Motorola moto E6i User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 27
Adjust volumes 28
Frequently used tools 30
Turn flashlight on and off 30
Control phone with your voice 30
Get directions to a location 30
Use clock and weather widget 31
Manage time spent on your phone 32
Work with text 35
Use onscreen keyboard 35
Cut, copy, paste text 36
Use voice typing 37
Fill in forms automatically 37
Personalize your phone 38
Home screen 38
Change wallpaper 38
Customize your Favorites tray 38
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Add shortcuts or folders 38
Remove shortcuts or folders 39
Remake your home screen with launchers 39
Lock screen 41
Use a screen saver 41
Sounds 42
Set ringtones 42
Avoid interruptions with Do Not Disturb 43
Stop phone from speaking 46
Other sound settings 48
Silence “Hello Moto” during power up 48
Turn off charging sounds 48
Apps 49
About your apps 49
View notifications 53
Manage your apps 55
Install or update apps 55
Manage or delete apps 57
Protect against harmful apps 59
Search and browse 60
Search the web 60
Search your phone 61
Browse websites 62
Text messaging 64
About text and multimedia messages 64
Read, send, manage text messages 64
Add attachments 66
Save attachments from text message 67
Turn group messaging on or off 67
Change default messaging app 68
Control notifications for text messages 68
Change text message reply to incoming calls 68
Email 70
Read, send, manage emails 70
View email attachments 71
Add email signature 72
Control email notifications 72
Calendar app 73
About the calendar 73
Find calendar events 73
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Create and manage events 74
Control notifications for calendar events 74
Clock app 76
Set alarms 76
Use timer or stopwatch 76
Set date and time 77
Calls, contacts, voicemail 79
Phone calls 79
Answer calls 79
Make calls 80
During a call 81
Make video calls 82
Make conference calls 83
Block calls and texts 83
Turn call waiting on and off 84
View and delete call history 85
Make emergency call from locked phone 86
Contacts 87
Add contacts 87
Edit or delete contacts 88
Star your favorite contacts 89
Sort contacts 89
Share contacts 90
Voicemail 92
Use voicemail 92
Send all calls from contact to voicemail 93
Photos and videos 94
Take photos 94
Take screenshots 96
Record videos 96
Adjust photography settings 97
Adjust other camera settings 99
Delete photos and videos 100
Edit photos and videos 100
Find, share, upload 102
Find photos and videos 102
Share photos and videos 103
About wireless sharing 103
Upload photos and videos 105
Music 107
Listen to radio 107
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Listen to music 108
Transfer music files 109
Connect a MIDI device 110
Battery 111
Charge phone 111
Extend battery life 111
Use Battery Saver mode 112
Show battery percentage in status bar 113
Storage 114
About storage options 114
Manage phone storage 114
Manage SD card 115
Find downloaded files 117
Recover recently deleted files 118
Upload music to cloud 118
Scan documents and make copies 119
Network and internet 120
Connect to Wi‑Fi networks 120
Use Airplane mode 121
Control data usage 122
Share your internet connection 123
Connect to VPNs 126
Connected devices 128
Connect with Bluetooth™ 128
Connect with Wi-Fi Direct 130
Cast screen or media to TV 130
Share files and links with nearby Android phones 132
Transfer files between phone and computer (USB) 133
Print from your phone 135
Other settings 136
Apps & notifications 136
Change app settings 136
Choose how apps notify you 137
Display 140
Adjust screen brightness 140
Adjust screen colors at night 140
Use Dark theme 140
Change screen timeout 141
Stop automatic rotation 141
Choose color mode 141
Change font and display size 142
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Set lock screen preferences 142
Adjust screenshot settings 143
Location 144
Use location services 144
Security 146
About security 146
Protect against harmful apps 147
Be ready to find a lost phone 147
Lock and unlock phone 148
Set screen lock 148
Adjust lock options 149
Unlock with trusted devices 150
Unlock at trusted places 151
Keep phone unlocked while it's on you 152
Use fingerprint security 152
Pin your screen 154
Lock SIM card 155
Accounts 156
Add or remove accounts 156
Change name & info in your Google account 157
Sync apps with your Google account 157
Control what info Google collects 158
Accessibility 160
Visual assistance 160
Hearing assistance 162
Dexterity assistance 162
Use accessibility shortcuts 163
System 165
Languages & input 165
Customize the keyboard 165
Use multiple languages 166
Gestures 168
Change System navigation 168
Turn flashlight on and off 168
Flip to silence 168
Back up phone 168
About phone 170
Record your IMEI number 170
Find legal and product information 170
Fix a problem 171
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Hardware issues 171
Phone is slow or unstable 171
Phone feels warm or hot 171
Phone won't turn on 172
Phone restarts or crashes 172
Screen is frozen or won't respond 173
Screen displays wrong colors 174
SD card problems 174
Call and SIM issues 177
Problems making/receiving calls 177
Problems during calls 178
Battery issues 181
Charging problems 181
Battery drains too fast 181
Bluetooth, Wi-Fi, USB issues 182
Bluetooth problems 182
Wi-Fi problems 184
Can't transfer files or connect to computer 185
Account and sign-in issues 187
Forgot unlock code 187
Can't sign in to Google 187
Account sync issues 187
App issues 189
App problems 189
Camera problems 190
Messaging problems 191
Gmail problems 193
Play Store problems 193
Maintenance procedures 194
Update Android software 194
Reset Wi-Fi, cellular data, and Bluetooth 194
Reset phone 195
Get more help 196
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Earpiece
4. Front camera
5. Proximity sensor and notification light
•Blinking green (phone on) = unseen notifications
•Solid red (phone on) = low battery
•Solid red (phone off) = charging but battery is too low to power the screen
•Solid green (phone off) = fully charged
6. Volume up/down button
7. Power button
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1. LED flash
2. Depth camera
3. Main camera
4. Fingerprint sensor
5. Microphone
6. Micro USB port for charging, transferring files, sharing connection with tethered devices.
7. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Prevent water damage
Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do
not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth.
Water damage is not covered by your warranty.
To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
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•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop or puncture your phone, as this could damage the water repellent features.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
The type to buy depends on how you'll format the card:
•Portable storage (can use card in different devices): A Class 2, 4, or 6 card is sufficient.
•Internal storage (card used only by phone): Use a high speed card such as UHS-1 type for best
performance. Class 2, 4, or 6 cards are slower than your phone’s internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the differences between portable storage and internal storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
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3. Insert or remove the cards as needed.
To use an SD card with one SIM card:
To use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
4. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
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SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Go Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
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6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import > SIM card > OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
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Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
1. Go to Settings > Network & internet > SIM cards.
2. Select options:
•Touch Mobile data and select a SIM.
•Touch Allow calls and either assign a SIM or touch Ask every time.
•Touch SMS and select a SIM.
You can also touch & hold in quick settings to switch between SIMs for mobile data.
Change SIM names and color
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
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2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have dual SIMS, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
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•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen display.
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2. Touch Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
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Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
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About your home screen
You see the home screen when you turn on and unlock your phone or touch .
You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge
of an existing page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
Note: If you don't use these buttons often, they may shrink to dots or fade away, depending on the
current app. To bring them back, touch their location.
7. Folder: Add folders to organize app shortcuts.
If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less
drastic renovation, just change the wallpaper.
Learn the basics 12