Motorola Moto G User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Set up voicemail 6
Set up email 6
Prepare for emergencies 8
Make it yours 9
Learn the basics 10
About your home screen 10
About your lock screen 11
What's new in Android 11? 12
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Move between apps and screens 25
Use quick settings 26
Turn screen off and on 29
Adjust volumes 30
Frequently used tools 32
Turn flashlight on and off 32
Take screenshots 32
Create GIFs 34
Control phone with your voice 34
Get directions to a location 35
Use clock and weather widget 36
Manage time spent on your phone 38
Work with text 41
Use onscreen keyboard 41
Cut, copy, paste text 42
Use voice typing 43
Fill in forms automatically 43
Personalize your phone 44
Home screen 44
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Change wallpaper 44
Customize the app tray 44
Customize your Favorites tray 45
Add widgets, shortcuts, or folders 45
Remove widgets, shortcuts, or folders 48
Adjust other home settings 48
Remake your home screen with launchers 49
Lock screen 51
Use a screen saver 51
Sounds 52
Set ringtones 52
Enhance sound 53
Avoid interruptions with Do Not Disturb 54
Stop phone from speaking 57
Other sound settings 59
Silence “Hello Moto” during power up 59
Turn off charging sounds 59
Apps 60
About your apps 60
View two apps on screen 65
View notifications 66
About Moto experiences 67
Focus on gaming 68
Manage your apps 72
Install or update apps 72
Manage or delete apps 74
Protect against harmful apps 76
Search and browse 78
Search the web 78
Search your phone 79
Browse websites 80
Text messaging 82
About text and multimedia messages 82
Read, send, manage text messages 82
Add attachments 85
Save attachments from text message 85
Turn group messaging on or off 86
Change default messaging app 86
Control notifications for text messages 86
Change text message reply to incoming calls 87
Get text messages on your computer 87
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Email 89
Read, send, manage emails 89
View email attachments 90
Preview inboxes from home screen 91
Add email signature 91
Control email notifications 91
Calendar app 93
About the calendar 93
Find calendar events 93
Create and manage events 94
Control notifications for calendar events 94
Clock app 96
Set alarms 96
Use timer or stopwatch 96
Set date and time 98
Photos app 100
Share photos and videos 100
Upload photos and videos 100
Calls, contacts, voicemail 102
Phone calls 102
Answer calls 102
Make calls 104
During a call 105
Make video calls 107
Make conference calls 107
Block calls and texts 107
Turn call waiting on and off 108
View and delete call history 109
Make emergency call from locked phone 110
Contacts 111
Add contacts 111
Edit or delete contacts 112
Star your favorite contacts 113
Sort contacts 113
Share contacts 114
Voicemail 116
Use voicemail 116
Send all calls from contact to voicemail 117
Music 118
Listen to radio 118
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Listen to music 119
Transfer music files 120
Connect a MIDI device 121
Battery 122
Charge phone 122
Extend battery life 122
Use Battery Saver mode 123
Show battery percentage in status bar 124
Storage 125
About storage options 125
Manage phone storage 125
Manage SD card 126
Find downloaded files 127
Recover recently deleted files 128
Upload music to cloud 128
Upload photos and videos 129
Scan documents and make copies 129
Network and internet 131
Connect to Wi‑Fi networks 131
Use Airplane mode 132
Control data usage 132
Share your internet connection 134
Connect to VPNs 137
Connected devices 138
Connect with Bluetooth 138
Connect with Wi-Fi Direct 140
Share files and links with nearby Android phones 140
Transfer files between phone and computer (USB) 141
Cast screen or media to TV 143
Print from your phone 145
About wireless sharing 145
Other settings 149
Apps & notifications 149
Change app settings 149
Choose how apps notify you 150
Display 154
Adjust screen brightness 154
Use Dark theme 154
Change display style 154
Show apps full screen 155
See Peek Display notifications 156
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Change screen timeout 157
Stop automatic rotation 157
Choose color mode 158
Change font and display size 158
Set lock screen preferences 159
Adjust screenshot settings 159
Location 161
Use location services 161
Security 163
About security 163
Protect against harmful apps 164
Be ready to find a lost phone 164
Lock and unlock phone 165
Set screen lock 165
Adjust lock options 166
Unlock with trusted devices 167
Unlock with your face 168
Unlock at trusted places 169
Keep phone unlocked while it's on you 170
Use fingerprint security 170
Pin an app screen 172
Lock SIM card 173
Accounts 174
Add or remove accounts 174
Change name & info in your Google account 175
Sync apps with your Google account 175
Control what info Google collects 176
Accessibility 178
Visual assistance 178
Hearing assistance 180
Use accessibility shortcuts 182
System 184
Languages & input 184
Customize the keyboard 184
Use multiple languages 185
Open apps faster 186
Gestures 187
Set Power button gesture 187
Change System navigation 187
Turn flashlight on and off 188
Twist phone to open camera 188
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Back up phone 189
Users and guests 191
Share your phone 191
Add, modify, remove users 192
Add or delete guest 193
About phone 194
Record your IMEI number 194
Find legal and product information 194
Fix a problem 195
Hardware issues 195
Phone is slow or unstable 195
Phone feels warm or hot 195
Phone won't turn on 196
Phone restarts or crashes 196
Screen is frozen or won't respond 197
Screen displays wrong colors 198
SD card problems 198
Call and SIM issues 201
Problems making/receiving calls 201
Problems during calls 202
Battery issues 205
Charging problems 205
Battery drains too fast 205
Bluetooth, Wi-Fi, USB issues 207
Bluetooth problems 207
Wi-Fi problems 209
Can't transfer files or connect to computer 210
Account and sign-in issues 212
Forgot unlock code 212
Can't sign in to Google 212
Account sync issues 212
App issues 214
App or widget problems 214
Camera problems 215
Messaging problems 216
Gmail problems 218
Play Store problems 218
Maintenance procedures 219
Update Android software 219
Reset Wi-Fi, cellular data, and Bluetooth 219
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Reset phone 220
Get more help 221
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Front camera (Learn more in Camera help.)
3. Proximity sensor
4. Earpiece
5. Microphone
6. Headset jack
7. Volume up/down button
8. Power button and fingerprint sensor
Set up phone 1