Motorola Moto G73 User manual

User Guide
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© 2023 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
This product supports digital video coding under certain versions of HEVC (High Efficiency Video Coding)
standard and is covered by patents at patentlist.accessadvance.com.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
To read this help on your phone, go to Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up family safe space 8
Set up voicemail 9
Set up email 9
Make it yours 11
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 20
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 29
Turn off phone 29
Capture your screen 30
Take screenshots 30
Record your screen 31
Create GIFs from video 33
Discover useful tools 34
Turn flashlight on and off 34
Scan QR codes 34
Record audio notes 34
Control phone with your voice 36
Get directions to a location 37
Use clock and weather widget 38
Manage time spent on your phone 40
Work with text 44
Use onscreen keyboard 44
Cut, copy, paste text 45
Use voice typing 46
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Fill in forms automatically 46
Personalize your phone 47
Home screen 47
Change wallpaper 47
Customize your Favorites tray 47
Use widgets, shortcuts, or folders 48
Arrange apps and control icon's look 51
Allow or prevent home screen rotation 52
Remove Google feed 52
Remake your home screen with launchers 53
Lock screen 54
Use a screen saver 54
Use apps 55
Open, close, switch apps 55
View two apps on screen 56
View notifications 57
About preloaded apps 58
About the Moto app 64
Focus on gaming 65
Get, delete, manage apps 68
Install or update apps 68
Manage or delete apps 70
Protect against harmful apps 73
Search and browse 74
Search the web 74
Search your phone 76
Browse websites 76
Text messaging 78
About text and multimedia messages 78
Read, send messages 78
Manage, delete messages 81
Change default messaging app 83
Change text message reply to incoming calls 83
Get text messages on your computer 83
Email 85
Read, send, manage emails 85
View email attachments 86
Preview inboxes from home screen 87
Add email signature 87
Control email notifications 87
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Calendar app 89
About the calendar 89
Find calendar events 89
Create and manage events 90
Control notifications for calendar events 91
Clock app 92
Set alarms 92
Use timer or stopwatch 93
Set date and time 94
Photos app 96
Share photos and videos 96
Upload photos and videos 96
Contacts, calls, voicemail 98
Contacts 98
Add contacts 98
Edit or delete contacts 99
Star your favorite contacts 100
Sort contacts 100
Share contacts 101
Phone calls 103
Answer calls 103
Make calls 104
During a call 106
Make video calls 107
Make conference calls 107
Make calls over Wi-Fi 108
Block calls and texts 109
Turn call waiting on and off 111
View and delete call history 111
Make emergency call from locked phone 113
Voicemail 114
Use voicemail 114
Music 116
Listen to radio 116
Listen to music 117
Transfer music files 118
Connect a MIDI device 119
Settings 120
Network and internet 120
Connect to Wi‑Fi networks 120
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Connect with Wi-Fi Direct 121
Use Airplane mode 122
Control data usage 122
Share your internet connection 123
Add a Private DNS service 127
Connected devices 128
Connect with Bluetooth 128
Make contactless payments 129
Share or receive with NFC 130
Share files and links with nearby Android phones 131
Transfer files between phone and computer (USB) 133
Change USB preferences 134
Cast screen or media to TV 135
Print from your phone 137
About wireless sharing 138
Display 141
Adjust screen brightness 141
Use Dark theme 141
Adjust colors at night 141
Choose color mode 142
Show apps full screen 143
See Peek Display notifications 143
Change screen timeout 144
Stop automatic rotation 145
Change text and icon size 145
Set recording options 146
Set lock screen preferences 146
Sound & vibration 148
Adjust volumes 148
Set ringtones 149
Enhance sound 151
Silence calls & notifications 152
Stop phone from speaking 154
Silence “Hello Moto” during power up 155
Turn off charging sounds 155
Turn touch sounds on/off 155
Hear other notification sounds 156
Notifications 157
Turn notifications on/off 157
Allow notifications to open apps in freeform 159
Control notification sound 159
Control which apps read your notifications 161
View notification history 162
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Gestures 163
Set up the sidebar 163
Change System navigation 163
Use one-handed mode 165
Tap to turn screen on/off 166
Adjust screenshot settings 166
Customize Power button gesture 166
Double-tap back for shortcut 167
Turn flashlight on and off 167
Twist phone to open camera 167
Battery 169
Charge phone 169
Extend battery life 169
Prevent overcharging 170
Use Battery Saver mode 171
Show battery percentage in status bar 171
Storage 172
About storage options 172
Manage phone storage 172
Manage SD card 173
Find downloaded files 174
Recover recently deleted files 175
Upload music to cloud 175
Upload photos and videos 176
Scan documents and make copies 177
Location 178
Use location services 178
Accessibility 181
Visual assistance 181
Hearing assistance 184
Dexterity assistance 186
Use accessibility shortcuts 187
Apps 189
Set or change default apps 189
Adjust special app access 189
Passwords & accounts 190
Add or remove accounts 190
Change name & info in your Google account 191
Sync apps with your Google account 191
Control what info Google collects 192
Security 194
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About security 194
Protect against harmful apps 195
Make sure your phone can be found 195
Lock and unlock phone 196
Set a screen lock 196
Quickly tighten lock screen security 197
Adjust screen lock options 197
Unlock with trusted devices 199
Unlock with your face 200
Unlock at trusted places 202
Keep phone unlocked while it's on you 203
Use fingerprint security 203
More security settings 206
Pin an app screen 206
Protect apps in a secure folder 206
Lock SIM card 209
Privacy 211
Adjust app permissions 211
Control access to your mic and camera 211
Hide passwords 212
Keep Wi-Fi and mobile networks secure 212
Safety & emergency 213
Prepare for emergencies 213
System 215
Languages & input 215
Customize the keyboard 215
Change keyboards 216
Use multiple languages 217
Back up phone 217
Users and guests 219
Share your phone 219
Add, modify, remove users 220
Add or delete guest 221
About phone 222
Record your IMEI number 222
Find legal and product information 222
Fix issues 223
Hardware issues 223
Phone is slow or unstable 223
Phone feels warm or hot 223
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Phone won't turn on 224
Phone restarts or crashes 224
Screen is frozen or won't respond 225
Screen displays wrong colors 225
SD card issues 226
Call and SIM issues 228
Issues making/receiving calls 228
Issues during calls 229
Battery issues 232
Charging issues 232
Battery drains too fast 233
Bluetooth, Wi-Fi, USB issues 234
Bluetooth issues 234
Wi-Fi issues 236
Can't transfer files or connect to computer 237
Account and sign-in issues 239
Forgot unlock code 239
Can't sign in to Google 239
Account sync issues 239
App issues 241
App or widget issues 241
Camera issues 242
Messaging issues 243
Gmail issues 245
Play Store issues 245
Maintenance procedures 246
Update Android software 246
Reset connections, settings, or apps 246
Reset phone 248
Get more help 250
Send feedback to Motorola 250
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Speaker
3. Front camera (Learn more in Camera help.)
4. Microphone
5. Proximity sensor
6. Volume up/down button
7. Power button and fingerprint sensor
Set up phone 1

1. Ultra-wide, macro, and depth camera
2. Main camera
3. NFC touchpoint for sharing content or paying with your phone
4. Flash
5. Headset jack
6. Microphone
7. USB-C port to charge phone, transfer files, and share data connection with tethered devices.
8. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Prevent water damage
Your phone is water and splash resistant, but not completely waterproof. Avoid exposing your phone to
water or any other liquids, and do not intentionally submerge it in any liquid. Water and splash resistance
are not permanent, and the protection performance may continue to decline due to daily use.
Liquid damage is not covered by your warranty.
Set up phone 2

To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop, puncture, or scratch your phone, as this could damage the water repellent features.
Insert or remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
Set up phone 3

3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate or resize a SIM, contact your carrier.
Fix an issue
Select an issue to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Set up phone 4

Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Passwords &
accounts > Add account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
Set up phone 5

4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. If your phone has dual SIMs, select the SIM.
Set up phone 6

5. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
6. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set options based on how you expect to use the SIMs:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Set up phone 7

Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to. You can rename the SIMs. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up family safe space
Create a space on your phone where family can play safely, without disrupting your settings and privacy.
Set up a space
1. Open the Family Space app.
2. Touch .
3. Follow onscreen instructions to:
•Name the space
•Select permitted apps
•Personalize the layout, wallpaper, and theme
•Set a timer to limit screen time
•Require a password to exit the space (or access the rest of the phone)
Enter or exit a space
To enter:
1. Open quick settings and touch .
2. If you've set up more than one space, touch the name of the space to open.
3. Select the amount of screen time to allow, then touch Start.
4. Give the phone to your family member using the phone’s space. If you set a password for exiting the
space, they can’t get to other parts of your phone unless they know the password.
To exit:
1. Open quick settings and touch .
2. Unlock the phone.
Set up phone 8

Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
4. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
Set up phone 9

•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Set up phone 10

Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 11