Motorola moto g71 User manual

User Guide

© 2022 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM card 3
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 15
If this is your first smartphone 15
If you had an iPhone 16
About your Google account 17
Status bar icons 18
Phone terms you should know 22
Get around on your phone 24
Learn gestures 24
Move between apps and screens 25
Use quick settings 26
Turn screen off and on 29
Capture your screen 31
Take screenshots 31
Record your screen 32
Create GIFs 34
Discover useful tools 35
Turn flashlight on and off 35
Control phone with your voice 35
Get directions to a location 36
Use clock and weather widget 37
Manage time spent on your phone 39
Work with text 42
Use onscreen keyboard 42
Cut, copy, paste text 43
Use voice typing 44
Fill in forms automatically 44
Personalize your phone 45
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Home screen 45
Change wallpaper 45
Customize the app tray 45
Customize your Favorites tray 46
Use widgets, shortcuts, or folders 46
Adjust other home settings 50
Remake your home screen with launchers 51
Lock screen 52
Use a screen saver 52
Use apps 53
About your apps 53
View two apps on screen 58
View notifications 59
About Moto experiences 61
Focus on gaming 62
Manage your apps 66
Install or update apps 66
Manage or delete apps 68
Protect against harmful apps 70
Search and browse 72
Search the web 72
Search your phone 73
Browse websites 74
Text messaging 76
About text and multimedia messages 76
Read, send, manage text messages 76
Add attachments 79
Save attachments from text message 80
Turn group messaging on or off 80
Change default messaging app 80
Control notifications for text messages 80
Change text message reply to incoming calls 81
Get text messages on your computer 81
Email 83
Read, send, manage emails 83
View email attachments 84
Preview inboxes from home screen 85
Add email signature 85
Control email notifications 85
Calendar app 87
About the calendar 87
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Find calendar events 87
Create and manage events 88
Control notifications for calendar events 88
Clock app 90
Set alarms 90
Use timer or stopwatch 90
Set date and time 91
Photos app 93
Share photos and videos 93
Upload photos and videos 93
Contacts, calls, voicemail 95
Contacts 95
Add contacts 95
Edit or delete contacts 96
Star your favorite contacts 97
Sort contacts 97
Share contacts 98
Phone calls 99
Answer calls 99
Make calls 100
During a call 102
Make video calls 103
Make conference calls 103
Make calls over Wi-Fi 103
Block calls and texts 104
Turn call waiting on and off 106
View and delete call history 106
Make emergency call from locked phone 108
Voicemail 109
Use voicemail 109
Send all calls from contact to voicemail 110
Music 111
Listen to radio 111
Listen to music 112
Transfer music files 113
Connect a MIDI device 114
Settings 115
Network and internet 115
Connect to Wi‑Fi networks 115
Use Airplane mode 116
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Control data usage 116
Share your internet connection 118
Connect to VPNs 121
Connected devices 122
Connect with Bluetooth 122
Connect with Wi-Fi Direct 124
Make contactless payments 124
Share or receive with NFC 125
Share files and links with nearby Android phones 126
Transfer files between phone and computer (USB) 127
Cast screen or media to TV 129
Print from your phone 131
About wireless sharing 131
Apps & notifications 135
Change app settings 135
View notification history 136
Choose how apps notify you 136
Battery 140
Charge phone 140
Extend battery life 140
Prevent overcharging 142
Use Battery Saver mode 142
Show battery percentage in status bar 143
Storage 144
About storage options 144
Manage phone storage 144
Find downloaded files 145
Recover recently deleted files 146
Upload music to cloud 146
Upload photos and videos 146
Scan documents and make copies 147
Sound & vibration 149
Adjust volumes 149
Set ringtones 151
Enhance sound 152
Avoid interruptions with Do Not Disturb 153
Stop phone from speaking 156
Silence “Hello Moto” during power up 156
Turn off charging sounds 156
Display 157
Adjust screen brightness 157
Use Dark theme 157
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Adjust colors at night 157
Change display style 158
Show apps full screen 159
See Peek Display notifications 159
Change screen timeout 161
Stop automatic rotation 162
Choose color mode 162
Change font and display size 162
Set recording options 163
Set lock screen preferences 163
Accessibility 165
Visual assistance 165
Hearing assistance 167
Use accessibility shortcuts 169
Security 171
About security 171
Protect against harmful apps 172
Be ready to find a lost phone 172
Lock and unlock phone 173
Set screen lock 173
Adjust lock options 174
Unlock with trusted devices 175
Unlock with your face 176
Unlock at trusted places 177
Keep phone unlocked while it's on you 178
Use fingerprint security 178
Pin an app screen 180
Lock SIM card 181
Location 182
Use location services 182
Accounts 184
Add or remove accounts 184
Change name & info in your Google account 185
Sync apps with your Google account 185
Control what info Google collects 186
System 188
Languages & input 188
Customize the keyboard 188
Use multiple languages 189
Open apps faster 190
Gestures 191
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Open camera with Power button 191
Change System navigation 191
Swipe fingerprint for notifications 191
Turn flashlight on and off 191
Twist phone to open camera 192
Adjust screenshot settings 192
Back up phone 193
Users and guests 194
Share your phone 194
Add, modify, remove users 195
Add or delete guest 196
About phone 197
Record your IMEI number 197
Find legal and product information 197
Fix issues 198
Hardware issues 198
Phone is slow or unstable 198
Phone feels warm or hot 198
Phone won't turn on 199
Phone restarts or crashes 199
Screen is frozen or won't respond 200
Screen displays wrong colors 201
Call and SIM issues 202
Problems making/receiving calls 202
Problems during calls 203
Battery issues 206
Charging problems 206
Battery drains too fast 207
Bluetooth, Wi-Fi, USB issues 208
Bluetooth problems 208
Wi-Fi problems 210
Can't transfer files or connect to computer 211
Account and sign-in issues 213
Forgot unlock code 213
Can't sign in to Google 213
Account sync issues 213
App issues 215
App or widget problems 215
Camera problems 216
Messaging problems 217
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Gmail problems 218
Play Store problems 219
Maintenance procedures 220
Update Android software 220
Reset Wi-Fi, cellular data, and Bluetooth 220
Reset phone 221
Get more help 222
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About your hardware
Hardware diagram
1. Tray for SIM card
2. Earpiece
3. Front camera (Learn more in Camera help.)
4. Microphone
5. Proximity sensor
6. Google Assistant button
7. Volume up/down button
8. Power button
Set up phone 1

1. Macro camera
2. Main camera
3. Ultra-wide and depth camera
4. Flash
5. NFC touchpoint for sharing content or paying with your phone
6. Fingerprint sensor
7. Headset jack
8. USB-C port for charging, transferring files, sharing connection with tethered devices.
9. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Set up phone 2

Insert or remove SIM card
Insert or replace cards
1. Insert the tool into the hole in the tray and gently push to pop it out.
2. Insert or remove the cards as needed.
To use one SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
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3. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
If you’re having problems, try these troubleshooting steps.
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
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6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
Set up phone 5

•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch your profile icon > > Import, then select the SIM and touch OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
5. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
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4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to. You can rename the SIMs. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
4. Touch Advanced Settings.
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5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
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2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency call below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
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3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
Set up phone 10

•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 11