Motorola moto g52j 5G User manual

User Guide

© 2022 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 29
Capture your screen 30
Take screenshots 30
Record your screen 31
Create GIFs from video 33
Discover useful tools 34
Turn flashlight on and off 34
Control phone with your voice 34
Get directions to a location 35
Use clock and weather widget 36
Manage time spent on your phone 38
Work with text 41
Use onscreen keyboard 41
Cut, copy, paste text 42
Use voice typing 43
Fill in forms automatically 43
Personalize your phone 44
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Home screen 44
Change wallpaper 44
Customize your Favorites tray 44
Use widgets, shortcuts, or folders 45
Arrange apps and control icon's look 48
Remove Google feed 49
Remake your home screen with launchers 50
Lock screen 51
Use a screen saver 51
Use apps 52
Open, close, switch apps 52
View two apps on screen 52
View notifications 53
About preloaded apps 55
About the Moto app 59
Focus on gaming 60
Get, delete, manage apps 64
Install or update apps 64
Manage or delete apps 66
Protect against harmful apps 68
Search and browse 70
Search the web 70
Search your phone 72
Browse websites 72
Text messaging 74
About text and multimedia messages 74
Read, send messages 74
Manage, delete messages 77
Change default messaging app 79
Change text message reply to incoming calls 79
Get text messages on your computer 79
Email 81
Read, send, manage emails 81
View email attachments 82
Preview inboxes from home screen 83
Add email signature 83
Control email notifications 83
Calendar app 85
About the calendar 85
Find calendar events 85
Create and manage events 86
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Control notifications for calendar events 86
Clock app 88
Set alarms 88
Use timer or stopwatch 88
Set date and time 89
Photos app 91
Share photos and videos 91
Upload photos and videos 91
Contacts, calls, voicemail 93
Contacts 93
Add contacts 93
Edit or delete contacts 94
Star your favorite contacts 95
Sort contacts 95
Share contacts 96
Phone calls 98
Answer calls 98
Make calls 99
During a call 101
Make video calls 102
Make conference calls 102
Make calls over Wi-Fi 103
Block calls and texts 104
Turn call waiting on and off 105
View and delete call history 106
Make emergency call from locked phone 107
Voicemail 109
Use voicemail 109
Send all calls from contact to voicemail 110
Music 111
Listen to radio 111
Listen to music 112
Transfer music files 113
Connect a MIDI device 114
Settings 115
Network and internet 115
Connect to Wi‑Fi networks 115
Use Airplane mode 116
Control data usage 117
Share your internet connection 118
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Connect to VPNs 121
Connected devices 122
Connect with Bluetooth 122
Connect with Wi-Fi Direct 124
Make contactless payments 124
Share or receive with NFC 125
Share files and links with nearby Android phones 126
Transfer files between phone and computer (USB) 127
Cast screen or media to TV 129
Print from your phone 131
About wireless sharing 131
Apps & notifications 135
Change app settings 135
View notification history 136
Choose how apps notify you 136
Battery 141
Charge phone 141
Extend battery life 141
Prevent overcharging 143
Use Battery Saver mode 143
Show battery percentage in status bar 144
Storage 145
About storage options 145
Manage phone storage 145
Manage SD card 146
Find downloaded files 147
Recover recently deleted files 148
Upload music to cloud 148
Upload photos and videos 149
Scan documents and make copies 149
Sound & vibration 151
Adjust volumes 151
Set ringtones 153
Enhance sound 154
Silence calls & notifications 155
Stop phone from speaking 157
Silence “Hello Moto” during power up 158
Turn off charging sounds 158
Turn touch sounds on/off 158
Hear other notification sounds 158
Display 160
Adjust screen brightness 160
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Use Dark theme 160
Adjust colors at night 160
Stop screen flicker 161
Change display style 161
Show apps full screen 162
See Peek Display notifications 163
Change screen timeout 164
Stop automatic rotation 165
Choose color mode 165
Adjust refresh rate 165
Change font and display size 166
Set recording options 166
Set lock screen preferences 167
Accessibility 168
Visual assistance 168
Hearing assistance 170
Dexterity assistance 172
Use accessibility shortcuts 173
Security 175
About security 175
Protect against harmful apps 176
Be ready to find a lost phone 176
Lock and unlock phone 177
Set screen lock 177
Adjust lock options 178
Unlock with trusted devices 179
Unlock with your face 180
Unlock at trusted places 181
Keep phone unlocked while it's on you 182
Use fingerprint security 182
Pin an app screen 184
Lock SIM card 185
Privacy 187
Adjust app permissions 187
Hide your password or pattern 187
Location 188
Use location services 188
Accounts 190
Add or remove accounts 190
Change name & info in your Google account 191
Sync apps with your Google account 191
Control what info Google collects 192
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System 194
Languages & input 194
Customize the keyboard 194
Use multiple languages 195
Open apps faster 196
Gestures 197
Set Power button gestures 197
Change System navigation 197
Turn flashlight on and off 198
Twist phone to open camera 198
Adjust screenshot settings 199
Back up phone 199
Users and guests 201
Share your phone 201
Add, modify, remove users 202
Add or delete guest 203
About phone 204
Record your IMEI number 204
Find legal and product information 204
Fix issues 205
Hardware issues 205
Phone is slow or unstable 205
Phone feels warm or hot 205
Phone won't turn on 206
Phone restarts or crashes 206
Screen is frozen or won't respond 207
Screen displays wrong colors 207
SD card issues 208
Call and SIM issues 211
Issues making/receiving calls 211
Issues during calls 212
Battery issues 215
Charging issues 215
Battery drains too fast 216
Bluetooth, Wi-Fi, USB issues 217
Bluetooth issues 217
Wi-Fi issues 219
Can't transfer files or connect to computer 220
Account and sign-in issues 222
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Forgot unlock code 222
Can't sign in to Google 222
Account sync issues 222
App issues 224
App or widget issues 224
Camera issues 225
Messaging issues 226
Gmail issues 228
Play Store issues 228
Maintenance procedures 229
Update Android software 229
Reset Wi-Fi, cellular data, and Bluetooth 229
Reset phone 230
Get more help 231
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Earpiece
3. Front camera (Learn more in Camera help.)
4. Microphone
5. Proximity sensor
6. Google Assistant button
7. Volume up/down button
8. Power button and fingerprint sensor
Set up phone 1

1. Macro camera
2. Ultra-wide and depth camera
3. Main camera
4. Flash
5. NFC touchpoint for sharing content or paying with your phone
6. Headset jack
7. Microphone
8. USB-C port to charge phone, transfer files, and share data connection with tethered devices.
9. Speaker
About water, splash, and dust resistance
Your phone has a rating of IP68 (withstands immersion in up to 1.5 meters of fresh water for up to 30
minutes), but is not waterproof and is not designed to work while submerged underwater. Water, splash
and dust resistance were tested to IP68 standards under controlled laboratory conditions. Resistance will
decrease as a result of normal wear.
Liquid damage is not covered by your warranty.
To prevent water damage to your phone:
•Avoid prolonged exposure to water, and do not intentionally submerge in water.
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop or puncture your phone, as this could damage the water repellent features.
Set up phone 2

Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
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3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
4. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate a SIM, contact your carrier.
Fix an issue
Select an issue to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
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Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
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4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. Select where to save the contacts:
•If you have multiple Google accounts, choose the account where you want to save them.
•To save them to your phone, touch Device.
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5. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to. You can rename the SIMs. You can also change SIM icon color to make them easy to differentiate.
1. Go to Settings > Network & internet > SIM cards.
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2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
4. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
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•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Set up phone 9

Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency call below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
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3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
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