Motorola edge20 User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM card 3
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 7
Prepare for emergencies 9
Make it yours 10
Learn the basics 11
About your home screen 11
About your lock screen 12
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 29
Adjust volumes 29
Frequently used tools 32
Turn flashlight on and off 32
Take screenshots 32
Create GIFs 34
Record your screen 34
Control phone with your voice 36
Get directions to a location 37
Use clock and weather widget 37
Manage time spent on your phone 40
Work with text 43
Use onscreen keyboard 43
Cut, copy, paste text 44
Use voice typing 45
Fill in forms automatically 45
Personalize your phone 46
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Home screen 46
Change wallpaper 46
Customize the app tray 46
Customize your Favorites tray 47
Add widgets, shortcuts, or folders 47
Remove widgets, shortcuts, or folders 50
Adjust other home settings 50
Remake your home screen with launchers 51
Lock screen 53
Use a screen saver 53
Sounds 54
Set ringtones 54
Enhance sound 55
Avoid interruptions with Do Not Disturb 56
Stop phone from speaking 59
Other sound settings 60
Silence “Hello Moto” during power up 60
Turn off charging sounds 60
Apps 61
About your apps 61
View two apps on screen 66
View notifications 67
About Moto experiences 68
Focus on gaming 69
Manage your apps 73
Install or update apps 73
Manage or delete apps 75
Protect against harmful apps 77
Search and browse 79
Search the web 79
Search your phone 80
Browse websites 81
Text messaging 83
About text and multimedia messages 83
Read, send, manage text messages 83
Add attachments 86
Save attachments from text message 87
Turn group messaging on or off 87
Change default messaging app 87
Control notifications for text messages 87
Change text message reply to incoming calls 88
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Get text messages on your computer 88
Email 90
Read, send, manage emails 90
View email attachments 91
Preview inboxes from home screen 92
Add email signature 92
Control email notifications 92
Calendar app 94
About the calendar 94
Find calendar events 94
Create and manage events 95
Control notifications for calendar events 95
Clock app 97
Set alarms 97
Use timer or stopwatch 97
Set date and time 98
Photos app 100
Share photos and videos 100
Upload photos and videos 100
Calls, contacts, voicemail 102
Phone calls 102
Answer calls 102
Make calls 103
During a call 105
Make video calls 106
Make conference calls 106
Make calls over Wi-Fi 106
Block calls and texts 108
Turn call waiting on and off 109
View and delete call history 109
Make emergency call from locked phone 111
Contacts 112
Add contacts 112
Edit or delete contacts 113
Star your favorite contacts 114
Sort contacts 114
Share contacts 115
Voicemail 116
Use voicemail 116
Send all calls from contact to voicemail 117
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Music 118
Listen to music 118
Transfer music files 119
Connect a MIDI device 120
Battery 121
Charge phone 121
Extend battery life 121
Prevent overcharging 123
Use Battery Saver mode 123
Show battery percentage in status bar 124
Storage 125
About storage options 125
Manage phone storage 125
Find downloaded files 126
Recover recently deleted files 127
Upload music to cloud 127
Upload photos and videos 127
Scan documents and make copies 128
Network and internet 130
Connect to Wi‑Fi networks 130
Use Airplane mode 131
Control data usage 131
Share your internet connection 133
Connect to VPNs 136
Connected devices 137
Connect with Bluetooth 137
Connect with Wi-Fi Direct 139
Make contactless payments 139
Share or receive with NFC 140
Share files and links with nearby Android phones 141
Transfer files between phone and computer (USB) 142
Ready For 145
About Ready For 145
Use phone with PC 145
Use phone with display 148
Set up phone for external display 148
Use Mobile desktop 150
Video calls and recording 151
Play mobile games on external display 153
Cast screen or media to TV 154
Print from your phone 156
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About wireless sharing 157
Other settings 160
Apps & notifications 160
Change app settings 160
Choose how apps notify you 161
Display 165
Adjust screen brightness 165
Use Dark theme 165
Adjust colors at night 165
Stop screen flicker 166
Change display style 166
Show apps full screen 167
See Peek Display notifications 167
Change screen timeout 169
Stop automatic rotation 170
Choose color mode 170
Adjust refresh rate 170
Change font and display size 171
Set recording options 171
Set lock screen preferences 172
Location 173
Use location services 173
Security 175
About security 175
Protect against harmful apps 176
Be ready to find a lost phone 176
Lock and unlock phone 177
Set screen lock 177
Adjust lock options 178
Unlock with trusted devices 179
Unlock with your face 180
Unlock at trusted places 181
Keep phone unlocked while it's on you 182
Use fingerprint security 182
Pin an app screen 184
Lock SIM card 185
Accounts 186
Add or remove accounts 186
Change name & info in your Google account 187
Sync apps with your Google account 187
Control what info Google collects 188
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Accessibility 190
Visual assistance 190
Hearing assistance 192
Use accessibility shortcuts 194
System 196
Languages & input 196
Customize the keyboard 196
Use multiple languages 197
Open apps faster 198
Gestures 199
Set Power button gesture 199
Change System navigation 199
Turn flashlight on and off 200
Twist phone to open camera 200
Adjust screenshot settings 201
Back up phone 201
Users and guests 203
Share your phone 203
Add, modify, remove users 204
Add or delete guest 205
About phone 206
Record your IMEI number 206
Find legal and product information 206
Fix a problem 207
Hardware issues 207
Phone is slow or unstable 207
Phone feels warm or hot 207
Phone won't turn on 208
Phone restarts or crashes 208
Screen is frozen or won't respond 209
Screen displays wrong colors 210
Call and SIM issues 211
Problems making/receiving calls 211
Problems during calls 212
Battery issues 215
Charging problems 215
Battery drains too fast 216
Bluetooth, Wi-Fi, USB issues 217
Bluetooth problems 217
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Wi-Fi problems 219
Can't transfer files or connect to computer 220
Account and sign-in issues 222
Forgot unlock code 222
Can't sign in to Google 222
Account sync issues 222
App issues 224
App or widget problems 224
Camera problems 225
Messaging problems 226
Gmail problems 228
Play Store problems 228
Maintenance procedures 229
Update Android software 229
Reset Wi-Fi, cellular data, and Bluetooth 229
Reset phone 230
Get more help 231
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About your hardware
Hardware diagram
1. Google Assistant button
2. Microphone
3. Proximity sensor
4. Front camera (Learn more in Camera help.)
5. Earpiece
6. Volume up/down button
7. Power button and fingerprint sensor
Set up phone 1

1. Telephoto camera
2. Main camera
3. Ultra-wide and macro camera
4. Audio zoom microphone
5. NFC touchpoint for sharing content or paying with your phone
6. Flash
7. Tray for SIM card
8. USB-C port for charging, transferring files, sharing connection with tethered devices , headphone jack
for USB-C headphones or adapter
9. Microphone
10. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Set up phone 2

Insert or remove SIM card
Replace SIM card
1. Insert the tool into the hole in the tray and gently push to pop it out.
2. Insert (gold contacts up) or remove the card.
2. If you’re using two SIMs, turn the tray over. Then insert (gold contacts up) or remove that card.
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
3. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Set up phone 3

Fix a problem
If you’re having problems, try these troubleshooting steps.
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
Set up phone 4

4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import, then select the SIM and touch OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
5. Select the contacts to import and touch Import.
Set up phone 5

Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to. You can rename the SIMs. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
Set up phone 6

3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. If you have two SIM cards, touch the SIM for the account to change.
3. Touch Voicemail.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
Set up phone 7

•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Set up phone 8

Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency call below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
Set up phone 9

3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the
screen.
Swipe right or left to move between home screens.
What’s on the screen
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. App list: Swipe up from the bottom of the screen to see the list of all your apps. If you don’t see this,
add the app tray.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation bar: Use gestures to move between apps and screens. You can replace the bar with the
navigation icons instead.
7. Folder: Add folders to organize app shortcuts.
Add/remove screens
You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of
an existing page and place it on the new screen.
To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the
last item, the home screen will be removed.
Learn the basics 11