Motorola SURFboard SVG1501E User manual

m
Motorola SURFboard®
SVG1501 Wireless Voice Gateway Series*
User Guide
*SVG1501
SVG1501E
SVG1501U
SVG1501UE

B
ii
© 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or
used to make any derivative work (such as translation, transformation, or adaptation) without written permission from
Motorola, Inc.
MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered
trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Microsoft, Windows,
Windows NT, Windows Vista, Internet Explorer, DirectX, and Xbox LIVE are registered trademarks of Microsoft
Corporation; and Windows XP is a trademark of Microsoft Corporation. Linux®is a registered trademark of Linus Torvalds
in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other
countries. Macintosh is a registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat, and Adobe Acrobat
Reader are registered trademarks of Adobe Systems, Inc. All other product or service names are property of their
respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
Motorola reserves the right to revise this publication and to make changes in content from time to time without
obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without
warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual
at any time.

B
iii
i Safety and Regulatory
Information
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, always follow basic safety precautions to reduce the risk
of fire, electric shock, and injury to persons, including the following:
•Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future
reference.
•This device must be installed and used in strict accordance with manufacturer’s
instructions, as described in the user documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning
and caution symbols that are affixed to this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids,
such as vases, on the device.
•This device was qualified under test conditions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
•Different types of cord sets may be used for connections to the main supply circuit. Use
only a main line cord that complies with all applicable device safety requirements of the
country of use.
•Installation of this device must be in accordance with national wiring codes and conform
to local regulations.
•Operate this device only from the type of power source indicated on the device’s marking
label. If you are not sure of the type of power supplied to your home, consult your dealer
or local power company.
•Do not overload outlets or extension cords, as this can result in a risk of fire or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the
device.
•Place this device in a location that is close enough to an electrical outlet to accommodate
the length of the power cord.
•Place the device to allow for easy access when disconnecting the power cord of the
device from the AC wall outlet.
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug
can be fully inserted with no part of the blades exposed.
•Place this device on a stable surface.
•It is recommended that the customer install an AC surge protector in the AC outlet to
which this device is connected. This is to avoid damaging the device by local lightning
strikes and other electrical surges.

B
iv
•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•Avoid using a telephone (other than a cordless type) during an electrical storm. There may
be a remote risk of electric shock from lightning. For added protection, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device due to
lightning and power surges.
•This product is for indoor use only. Do not route the Ethernet cable or telephone cord
outside of the building. Exposure of the cables to lightning could create a safety hazard
and damage the product.
•Do not cover the device or block the airflow to the device with any other objects. Keep
the device away from excessive heat and humidity and keep the device free from
vibration and dust.
•Use only the power cord and batteries indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check with local codes for possible special disposal
instructions.
•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
•CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL
Listed or CSA Certified Telecommunication Line Cord, or national equivalent.
•Disconnect TNV circuit connector(s) before disconnecting power.
•Disconnect TNV circuit connector before removing cover.
•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink
or laundry tub, in a wet basement, or near a swimming pool.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service
personnel.
•This device should not be used in an environment that exceeds 40º C.
SAVE THESE INSTRUCTIONS
Note to CATV System Installer: This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper
grounding and, in particular, specifies that the coaxial cable shield shall be connected to the
grounding system of the building, as close to the point of cable entry as practical.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product
with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste.
Some countries or regions, such as the European Union, have set up systems to
collect and recycle electrical and electronic waste items. Contact your local
authorities for information about practices established for your region. If collection
systems are not available, call Motorola Customer Service for assistance. Please
visit www.motorola.com/recycle for instructions on recycling.

B
v
IMPORTANT VOIP SERVICE INFORMATION
Contact your Internet Service Provider (ISP) and/or your local municipality for
additional information on making emergency calls using VoIP service in your area.
When using this VoIP device, you CANNOT make any calls, including an emergency
call. E911 location services WILL NOT be available, under the following
circumstances:
•Your broadband ISP connection goes down, is lost, or otherwise fails.
•You lose electrical power.
When using this VoIP device, you may be able to make an emergency call to an operator, but E911
location services may not be available under the following circumstances:
•You have changed the physical address of your VoIP device, and you did not update or
otherwise advise your VoIP service provider of this change.
•You are using a non-U.S. telephone number.
•There are delays in making your location information available in or through the local
automatic location information database.
Note: Your service provider, not Motorola, is responsible for the
provision of VoIP telephony services through this equipment. Motorola
shall not be liable for, and expressly disclaims, any direct or indirect
liabilities, damages, losses, claims, demands, actions, causes of action,
risks, or harms arising from or related to the services provided through
this equipment.
FCC STATEMENTS
FCC INTERFERENCE STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the device off and
on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance
could void the user’s authority to operate the equipment.

B
vi
FCC RADIATION EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separation
distance between the antenna and any person’s body (including hands, wrists, feet and ankles)
must be at least 20 cm (8 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
The availability of some specific channels and/or operational frequency bands are country
dependent and are firmware programmed at the factory to match the intended destinations. The
firmware setting is not accessible by the end user.
INDUSTRY CANADA (IC) STATEMENT
This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the
following two conditions:
•This device may not cause interference, and
•This device must accept any interference, including interference that may cause
undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
IC RADIATION EXPOSURE STATEMENT
IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a minimum
distance of 20 cm between the radiator and your body.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and
Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is
designed to be interoperable with any other wireless DSSS and OFDMA products that comply
with:
•The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and
approved by the Institute of Electrical and Electronics Engineers.
•The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet
Compatibility Alliance (WECA).
RESTRICTIONS ON THE USE OF WIRELESS DEVICES
In some situations or environments, the use of wireless devices may be restricted by the
proprietor of the building or responsible representatives of the organization. For example, using
wireless equipment in any environment where the risk of interference to other devices or services
is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific
organization or environment, you are encouraged to ask for authorization to use the device prior to
turning on the equipment.

B
vii
The manufacturer is not responsible for any radio or television interference caused by unauthorized
modification of the devices included with this product, or the substitution or attachment of
connecting cables and equipment other than specified by the manufacturer. Correction of the
interference caused by such unauthorized modification, substitution, or attachment is the
responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or
violation of government regulations that may arise from failing to comply with these guidelines.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network
connections may be accessible by unauthorized users. For more information on how to protect
your network, see Setting Up Your Wireless LAN or visit the Motorola website.
INTERNATIONAL DECLARATION OF CONFORMITY
We, Motorola, Inc., 101 Tournament Drive, Horsham, PA 19044, U.S.A., declare under our sole
responsibility that the SURFboard SVG1501 Wireless Voice Gateway Series to which this
declaration relates is in conformity with one or more of the following standards:
EN60950-1 EN 300 328 EN 301 489-1/-17
EN61000-3-2 EN61000-3-3
The following provisions of the Directive(s) of the Council of the European Union:
•EMC Directive 2004/108/EC
•Low Voltage Directive 2006/95/EC
•R&TTE 1999/5/EC

B
viii
Table of Contents
Safety and Regulatory Information
Overview
Contact Information ..........................................................................................................................1
Standard Features.............................................................................................................................1
SVG1501 LAN Choices.....................................................................................................................2
USB Connection (SVG1501U Only)............................................................................................2
Wireless LAN .............................................................................................................................2
Wired Ethernet LAN...................................................................................................................4
Front Panel........................................................................................................................................5
Rear Panel.........................................................................................................................................6
MAC Label ........................................................................................................................................7
Getting Started
Inside the Box...................................................................................................................................8
Before You Begin..............................................................................................................................9
Signing Up for Service................................................................................................................9
System Requirements ...............................................................................................................9
Connecting the SVG1501 ...............................................................................................................10
Connecting the SVG1501U.............................................................................................................11
Wall Mounting the SVG1501 ..........................................................................................................12
Wall Mounting Template..........................................................................................................14
Setting Up Internet Access ............................................................................................................15
Configuring TCP/IP in Windows XP .........................................................................................15
Configuring TCP/IP in Windows Vista ......................................................................................15
Verifying the IP Address in Windows XP.................................................................................16
Verifying the IP Address in Windows Vista..............................................................................16
Renewing Your IP Address ......................................................................................................17
Setting Up a Wi-Fi Network............................................................................................................17
Basic Configuration
Starting the SVG1501 Configuration Manager (CMGR) .................................................................18
SVG1501 Menu Options Bar ..........................................................................................................19
Getting Help....................................................................................................................................20
Exiting the SVG1501 Configuration Manager.................................................................................20
Status Pages
Status Software Page.....................................................................................................................21
Status Connection Page .................................................................................................................21
Status Security Page ......................................................................................................................22
Changing the SVG1501 Default Password ..............................................................................22
Status Diagnostics Page.................................................................................................................23

B
ix
Ping Utility ................................................................................................................................23
Traceroute Utility......................................................................................................................24
Status Event Log Page ...................................................................................................................25
Basic Pages
Basic Setup Page............................................................................................................................26
Basic DHCP Page ...........................................................................................................................27
Basic DDNS Page ...........................................................................................................................29
Basic Backup Page .........................................................................................................................30
Restoring Your SVG1501 Configuration...................................................................................30
Backing Up Your SVG1501 Configuration ................................................................................30
Advanced Pages
Advanced Options Page .................................................................................................................31
Advanced IP Filtering Page.............................................................................................................33
Advanced MAC Filtering Page........................................................................................................34
Setting a MAC Address Filter ..................................................................................................34
Advanced Port Filtering Page .........................................................................................................35
Advanced Port Forwarding Page ....................................................................................................35
Advanced Port Triggers Page .........................................................................................................37
Advanced DMZ Host Page .............................................................................................................38
Setting Up the DMZ Host ........................................................................................................38
Advanced Routing Information Protocol Setup Page .....................................................................38
Firewall Pages
Firewall Web Content Filter Page...................................................................................................40
Firewall Local Log Page..................................................................................................................41
Firewall Remote Log Page .............................................................................................................41
Parental Control Pages
Parental Control User Setup Page ..................................................................................................43
Parental Control Basic Setup Page .................................................................................................45
Parental Control Time of Day Filter Page .......................................................................................46
Parental Control Local Log Page.....................................................................................................46
Wireless Pages
Wireless 802.11 Radio Page...........................................................................................................47
Wireless 802.11 Primary Network Page ........................................................................................48
Wireless 802.11 Advanced Page....................................................................................................50
Wireless 802.11 Access Control Page ...........................................................................................52
Wireless 802.11 Wi-Fi Multimedia Page ........................................................................................53
Wireless 802.11 Bridging Page ......................................................................................................54
Setting Up Your Wireless LAN .......................................................................................................55
Encrypting Wireless LAN Transmissions .................................................................................55
Installing Wireless Clients ..............................................................................................................56
Installing a Wireless Client for WPA ........................................................................................57
Configuring a Wireless Client for WEP ....................................................................................57

B
x
Configuring a Wireless Client with the Network Name (SSID)................................................57
VPN Pages
VPN Basic Page ..............................................................................................................................58
VPN IPsec Page ..............................................................................................................................59
VPN L2TP/PPTP Page ..............................................................................................................63
VPN Event Log Page ................................................................................................................64
MTA Pages
MTA Status Page............................................................................................................................65
MTA DHCP Page ............................................................................................................................65
MTA QoS Page ...............................................................................................................................66
MTA Provisioning Page ..................................................................................................................67
MTA Event Log Page......................................................................................................................68
Troubleshooting
Solutions .........................................................................................................................................69
Front-Panel LEDs and Error Conditions ..........................................................................................70
Software License

B
1 • Overview 1
1 Overview
The Motorola SURFboard®SVG1501 Wireless Voice Gateway can be used in households
with one or more computers capable of wireless connectivity for remote access to the
wireless voice gateway.
This user guide provides product overview and set-up information for the SVG1501. It
also provides instructions for installing the wireless voice gateway and configuring the
wireless LAN, Ethernet, router, DHCP, and security settings.
Note: All references to the SVG1501 used throughout this guide also
apply to the SVG1501U, SVG1501E, and SVG1501UE, unless noted
otherwise. All SVG1501U references also apply to the SVG1501UE.
Contact Information
•For any questions or assistance with the SVG1501 Wireless Voice Gateway, contact
your Internet Service provider.
•For information on customer service, technical support, or warranty claims; see the
Motorola SVG1501 Software License, Warranty, Safety, and Regulatory Information
card provided with the SVG1501 Wireless Voice Gateway.
Standard Features
The SVG1501 Wireless Voice Gateway offers the following features:
•Combination of five separate products in one compact unit — a DOCSIS®2.0 cable
modem, IEEE 802.11g wireless access point (Wi-Fi©certified), Ethernet
10/100Base-T connections, two VoIP Internet telephone connections, and firewall
•Advanced firewall for enhanced network security from undesired attacks over the
Internet
•Data encryption and network access control for wireless transmissions
•Easy wireless installation and security setup wizard
•Integrated high-speed cable modem for continuous broadband access
•One broadband connection for up to 245 computers
•IEEE 802.11g wireless access for home or small networking
•Voice-over-Internet Protocol (VoIP) telephone service with two telephone lines
•Secure Wireless Fidelity (Wi-Fi) broadband connection for Wi-Fi enabled devices

B
1 • Overview 2
•Four 10/100Base-T Ethernet uplink ports supporting half- or full-duplex connections
with auto-MDIX capability
•Universal Serial Bus (USB) connection for a single PC (SVG1501U models only)
•Routing for a wireless LAN (WLAN) or a wired Ethernet LAN
•Built-in DHCP server to configure a combined wired and/or wireless Class C private
LAN
•Virtual private network (VPN) pass-through operation supporting IPSec, PPTP, or
L2TP to securely connect remote computers over the Internet
•SVG1501 Configuration Manager (CMGR) which provides easy configuration of
wireless, Ethernet, router, DHCP, and security settings
•Telephone modem and fax support
•VoIP telephone service through your cable connection offering many traditional
telephone services, such as:
•Local and long distance calling
•Three-way calling
•Voicemail
•Number redial
•Speed dial
•Caller ID, Call Waiting, Call Forwarding, and Call Return
SVG1501 LAN Choices
You can connect up to 245 client computers to the SVG1501 using one or any
combination of the following network connections:
•Universal Serial Bus (USB) – SVG1501U models only
•Wireless LAN (WLAN)
•Ethernet local area network (LAN)
•Wi-Fi connections to Wi-Fi enabled devices
USB Connection (SVG1501U Only)
You can connect a single computer running Windows XP or Windows Vista to the
SVG1501U USB V2.0 port.
Wireless LAN
A wireless network eliminates the need for wiring to connect computers throughout the
home or office. Each computer or device on a WLAN must be Wi-Fi enabled with either
a built-in or external wireless adapter.
Laptops — Use a built-in wireless notebook adapter, a wireless PCMCIA slot adapter, or
a wireless USB adapter.
Desktops — Use a wireless PCI adapter, wireless USB adapter, or compatible product in
the PCI slot or USB port, respectively.

B
1 • Overview 3
Sample Wireless Network Connections (SVG1501U model shown)
Your maximum wireless operation distance depends on the type of materials through
which the signal must pass and the location of your SVG1501 and clients (stations).
Motorola cannot guarantee wireless operation for all supported distances in all
environments.

B
1 • Overview 4
Wired Ethernet LAN
You can connect any PC with an Ethernet LAN port to the SVG1501 Ethernet
connection. Because the SVG1501 Ethernet port supports auto-MDIX, you can use a
straight-through or cross-over cable to connect a hub, switch, or computer. Use
category 5, or better, cabling for all Ethernet connections.
Sample Ethernet to Computer Connection (SVG1501U model shown)
A wired Ethernet LAN with more than four computers requires one or more hubs,
switches, or routers. You can:
•Connect a hub or switch to any Ethernet port on the SVG1501.
•Use Ethernet hubs, switches, or routers to connect up to any combination of 245
computers and wireless clients to the SVG1501.

B
1 • Overview 5
Front Panel
The SVG1501 front panel contains indicator lights and the WPS button which is used to
configure Wi-Fi Protected Security (WPS) on compatible clients connected to the
SVG1501 network.
The SVG1501 front panel LED indicators provide the following status for power,
communications, and errors:
LED Flashing On
1 POWER Not applicable — LED does not
flash
Green: Power is properly connected
2 RECEIVE Scanning for a downstream
channel connection
Green: Downstream channel is
connected
3 SEND Scanning for an upstream channel
connection
Green: Upstream channel is
connected
4 ONLINE Scanning for Internet connection;
transmitting or receiving data over
the Internet
Green: Startup process completed
5 TEL1
TEL 2
Telephone is off-hook; dialing or
call in progress
Green: Telephone is connected and
activated; on-hook
6 WIRELESS
Green: Wi-Fi enabled with
encrypted wireless data activity.
Long/short flash indicates Wireless
pairing with Client card in
progress.
Amber: Wi-Fi enabled with
unencrypted wireless data activity.
Green: Wireless pairing
successfully established between
SVG1501 and another Wi-Fi
enabled device on your network —
cellular telephone, PDA, laptop, etc.
Amber: Mobile pairing successful.
Turns green after five minutes.

B
1 • Overview 6
Rear Panel
Both the SVG1501 and SVG1501U (shown above) rear panels contain the following
cabling port and connectors:
Item Description
1 TEL1/2
TEL 2
VoIP connection for a single or two-line telephone
VoIP connection for a single-line telephone
2 ETHERNET
1 2 3 4
Use any Ethernet port to connect an Ethernet-equipped computer, hub,
bridge, or switch using an RJ-45 cable.
Activity LED — Green LED defines the activity of the Ethernet connector.
When LED is ON, there is no data traffic and a connection is stabilized.
When LED is FLASHING, data is being transmitted upstream or
downstream.
When LED is OFF, the unit is not powered or there is no Ethernet
connection.
10/100 LED — Indicates the connection data rate.
When Green LED is ON, the connection is at a 100Base-T rate.
When Amber LED is ON, the connection is at a 10Base-T rate.
3 RESET Resets the wireless voice gateway. It may take 5 to 30 minutes to find
and lock on the appropriate communications channels.
Press and hold the RESET button for five seconds or longer to restore the
factory default settings.
4 USB For Windows only, you can use the USB port to connect a PC to the

B
1 • Overview 7
Item Description
SVG1501U. You cannot connect a Macintosh or UNIX®computer to the
USB port on the SVG1501U.
Note: USB connector is available on SVG1501U models only.
5 CABLE Connects the SVG1501 to a cable wall outlet.
6 POWER Provides power to the SVG1501.
MAC Label
The SVG1501 Media Access Control (MAC) label, located on the bottom of the
SVG1501, contains a unique, 48-bit value that identifies each Ethernet network device.
To receive data service, you will need to provide the MAC address marked HFC MAC ID
to your Internet Service provider. To receive VoIP service, you may need to provide the
MTA MAC ID to your VOIP provider.

B
2 • Getting Started 8
2 Getting Started
Inside the Box
Verify that the following items are included in the box with the SVG1501:
Item Description
Power cord
Connects the SVG1501 to an AC electrical outlet
10/100Base-T Ethernet
cable Connects the SVG1501 to the network via the
Ethernet port. Cable must be standard Cat 5 or
greater.
Software License &
Regulatory Card
Contains software license, warranty, and safety
information for the SVG1501.
SVG1501 Installation
CD-ROM
Contains the SVG1501 Wi-Fi Wizard, software
license agreement, multi-language SVG1501
User Guides, and USB drivers (for SVG1501U
models only).
SVG1501 Install Sheet
Provides basic information for setting up the
SVG1501
You will need a 75-ohm coaxial cable with F-type connectors to connect the SVG1501 to
the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5- to
900 MHz RF splitter and two additional coaxial cables to use the TV and the SVG1501.

B
2 • Getting Started 9
BeforeYou Begin
Take the following precautions before installing the SVG1501:
•Wait until there is no risk of thunderstorm or lightning activity in the area.
•To avoid potential shock, always unplug the power cord from the wall outlet or other
power source before disconnecting it from the SVG1501 rear panel.
•To prevent overheating the SVG1501, do not block the ventilation holes on the sides
of the unit. Do not open the unit. Refer all service to your Internet Service provider.
•Do not connect both the Ethernet and USB cables to the same computer. Connect
to either Ethernet or USB.
Check that you have the required cables, adapters, and adapter software. Verify that the
proper drivers are installed for the Ethernet adapter on each networked computer. For
information on WLAN setup, see Setting Up Your Wireless LAN.
Signing Up for Service
You must sign up with an Internet Service provider to access the Internet and other
online services.
•For data service, you will need to provide the MAC address marked HFC MAC ID
printed on the MAC label.
System Requirements
Your computer must meet the following minimum requirements:
•Computer with Pentium©class or better processor
•Windows XP, Windows Vista, Macintosh, or UNIX operating system with available
operating system CD-ROM
•Any web browser, such as Microsoft Internet Explorer, Netscape Navigator®, or
Mozilla®Firefox®

B
2 • Getting Started 10
Connecting the SVG1501
CAUTION: To reduce the risk of fire, use only No. 26 or larger UL
Listed or CSA Certified Telecommunication Line Cord or national
equivalent to connect a telephone line to your SVG1501.
Contact your service provider before connecting your Motorola
SVG1501 to your existing telephone wiring. Do not connect the
telephone wire to a traditional telephone (PSTN) service.
Before starting, be sure the computer is turned on and the SVG1501 power cord is
unplugged.
1. Connect the coaxial cable to the cable outlet or splitter, and then to the Cable
connector on the SVG1501.
Hand-tighten the connectors to avoid damaging them.
2. Plug the power cord into the Power port on the SVG1501 and then into an electrical
wall outlet.
This automatically powers on the gateway. You do not need to unplug the gateway
when it is not in use. The first time you plug in the SVG1501, allow 5- to 30 minutes
to find and lock on the appropriate communications channels.
3. Connect the Ethernet cable to the Ethernet port on the computer and then to the
Ethernet port on the gateway.
4. Plug the telephone cord of a single or two-line telephone into the telephone and then
into the TEL 1/2 port on the rear of the SVG1501.
Note: Contact a VoIP service provider to activate this service.
5. For a second telephone, plug the telephone wire of a single-line telephone into the
TEL 2 port on the rear of the SVG1501.
6. Check that the LEDs on the front panel cycle through the following sequence: