Motorola One HYPER User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured with Dolby technologies under license from Dolby Laboratories. Dolby, Dolby Audio, and the
double-D symbol are trademarks of Dolby Laboratories. All other product or service names are the property
of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 4
Manage dual SIMs 6
Set up voicemail 7
Set up email 8
Prepare for emergencies 9
Make it yours 10
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 27
Adjust volumes 28
Frequently used tools 30
Turn flashlight on and off 30
Take screenshots 30
Control phone with your voice 31
Get directions to a location 32
Use Time and Weather widget 32
Manage time spent on your phone 34
Work with text 37
Use onscreen keyboard 37
Cut, copy, paste text 38
Use voice typing 39
Fill in forms automatically 39
Personalize your phone 41
Home screen 41
Change wallpaper 41
motorola one hyper iii

Customize your Favorites tray 41
Add widgets, shortcuts, or folders 42
Remove widgets, shortcuts, or folders 44
Remake your home screen with launchers 44
Lock screen 46
Use a screen saver 46
Sounds 47
Set ringtones 47
Enhance sound 48
Avoid interruptions with Do Not Disturb 49
Stop phone from speaking 52
Other sound settings 54
Silence “Hello Moto” during power up 54
Turn off charging sounds 54
Turn off selfie camera sound 54
Apps 55
About your apps 55
View two apps on screen 59
View notifications 60
About Moto experiences 61
Enhance your gaming 62
Manage your apps 65
Install or update apps 65
Manage or delete apps 67
Protect against harmful apps 69
Search and browse 71
Search the web 71
Search your phone 73
Browse websites 74
Text messaging 76
About text and multimedia messages 76
Read, send, manage text messages 76
Add attachments 78
Save attachments from text message 79
Turn group messaging on or off 79
Change default messaging app 80
Control notifications for text messages 80
Change text message reply to incoming calls 80
Get text messages on your computer 81
Email 83
Read, send, manage emails 83
motorola one hyper iv

View email attachments 84
Preview inboxes from home screen 85
Add email signature 85
Control email notifications 85
Calendar app 87
About the calendar 87
Find calendar events 87
Create and manage events 88
Control notifications for calendar events 88
Clock app 90
Set alarms 90
Use timer or stopwatch 90
Set date and time 92
Photos app 94
Share photos and videos 94
Upload photos and videos 94
Calls, contacts, voicemail 96
Phone calls 96
Answer calls 96
Make calls 97
During a call 99
Make video calls 100
Make conference calls 100
Block calls and texts 100
Turn call waiting on and off 101
View and delete call history 102
Make emergency call from locked phone 103
Contacts 104
Add contacts 104
Edit or delete contacts 105
Star your favorite contacts 106
Sort contacts 106
Share contacts 107
Voicemail 108
Use voicemail 108
Send all calls from contact to voicemail 109
Music 110
Listen to radio 110
Listen to music 111
Transfer music files 112
Connect a MIDI device 113
motorola one hyper v

Battery 114
Charge phone 114
Extend battery life 114
Use Battery Saver mode 115
Show battery percentage in status bar 116
Storage 117
About storage options 117
Manage phone storage 117
Manage SD card 118
Find downloaded files 119
Recover recently deleted files 120
Upload music to cloud 120
Upload photos and videos 121
Scan documents and make copies 121
Network and internet 123
Connect to Wi‑Fi networks 123
Use Airplane mode 124
Control data usage 125
Share your internet connection 126
Connect to VPNs 128
Connected devices 130
Connect with Bluetooth™ 130
Connect with Wi-Fi Direct 132
Tap & pay with NFC 132
Share or receive with NFC 133
Cast screen or media to TV 134
Share files and links with nearby Android phones 135
Transfer files between phone and computer (USB) 137
Print from your phone 138
About wireless sharing 139
Other settings 143
Apps & notifications 143
Change app settings 143
Choose how apps notify you 144
Display 148
Adjust screen brightness 148
Adjust screen colors at night 148
Use Dark theme 148
See Peek Display notifications 149
Change screen timeout 150
Stop automatic rotation 150
motorola one hyper vi

Choose color mode 151
Change font and display size 151
Set lock screen preferences 151
Location 153
Use location services 153
Security 155
About security 155
Protect against harmful apps 156
Be ready to find a lost phone 156
Lock and unlock phone 157
Set screen lock 157
Adjust lock options 158
Unlock with trusted devices 159
Unlock at trusted places 160
Keep phone unlocked while it's on you 161
Use fingerprint security 161
Pin your screen 163
Lock SIM card 164
Accounts 165
Add or remove accounts 165
Change name & info in your Google account 166
Sync apps with your Google account 166
Control what info Google collects 167
Accessibility 169
Visual assistance 169
Hearing assistance 171
Dexterity assistance 172
Use accessibility shortcuts 173
System 175
Languages & input 175
Customize the keyboard 175
Use multiple languages 176
Gestures 178
Customize Power button gesture 178
Change System navigation 178
Swipe fingerprint for notifications 178
Turn flashlight on and off 178
Twist phone to open camera 179
Shrink screen for one-handed use 179
Adjust screenshot settings 180
Back up phone 180
motorola one hyper vii

Users and guests 182
Share your phone 182
Add, modify, remove users 183
Add or delete guest 184
About phone 185
Record your IMEI number 185
Find legal and product information 185
Fix a problem 186
Hardware issues 186
Phone is slow or unstable 186
Phone feels warm or hot 186
Phone won't turn on 187
Phone restarts or crashes 187
Screen is frozen or won't respond 188
Screen displays wrong colors 188
SD card problems 189
Call and SIM issues 192
Problems making/receiving calls 192
Problems during calls 193
Battery issues 196
Charging problems 196
Battery drains too fast 196
Bluetooth, Wi-Fi, USB issues 198
Bluetooth problems 198
Wi-Fi problems 200
Can't transfer files or connect to computer 201
Account and sign-in issues 203
Forgot unlock code 203
Can't sign in to Google 203
Account sync issues 203
App issues 205
App or widget problems 205
Camera problems 206
Messaging problems 207
Gmail problems 209
Play Store problems 209
Maintenance procedures 210
Update Android software 210
Reset Wi-Fi, cellular data, and Bluetooth 210
Reset phone 211
motorola one hyper viii

Get more help 212
motorola one hyper ix

About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Microphone
4. Earpiece
5. Pop-up front camera (To learn more, read help in Camera app.) Touch in quick settings to open the
camera. It closes when you leave the selfie viewfinder.
6. Volume up/down button
7. Power button
Set up phone 1

1. Laser autofocus sensor
2. LED flash
3. Ultra-wide camera (To learn more, read help in Camera app.)
4. Main camera
5. Fingerprint sensor and LED notification light, which you can customize
6. USB-C port for charging, transferring files, sharing connection with tethered devices.
7. Microphone
8. Speaker grill
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
Set up phone 2

A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first (Settings > Storage).
2. Insert the tool into the hole in the tray and gently push to pop it out.
3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
Set up phone 3

4. Push the tray back into the phone.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
Set up phone 4

4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Select how to copy:
•If you have your old phone, touch A backup from an Android phone.
•If you don’t, touch A backup from the cloud
7. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
Set up phone 5

•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import > SIM card > OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
Set up phone 6

2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
Set up phone 7

3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
Set up phone 8

•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
Set up phone 9

2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen display.
2. Touch Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Set up phone 10

Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 11