Motorola PHOTON Q 4G LTE Operating manual

Important Information for the
MOTOROLA PHOTON™ Q 4G LTE
Important Safety Information – page 2
Manufacturer’s Warranty – page 31
General Terms and Conditions of Service – page 41
Important Message From Sprint – page 71

2 Important Safety Information
♦ General Precautions (page 3)
♦ Maintaining Safe Use of and Access to Your Phone
(page 3)
♦ Battery Use & Safety (page 4)
♦ Battery Charging (page 6)
♦ Third Party Accessories (page 7)
♦ Driving Precautions (page 7)
♦ Seizures/Blackouts (page 8)
♦ Caution About High Volume Usage (page 9)
♦ Repetitive Motion (page 9)
♦ Children (page 9)
♦ Glass Parts (page 10)
♦ Operational Warnings (page 10)
♦ Radio Frequency (RF) Energy (page 11)
♦ Regulatory Information (page 13)
♦ Specific Absorption Rate (FCC & IC) (page 14)
♦ European Union Directives Conformance
Statement (page 15)
♦ FCC Notice to Users (page 16)
♦ Industry Canada Notice to Users (page 17)
♦ Software Notices (page 17)
♦ Location Services (page 18)
♦ Navigation (page 19)
♦ Privacy & Data Security (page 20)
♦ Use & Care (page 21)
♦ Recycling (page 22)
♦ California Perchlorate Label (page 23)
♦ Hearing Aid Compatibility with Mobile Phones
(page 23)
♦ Software Copyright Notice (page 25)
Important Safety Information

Important Safety Information 3
♦ Content Copyright (page 25)
♦ Open Source Software Information (page 25)
♦ Export Law Assurances (page 26)
♦ Product Registration (page 26)
♦ Service & Repairs (page 27)
♦ Owner’s Record (page 28)
♦ Copyright & Trademarks (page 29)
This booklet contains important operational and safety
information that will help you safely use your phone.
Failure to read and follow the information provided in
this phone guide may result in serious bodily injury,
death, or property damage.
General Precautions
There are several simple guidelines to operating your
phone properly and maintaining safe, satisfactory
service.
●To maximize performance, do not touch the bottom
portion of your phone where the internal antenna is
located while using the phone.
●Speak directly into the mouthpiece.
Maintaining Safe Use of and Access to
Your Phone
Do Not Rely on Your Phone for Emergency
Calls
Mobile phones operate using radio signals, which
cannot guarantee connection in all conditions.
Therefore you should never rely solely upon any
mobile phone for essential communication (e.g.,
Note: For the best care of your phone, only Sprint-
authorized personnel should service your phone
and accessories. Failure to do so may be
dangerous and void your warranty.

4 Important Safety Information
medical emergencies). Emergency calls may not be
possible on all cellular networks or when certain
network services or mobile phone features are in use.
Check with your local service provider for details.
Battery Use & Safety
The following battery use and safety information
applies to all Motorola mobile devices. If your mobile
device uses a non-removable main battery (as stated
in your product information), details related to handling
and replacing your battery should be disregarded—the
battery should only be replaced by a Motorola-
approved service facility, and any attempt to remove or
replace your battery may damage the product
.
DON’Ts
● Don’t disassemble, crush, puncture, shred, or
otherwise attempt to change the form of your
battery.
● Don’t use tools, sharp objects, or excessive
force to insert or remove the battery as this can
damage the battery.
● Don’t let the mobile device or battery come in
contact with liquids.*
Liquids can get into the
mobile device’s circuits, leading to corrosion.
● Don’t allow the battery to touch metal objects. If
metal objects, such as jewelry, stay in prolonged
Important: Handle and store batteries properly to
avoid injury or damage.
Most battery
safety issues arise from improper
handling of batteries, and particularly
from the continued use of damaged
batteries.

Important Safety Information 5
contact with the battery contact points, the battery
could become very hot.
● Don’t place your mobile device or battery near a
heat source.*
High temperatures can cause the
battery to swell, leak, or malfunction.
● Don’t dry a wet or damp battery with an
appliance or heat source
, such as a hair dryer or
microwave oven.
DOs
● Do avoid leaving your mobile device in your car
in high temperatures.*
● Do avoid dropping the mobile device or battery.*
Dropping these items, especially on a hard surface,
can potentially cause damage.*
● Do contact your service provider or Motorola if
your mobile device or battery has been
damaged in any of the ways listed here.
Motorola’s warranty does not cover damage to the
mobile device caused by non-Motorola batteries and/
or chargers. To help you identify authentic Motorola
batteries from non-original or counterfeit batteries (that
may not have adequate safety protection), Motorola
provides holograms on its batteries. You should
confirm that any battery you purchase has a “Motorola
Original” hologram.
Note: *Always make sure that any battery, connector
and compartment covers are closed and secure
to avoid direct exposure of the battery to any of
these conditions, even if your product information
states that your mobile device can resist damage
from these conditions.
Important: Motorola recommends you always use
Motorola-branded batteries and
chargers for quality assurance and
safeguards.

6 Important Safety Information
If you see a message on your display such as
Invalid Battery or Unable to Charge , take the
following steps:
●Remove the battery and inspect it to confirm that it
has a “Motorola Original” hologram;
●If there is no hologram, the battery is not a Motorola
battery;
●If there is a hologram, replace the battery and try
charging it again;
●If the message remains, contact a Motorola
authorized service center.
Proper and safe battery disposal and recycling:
Proper battery disposal is not only important for safety,
it benefits the environment. You can recycle your used
batteries in many retail or service provider locations.
Additional information on proper disposal and
recycling can be found at
www.motorola.com/recycling
Disposal: Promptly dispose of used batteries
in accordance with local regulations. Contact
your local recycling center or national
recycling organizations for more information on how to
dispose of batteries.
Battery Charging
Notes for charging your product’s battery:
●During charging, keep your battery and charger
near room temperature for efficient battery charging.
●New batteries are not fully charged.
WARNING: Use of a non-Motorola battery or
charger may present a risk of fire,
explosion, leakage, or other hazard.
WARNING: Never dispose of batteries in a fire
because they may explode.
032375o

Important Safety Information 7
●New batteries or batteries stored for a long time
may take more time to charge.
●Motorola batteries and charging systems have
circuitry that protects the battery from damage from
damage from overcharging.
Third Party Accessories
Use of third party accessories, including but not limited
to batteries, chargers, headsets, covers, cases, screen
protectors and memory cards, may impact your
mobile device’s performance. In some circumstances,
third party accessories can be dangerous and may
void your mobile device’s warranty. For a list of
Motorola accessories, visit
www.motorola.com/products
Driving Precautions
Responsible and safe driving is your primary
responsibility when behind the wheel of a vehicle.
Using a mobile device or accessory for a call or other
application while driving may cause distraction, and
may be prohibited or restricted in certain areas—always
obey the laws and regulations on the use of these
products.
While driving, NEVER:
●Type, read, enter or review texts, emails, or any other
written data.
●Surf the web.
●Input navigation information.
●Perform any other functions that divert your attention
from driving.
While driving, ALWAYS:
●Keep your eyes on the road.
●Use a handsfree device if available or required by
law in your area.
●Enter destination information into a navigation
device
before driving.

8 Important Safety Information
●Use voice activated features (such as voice dial)
and speaking features (such as audible directions),
if available.
●Obey all local laws and regulations for the use of
mobile devices and accessories in the vehicle.
●End your call or other task if you cannot concentrate
on driving.
Remember to follow the “Smart Practices While
Driving” at
www.motorola.com/callsmart (in English
only).
Seizures/Blackouts
To reduce eyestrain and avoid headaches, it is always
a good idea to hold the screen a comfortable distance
from your eyes, use in a well-lit area, and take frequent
breaks.
Some people may be susceptible to seizures or
blackouts (even if they have never had one before)
when exposed to flashing lights or light patterns, such
as when playing video games, or watching videos with
flashing-light effects.
Discontinue use and consult a physician if any of the
following symptoms occur: seizures, blackout,
convulsion, eye or muscle twitching, loss of awareness,
or disorientation.
If you or someone in your family has experienced
seizures or blackouts, please consult with your
physician before using an application that produces
flashing-light effects on your mobile device.

Important Safety Information 9
Caution About High Volume Usage
To protect your hearing:
●Limit the amount of time you use headsets or
headphones at high volume.
●Avoid turning up the volume to block out noisy
surroundings.
●Turn the volume down if you can’t hear people
speaking near you.
If you experience hearing discomfort, including the
sensation of pressure or fullness in your ears, ringing in
your ears, or muffled speech, you should stop listening
to the device through your headset or headphones
and have your hearing checked.
For more information about hearing, see our website
at
direct.motorola.com/hellomoto/nss/AcousticSafety.asp
(in English only).
Repetitive Motion
When you repetitively perform actions such as
pressing keys or entering finger-written characters, you
may experience occasional discomfort in your hands,
arms, shoulders, neck, or other parts of your body. If
you continue to have discomfort during or after such
use, stop use and see a physician.
Children
Keep your mobile device and its accessories away
from small children.
These products are not toys and
may be hazardous to small children. For example:
WARNING: Exposure to loud noise from any source
for extended periods of time may affect
your hearing. The louder the volume
sound level, the less time is required
before your hearing could be affected.

10 Important Safety Information
●A choking hazard may exist for small, detachable
parts.
●Improper use could result in loud sounds, possibly
causing hearing injury.
●Improperly handled batteries could overheat and
cause a burn.
Supervise access for older children. Similar to a
computer, if an older child does use your mobile
device, you may want to monitor their access to help
prevent:
●Exposure to inappropriate apps or content.
●Improper use of apps or content.
●Loss of data.
Glass Parts
Some parts of your mobile device may be made of
glass. This glass could break if the product receives a
substantial impact. If glass breaks, do not touch or
attempt to remove. Stop using your mobile device until
the glass is replaced by a qualified service center.
Operational Warnings
Obey all posted signs when using mobile devices in
public areas.
Potentially Explosive Atmospheres
Potentially explosive areas are often, but not always,
posted and can include blasting areas, fueling stations,
fueling areas (such as below decks on boats), fuel or
chemical transfer or storage facilities, or areas where
the air contains chemicals or particles, such as grain
dust, or metal powders.
When you are in such an area, turn off your mobile
device, and do not remove, install, or charge batteries,
unless it is a radio product type especially qualified for
use in such areas and certified as “Intrinsically Safe”
(for example, Factory Mutual, CSA, or UL approved). In