 44
Lock screen 46
Use a screen saver 46
Sounds 47
Set ringtones 47
Enhance sound 48
Avoid interruptions with Do Not Disturb 49
Stop phone from speaking 52
Other sound settings 54
Silence “Hello Moto” during power up 54
Turn o󶍓 charging sounds 54
Apps 55
About your apps 55
View two apps on screen 59
View noti󶍔cations 60
About Moto experiences 61
Enhance your gaming 62
Manage your apps 65
Install or update apps 65
Manage or delete apps 67
Protect against harmful apps 69
Search and browse 70
Search the web 70
Search your phone 72
Browse websites 73
Text messaging 75
About text and multimedia messages 75
Read, send, manage text messages 75
Add attachments 77
Save attachments from text message 78
Turn group messaging on or o󶍓 79
Change default messaging app 79
Control noti󶍔cations for text messages 79
Change text message reply to incoming calls 80
Get text messages on your computer 80
Email 82
Read, send, manage emails 82
View email attachments 83
Preview inboxes from home screen 84
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Add email signature 84
Control email noti󶍔cations 84
Calendar app 86
About the calendar 86
Find calendar events 86
Create and manage events 87
Control noti󶍔cations for calendar events 87
Clock app 89
Set alarms 89
Use timer or stopwatch 89
Set date and time 91
Photos app 93
Share photos and videos 93
Upload photos and videos 93
Calls, contacts, voicemail 95
Phone calls 95
Answer calls 95
Make calls 96
During a call 97
Make video calls 99
Make conference calls 99
Block calls and texts 99
Turn call waiting on and o󶍓 100
View and delete call history 101
Make emergency call from locked phone 102
Contacts 104
Add contacts 104
Edit or delete contacts 105
Star your favorite contacts 106
Sort contacts 106
Share contacts 107
Voicemail 109
Use voicemail 109
Send all calls from contact to voicemail 110
Music 111
Listen to radio 111
Listen to music 112
Transfer music 󶍔les 113
Connect a MIDI device 114
Battery 115
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Charge phone 115
Extend battery life 115
Use Battery Saver mode 116
Show battery percentage in status bar 117
Storage 118
About storage options 118
Manage phone storage 118
Manage SD card 119
Find downloaded 󶍔les 120
Recover recently deleted 󶍔les 121
Upload music to cloud 121
Upload photos and videos 121
Scan documents and make copies 122
Network and internet 124
Connect to Wi-Fi networks 124
Use Airplane mode 125
Control data usage 126
Share your internet connection 127
Connect to VPNs 129
Connected devices 131
Connect with Bluetooth™ 131
Connect with Wi-Fi Direct 133
Tap & pay with NFC 133
Share or receive with NFC 134
Cast screen or media to TV 135
Share 󶍔les and links with nearby Android phones 136
Transfer 󶍔les between phone and computer (USB) 138
Print from your phone 139
About wireless sharing 140
Other settings 143
Apps & noti󶍔cations 143
Change app settings 143
Choose how apps notify you 144
Display 147
Adjust screen brightness 147
Adjust screen colors at night 147
Change display style 147
Use Dark theme 148
Show apps full screen 148
See Peek Display noti󶍔cations 149
Change screen timeout 150
Stop automatic rotation 151
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Choose color mode 151
Change font and display size 151
Set lock screen preferences 152
Adjust screenshot settings 153
Location 154
Use location services 154
Security 156
About security 156
Protect against harmful apps 157
Be ready to 󶍔nd a lost phone 157
Lock and unlock phone 158
Set screen lock 158
Adjust lock options 159
Unlock with trusted devices 159
Unlock with your face 160
Unlock at trusted places 162
Keep phone unlocked while it's on you 163
Use 󶍔ngerprint security 163
Pin your screen 165
Lock SIM card 166
Accounts 167
Add or remove accounts 167
Change name & info in your Google account 168
Sync apps with your Google account 168
Control what info Google collects 169
Accessibility 171
Visual assistance 171
Hearing assistance 173
Dexterity assistance 175
Use accessibility shortcuts 176
System 177
Languages & input 177
Customize the keyboard 177
Use multiple languages 178
Open apps faster with Adaptive performance 179
Gestures 180
Customize Power button gesture 180
Change System navigation 180
Swipe 󶍔ngerprint for noti󶍔cations 180
Turn 󶍕ashlight on and o󶍓 180
Twist phone to open camera 181
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Back up phone 181
Users and guests 183
Share your phone 183
Add, modify, remove users 184
Add or delete guest 185
About phone 186
Record your IMEI number 186
Find legal and product information 186
Fix a problem 187
Hardware issues 187
Phone is slow or unstable 187
Phone feels warm or hot 187
Phone won't turn on 188
Phone restarts or crashes 188
Screen is frozen or won't respond 189
Screen displays wrong colors 189
SD card problems 190
Call and SIM issues 193
Problems making/receiving calls 193
Problems during calls 195
Battery issues 198
Charging problems 198
Battery drains too fast 198
Bluetooth, Wi-Fi, USB issues 200
Bluetooth problems 200
Wi-Fi problems 202
Can't transfer 󶍔les or connect to computer 203
Account and sign-in issues 205
Forgot unlock code 205
Can't sign in to Google 205
Account sync issues 205
App issues 207
App or widget problems 207
Camera problems 208
Messaging problems 209
Gmail problems 211
Play Store problems 211
Maintenance procedures 212
Update Android software 212
Reset Wi-Fi, cellular data, and Bluetooth 212
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Reset phone 213
Get more help 214
Moto G9 Power ix

About your hardware
Hardware diagram
1. Google Assistant button
2. Tray for SIM and SD card
3. Front camera (To learn more, read help in Camera app.)
4. Proximity sensor
5. Microphone
6. Earpiece
7. Headset jack
8. Volume up/down button
9. Power button
Set up phone 1